Mouseflow Reviews - Pros & Cons, Ratings & more

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Mouseflow is a user behavior recording platform that helps reveal website visitors' activities through 6 types of heatmaps, non-sampled session replays, funnels, form analytics and feedback campaigns. 
More than 165.000 clients trust Mouseflow to help them improve their website experiences.

Mouseflow

Android

Linux

Web-based

Windows

iPad

iPhone

owner

The data I receive from Mouseflow is absolutely invaluable. It's like having cameras set up in my shop to see exactly what my customers are doing and how I can help them better.

Head of Demand Generation 

It's a great product and their support team have been a brilliant help too.

Senior Digital Strategist

It is literally one of the best asset that you have for your digital marketing!).

President & Co-Founder

It's been a great tool to support our web development and product enhancements. It also allows to provide great customer service and troubleshoot issues for our clients.

Marketing

The recording and Heatmap tool are great to get information important to know more about the site and experience of the customer.

CRO Manager

We are very happy with the tool and couldn't recommend it more.

Software Engineer

I loved it and it overall helped to increase the traffic by knowing user interactions behavior. Easy to use and can be plugged in in few min.

Photographer and Filmmaker

Mouseflow is such a great tool in order to improve my user experience.

Founder

Super easy to use and install. Great deal for the money.

Head Of Marketing

We use Mouseflow daily and find it good value for money and offer most of the features we would like.

Product Manager

I like the way how mouseflow handles a ton of recordings. I like the user experience.

President

Integration was easy and online training videos really help you sort through all the data that Mouseflow collects.

Contemporary Artist 

Mouseflow: You're Missing Out If You're Not Using It.

Marketing Executive

Easy to use and helps to understand the UX process.

Marketing Content Developer

Also kind of a bummer that with the iframe recording, you pay for 2x the recordings. Recording is what is outside the iframe, 1 recording is the actual iframe.).

Purchase Manager

Hard to search for the right recording in the user interface.

Co-Director

Integration and use of the product are very easy. The results are a valued resource.

Only a fool can go without MouseFlow, is a must for any web business.

LogRocket

Smartlook

Great For Recording Iframes

Hello Crystal,

Thank you very much for your review and feedback. We are sorry it took is this long to get back to you.

We have made performance improvements when browsing through the recording list since you left your review, and we hope you have stuck around to enjoy these improvements. If not, we'v love to have you back and give it another try :).

Thank you again for your feedback and rating. We appreciate your support!

Mouseflow gives a good insight into the website visitors movements on our pages. This helps us to improve pages and page flows.

Easy to use tracking software

Hello Ghislaine,

Thank you for sharing your review :). We are glad to have you!

We know how important site speed is, so we have made Mouseflow so that it doesn't have a negative effect on it.

As we record all your website visits, your data becomes available very fast so that you can jump right in. Have you tried funnels and forms? You can build these retroactively so you don't have to remember to set them up either ;).

We are around if you need us. Just fire up a chat inside the app and we'll be right with you.

See you soon!

review

Hi, Janani, 

Thank you for sharing your feedback on Mouseflow. Affordability and ease-of-use  throughout our full-feature suite is a wonderful thing to hear. 

I'm sorry to learn you found some of our advanced functions complicated or less than intuitive. I encourage you to simply fire up the in-app chat to speak with our support team. They're always happy to help troubleshoot, walk you through features, and answer any questions you may have.

Talk soon!

Easy set up. Easy integration. Easy to use. Great reports. It's just great.

Mouseflow: You're Missing Out If You're Not Using It!

Hello Robert,

Thank you for taking the time to review us. We appreciate your feedback too. 

If you run into any issues, please fire up a chat inside the app and support will be right with you to guide you.

See you around!

Pricier Than Some, But Still A Good Asset

Dear Crystal
Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool. 
Today, Mouseflow will allow you to add notes to recordings just fine. With the Mouseflow Live Heatmaps you are able to keep your iFrames visible during overlay of our heatmaps. 

