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Top Rated IT Ticketing Systems Software with Small business - Page 2

Last updated: September 2026

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104 software options

Salesforce Service Cloud logo

AI powered customer service management platform

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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GoSquared logo

Subscriptions management software

Award-winning software for subscription businesses to understand and engage with customers.

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RAYNET CRM logo

The most easy-to-use CRM solution.

Simplify your CRM.

All contacts, deals, your calendar, your sales pipeline analysis –? all in one place.

Perfectly organized data that simplify your work and give you a thorough overview of your business.

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Dameware logo

Remote-access system support tool for IT professionals

Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting.

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Groove logo

Cloud-based helpdesk solution for small businesses

Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve.

Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk.

And it’s a more personal experience for your customers…

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ConvergeHub logo

Sales, marketing, customer service & billing CRM for SMBs

ConvergeHub is a business growth enabler, offering cloud-based all-in-one CRM software for complete customer engagement, empowering users to stay connected to leads, customers, partners and employees, from any device, at any time

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TeamSupport logo

Cloud-based B2B customer support platform with AI

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

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MDidentity logo

Reputation management system for healthcare practices

MDidentity is a reputation management solution that helps businesses monitor reviews and other online conversations about the practice, so teams can engage in the conversation right from the dashboard. Administrators can also use the canned responses to respond quickly and accurately while staying HIPAA compliant.

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Capsule logo

Customer relationship management solution

Capsule is an online CRM solution that helps businesses build stronger customer relationships, make more sales, save time, be more organized and collaborate.

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Highrise logo

Simple CRM for tracking leads and managing follow ups

Simple CRM to store and share and manage leads and prospects; communicate with team members; and manage follow ups.

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Qualaroo logo

Powerful Survey And Feedback Management Tool

Unlimited surveys, free account, & easy-to-use to gather feedback for product development, UI/UX optimization, marketing, and more. 100+ million insights collected.

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Claritysoft CRM logo

Simple CRM. Real Support. Real Results.

Claritysoft CRM is a simple, powerful cloud-based CRM and marketing automation platform for growing businesses. It combines sales, marketing, project management, and customer service tools in one intuitive system with real human support and easy customization.

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Deskpro logo

Customer service software you can depend on

Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.

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JIRA Service Management logo

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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Contact Boss logo

CRM database management tool for managing contacts

Contact Boss is a database management solution designed to help small to midsize retail businesses, non-profits, & entrepreneurs manage contact details & customer communication. The legacy data support functionality lets users upload & merge existing databases, as well as detect duplicate entries.

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Wowdesk logo

Omnichannel customer service help desk software

Wowdesk is a web-based, omnichannel help desk solution designed to deliver positive customer experiences for businesses of all sizes. The platform automates the tracking, recording & lifecycle of customer service requests, and can be customized for different workflows, SLA rules, and org structures.

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Answerbase logo

Know what customers need before they buy.

Answerbase helps ecommerce brands discover what customers need to know before they buy. Using Product Knowledge Intelligence™, Answerbase identifies knowledge gaps, prioritizes content opportunities, and generates AI-powered product knowledge that increases conversions, traffic, and AI Visibility.

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Interakt logo

Supercharged Customer Engagement and Support platform.

Interakt is an All-In-One Customer Engagement and Support platform, which lets convert leads to paying customers with powerful marketing automation applications

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Suptask logo

Team ticketing for faster resolutions integrated in Slack

Internal ticketing closely aligned with your teams. Work with your team-to-team tickets purely on Slack where your conversations are the tickets. Instant communication and collaboration reduces the overall resolution time on your customer cases.

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InfoFlo logo

HIPAA compaliant case management software

HIPAA compliant Case Management software made simple so you can focus on your running your organization all at an affordable price!

Seamlessly manage all your client goals, referrals, documentation, events, classes, and activities within a single platform—eliminating the need for multiple tools.

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Apptivo logo

CRM solution for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

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Total Network Inventory logo

PC audit and software inventory solution

Total Network Inventory (TNI) is a solution for handling PC, Mac, Linux, and FreeBSD audit, reporting and software license management.

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Helprace logo

All-in-one customer service solution

Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by offering a help desk ticketing system, knowledge base and feedback community in one application

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ServiceTonic logo

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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Tikit by Cireson logo

Tikit by Cireson - AI-based service desk solution

Tikit is a Microsoft Teams-native ITSM platform designed to integrate with the Microsoft Cloud ecosystem. The platform enables organizations to create, update, resolve, and track tickets directly within Teams, allowing support agents to convert any Teams message into a ticket with a right-click.

Read more about Tikit by Cireson

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