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Top Rated Instant Messaging & Chat Software with Two-Way Audio & Video in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Two-way audio and video enable real-time communication, making interactions more personal and interactive. It supports online meetings, remote work, and efficient collaboration by allowing users to see and hear each other clearly. Our reviewers in instant messaging & chat software rated this feature as important.

6 Best Instant Messaging & Chat Software with Two-Way Audio & Video

Product
User rating
Starting price
Webex Suite logo
4.4
(7.3K)
25
per user/per month
learn more
GoTo Meeting logo
4.5
(11.5K)
14
per user/per month
learn more
Microsoft Teams logo
4.5
(10.9K)
4
per user/per month
learn more
Slack logo
4.7
(24K)
8.75
per user/per month
learn more
Google Workspace logo
4.7
(17.4K)
7
per user/per month
learn more
Google Meet logo
4.5
(12K)
6
per user/per month
learn more

See other top Instant Messaging & Chat products with two-way audio & video

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Instant Messaging & Chat software category. They also needed to have sufficient reviews about two-way audio & video, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for two-way audio & video, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,015)
Key Features
Real-Time Chat4.5
Real-Time Notifications4.6

User insights about the two-way audio & video feature

Reviewers indicate that Webex Suite's two-way audio and video capabilities are essential for clear and effective communication. Users report high-quality audio and video, even in low bandwidth scenarios, and appreciate its reliability during global meetings. They find it useful for real-time technical support and seamless interactions, though some mention occasional audio delays.

See related user reviews

“It enables real-time communication, making meetings and collaborations feel more personal and interactive. Seeing and hearing participants helps in building stronger connections.”
BC

Bien C.

Systems and Service Operation Analyst IT

“There needs to be clear two-way audio & video in order for the meeting to be clear without frustrations. Webex does an ex excellent job at providing clear audiovisual quality. ”
SA

Shamshad A.

Delivery Driver

Starting price
25per user /
per month
learn more
Pros and Cons based on 7,395 verified reviews

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
GoTo Meeting logo
Reviews Sentiment
 
 
 
1-2(166)
3-4(4,838)
5(6,521)
Key Features
Real-Time Chat4.5
Real-Time Notifications

User insights about the two-way audio & video feature

Users find GoTo Meeting's two-way audio and video capabilities clear and easy to use. Reviewers highlight its importance for seamless communication, real-time feedback, and professional interactions. They appreciate its reliability, high-quality video, and lack of lag. Some note occasional audio issues, but overall, it enhances meeting experiences and supports various professional needs.

See related user reviews

“The video and audio are crystal clear, with great resolution. Very high quality video is great, especially for power point presentations. ”
JY

Jason Y.

Emergency Management Director

“When you are presenting you want to receive feedback from your audience. Having two-way audio and video provides that feedback.”
HH

Hannah H.

Accounting and HR

Starting price
14per user /
per month
learn more
Pros and Cons based on 11,525 verified reviews

Seamless remote connectivity

Enhanced team collaboration

Effective webinar hosting

Efficient collaborative sharing

Positive GoToMeeting experience

Frequent connection lag

Persistent audio issues

Cumbersome download process

Inferior to competitors

Unstable connection

See pros and cons details
Microsoft Teams logo
Reviews Sentiment
 
 
 
1-2(199)
3-4(4,372)
5(6,360)
Key Features
Real-Time Chat4.7
Real-Time Notifications4.6

User insights about the two-way audio & video feature

Users report that Microsoft Teams' two-way audio and video capabilities enhance remote work and team communication. Reviewers appreciate the clear audio and video quality, ease of use, and features like screen sharing and background customization. Some mention occasional connectivity issues and a high bandwidth requirement, but overall, it supports effective collaboration.
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“MS Teams provides good video conferencing both audio and video, with the ability to share screens. However it does not provide some features and functionality that zoom does regarding annotation. In addition, the buttons and options are a bit small and difficult to find / use.”
CS

Christine S.

Cyber Risk Senior Consultant

“As remote employee, most of my day go by meeting clients or team members online , so both audio and video are extremely important for this to work. Microsoft Teams offers a easy but powerful audio and video to support my organization needs. I have only used its whiteboard and screen sharing a couple of times but I must admit, it is interactive and productive. ”
Verified reviewer profile picture

Nidhi M.

Sr. Manager Policy and Asp

Starting price
4per user /
per month
learn more
Pros and Cons based on 10,931 verified reviews
Verified reviewer profile picture

Remote work facilitation

Effective colleague communication

Enhanced team collaboration

Unified communication platform

Seamless office integration

Resource-intensive performance

Inconsistent notifications

Inefficient search functionality

Complex file management

Call management limitations

See pros and cons details
Slack logo
Reviews Sentiment
 
 
 
1-2(175)
3-4(6,598)
5(17,262)
Key Features
Real-Time Chat4.8
Real-Time Notifications4.7

User insights about the two-way audio & video feature

Reviewers appreciate Slack's two-way audio and video capabilities for quick and clear communication. Users find it easy to use, especially for remote work and team collaboration. They highlight the Huddle feature for instant audio chats, though some mention occasional glitches and prefer other platforms for video calls. Overall, it supports efficient and immediate discussions.

