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Confluence
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote team collaboration and knowledge workspace
Table of Contents
Confluence - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Confluence overview



Based on 3653 verified user reviews
What is Confluence?
Confluence is a knowledge management program with key features that include knowledge base management, content management, access controls and permissions, collaboration tools, document storage, file sharing, and more.
Who uses Confluence?
By industry, Confluence reviewers are most commonly professionals in computer software (22%). The most frequent use case for Confluence cited by reviewers is document management (55% of reviewers).
What do users say about Confluence pricing?
Some users report that Confluence offers good value for money for small teams, and they appreciate the free plan for up to 10 users. However, reviewers indicate that costs rise quickly with additional users, plugins, and upgrades, making budgeting difficult.
What are the most popular integrations for Confluence?
The Confluence integrations most frequently cited by reviewers are: Jira (an IT project management product rated 4.7 out of 5 for its integration with Confluence), Slack (a team communication product, 4.8), and JIRA Service Management (a help desk product, 4.5).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Organization
Knowledge
Synergy
Retrieval
Construction
Collaboration
Confluence’s user interface
Confluence pros, cons and reviews insights



To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.4
Ease of use
4.3
Customer support
4.3
Reviews sentiment
What do users say about Confluence?
Users say Confluence streamlines team collaboration and document management, helping them organize, share, and update knowledge in one central hub. They appreciate its flexibility for creating structured pages, integrating with tools like Jira, and supporting real-time editing and version control. They find the search functionality useful for locating information, though some mention it can be cluttered or less precise with large volumes of content.
Reviewers report that Confluence offers customizable spaces for teams, a wide range of templates, and extensive plugin options for added functionality. They note occasional challenges with formatting, navigation, and learning curve, but value its role in knowledge sharing and project coordination.
Select to learn more
Who uses Confluence?
Based on 3,653 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Confluence's key features
GetApp's analysis of 472 verified user reviews collected between July 2021 and January 2025 identifies Confluence's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Confluence's Knowledge Base Management capabilities. They highlight the ease of creating and organizing content with templates and customizable spaces. Users report that multiple contributors can collaborate in real-time, enhancing productivity. They value the integration with various tools like SharePoint and Excel, which aids in content incorporation. Reviewers also mention the robust permissions system that ensures data security. They find the hierarchical structure and efficient search functionality helpful for quick content retrieval. Of the 136 Confluence users who gave detailed accounts of their use of Knowledge Base Management, 100% rated this feature as important or highly important.

Shivani S.
Product Owner
Omesan N.
Senior Software Developer
Reviewers indicate that Confluence's Content Management is efficient and user-friendly. They appreciate the collaborative editing and version control, which keeps content updated and accessible. Users find the integration with Jira and Trello beneficial for project management. They report that organizing content into spaces and subpages helps maintain order. However, some users mention occasional glitches with formatting and document movement. Overall, they value the ability to embed various content types and the ease of updating and sharing information. Of the 125 Confluence users who gave detailed accounts of their use of Content Management, 95% rated this feature as important or highly important.
See related user reviews
Sherryl G.
IT Consultant
Alexandra R.
Business Intelligence Analyst
Users report that Confluence's Access Controls/Permissions are important for maintaining data security. They appreciate the flexibility to control who can view, edit, or delete content, ensuring sensitive information is protected. Reviewers highlight the role-based access control and the ability to set permissions at both global and individual page levels. They find it easy to manage privacy settings, although some mention that the system can be complex for smaller teams. Overall, they value the enhanced data security and efficient permission management. Of the 165 Confluence users who gave detailed accounts of their use of Access Controls/Permissions, 90% rated this feature as important or highly important.


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Ezekiel K.
Data scientist

Amr E.
Senior Scrum Master
Reviewers feel that Confluence's Collaboration Tools significantly enhance teamwork. They appreciate the real-time editing capabilities, allowing multiple users to work on documents simultaneously. Users highlight the integration with tools like Jira, Slack, and Google Sheets, which facilitates seamless collaboration. They find the ability to leave comments, tag team members, and track changes helpful. However, some users mention issues with content overwriting when multiple people edit simultaneously. Overall, they value the improved communication and productivity. Of the 107 Confluence users who gave detailed accounts of their use of Collaboration Tools, 89% rated this feature as important or highly important.

