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Calendly
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The world's #1 scheduling automation platform
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Calendly - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Calendly overview

Based on 4059 verified user reviews
What is Calendly?
Calendly is an appointment scheduling solution offering key features such as appointment management, online booking, calendar sync, confirmations and reminders, and mobile access, among others.
Who uses Calendly?
Reviews for Calendly come from a wide variety of industries, including marketing and advertising (10% of reviewers), computer software (8%), and information technology and services (8%). The most frequent use case for Calendly cited by reviewers is appointment scheduling (82% of reviewers).
What do users say about Calendly pricing?
Reviewers indicate the free plan is helpful for basic needs, but some users say it is limited and upgrading is necessary for essential features. They appreciate the paid plans' affordability, though some reviewers find costs add up for teams.
What are the most popular integrations for Calendly?
The Calendly integrations most frequently cited by reviewers are: Google Calendar (a scheduling product rated 4.9 out of 5 for its integration with Calendly), Zoom Workplace (a video conferencing product, 4.8), and Gmail (an email management product, 4.8).
Starting price
per month
Alternatives
with better value for money
Calendly’s user interface
Calendly pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.7
Customer support
4.4
Reviews sentiment
What do users say about Calendly?
Calendly is an appointment scheduling solution offering key features such as appointment management, online booking, calendar sync, confirmations and reminders, and mobile access, among others.
Select to learn more
Who uses Calendly?
Based on 4,059 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Calendly's key features
GetApp's analysis of 766 verified user reviews collected between July 2021 and January 2025 identifies Calendly's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Calendly's appointment management capabilities for their efficiency and user-friendliness. They highlight the ability to set availability, block personal time, and customize meeting types. Users report seamless integration with various calendars, real-time availability updates, and automated reminders. They find it valuable for preventing double-bookings, managing appointments online, and saving time by avoiding back-and-forth emails. They also appreciate the ability to reschedule or cancel appointments easily, and the integration with Google Calendar and Office/Microsoft 365. Of the 171 Calendly users who gave detailed accounts of their use of Appointment Management, 98% rated this feature as important or highly important.
Gladys P.
Community Program Manager
Vanessa G.
Director, Graduate Career Services
Users find Calendly's online booking functionality essential for simplifying scheduling and saving time. They appreciate the ability to create different links for various appointments, allowing clients to select preferred dates and times. Reviewers highlight the integration with Google Calendar, automatic time adjustments for different time zones, and the ability to embed booking links in emails and websites. They value the elimination of back-and-forth emails, the ease of use for clients, and the customization options for booking pages. Of the 427 Calendly users who gave detailed accounts of their use of Online Booking, 98% rated this feature as important or highly important.

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Lauren D.
Project Manager

Mehandi I.
Marketing Automation
Reviewers indicate that Calendly's calendar sync feature is highly valuable for maintaining organization and preventing scheduling conflicts. They appreciate the seamless integration with Google Calendar, Outlook, and other calendar platforms. Users report that the automatic updates ensure real-time availability and prevent double-booking. They find it helpful for managing multiple calendars, syncing appointments instantly, and keeping all schedules in one cohesive location. This capability is praised for its efficiency and time-saving capabilities. Of the 347 Calendly users who gave detailed accounts of their use of Calendar Sync, 97% rated this feature as important or highly important.


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David W.
Educator

Ryan S.
Independent Representative
Users appreciate Calendly's confirmations and reminders for improving attendance rates and reducing no-shows. They highlight the ability to send automated email and SMS reminders, which helps keep everyone on the same page. Reviewers find the customization options for reminder messages valuable, allowing them to provide critical details without spamming clients. They also appreciate the integration with calendar platforms, ensuring reminders are synced and reducing the need for manual follow-ups. Of the 320 Calendly users who gave detailed accounts of their use of Confirmations/Reminders, 94% rated this feature as important or highly important.

