Houzz Pro Features

The staff at Houzz are very open to feedback and always ready to problem solve.

Updates cause commotion which is frustrating - "new" experience vs. old experience is hard to toggle through

Estimate cost is very accurate, templates are a huge time saver. Sharing info with customer is super easy is many different formats. Love taking payments online. Lots of visuals that help sell the project.

No exterior design. Finding some categories at first can be time consuming as it has so many specific different line items.

Has a lot of features and allows you to do most everything you need to do within one system.

I believe they are still growing and trying to make the system easy for everyone and every tool so it is a bit glitchy at times and seems they are still building the system based on feedback.

Having project folders with room boards to keep organized and up to date. Invoicing software is seamless and easy to use.

I've always had issues with the Mood Boards and how blurry the image looks when downloading to sent to clients. So I stopped using that feature almost immediately.

Vest software for doing mark up on items and directing employees.

Returns on items are a bit more complicated than I would prefer.

Houzz pro makes the daily tasks with team members and homeowners effortlessly and keeps everyone on the same page with changes and updates for project management. The customers are impressed and help us as a company stand out in a crowded marketplace.

I haven't found a single feature that has deterred us from wanting to use Houzz Pro.

It has everything we need to successfully run our business.

There were some frustrating glitches happening when Houzz took over Ivy but they seem to be worked out for now.

Hi, Marlena, thank you for the review and recommendation! We've put a lot of hard work into improving Houzz Pro since its debut and we're happy to hear you agree that it's come a long way. -The Houzz Pro Team

The analytics are very helpful to keep track of progress and what is showing as successful.

No scheduling component for projects and all the phases of present product, price product, order product, the product arrives/delivered/inspected. All helpful for the communication of the project and job site progress.

Hi, Donna, thank you for your feedback. I'm happy to hear you've found our analytics empowering, and your thoughts on scheduling have been shared with our product team. I hope you choose to keep your power card long-term! If you'd be willing, I would love to connect with you directly to hear more about your experience with Houzz Pro. -Isaiah Brown, Houzz Pro Community Manager

Industry-specific features make it a great solution for interior designers. Wonderful personalized support from the Houzz Team, is always appreciated.

The virtual site-measure tool needs improvement - not sure if the technology is there yet, but as is it requires that the measure options are on the same level - easy with empty spaces, hard when there are furniture pieces in the way. Can't wait for that tool to improve in the future!

Thank you for your review, Ewa. I'm very happy to hear Houzz Pro and your dedicated success manager have been great resources to you as an interior designer. If you'd be willing to connect with me, I would like to hear more of your feedback on our floor planner to take that input back to our product team. -Isaiah Brown, Houzz Pro Community Manager

Learning and using the Leads and Projects features/functions has been a good way to track jobs as long as you have a dedicated person managing it. Some of the other tools like mood boards and 3D tools have not been tested out yet, but seem like they would add value working with clients in the future.

1. The fact that you can't print out leads details has been a challenge and should be made available. Taking a screen capture to then print out is added time. 2. When scheduling project tasks, I would also like to print out the detail and hours for each task entered. This would help with sending out monthly invoices on jobs and tracking employee tasks. 3. Many times a lead comes in and we respond, but then Houzz Pro sends out an email to us to ask if we've followed up? 4. I found out from our accountant that QBonline does not integrate with QBdesktop. So, while we like the Estimate, Invoices and Change Order tools provided by Houzz Pro, we still need to have our bookkeeper "re-enter" these once a month into QBdesktop to keep track of everything. So this adds some extra time too.

Annette, thank you for your detailed feedback! We're constantly improving Houzz Pro, and input like yours is completely invaluable in that process. Should you ever run into any issues, please reach out to us at http://help.houzz.com. -The Houzz Pro Team

I like having a visual image attached to each item going onto our invoices and proposals. They are easy to create, easy to apply payments and convert proposals to invoices.