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Runako M.
Operations

Matt C.
Manager
Reviewers indicate that Confluence's Document Storage is highly effective for organizing and accessing information. They appreciate the centralized repository, which ensures all team members have access to the latest document versions. Users report that the version control and history capabilities are beneficial for tracking changes. They find it easy to attach various file types and maintain a structured documentation system. However, some users mention that navigating stored documents can be cumbersome. Overall, they value the secure and organized storage solution. Of the 189 Confluence users who gave detailed accounts of their use of Document Storage, 88% rated this feature as important or highly important.
See related user reviews
Santanu S.
Insights Innovator
Abhinav C.
Program Manager
Users report that Confluence's File Sharing capabilities streamline collaboration. They appreciate the ability to share files directly within the platform, eliminating the need for separate file-sharing tools. Reviewers highlight the ease of creating shareable links and controlling access permissions. They find the integration with other tools like Asana and the ability to share previous document versions helpful. However, some users mention that file sharing can impact page speed and costs. Overall, they value the convenience and security of file sharing in Confluence. Of the 142 Confluence users who gave detailed accounts of their use of File Sharing, 82% rated this feature as important or highly important.
See related user reviews
Hrudvi R.
Student
veronica r.
Project manager
All Confluence features
Features rating:
Confluence awards
Confluence alternatives
Confluence pricing
Pricing plans
Pricing details:
User opinions about Confluence price and value
Value for money rating:
Of 210 reviews that provide robust commentary on Confluence's price and value, 34% mention it in a positive light.
Some users report that Confluence offers a good value for money, especially for small teams and startups. They appreciate the availability of a free plan for up to 10 users, which is useful for evaluating the product. Users think the pricing is reasonable for the basic features and find the cost-effective cloud-based solution beneficial as it eliminates the need for expensive hardware. Some reviewers feel that the ability to pay per login user makes it affordable, and they like the flexibility to add plugins to enhance functionality, though many of these come at an extra cost.
However, some reviewers find Confluence expensive, particularly for larger teams or organizations with limited budgets. They indicate that the cost of additional features, plugins, and upgrades can quickly add up, making it difficult to budget. Users think the pricing structure, which requires licenses for all users even if only a few need certain features, can be prohibitive. Some reviewers feel that the free trial period is too short to fully evaluate the software. They also mention that the cost increases significantly with the number of users, which can be a barrier for small businesses.
, and
To see what individual users think of Confluence's cost and value, check out the review excerpts below.
Confluence integrations (248)
Integrations rated by users
We looked at 3,653 user reviews to identify which products are mentioned as Confluence integrations and how users feel about them.
Integration rating: 4.7 (265)
“The integration features of Confluence have increased our productivity by minimizing manual procedures and data fragmentation. Confluence has been effortlessly linked with tools like JIRA, supplementing project documentation with actionable insights and improving cross-functional communication. Because of improved workflows and real-time collaboration, this connection ensures that our projects move forward seamlessly.”
“Jira and Confluence work hand in hand, Confluence being used for documentation as well as the product timeline, where Jira was used as a ticket tracker, and during the current sprint we were on to control tickets, and where they are in the process to allow us to stay on track within the project.”
“When in software development, it is important that the knowledge base takes into account Jira tasks. For instance when enriching the description of an existing feature on your product that is being reworked in the context of a specific Jira task, it's useful to link the task.”
“JIRA and Confluence works hand in hand within my organisation and team. As we are able to track tasks on JIRA and link them to the documentation on confluence. This creates efficiencies with task management, reviews, delivery of work and deployments”
“Plan in Confluence, track tasks in Jira. Create Jira issues directly from Confluence pages. Embed Jira boards/reports into Confluence to show progress. Link docs to Jira tickets for full context. Use Confluence for retros, plans, and decisions”
“You can reference JIRA work tasks in Confluence which makes documentation around product management really integrated. Equally, in a JIRA task you can reference a document of research insight or business analysis that is relevant to the task.”
“The integration between JIRA and Confluence is important since the status of stories from JIRA need to be reflected in the COnflence requirement document, to highlight the status of the issues on a high level to the Leadership team.”
“Jira works well with Confluence - I use Jira for project management and Confluence for file sharing and integrate them, making it simple to assign tasks with the relevant files people will need to complete.”
“Confluence is the ideal complement for Jira, the integration is a must for any project manager that wants to keep clean the Jira project and at the same time needs to maintain a proper documentation ”
“Dynamic integration of Jira: Tickets, status reports especially when releases are near is a helpful feature. Easy linkage with Jira is one helpful feature in developer documentation.”
“super efficient to have these two integrated - we use Jira daily for tracking work tasks and can easily link to broader policies / projects documented in confluence”
“If using Jira, Confluence is the optimal integrated collaboration platform, allowing users to seamlessly receive notifications when tagged documents are available.”
“This integration helps directly fetch updates from JIRA stories, epics, or features, ultimately briefing about the status of that task without visiting JIRA board.”
“Our roadmaps, backlog and refinement all happened within Jira and so to do a two way integration helped us build quicker and understand the work more efficiently.”
“We used Jira for our project tracking. It is important to see the status of the team and having to integrate with confluence makes things a lot easier to track.”
“Software development documentation is always a challenge. The seamless integration between Jira and Confluence helps to ease some of those challenges.”
“Some information is stored in jira tickets and it's very important to use this ability to complete the documentation shared in confluence pages”
“We use Jira for project tracking/engineering delivery - so its important that this sync well with confluence - where a project normally starts”
“Jira Software and Confluence can be integrated to manage agile projects with organized workflows and integrated documentation management.”
“Collaboration of JIRA and Confluence is critical as it helps maintain sprint boards along with the required project plan/documentation”