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Michelle K.
Chief Deal Officer

David N.
Attorney
Reviewers value Calendly's calendar management capabilities for their ability to centralize and organize schedules efficiently. They appreciate the integration with Google Calendar, Outlook, and other platforms, which helps prevent overbooking and manage time effectively. Users report that the capability allows for easy sharing of availability, setting blackout hours, and adding gap intervals. They find it useful for managing multiple calendars, scheduling interviews, and coordinating with team members and clients. Of the 247 Calendly users who gave detailed accounts of their use of Calendar Management, 93% rated this feature as important or highly important.
See related user reviews
Shelmith M.
Admin Virtual Assistant
Winfield M.
Freelancer
Users find Calendly's mobile access feature essential for managing appointments on the go. They appreciate the ability to check, schedule, and edit meetings from their mobile devices. Reviewers highlight the seamless transition from desktop to mobile, the availability of apps for iOS and Android, and the real-time updates. They report that mobile access ensures flexibility and responsiveness, making it easier to stay organized and manage professional and personal commitments from anywhere. Of the 237 Calendly users who gave detailed accounts of their use of Mobile Access, 78% rated this feature as important or highly important.

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Dayna T.
Director of Marketing & Communications
Shelby W.
Property Manager
All Calendly features
Features rating:
Calendly awards
Calendly alternatives
Calendly pricing
Pricing plans
Pricing details:
User opinions about Calendly price and value
Value for money rating:
Of 139 reviews that provide robust commentary on Calendly's price and value, 66% mention it in a positive light.
Reviewers indicate that Calendly offers a free version with basic scheduling features, which many find helpful for individuals or small businesses with simple needs. Users think the free plan is easy to set up and provides a good introduction to the software, but they frequently mention that it is limited to only one event type and lacks advanced features like team collaboration, integrations, and customization. Some reviewers feel that upgrading to a paid plan is necessary to unlock essential functionalities such as group scheduling, payment collection, and more robust integrations. They appreciate that the paid plans are generally seen as affordable and cost-effective, especially considering the time savings and increased efficiency. Some users report that the ability to embed calendars, accept payments, and access advanced scheduling options justifies the cost for their business. However, reviewers also note that costs can add up for teams, as each member often requires a separate account, and some advanced features are only available in higher-tier plans. Some users say the gap between the free and paid versions is significant, and a few find the paid tiers less affordable for students or very small businesses. Reviewers appreciate the availability of a free trial to evaluate paid features before committing.
, and
To see what individual users think of Calendly's cost and value, check out the review excerpts below.
Calendly integrations (407)
Integrations rated by users
We looked at 4,059 user reviews to identify which products are mentioned as Calendly integrations and how users feel about them.
Integration rating: 4.9 (231)
“Like Rome in the old days, Everything runs through google. I can schedule something manually on my google calendar and Calendly blocks off that time so that no one can schedule that time slot. It also takes my Acuity Scheduling by Squarespace, so both apps work together through my Google Calendar to block off times and set appointments on my Google Calendar. It's just the best way to manage this for me.”
“Integration seeks to overcome the complexity involved with increased system connectivity by reducing the repercussions of any changes that these systems may undergo. Furthermore, it ensures that all systems communicate with one another in order to improve efficiency and data consistency.”
“In past, I had to look at my Google calendar, figuring out which best times, and then, inform people my available times. But through Calendly, people themselves can schedule on my Calendly. **Noted: I still use Google Calendar but it is connected with my Calendly, awesome!! ”
“The schedule needs to show up where I keep my calendar, and being able to integrate Google Calendar with Calendly means I don't have to worry about multiple calendars in different places; my Calendly appointments are automatically set in my Google Calendar.”
“I need my events to show up on my Google Calendar, because that is where I have the rest of my events. Calendly phenomenally keeps track of our other Google Calendar events and gives you the option to automatically prevent event conflicts.”
“Once a candidate chooses their screening time, that appointment self populates on our Google Calendars which are shared across the operations team - as a fully remote company, it is essential that we have this type of visibility.”