Creating room boards so they are more like visual mood boards. We use a totally different software for this feature since this one isn't as user friendly. I dislike that you can't move items around within the proposals. If you forget something and you want to group it on a room with other things, you have to delete everything til you get where you want it to go and then add it all back in again.

Hi Jennifer, thanks very much for the feedback. We've just launched our new Room Planner feature that has everything you're looking for. You can learn more about it in our help center or feel free to email me.

Houzz Pro has a good look and is constantly updating it's capabilities.

Some of the newer features are more about Houzz doing something, than creating a product that connects quality leads with professionals. They make a lot of noise and do a lot of things, but no one really benefits. Concierge services, especially has been very unhelpful. Also, they way Houzz Pro redesigned it's format is not as user friendly for our objectives.

Hi Sarah- Thank you for your review. We sincerely appreciate your feedback. Someone will be in touch with you shortly to see how we can improve your experience. Thank you, The Houzz Team

We occasionally get good leads through this software but even those are far and few between.

It is impossible to get a straight answer out of an account manager without being forced into a "quick call" that is a screen share of everything I can already access in our backend. They seem incapable of providing any real pricing structure or documentation of pricing and billing. It makes me wonder where my money is truly going that this is such a complicated process they don't have it readily available in writing.

Hi Kaylee- Thank you so much for taking the time to leave your feedback in regards to your experience and I truly apologize for any inconvenience we may have caused. I understand that you have recently been in touch with your dedicated Client Success Manager and he was able to resolve your concerns. If you still need additional assistance, please feel free to reach out to me directly at chloe.siegmann@houzz.com. Thank you, Chloe Siegmann Senior Manager - Client Services

The most important feature on Houzz for me is the quality of their customer service reps. Over the years I have had several, some are more attentive than others. My current rep is [SENSITIVE CONTENT HIDDEN] and he is wonderful. He calls on a regular basis and always answers my questions in a timely manner. This is important because I sometimes get stuck on the technical aspects of Houzz. [SENSITIVE CONTENT HIDDEN] always explains what is going on and how I should use the technology to boost my business. The other terrific aspect of Houzz is that it manages my website and SEO. This has been invaluable.

The hardest thing for me is that the technology sometimes gets ahead of me.

I like using the product clipper to capture items for each project and then easily create proposals and invoices to pass onto the client.

The recent changes to Houzz Pro, the "New Experience" seem to make the process much more complicated than before. It is far less intuitive. I don't understand why the software developers continue to make changes when something is not broken. I'm finding it much more difficult to create proposals, invoices and finding out basic information about each project. I really miss Document tags!!!!! Now I have to open each invoice or proposal to find out what its for. It's taking me more time to use the new experience. I'm actually looking into different project management software to see if they will work better for me.

What I like the most about Houzz Pro is the ease of being able to see all my leads. The quality and versatility to be able to showcase all my projects. The communication I can have with potential clients. I still have so much to learn about Houzz pro , and what it could do for my small buisness. Its very professional

I have tried a few features like 3-d - It's a little wonky- I give a much better result using software's like auto cad and chief architect. The 3d and plan layout would be good for decorators not designers or architects. I also tried the site survey option , where the tools measures a space for you and generates itself into a plan. this is a big miss.

Hi, Tania, thank you for your feedback! We're excited to hear how Houzz Pro has already helped improve your business, and can't wait to see the work you'll do as you continue to learn the tool. Additionally, we've put a lot of work into our 3D Floorplanner, so we appreciate hearing about your experience and hope it will win you over as we continue to improve its capabilities. If you run into any other issues or want to provide more feedback, please reach out to us at http://help.houzz.com. -The Houzz Pro Team

Ease between saving products and the ability to organize into various documents.

The documents are very rudimentary and basic. It really needs to function more like Quickbooks with the Estimating, invoices, purchase orders and have a tracking system that is a bit better for the flow in between. Room boards are a bit restricting and not set up for a professional design firm. Design boards are not advanced at all, cannot add outside items easily. Cannot show client facing presentation, very frustrating.