Nanaka S.
Infrastructure Specialist
Integration rating: 4.5 (24)
“We use Slack and Confluence together to stay in the loop. When someone updates a page or leaves a comment in Confluence, we get a heads-up right in Slack. It makes chatting and collaborating way smoother since we dont have to keep switching apps”
“Works well, for me I don't think it's as important, though I don't ever use it that way. The couple times I've experimented it's worked as it should. This is a personal preference, if this is important to you - it does work well. ”
“It is not important to integrate Confluence and Slack as people may not want to be notified of documentation changes, but it is nonetheless still a good add-on.”
“Getting notifications in a Slack group helps us avoid duplicate tasks and makes our days more efficient.”
“It keeps the team updated instantly on any Confluence changes without having to leave Slack.”
Sreevalli G.
Senior Software Tester
Integration rating: 4.6 (27)
“This is the big win for our company. With customers able to see relevant articles and knowledge bases, Confluence becomes a powerful tool.”
“so that any tickets or requirements can be tracked and assigned in JIRA but the content remains in confluence”
“This was the key integration for Confluence, a must have if you also use JIRA for ticketing.”

Eric T.
Director, Digital Transformation
Integration rating: 4.5 (17)
“You can not keep your code and your documentation and tasks separately, we did it for years and it doesn't work, it is why I like Atlassian, whihc really addressed this issue in a very professional way.”
“From a technical perspective, Bitbucket helps a lot, especially for code deploying. It's awesome”
“Again having a single point of truth across the atlassian suite is essential and works well”
Hossein P.
Senior Product Designer
Integration rating: 4.3 (15)
“Fantastic to be able to reference BPM diagrams and flowcharts to a Confluence page for comprehensive documentation. ”
“Integration with Lucidchart could be better. When charts are wide (horizontally) the fitting to the page is clunky.”
“We do a lot of chart and graph work within Lucid chart and so showing these within confluence pages was ideal.”
Prachi P.
Business Analyst
Integration rating: 4.4 (11)
“Used but limited features in this add-on. Would prefer copying images instead.”
“This integration is awesome, the rendering of boards in confluence is great.”
Rakesh T.
Test Engineer
Integration rating: 5.0 (8)
“Confluence allows teams to easily embed, access and collaborate on files stored in Drive without leaving Confluence. This streamlines workflows by keeping documents, spreadsheets, and presentations connected to project pages, enhancing productivity”
“we use the google suite in the company so sharing files from your google drive through confluence is easy ”
Sreevalli G.
Senior Software Tester
Integration rating: 4.6 (11)
“Trello is useful for very specific projects - but we can include links to related documents stored in Confluence for ease and convenience”
Gail M.
VP of Administration
Integration rating: 4.4 (9)
“It helps developers track code changes alongside relevant specs, issues, and discussions, improving transparency and collaboration across teams.”
Sreevalli G.
Senior Software Tester
Integration rating: 4.0 (9)
“There is an additional cost to use the Google Calendar plug-in but I prefer using Google Calendar than trying to create one in Confluence. ”

Gary M.
Client Solutions Manager
Integration rating: 4.4 (7)
“It means we can update a document in the google workspace and know that it is automatically updated in confluence so we are not updating in several places”
Heather K.
Technical Learning Partner
Integration rating: 4.7 (6)
“Authorised and authenticated critical documents where integrated with conference”
Rajiv S.
Senior Software Engineer
Integration rating: 4.5 (2)
“It was helpful, not critical, to be able to easily attach Confluence documents and knowledge bases to our projects. It helped to reduce the duplication of files.”