“Because I manage my overall calendar on Google Calendar, I needed Calendly to be able to pull conflicting events from Google to make sure those times wouldn't be shown as available to clients trying to schedule meetings. ”
“I work with clients form all over the worls so I really depend on my calendar. With this integration I can trust in my calendar and that everything is going smootly without worring about time zones anymore”
“We use google calendar widely to keep others informed about our availability. It saves lot of time and effort as the events created in calendly are directly reflected in google calendar.”
“I used Google Cal as my master calendar. It's what I looked at both on my desktop and my mobile. Thankfully Calendly went into it right away without any extra clicks to add the meeting.”
“I am an organized person and so I love when scheduled activities are easily accessible. I use Google a lot and so it is great that Calendly integrates with it.”
“I love that I didn't have to check to see who had scheduled a call - it was already on my google calendar! This was a game-changer for keeping my day organized.”
“Being able to see all my engagements whether booked dates or appointments, and being able to see if anything clashes to make the necessary adjustments ”
“This is THE reason I searched for a tool like Calendly. At first, I was going to just use a poll, but then I saw this and it was a game-changer!”
“Its wonderful, It sets all my appointments and scheduled meeting in my c=google calendar so I can keep track of all my upcoming sessions ”
“Because my planners need to speak to each other to ensure I dont get an appointment during another. Being double booked is not fun. ”
“I don't know why Google doesn't build this product as an automatic feature on their calendar. It's practically required these days.”
“Without this, we would have to manually enter in the appointments and clients may accidentally book over the same appointment time.”
“WIthout it, i wouldn't be using Calendly. I need it to go into the calendar that works with my client management program, MyCase.”
“Syncing my Calendly with Google Calendar is important because I can just quickly glance at my Calendar and know when my calls are.”
Cory M.
Owner
Integration rating: 4.9 (85)
“Integration with Zoom has been helpful in eliminating the step of clerical staff setting up a Zoom then adding attendees to the invitation. While this sounds like just one additional step, when you multiple this by the number of meetings that staff assist with scheduling, it makes a big difference in efficiency over time and this helps with overall staff satisfaction in their job.”
“Also key for me it's allowing students to receive all the information to assist to the meeting. So being able to create a meeting and provide the details in a few clicks it's important. I don't need to do anything else that just provide the calendar like to my clients and Calendly does the rest”
“If the client could schedule their own meeting, but I still had to create all the zoom meetings it wouldn't save me very much time. It is key that Calendly can create the zoom meeting when the client schedules the meeting.”
“Especially with the pandemic at the moment keeping people online more than ever before, integrating Calendly and Zoom (or Google Meets) is an easy way to keep all your important meetings links and files in one place. ”
“Nearly all of my meetings take place on Zoom, so to have an meeting automatically set and get notifications from Zoom, via a Calendly booking makes life so much easier and so much less I need to remember.”
“When most meeting may be with clients in different locations, it is great to be able to integrate Zoom right into the booking app so these meetings are scheduled and the zoom meeting is also scheduled. ”
“This is vital to my operation and helps me to meet with clients quickly, efficiently, and safely. Not having this integration was a hard filter in choosing a program to work with.”
“For me this is critical because Zoom is our preferred method of communication for our scheduled calls. And Calendly creates the appointment on my calendar automatically.”
“I prefer to host all of my video calls on zoom and being able to integrate Calendly to host my appointments on zoom where i'm comfortable and set up is important.”
“I use zoom meetings with calendy for one on one appointments where I either need to share my screen or just feel communicating face to face would be better.”
“It saves time and hassle of trying to send people links. It's automatically creating an event in Zoom and I can just connect to my clients through Zoom”
“When I set a Zoom Meeting time, it automatically schedules on my Apple Calendar. And then from there, I can share the event with intended participants.”
“No last-minute "Here is the Zoom link" emails, no questions about "how are we meeting" and no one giving me a phone number to call them. ”
“Integrating Zoom into my booking process is amazing. It merges a key step into step 1 and allows the whole process to flow seamlessly.”
“When clients book a virtual meeting, calendly creates the zoom meeting and adds the link for it to the calendar event. So easy!!”