See related user reviews

“Two-way audio and video in Slack enable clear, immediate discussions and enhance collaboration through visual sharing. It supports remote work, fosters personal connections, and improves efficiency by reducing written communication needs.”
KB

Kim B.

Content Moderator

“Its two way audio video feature plays a very important role in online communication. There is no comparison, especially in online team building.”
Ni

N i.

Content Writer

Starting price
8.75per user /
per month
learn more
Pros and Cons based on 24,035 verified reviews

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
Google Workspace logo
Reviews Sentiment
 
 
 
1-2(165)
3-4(4,154)
5(13,151)
Key Features
Real-Time Chat4.6
Real-Time Notifications4.5

User insights about the two-way audio & video feature

Reviewers highlight Google Workspace's two-way audio and video capabilities for their high quality and ease of use. Users report clear communication during meetings, interviews, and educational sessions. They appreciate its integration with Google Meet, enabling effective remote collaboration. Some mention preferring other platforms like Zoom, but overall, it is seen as a valuable tool for professional communication.
Verified reviewer profile picture

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“The quality of two way video and audio is high with Google Workspace through Google Meet. It allows you to see the other person (in my case the student or parent) clearly which is vital in my work as a tutor for reading, phonics, and speech. The student needs to be able to see how my mouth forms for different sounds and I need to be able to see their response. It also is vital that they are able to clearly hear what I say and vice versa. The quality is definitely good enough for these tasks. ”
Verified reviewer profile picture

Kelly B.

Tutor

“Two-way audio and video in Google Workspace enhances real-time collaboration and communication, facilitating seamless and effective remote teamwork.”
mm

mohamed m.

ibn zohr

Starting price
7per user /
per month
learn more
Pros and Cons based on 17,470 verified reviews
Verified reviewer profile picture

Effective remote teamwork

Enhanced workflow efficiency

Accessible cloud storage

Seamless document sharing

Seamless app integration

Dependence on internet

Inconsistent customer support

High costs and limitations

Complex account management

Challenging file management

See pros and cons details
Google Meet logo
Reviews Sentiment
 
 
 
1-2(165)
3-4(4,649)
5(7,261)
Key Features
Real-Time Chat4.6
Real-Time Notifications

User insights about the two-way audio & video feature

Reviewers appreciate Google Meet's two-way audio and video capabilities for their clarity and reliability. Users report clear communication, seamless one-on-one conferencing, and a lifelike meeting experience. They find it essential for brainstorming, client meetings, and educational purposes. However, some mention occasional issues with weak network connections and bugs that need fixing.
Verified reviewer profile picture
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See related user reviews

“"Two-way audio & video "in Google meet help teachers as well as student to intreact with each other,it enhance the communication process and help and work together, even when everyone's not in the same place.”
Verified reviewer profile picture

Prasanjeet S.

teacher

“Google Meet offers premium audio and video. We often use this for online meetings and we never experienced lagging when all of us have our videos and audios on. The video and audio is clear too so it delivers a smooth experience. ”
Verified reviewer profile picture

Azuntha M.

Corporate QA Specialist

Starting price
6per user /
per month
learn more
Pros and Cons based on 12,075 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Efficient colleague communication

Enhanced team collaboration

Seamless calendar integration

Reliable communication platform

Effective online learning tool

Frequent connection lag

Inconsistent audio-video quality

Basic messaging features

Limited file sharing capabilities

Poor video and audio quality

See pros and cons details

Other Top Rated Instant Messaging & Chat Software with Two-Way Audio & Video in 2026

Slack logo
Category Leaders

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Google Workspace logo
Category Leaders

Collaboration application suite for teams

learn more
Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Read more about Google Workspace

Users also considered
Google Meet logo

Messaging, voice, and video calls for team communication

learn more
Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

Read more about Google Meet

Users also considered
GoTo Meeting logo

Online meeting software with HD video conferencing

learn more
GoToMeeting is an IM & chat tool that allows users to host an online meeting with high-definition video conferencing from their Mac, PC, iPad, iPhone or Android device, with up to 250 participants. Users can meet, screen share and chat via internet browser, mobile or desktop application.

Read more about GoTo Meeting

Users also considered
Microsoft Teams logo

Chat-based workspace in Office 365

learn more
Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Read more about Microsoft Teams

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Miro logo

Miro is a visual workspace for innovation

learn more
Miro is #1 collaborative whiteboard platform, trusted by over 13M users worldwide. Easily collaborate, ideate and centralize communication. Get feedback, reviews, and approvals with multiple communication options using video, chat, commenting and many other collaborative features and integrations!

