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Textedly
5
264
4
51
3
14
2
7
1
15
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Communication platform for SMS and MMS marketing
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Textedly - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Textedly overview
Based on 351 verified user reviews
What is Textedly?
Reviews for Textedly come from a wide variety of industries, including retail (10% of reviewers), marketing and advertising (8%), and health, wellness and fitness (7%). The most frequent use case for Textedly cited by reviewers is SMS marketing (67% of reviewers).
What do users say about Textedly pricing?
Most users consider Textedly affordable and accessible, with fair pricing and flexible plans for various budgets. Most reviewers indicate annual discounts and cost-effectiveness for growing subscriber bases. However, some users report higher costs with increased usage and limited features in certain plans.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Text Service
Text Scheduling
Text Campaigns
Message Text
Customer Support
Credit and Cancellation
Textedly’s user interface
Textedly review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about Textedly?
Users say Textedly makes mass texting, scheduling, and subscriber management easy, helping them reach customers, staff, and groups efficiently. They find the platform intuitive, with quick setup and useful templates, and appreciate its affordable pricing for small businesses and organizations. They report that it boosts engagement and simplifies communication for events, promotions, and reminders.
Reviewers indicate some frustrations with customer support response times, lack of a dedicated mobile app, and limited customization options. They mention issues with subscriber editing, message personalization, and occasional glitches, but most feel Textedly offers good value and essential SMS marketing features.
Select to learn more
Who uses Textedly?
Based on 351 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Textedly's key features
Most critical features, based on insights from Textedly users:
All Textedly features
Features rating:
Textedly alternatives
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SlickText
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Textedly pricing
Pricing plans
Pricing details:
User opinions about Textedly price and value
Value for money rating:
Of 69 reviews that provide robust commentary on Textedly's price and value, mention it in a positive light.
Most users consider Textedly to offer strong value for money, frequently highlighting its affordability compared to competitors and its range of pricing plans that fit different needs and budgets. They indicate that the service is cost-effective, especially for small businesses or those with lower messaging volumes, and say the price per engagement improves as usage increases. Most reviewers appreciate the inclusion of features like message templates, reporting capabilities, and a free trial, which they feel add to the overall value. Users think the pricing is transparent and upfront, and they find the option for annual discounts appealing. Some reviewers report that the minimal cost delivers a high return for their business, and they like that the service remains accessible and easy to use at lower price points.
However, some users say that costs can rise significantly as their contact lists grow or if they need to purchase additional messages, which they feel can make the service less cost-effective for higher-volume needs. Some reviewers find that the higher-priced plans or add-on message rates are steep and that the functionality included at certain price points does not always match their expectations. A few users feel that the monthly cost does not justify the features provided for their specific use case.
, and
Textedly integrations (19)
Integrations rated by users
We looked at 351 user reviews to identify which products are mentioned as Textedly integrations and how users feel about them.
Integration rating: 5.0 (1)
“Because it allows me to integration TT with my email software (Flodesk).”
Kathryn A.
Program Integration Manager
Integration rating: 5.0 (1)
“This is our CRM, and the data signals here do not have visualization.”
“integration with the Arrive LOS system and my email & phone.”
Christopher W.
Director of Operations
Textedly customer support
What do users say about Textedly customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Textedly customer support.
Widely noted by reviewers, Textedly's customer support is fast, responsive, and helpful when resolving questions or setup issues.
A significant portion of users highlight easy access to support channels, with live chat and prompt follow-up from representatives.
Common user feedback praises the professionalism and friendliness of the support team, making onboarding and troubleshooting smooth.
A limited number of users report slow response times, difficulty reaching knowledgeable staff, and unresolved issues with support.
Support options
Training options
To see what individual users say about Textedly's customer support, check out the review snippets below.
“support was very helpful.”
Celeste S.
Manager
“One aspect of Textedly that I truly love is how it caters to small businesses by providing an affordable solution for marketing.”
katee t.
teacher
“I have requested that the messages I have purchased be made available to my business and they will not release them until a certain date. When I contacted customer support and ask for resolution, the staff do not answer my questions or offer alternative solutions.”
Dianne V.
Owner
“Sometimes people think it's spammy, sometimes they don't. If more people knew about the service I think I would get less declines/opt outs from customers.”
Kelli D.
COO
Textedly FAQs
Textedly has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers
These products have better value for money
Q. What is Textedly used for?
Textedly is a comprehensive text message marketing platform designed to facilitate mass communication and increase revenue through automated bulk texting services. The platform serves businesses of all sizes across various industries, including retail, healthcare, education, real estate, nonprofits, restaurants, fitness, and entertainment sectors. Textedly functions as an all-in-one solution for SMS marketing, payments, and online reviews, enabling organizations to engage with their audience through direct mobile communication channels with reported open rates of ninety-eight percent within three minutes of message delivery. The platform offers an extensive suite of features designed for efficient SMS and MMS marketing campaigns. Textedly supports mass group messaging that allows users to send text messages to thousands of recipients simultaneously with a single click. Users can create and manage unlimited contacts, segment audiences with tags, and utilize custom keywords for opt-in campaigns. The system provides messaging capabilities including three hundred-character messages, rich fonts with bold and italic formatting options, photo messaging for MMS content, and scheduled texts for optimal timing. Advanced automation features include drip campaigns for sequenced messaging, conversation triggers for automatic responses to specific keywords, and two-way SMS functionality that enables back-and-forth communication with customers. The platform also incorporates specialized tools such as SMS surveys for customer feedback, AI text messaging assistance, webforms for collecting opt-ins, and Text-to-Pay functionality for streamlined payment processing. Textedly integrates seamlessly with numerous third-party applications and services to enhance its functionality and extend its capabilities. The platform offers native integrations with various business tools including Salesforce, HubSpot, Slack, Zapier, Intercom, Pipedrive, Shopify, Mailchimp, Facebook Lead Ads, and Google Sheets. The platform provides an open API for custom integrations, enabling developers to incorporate SMS capabilities into proprietary systems and applications.
Q. Does Textedly support mobile devices?
Textedly supports the following devices:
iPhone, iPad, Android
Q. What level of support does Textedly offer?
Textedly offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Knowledge Base