“This was flawless to set up and easy to manage. I love knowing that my clients have their accessible links on auto-pilot.”
“My meetings are scheduled on zoom so a unique zoom link will be sent to everyone that book my events using Calendly. ”
“Integrating Zoom with Calendly is important because it redirects to the meeting directly within the scheduled time.”
“When a user schedules an appointment, Calendly provides the Zoom meeting information for the appointment.”
“b/c this is one of the best ways to have a more personal approach to meetings and doing business.”
Farrah G.
fmgomes@hawaii.edu
Integration rating: 4.9 (55)
“Because without it, Calendly would just be a fancy notepad. Here’s the logic: Most people live out of their email/calendar (Gmail, Outlook, etc.). If Calendly doesn’t sync with Gmail, you’d be juggling double-bookings or manually checking times.”
“Easy but did lose connection a few times requiring me to log back into Gmail and verify / confirm that it could have access and view my calendar.”
“We get notified via email when someone books a meeting with us. This is a very essential ask for everyone I guess - and its covered”
“After a client books, I am notified by Gmail of the client bookings on the day and again a day before and the day of the meeting. ”
“Uses sales reps email address so when prospects reply to the reminder messages, the correct person gets the message.”
“Real time notifications to my clients and I also get instant notification when someone books an appointment with me”
“Integrating Gmail with Calendly is another important feature that keeps me aware of appointments and notices.”
“It's important to sync to Gmail for me because I use automated emails before and after an appointment.”
“Working seamlessly with my communication tool with clients/customers is non-negotiable. ”
“I need things emailed to me when an event is scheduled. This is done seamlessly.”
“I like that Calendly sends reminders to my clients so they never miss a meeting”
“Because it ensure calls do NOT get overlapped with my other meetings and calls”
“We use Google and Gmail so integration and ease here is key for our business.”
“Gmail is where my calendar is, and this allows me to combine both schedules.”
Natalia M.
HR
Integration rating: 4.8 (58)
“The only way for Calendly to be an efficiency saver is if it can look at my Outlook calendar and integrate that availability into the built-in availability I have given Calendly. Otherwise, we might end up with meetings on vacation days, etc.”
“We use Outlook as our main calendar service in our company. The ability to easily integrate Outlook with Calendly and have it be able to see availability and sync new appointments has been a critical leap forward in efficiency for us!”
“For Email, I use Gmail and Microsoft Outlook. To avoid scheduling conflicts or missing any appointments, I need to add most of the appointments I receive from either Microsoft Outlook or Gmail to Calendly.”
“All of our appointments live in Outlook, which is shared with our whole team. It is critical that all of our meetings are placed on the Outlook calendar. Calendly makes this easy and automatic!”
“I use both these softwares together to help me stay organized in terms of meetings or interview sessions I have scheduled and to ensure that there are no meetings overlapping or clashing. ”
“All of my communication with my students and peers in done via Outlook and I keep my calendar up to date so my availability is most accurate in Outlook.”
“It's so nice to be able to integrate Calendly with Outlook. I can copy the links or show the next available times in the e-mail. Super easy!”
“It will look at multiple calendars to determine availability. I wish it would also put meetings on multiple calendars as well”
“Allows the user to book in an appoitment based on my actual availability without them needing access to my Outlook calender.”
“Having seamless integration for Calendly scheduling allowed us to immediately utilize the service once we decided to use it”
“Works well - matches up availability from outlook calendar to prevent double booking”
“checking for availability. Unfortunately the integration is very unreliable”
Michelle K.
Chief Deal Officer
Integration rating: 4.8 (14)
“We have connected our calendly to Zapier so that we can send the data to other tootls we are using such as Google Sheets, Google Chat and notify the analysis team and the clinic and thi svery imporant for us.”
“As zapier is 3rd party app, I integrate Calendly within Zapier to automate business with other apps like Gmail, Google Sheets, Monday.com, etc.”
“Funnels people into my CRM, and helps Calendly talk to a variety of other software programs that I use (active campaign, google sheets, etc)”
“This is what connects Calendly to our CRM, Keap. We wish it was more fully featured and could send more data than just the basics.”
“I configure it to automate with Google calendar and create in a single view and with the team all the new that comes in via web.”
“So it can send the contact info of the people I meet with into our email marketing system.”
“Easy to connect to zapier in case you want to make any additional automations/ connections”