Love the software and it's really helped us scale. 

Great Product with easy to use dashboard

Great software for making your site better

Hello Aaron,

Thank you so much for your review and feedback. It is encouraging to read that our customers are finding Mouseflow useful.

We are striving to make each of our features frictionless, and since you left your review we;ve made quite a few changes in the platform.

We hope that you have kept supporting us since then and have noticed the changes, if not, we'd love to have you back and let us know how we are doing.

Thank you!

Mouseflow help you to enhance your product 

Hello Youssef,

Thank you very much for reviewing Mouseflow.

We are glad to have you!

We have some very cool pricing packages available, yet we know that sometimes they might not be what you need for your project. Perhaps we can chat about it in the app?

Talk to you soon!

Good tool for user behavior

Hi Jordan,
Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool.
If you run into issues, we recommend you to contact our support team at support@mouseflow.com or from within the Mouseflow App directly. We are normally able to resolve most issues quickly.

Great Mouse Tracking Tool

Hello Marco,

Thank you so much for your review and feedback. We are sorry it took us this long to get back to you.

It's been a while since you wrote your review, but since then we've made a lot of improvements in our flows that have made the app easier to understand and more intuitive. We hope that you have stuck around to enjoy this, but if you didn't we'd love to have you back and see what you think :).

Moreover, We'd be interested to understand your rating about your rating around "value for money". Could you please email at support@mouseflow.com so that we can find out more?

We look forward to hearing back from you, and we thank you for your support.

Sorting through a lot of data is hard, and the robust filters make it much easier to make sense of it all so I can increase my conversion rate. 

Mouseflow does an excellent job of making great Heat Maps.

Funny and useful

I use mouseflow every day! as a sole proprietor whos website is my primary way of reaching new customers, being able to see exactly how the site is being used is incredibly valuable to me! I can check commonly visited pages, looking for errors and based on the users activity, I can make changes aimed at streamlining their interactions.  I highly recommend this product!!!

mouseflow is integral to my  business as a sole proprietor who manages their own website.

Hello Paul,

Thank you so much for taking the time to review us. We are glad to be of support for you and your business.

Keep rocking!

Let us know if you need anything in the future.

We have been using mouseflow from last 1 month and so far we are able to take some big business decisions becuase of the data we have received from mouse flow

Good for the website if you want to track performace

Mouseflow helps us achieve 10-30x the industry average conversion rates on our various pages.

Great product that helps you troubleshoot!

Hi Mira,

Thank you for continuing to support Mouseflow!

We love having you around.

Let us know if you need anything by firing up a chat inside the app.

See you around!

Essential to see whats going on

Hello Andrew,

Thank you very much for your feedback and review.

I have shared your feature request to the product team. We are going to be making a lot of improvements this year to our filtering options, so make sure you log into the app regularly to check it out.

See you around!


We managed to solve checkout issues, problems with our landing page and many other things where Analytics was no help in actually understanding user issues.

Best in class software

Hi Philip,
Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool. 

Easy way to see what customers are doing

Hi Julia,

Thank you for being a valued customer and for taking the time to review us.

It is normal to see deviations between platforms in terms of numbers because of various technical reasons, but we would love to check out what's your case specifically to make sure that you are getting the best possible insights.

Could you send us a message via in-app chat or an email to support@mouseflow.com?

We look forward to your message.



Must Have for your Website

Hey, Lukas, 

We appreciate your perspective on Mouseflow and love to hear your enthusiasm for custom dashboards! Surely your users are thankful you're improving your website based on their needs. To hear that Mouseflow is the "most fun and interesting" of your analytics stack is the icing on the cake.

See you around! 

I like to know where my prospects are and ...

Hi, Alan, 

Thank you for sharing your experience with Mouseflow. Understanding your users' journey through your website is key to optimizing and delivering more value. We're happy we can help. 

