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Rocket.Chat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Leading Enterprise Communication Hub
Table of Contents
Rocket.Chat - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Rocket.Chat overview
What is Rocket.Chat?
Founded in 2015 by Gabriel Engel, Rocket.Chat began life as a Live Chat support tool built on Meteor. It has come a long way since then, received funding from US-based New Enterprise Associates in 2016 worth $5,000,000 USD and won multiple prizes such as a 2016 Bossie Award for Best Open Source Application and first prize in the 2017 edition of All Things Open’s Startup Competition. Today, Rocket.Chat is an open source team collaboration platform that enables banks, NGOs, startups, and governmental organizations to have their own chat tool, customize its look and feel, choose their users, and securely manage data.
Users can set up Rocket.Chat on cloud or by hosting their own servers on-premises. Rocket.Chat can be forked on Github and become a new platform altogether, thanks to its code being open source and thus openly available to the community.
Key features include free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, dozens of OAuth providers and unlimited users, guests, channels, messages, searches and files.
Customization is enabled with the option of adding or removing features and selecting your own integrations, plugins, themes, mobile and desktop apps.
Rocket.Chat is a fast-growing platform that is now installed on over 180k servers and counts over 10m users worldwide as well as having an active, passionate community of over 700 developer-contributors who help Rocket.Chat’s core team of developers to constantly improve the product. Rocket.Chat’s long-term vision is to replace email with a real-time federated communications platform and to establish a marketplace that will nurture app-building and offer services to enable businesses to be built using Rocket.Chat.
Key benefits of using Rocket.Chat
Ensure all data and content is safe with Rocket.Chat’s security measures including two-factor authentication, end-to-end data encryption, single sign on (SSO), and more.
Talk to teammates or customers all over the world with Rocket.Chat’s real-time translation which uses machine learning to automatically translate chats into over 37 different languages.
Ensure all files and conversations are retained with automatic, regular backups and conversation archiving so that important interactions can be easily found across all channels using the powerful search functionality.
Customize Rocket.Chat to suit specific business needs thanks to the open source nature of the platform and open API. Users can add custom features, integrations, plugins, and more to adapt Rocket.Chat to business needs.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Team Communication
Group Conversations
Customization
Notifications
Messaging
Rocket.Chat’s user interface
Rocket.Chat pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.2
Ease of use
4.3
Customer support
4.1
Reviews sentiment
What do users say about Rocket.Chat?
It’s bulk instant messaging is the most effective feature than in any other chat application which made our group chat extremely efficient.
Select to learn more
Who uses Rocket.Chat?
Based on 156 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Rocket.Chat's key features
Most critical features, based on insights from Rocket.Chat users:
All Rocket.Chat features
Features rating:
Rocket.Chat alternatives
Rocket.Chat
Starting from
4
/user
Per month
Microsoft Teams
Starting from
No pricing info
Slack
Starting from
No pricing info
Telegram
Starting from
No pricing info
Rocket.Chat pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Custom users
- Custom monthly active contacts (Omnichannel)
- Custom monthly active users (Chat engine)
- Microservices scaling
- Multiple instance scaling
- Audit panel
- Device management
- Embedded chat experiences
User opinions about Rocket.Chat price and value
Value for money rating:
To see what individual users think of Rocket.Chat's price and value, check out the review snippets below.
Hendy I.
CTO
Verified reviewer
Anonymity request
Rocket.Chat integrations (30)
Integrations rated by users
We looked at 156 user reviews to identify which products are mentioned as Rocket.Chat integrations and how users feel about them.
Integration rating: 4.0 (2)
Rocket.Chat support options
Typical customers
Platforms supported
Support options
Training options
Rocket.Chat FAQs
Rocket.Chat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Rocket.Chat support?
Rocket.Chat supports the following languages:
English
Q. Does Rocket.Chat support mobile devices?
Rocket.Chat supports the following devices:
Android, iPad, iPhone
Q. Does Rocket.Chat offer an API?
Yes, Rocket.Chat has an API available for use.
Q. What level of support does Rocket.Chat offer?
Rocket.Chat offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), Knowledge Base
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