Love it. I enjoy being a part of the development of what is actually needed for Pros... really feel heard. Love the new stuff that is coming up this fall. You are already working on ACH payments, POs, signatures on documents I upload, etc etc.... Really appreciate not having to manage ads on google, LOVE that it's the main part of marketing. I researched a lot of softwares prior to choosing Houzz, but you are coming out with things that allow me to use you guys exclusively. I also love supporting an Israeli company...
Pros
How much is included for the price! The Houzz team does so much on the back side to make my business find-able, and makes me look good in the customers eyes... as well as educate homeowners before I ever talk to them so that my job is easier. They also send me quality leads, vs sorting through mountains of leads to get to one that is ready to move forward.
Cons
I am not able to customize the business website myself... aka have my graphic designer customize it for content and SEO. The one thing that would be nice is to have a section in the CRM for contractors/sub contractors.
Rating breakdown
Likelihood to recommend: 10/10
6 / 10 However with some small adjustments and clearer information this could easily be 9/10 or 10/10
Pros
- It does generate leads
- It is a good place to combine marketing and social media
- The customer service is great
Cons
- A little deceptive in terms of how many builders are advertising in the same area, and leads are shared.
- Not enough clarity on the algorithms / how advertising works
Rating breakdown
Likelihood to recommend: 5/10
We started the Houzz Pro subscription to update our professional profile, create a new website and give ourselves more exposure. All of these goals have been achieved and we feel our overall experience with [SENSITIVE CONTENT HIDDEN] has been a pleasure. As a former creative director, I directed her with my vision to see through every detail of the profile, our projects and the website design/content.
Pros
Learning and using the Leads and Projects features/functions has been a good way to track jobs as long as you have a dedicated person managing it. Some of the other tools like mood boards and 3D tools have not been tested out yet, but seem like they would add value working with clients in the future.
Cons
1. The fact that you can't print out leads details has been a challenge and should be made available. Taking a screen capture to then print out is added time.
2. When scheduling project tasks, I would also like to print out the detail and hours for each task entered. This would help with sending out monthly invoices on jobs and tracking employee tasks.
3. Many times a lead comes in and we respond, but then Houzz Pro sends out an email to us to ask if we've followed up?
4. I found out from our accountant that QBonline does not integrate with QBdesktop. So, while we like the Estimate, Invoices and Change Order tools provided by Houzz Pro, we still need to have our bookkeeper "re-enter" these once a month into QBdesktop to keep track of everything. So this adds some extra time too.
Rating breakdown
Likelihood to recommend: 10/10
Our purpose in using Houzz Pro was to bring in quality leads. That was the only function we desired to use it for, bringing us leads that fit our business model. Our hope was that Houzz Pro would filter out leads that weren't a good fit, and connect us with people who were a good fit. That's two separate objectives, and Houzz Pro isn't meeting either of those. Most of the leads we get are not looking to hire at all, or they aren't looking to hire a company like ours. They're looking to hire directly, not work with a general contractor.
Pros
Houzz Pro has a good look and is constantly updating it's capabilities.
Cons
Some of the newer features are more about Houzz doing something, than creating a product that connects quality leads with professionals. They make a lot of noise and do a lot of things, but no one really benefits. Concierge services, especially has been very unhelpful. Also, they way Houzz Pro redesigned it's format is not as user friendly for our objectives.
Hi Sarah-
Thank you for your review. We sincerely appreciate your feedback. Someone will be in touch with you shortly to see how we can improve your experience.
Thank you,
The Houzz Team
Rating breakdown
Likelihood to recommend: 5/10
Hands down they win a badge for best software. Houzz already has a great reputation in the industry. This sofware behaves likes no other. User-friendly and it connects you to real customers. There is still lots I have yet to learn. In between two clients I surf and develop my knowledge, so it can become my virtual assistant.
Pros
The intuitive side of it is undeniable. It is so convenient.
Cons
The lack of support. Sometimes when you just need a quick answer you cannot reach anyone at Houzz over the phone.
Rating breakdown
Likelihood to recommend: 10/10
Houzz is offered across two pricing plans, outlined below.
• Essential: $55 billed monthly and $49 per month billed annually
• Ultimate: Starts at $199 billed monthly and $199 per month billed annually
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