Read more about Miro

Users also considered
Zoho Meeting logo
Category Leaders

Web conferencing tool to host online meetings and webinars.

learn more
Use Zoho Meeting's built-in instant messenger tool to send instant chat messages to meeting participants during web conferences

Read more about Zoho Meeting

Users also considered
Discord logo

Online platform for audio, text, and video communication

learn more
Discord is a complete communication tool that makes it possible to exchange text and audio messages, and individual or group video calls. This interaction takes place on public or private servers, which are only accessible to users who have received an invitation.

Read more about Discord

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history.

Read more about Bitrix24

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

learn more
With 3CX’s integrated live chat feature your website and Facebook page visitors are able to start a chat or call in real-time. Your agents can answer them immediately from their 3CX web client or app. If chat is not enough, they can switch to a call or video in a single click.

Read more about 3CX

Users also considered
Flock logo

Communication and collaboration platform for teams

learn more
Flock is a collaborative messaging app for teams which enables users to discuss projects and find and share information and ideas effectively and efficiently

Read more about Flock

Users also considered
Front logo

AI-enabled customer service platform for collaboration

learn more
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

Read more about Front

Users also considered
Pumble logo
Category Leaders

Communication and collaboration management application

learn more
Pumble helps businesses in healthcare, software development, financial services, and other industries chat with members across departments and multiple locations. Users can create public or private channels with custom names and descriptions to collaborate on projects and exchange information.

Read more about Pumble

Users also considered
Podio logo

Cloud-based tool for collaborating on and managing projects

learn more
Podio is a business software that helps teams work together more effectively. It provides a centralized platform for managing projects, tasks, and communication. Podio caters to a range of industries, including accounting, real estate, and marketing agencies, enabling teams to streamline their workflows and boost productivity.
A tool that your team will love to use, that's entirely customizable to suit how you run projects most efficiently.

Read more about Podio

Users also considered
Talkspirit logo
Category Leaders

#1 software for collaboration and team communications

learn more
Talkspirit is the #1 software for collaboration and team communication that makes your employees more productive. Perfect for remote-work. Available in 8 languages. Easy to use. On any device. Free trial. Free plan. Paid plans from 4€ / month per user.

Read more about Talkspirit

Users also considered
Blink logo
Category Leaders

Blink. And connect your people, tools and culture.

learn more
Blink delivers a modern, social digital employee experience, giving access to communication, information, workflows, surveys and tools in one easy-to-use app.

Read more about Blink

Users also considered
MiVoice Business Solution logo

AI-powered communications solutions for all industries

learn more
MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

Read more about MiVoice Business Solution

Users also considered
Zoho Cliq logo

Cloud-based software for team collaboration & communication

learn more
Zoho Cliq is a secure team communication software that organizes conversations, workflows, and meetings in one place to boost productivity. With features like video conferencing, custom messaging channels, and seamless integrations, Zoho Cliq enables effective collaboration from anywhere, streamlining workflows for teams of all sizes.

Read more about Zoho Cliq

Users also considered
MangoApps logo

Bring your frontline and office teams together

learn more
MangoApps is a unified employee experience platform that serves as a bridge between your desk and deskless workers. We combine intranet, communication, collaboration, and training into a single user-friendly workspace.

Read more about MangoApps

Users also considered
Rocket.Chat logo

The Leading Enterprise Communication Hub

learn more
Bring messages, video calls, file sharing and all team communication into one place and boost your business efficiency. Empower your team to work quicker with real-time text messages. Control permissions, audit previous messages and never miss information again with the saved chat history.

Read more about Rocket.Chat

Users also considered
Amazon Chime logo

Online meeting & video conferencing solution

learn more
Amazon Chime is an online meeting solution designed to streamline the process of organizing & conducting voice calls, video calls & conferences, and more

Read more about Amazon Chime

Users also considered
Axero logo
Category Leaders

Intranet software and collaboration solutions.

learn more
Axero provides easy-to-use instant messaging and chat software that boosts productivity, unifies your people, and helps your company thrive. Increase productivity. Unite employees. Improve culture.

Read more about Axero

Users also considered
Brosix logo

Secure instant messenger for teams and businesses

learn more
Secure instant messaging software for business communication providing a private team network with many control features.

Read more about Brosix

Users also considered
Bria logo

VoIP communication and collaboration management solution

learn more
Bria is a cloud-based and on-premise VoIP solution that helps businesses manage communication & collaboration via messaging, file sharing, video conferencing & more. The white-label capabilities help organizations design a personalized softphone using custom logos, themes, colors, and configuration.

Read more about Bria

Users also considered

Key features for Instant Messaging & Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Chat: Reviewers appreciate instant communication, group chats, media sharing, and notifications, which enhance team collaboration and connectivity. 93% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users highlight customizable alerts for messages and updates, ensuring prompt responses and maintaining workflow efficiency. 91% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers value staying connected on the go, accessing all functionalities, and maintaining productivity from mobile devices. 91% of reviewers rated this feature as important or highly important.
  • Document Storage: Users emphasize secure, easily accessible cloud storage with collaborative features, which streamline file management and sharing. 90% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users find screen sharing essential for effective collaboration, enabling real-time document sharing, presentations, and troubleshooting. 86% of reviewers rated this feature as important or highly important.