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IT Documentation Software with Access Controls/Permissions (2026)

Last updated: February 2026

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Why are access controls/permissions important for IT documentation software users?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Access controls and permissions in IT documentation software ensure data security and confidentiality by managing who can view or modify documents. They enable effective collaboration while maintaining strict control over sensitive information. Of the 80 reviewers who rated access controls/permissions, 85% rated this feature as important or highly important.

Key features of IT documentation software based on insights from 184 verified reviews

Documentation Management: Reviewers value easy creation, updating, and sharing of documents, with version control and templates enhancing collaboration and organization. 100% of reviewers rated this feature as important or highly important.
Knowledge Base Management: Centralized repositories help users quickly access policies, training materials, and troubleshooting guides, fostering efficient problem resolution and onboarding. 98% of reviewers rated this feature as important or highly important.
Search/Filter: Effective search and filter features allow users to quickly locate relevant information across documents and workspaces, improving task efficiency. 94% of reviewers rated this feature as important or highly important.
Document Storage: Users appreciate centralized storage for various file types, with organizational tools like folders and tags aiding easy access and collaboration. 89% of reviewers rated this feature as important or highly important.
Document Management: Reviewers highlight the importance of creating, organizing, and version tracking documents, which enhances collaboration and security. 88% of reviewers rated this feature as important or highly important.