If you have further questions, our support team is always happy to assist. Simply fire up the in-app chat. 

Talk soon!

We've been able to tweak the flow of our website to improve the consumer experience while shopping. Mouseflow has been quite helpful in identifying the glitches that consumers face which otherwise we would have overseen. It's a must-have for those wanting to better their consumer experience.

Gives first hand insights on consumer behaviour

Hello Gowarthanan,

Thank you very much for sharing your review and feedback with us.

Our filter options are quite comprehensive, yet we know that it quite hard to cover every case. We'll follow up with you internally to learn more about what you are trying to achieve and improve our filtering.

Talk to you soon!

The benefits are awesome. Every day we can "catch" some visitors and then convert in customers. That one is excellent for us. 

We are very happy with Mouseflow

Hello Martin,

Thank you very much for your review.

We are glad to see you are able to catch some visitors and convert them into customers ;)

Great - easy to use and gives good insight

Great for first time user

Hi Laura,

Thank you very much for your review. We are glad to have you!

Running our of credits fast is a very good symptom for your business :). Perhaps we should discuss if it makes sense to move to a bigger plan so you don't lose any critical information.

We'll be in touch soon :).

For Website managers and developers, if visitors not converting

Hi there, Florin!

It took us a while to get back to you on your review, and for that we are sorry.

Thank you very much for your support and giving us such a great review.

We appreciate your feedback. It does sound that you encountered a bug of sorts that was preventing you to properly visualize your recordings. Our system is set up to show the recordings as the visitor sees it, so we hope that you raised the issue to our support team to help you sort it out.

A lot has changed since you left your review, so we hope you have kept around to enjoy our improvements. If not, we'd love to see you back and experience Mouseflow again.

Thank you again for your review and support!

Seeing where visitors travel through their site journey is a great way to see exactly where process flows can be improved

Simple, insightful, has everything

Hi Kieran,

Thank you for sharing your rating and review.

Please let us know if we can be helpful in any way by firing up a chat inside the app.

See you around!

Analyst

Great software

Atour:                                                 Hi, I am Atour. I am an analyst from [inaudible 00:00:04] Education and Research International. I give five out of five for Mouseflow.
                                                       Actually, I use this tool to track the visitor activities on our website. It helps me a lot. On the other hand, when visitors enters in our website, we track their mouse activity, click activity for the better understanding of the movement of the customer for our organization. These tools helps me a lot to track the visitor activity.
                                                       Actually, I can easily report visitors' activity and these tools helps me a lot for increasing the conversion rate. That's why I am using it.
                                                       Actually, its heat map facilities helps me for connecting more visitors to our website, and I found these tools very helpful for the better management of my website as well as my organization. I am using it more than one year, and it's really an awesome tool.
                                                       In short, it is an excellent tool for heat map recording as well as for visitor monitoring. Anyone, if you want to increase, have more visitors to your website, without any doubt, you can use it. Mouseflow is an excellent tool, for me as well as for anyone's website.

Mouseflow allows us to capture data at a Granular Level this Is Crucial

Steve:                                                 Hi, this is Steve. I'm a media buyer for our e-commerce business and I rate Mouseflow a five out of five star. For more information, please click the link below.
                                                       We used to use Hotjar with our business, and I just found the interface to be a little bit confusing and some of the data points that are provided, while nice, it just didn't meet our needs. And so that's why we switched to Mouseflow.
                                                       The reason we switched to Mouseflow was price was one. It was competitively priced. The data points that are provided us were incredibly helpful to allow us to grow our business. Getting Mouseflow up and running was incredibly simple. They give you a little JavaScript code that you copy and paste into your website, and that's it. It starts recording minutes later. And again, it was super simple to set up.
                                                       If you are interested at all to gather some data and figure out what visitors are coming to your website, where they might be confused, or what's working, I cannot recommend Mouseflow enough because it gives us that exact information, which has allowed us to grow our business so I highly recommend it.

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