Mehandi I.
Marketing Automation
Integration rating: 5.0 (24)
“A Google Meet link is automatically generated for each Calendly appointment that is booked by my clients.”
“Essential for the meeting links and also for my google calendar to fit meetings into my availability”
“The option for google meet allows your leads to pick a conference software they're familiar with. ”
“I share the Calendly link and make people book appointments directly into my calendar.”

Cushi M.
Owner
Integration rating: 4.8 (13)
“We need to count the number of bookings per client and limit it based on their paid subscription in our sevice package. We had a workaround to embed Calendly event booking to Hubspot pages and show/hide calendar if it meets the condition criteria on Contact's information/value.”
“We have added Calendly onto our CRM to give customers a way of scheduling for meet ups.”
“The integration provide us with an easy way for scheduling meetings with our customers.”
“It has made it possible to provide clients with a platform to schedule for meetings.”

Rongen R.
Digital Manager
Integration rating: 4.8 (10)
“My clients and I wanted to make it easier for our prospects to book appointments without having to leave their websites. This integration makes it much easier.”
“As most of our client application and sites are built using Wordpress. It's integration proved to be very crucial in choosing Calendly over others.”
“The link to schedule a free consultation is embedded in my website which is perfect!”
“Integrated my company's website so customers and leads can schedule meetings.”
Rosie H.
Owner/Web designer
Integration rating: 4.8 (18)
“Without this, we would have to send PayPal links for paid consultations. It would waste our time if we had to create invoices, before allowing clients to book the appointment. ”
“There are clients that charge a reservation in calendi. And it is very well integrated with Paypal”
“I can take payments for certain types of bookings and again, it makes this process seamless”

Anonymous R.
Attorney
Integration rating: 4.2 (5)
“Allows for extremely efficient and accurate automations, reducing administration load and improving marketing efforts. ”
“Easy to set up and will become increasingly useful the more my systems and business grow. ”
“Uppdating contact activity. unfortunately, there is limited data integration.”
Larni J.
Practice Manager
Integration rating: 4.8 (4)
“We have connected google sheets with our calendly using zapier, so that we can have the data of calendly for existing and new patient. very helpful in analyzing the bookings of each month.”
“I use Google sheets as a simple, free way of keeping track of upcoming podcast guests, and via Zapier, I'm able to have a sheet automatically updated every time a recording is booked”
“Used Google Sheets as a CRM system and Calendly integrated perfectly - adding candidates who schedule an appointment. ”