Eric T.
Director, Digital Transformation
Integration rating: 3.5 (4)
Integration rating: 4.3 (3)
Confluence customer support
What do users say about Confluence customer support?
Customer support rating:
We analyzed 62 verified user reviews to identify positive and negative aspects of Confluence customer support.
Widespread user sentiment highlights Confluence's helpful and responsive customer support team when resolving issues.
A fair number of users appreciate the strong community support and extensive documentation available for troubleshooting.
Multiple users mention 24/7 support availability and easy access to customer service channels.
A minority of users report slow response times, limited language options, and reliance on community support over direct assistance.
Support options
Training options
To see what individual users say about Confluence's customer support, check out the review snippets below.
“We handle a team of Tier 3 Tech Support Engineers in charge of multiple larger teams across the globe, Confluence makes it so easy for us to update our expectations on ticket handling and cascading knowledge to our entire agents base.”
Fabrizio M.
Technical Support Engineer III
“The products best parts are its streamlined collaboration, centralized knowledge management, integration capabilities, content creation, version control and history, user-friendly interface and community support which give this product a positive user experience for our teams across the organization.”
Sangeethavani R.
Sr. Digital associate
“Customer Support takes awhile and inability to use custom domains for cloud.”
Jesse H.
IT Manager
Confluence FAQs
Confluence has the following pricing plans:
Starting from: $5.42/month
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. What is Confluence used for?
Confluence is a collaborative workspace platform that helps businesses centralize documentation, knowledge sharing and project collaboration. It provides a digital environment where teams create, organize and share content across departments and initiatives. The platform enables teams to support cross-functional teams in organizations of various sizes and industries such as software development, project management, marketing and human resources. It is designed to support distributed and remote work by enabling real-time collaboration and streamlined information exchange. The platform allows operators to accommodate diverse content types to address a wide range of collaboration requirements. Live documents enable concurrent editing and whiteboards support visual ideation and diagramming. Structured content can be organized in databases and pages support traditional documentation needs. Integrated video features facilitate asynchronous communication. An AI assistant automates drafting, brainstorming and summarization tasks to accelerate content creation. A library of predefined templates spans functions such as design, finance, human resources, marketing and product development. Detailed permission settings protect sensitive information at the space, page and content levels. The search capability leverages AI to surface relevant information across connected tools and repositories. Confluence integrates with other Atlassian products such as Jira, Trello and Loom to maintain workflow continuity across project tracking, visual task management and video communication. Support for third-party applications including Google Workspace, Microsoft Teams and Slack extends collaboration across popular productivity tools. An API and a marketplace of add-ons enable custom integrations and extended functionality. Data connectors unify knowledge from multiple applications and data sources to provide comprehensive access to organizational information. Hosting options support cloud, data center and server configurations to meet varied security, compliance and infrastructure requirements.
Q. What are the benefits of using Confluence?
Q. Who are the typical users of Confluence?
Confluence has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Confluence support?
Confluence supports the following languages:
English, French, German, Japanese, Korean, Portuguese, Russian, Spanish
Q. Does Confluence support mobile devices?
Confluence supports the following devices:
Android, iPad, iPhone
Q. Does Confluence offer an API?
Yes, Confluence has an API available for use.
Q. What other apps does Confluence integrate with?
Confluence integrates with the following applications:
Microsoft SharePoint, GitHub, Microsoft Outlook, draw.io, Microsoft OneNote, Balsamiq, Jira, Miro, Docusign, Google Workspace, Trello, Google Drive, Slack, Rewind, Bitbucket, Lucidchart, JIRA Service Management, Gliffy, Google Calendar, Google Maps, Evernote Teams
Q. What level of support does Confluence offer?
Confluence offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)
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