Hi there, Thank you so much for your feedback. We sincerely appreciate knowing how we can make our product even better. I welcome you to reach out to our team directly so we can understand a bit more about what you are looking for and we can meet your business needs. Thank you, The Houzz Team

1. CRM leads management 2. Comprehensive backend analytics 3. Managing the sales cycle while on the run 4. Account executives are very friendly and there to help

Having flexibility to arrange projects in different orders. Viewing them in the vertically listing would be ideal in alphabetical order for me to find them quickly. The Houzz team is working on this for me :)

We love the room boards and file storage.

There is a LONG way to go to get the Selections Reports we need without doctoring the documents we export from HP. Also... the online payment options are confusing and have caused us to look foolish as it is not easy to navigate for our clients.

The project based software is a a must for our business. There are many features the program offers but what we use this for largely is project selection, proposals, and invoicing with clients.

In any software system there is always room for improvement, overall I love that the team is constantly working to improve and seeking input from the users on how to improve. Are there things I wish this could do now that would make our life easier, YES, but overall ok with the way things are working and getting used to the newest version.

I like the timeline, the tasks section, the daily logs (super easy to use, including pictures - my clients are loving this). I am starting to use the budgeting and estimating side and I like it so far.

There are a few small hiccups with how information is communicated with subs and vendors, but I fully expect this to get better in the near future. Houzz is constantly adding new features. I don't like not being able to view the timelines on mobile devices. Add this functionality please!

Our team uses Houzz Pro to source product for clients, track billable hours, send proposals to clients, invoice clients, create purchase orders, and track products through installation. Essentially I view Houzz Pro as a fantastic PRODUCT MANAGEMENT software.

Some things I dont like about Houzz Pro; it could be much more robust when it comes to helping a manager of a larger design firm manage time and billable hours, etc. I wish there was a dashboard where I could see real time info on who is clocked in for billable time, how many billable hours our team has recorded for the month or year, as well as sales data reporting. I used to own a boutique and used Quickbooks Point of Sale and it had an amazing dashboard where I could customize the reports and see all sorts of important info as the business owner. All that data is inside Houzz but there's not an admin dashboard that at a glance gives you data reporting. Also the CRM feature could be better.

I would say that Houzz is becoming a an increasingly important resource for us to showcase our work and help people understand how our process works. The projects we showcase combined with the brief bios we include help people understand our design process and also help them see why working with a designer is so important. We specialize in kitchen and bath renovations and that's what sets us apart from our area competition and through updating our profile we continue to showcase how superior our designers and team are.

I would say the drawback to Houzz is how even with the filters for the scope of work we do, we still have so many people reaching out that do not match our scope of work. This means we have to filter through these leads instead of having a pipeline that would be potential customers for us. If there was a better way to filter through these leads then we would have a better opportunity to connect with...

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I really like almost all of the features for Houzz Pro. I also really appreciate my dedicated account manager..[SENSITIVE CONTENT HIDDEN]...He always tries to call back ASAP and is very upbeat and helpful!! Please keep the prospect description short. In my opinion it should always fill just ONE sheet so it can be copied and followed up on until we get results of some kind.. and the phone number should show with it. Sometimes when I click on it, the screen changes, and I have to go find the phone number by clicking on Leads and going through putting the name in just to get the phone number. It's hard to describe, but that's it has recently started tot be a problem.. Otherwise it is very easy to work with. Please keep it informative, but short.

Yes the REVIEW section could be improved. I have had several people have trouble in trying to give me a review, even though I have sent them a request for it from my end using their email address! Please make it easier for the client to leave a review. Second: I always send an email immediately after trying to call the lead. I NEVER have had a prospect say they received it! . there must be a fault in what Houzz puts as a Subject line, but they don't open it or receive it and reply to me. At that point, this is the ONLY way we can get in touch with some of them especially if the phone number is busy or incorrect. ! Please improve it and get it to the prospect right away. That would help a lot! What is happening here?