Mehandi I.
Marketing Automation
Integration rating: 4.8 (29)
“Calendly easily syncs with this software with no interruptions to any of your other work. ”
“This is my daily go to calendar and having everything on there keeps me on task.”
Brandi M.
Customer Service
Integration rating: 4.8 (9)
“Because it syncs with the calendar I use for all my day to day tasks. Showing only my available times to those looking to schedule an appointment”
“My main calendar is on Google Workspace, so I need to integrate Calendly to it (otherwise I'll miss every appointment). ”
Chris R.
President
Integration rating: 4.8 (6)
“Resolved scheduling errors quickly using Slack to communicate with other staff and team members.”
“Our business simply couldn't function without SLACK so integrating here in a smart way is vital.”
Yin C.
Graduate research assistant
Integration rating: 4.7 (18)
“I use them both so clients can pay in advance their appointment and I don't have to handle manually invoices and follow ups.”
Arsène T.
Astrologer
Integration rating: 5.0 (9)
“I use Google Chrome daily. It needed to work with that. If not it was a no go. I am happy to say it works great. ”
Patricia W.
Owner
Integration rating: 4.9 (7)
“A nice extremely popular platform that most people know how to use these days ”
José L.
Consultant
Integration rating: 5.0 (1)
“We use Insightly CRM and having Calendly integrated is hugely important as it allows us to see which of our customers have booked a meeting on Calendly, we also use it for prospects who have attended an online workshop. ”
Matthew W.
Resubscription Manager and School Support
Integration rating: 5.0 (1)
“I add Calendly links to my Gem sequences for reaching out to new candidates.”
Michael B.
Senior Technical Recruiter
Calendly customer support
What do users say about Calendly customer support?
Customer support rating:
We analyzed 67 verified user reviews to identify positive and negative aspects of Calendly customer support.
A small group of reviewers found Calendly's support team responsive, knowledgeable, and willing to go the extra mile to resolve issues.
The majority of users report slow or unresponsive customer support, with long wait times for replies or no response at all.
Widespread user sentiment highlights difficulty reaching a real support representative, often being limited to chatbots or online resources.
A significant portion of users mention limited support for free or lower-tier plans, making it hard to get timely help for technical issues.
Support options
Training options
To see what individual users say about Calendly's customer support, check out the review snippets below.
“I have been most impressed with the customer support. When I got stuck with a problem on chat the rep connected with me on Zoom and we screen shared until I had my problem fixed.”
Craig C.
Director
“Calendy has literally no customer support, nobody answers you nobody fixes problems, and bugs of the calendly, when you enter you are all alone inside bugs and problems , calendar disconnect evvery day, calendly creates total chaos in the company NEVER NEVER USE IT !”
nusret o.
founder
Calendly FAQs
Calendly has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is Calendly used for?
Calendly is the modern scheduling automation platform built for individuals, teams, and organizations that want to eliminate scheduling friction and accelerate business outcomes. From solopreneurs to global enterprises, Calendly helps users streamline the entire meeting lifecycle—automating everything from booking to follow-ups, with robust integrations, enterprise-grade security, and powerful admin controls. Product Overview Calendly makes it easy to schedule meetings without the endless back-and-forth emails. Users set their availability preferences once, then share personalized scheduling links via email, website embeds, CRM tools, or chat. Invitees can pick a time that works for them, and Calendly automatically syncs the meeting across all participants’ calendars—complete with confirmation emails, reminders, and timezone detection. Calendly supports multiple meeting types including: - One-on-one - Round robin (automatic assignment based on availability or priority) - Group meetings - Collective meetings (multiple team members required) Users can create different event types, set custom durations, add buffers, prevent last-minute bookings, and collect additional info via custom intake forms. Key Features - Availability Rules & Controls – Define working hours, blackout dates, and minimum notice periods. - Automated Notifications – Send branded email and SMS reminders, confirmations, and follow-ups. - Routing Forms – Qualify and route invitees to the right person or event based on their responses. - Admin & User Roles – Manage permissions, enforce policies, and gain visibility into team activity. - Analytics & Reporting – Track usage, appointment volume, meeting types, and ROI insights. - Workflows Automation – Trigger actions like follow-up emails or CRM updates after a booking. Integrations Calendly integrates with a wide range of tools to support end-to-end scheduling workflows: - Calendars: Google Calendar, Outlook, Office 365, Exchange - Video Conferencing: Zoom, Microsoft Teams, Google Meet, Webex - CRM & Sales: Salesforce, HubSpot, Pipedrive - Marketing & Email: Mailchimp, ActiveCampaign, Marketo (via Zapier) - Productivity: Slack, Zapier, Make, Typeform, Stripe, PayPal, and more Native integrations with Salesforce and HubSpot allow for real-time lead routing, meeting logging, and pipeline acceleration. Security & Scalability Calendly is built with enterprise readiness in mind: - SSO/SAML - SCIM provisioning - Role-based access controls - Audit logs - Data encryption at rest and in transit - SOC 2 Type II compliance - GDPR, CCPA, and HIPAA-ready Calendly’s Enterprise plan includes admin controls, centralized billing, onboarding support, and integrations with top identity providers. Ideal For Calendly is trusted by over 20 million users across 230+ countries, including teams in: - Sales & Marketing – Book more meetings, reduce no-shows, and speed up deal cycles. - Customer Success – Provide seamless, personalized support experiences. - Recruiting – Accelerate the hiring process and eliminate scheduling bottlenecks. - Consulting & Professional Services – Deliver a polished client experience at scale. - Financial Services – Improve advisor scheduling, compliance tracking, and follow-ups. - IT & Operations – Optimize workflows and automate internal meeting coordination. Whether you're a founder booking demos, a recruiter lining up interviews, or an enterprise leader standardizing scheduling across departments—Calendly adapts to your workflow and grows with your team.
Q. What are the benefits of using Calendly?
Q. What languages does Calendly support?
Calendly supports the following languages:
English, French, German, Portuguese, Spanish
Q. Does Calendly support mobile devices?
Calendly supports the following devices:
Android, iPad, iPhone
Q. Does Calendly offer an API?
Yes, Calendly has an API available for use.
Q. What level of support does Calendly offer?
Calendly offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum
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