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eWay-CRM

Customer relationship management solution

Table of Contents

Is this product right for your business?

Find out with a

eWay-CRM - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: February 2026

eWay-CRM overview

Based on 803 verified user reviews

What is eWay-CRM?

eWay-CRM is a CRM program with key features that include contact management, task management, contact database, and more.

Who uses eWay-CRM?

Reviews for eWay-CRM come from a wide variety of industries, including Information Technology and Services (11% of reviewers), Mechanical or Industrial Engineering (5%), and Machinery (4%). The most frequent use case for eWay-CRM cited by reviewers is CRM (63% of reviewers).

What do users say about eWay-CRM pricing?

Most reviewers indicate that eWay-CRM provides good value for money, with reasonable pricing and a useful free version. However, some users feel the subscription model is confusing and costs rise with extra storage or custom programming.

What are the most popular integrations for eWay-CRM?

The eWay-CRM integrations most frequently cited by reviewers are: Microsoft Outlook (an email management product rated 4.7 out of 5 for its integration with eWay-CRM) and Microsoft 365 (a document management product, 4.9).

Starting price

20per user /
per month

Alternatives

with better value for money

Pros & Cons

Navigation

Assistance

Customization

Stability

Responsiveness

Fieldwork

eWay-CRM’s user interface

Ease of use rating:

4.5

(803)

eWay-CRM pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(14)

3-4(333)

5(456)

What do users say about eWay-CRM?

Reviewers indicate eWay-CRM’s integration with Outlook is its standout feature, letting them manage emails, tasks, and projects directly within a familiar interface. They value its customization options, which allow tailoring fields, workflows, and layouts to fit diverse business needs, and they appreciate responsive customer support and helpful training resources. Some find the interface intuitive and easy to navigate once familiar.

They report that initial setup and advanced features can be overwhelming for new or non-technical users, and occasional bugs or Outlook compatibility issues disrupt workflow. Some mention that managing permissions and customizing layouts can be confusing, especially for administrators.

Select to learn more

Who uses eWay-CRM?

Based on 803 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services

Machinery

Mechanical or Industrial Engineering

Electrical/Electronic Manufacturing

Others

Use cases

CRM

Project Management

Contact Management

Sales Tracking

Email Marketing

eWay-CRM's key features

GetApp's analysis of 100 verified user reviews collected between July 2021 and December 2024 identifies eWay-CRM's most critical features and summarizes user sentiment about those features.

Contact management

4.5

Reviewers appreciate eWay-CRM's Contact Management capabilities for its customization options and centralized data storage. They find it valuable to have all contact information in one place, making it easy to access and update. Users report the ability to track interactions and apply tasks to contacts, which helps in managing customer relationships. However, they indicate challenges with synchronization with Outlook, leading to manual processes and duplicate records. They also note the lack of a capability to merge duplicate contacts as an area for improvement. Of the 43 eWay-CRM users who gave detailed accounts of their use of Contact Management, 98% rated this feature as important or highly important.

See related user reviews

“ability to customize contact management to our requirement, the only down side is there is no ability to merge duplicate contacts. i think this is where eway can improve in future”

s h.

I.T Infrastructure Manager

“can keep track of the contacts buy applying tasks, apart from that the features are limited, ”

Jainz J.

Business Development Specialist

Task management

4.3

Users report that eWay-CRM's Task Management capabilities help them organize and prioritize their tasks effectively. They appreciate the ability to create, assign, and track tasks, which improves productivity. Reviewers highlight the dynamic forms and integration with Outlook and Microsoft To Do as valuable aspects. They find it easy to use and navigate, and it provides a clear overview of outstanding tasks. However, some users miss capabilities like Kanban boards for better visualization. Of the 23 eWay-CRM users who gave detailed accounts of their use of Task Management, 96% rated this feature as important or highly important.

See related user reviews

“We are heavily using the task management features of this software and are totally happy with the performance and the possibility to design the form based on the task type. So we have dynamic forms, which is a feature that even some big brands don't ”

Carsten L.

CEO

“Task Management is crucial in "eWay-CRM" because it helps businesses to manage their tasks and priorities effectively. With this feature, users can create and assign tasks, set deadlines, and track progress, helping to improve productivity and efficiency.”

John L.

Student

Contact database

4.6

Reviewers indicate that eWay-CRM's Contact Database is fundamental for managing and organizing customer data. They find it helpful for storing and accessing customer information, tracking interactions, and analyzing behavior. Users appreciate the centralized information, which facilitates collaboration and improves customer satisfaction. They report good integration with Outlook and the ability to customize fields. However, some users mention occasional slowness in connecting to the database and suggest that more advanced capabilities could be added. Of the 49 eWay-CRM users who gave detailed accounts of their use of Contact Database, 92% rated this feature as important or highly important.

See related user reviews

“Centralized information which allows me to maintain contact, project data pertaining to client.”

Larry B.

Sole Member

“There really isn't anything missing in the contact database - it captures all the basic information anyone would need. ”

Michael V.

Sales Manager

All eWay-CRM features

Features rating:

4.3

(803)

Real-Time analytics

5.0

(1)

Project time tracking

4.0

(4)

Team Assignments

4.5

(2)

Customizable branding

5.0

(5)

Fundraising management

4.0

(1)

Percent-Complete tracking

(0)

CRM

4.6

(55)

Customer database

4.6

(30)

Email campaign management

4.5

(52)

For small businesses

4.7

(13)

Reporting/Project tracking

3.8

(9)

Project planning/scheduling

4.4

(102)

Search/Filter

4.4

(64)

Shared contacts

4.6

(13)

Visualization

4.6

(5)

Client management

4.5

(24)

Multiple projects

4.4

(96)

Calendar sync

4.3

(12)

Milestone tracking

3.6

(5)

Personalization

3.8

(4)

Customizable fields

4.2

(128)

Time tracking

4.2

(10)

Workflow management

4.3

(69)

Interaction tracking

4.5

(78)

Task scheduling

4.3

(59)

Engagement tracking

4.5

(34)

Reminders

4.2

(28)

Sales pipeline management

4.2

(209)

Email management

4.4

(106)

Project planning

4.2

(10)

Task progress tracking

4.2

(42)

Due date tracking

4.7

(3)

Progress tracking

4.6

(18)

Real-Time notifications

4.7

(3)

Activity tracking

4.7

(3)

Commenting/Notes

4.3

(12)

Data import/export

4.3

(103)

Document storage

4.3

(115)

Access controls/permissions

4.2

(9)

Document management

3.9

(12)

Collaboration tools

4.3

(50)

Lead management

4.4

(219)

Reporting/Analytics

4.0

(128)

Mobile optimization

4.3

(30)

Calendar management

4.0

(15)

Billing & invoicing

4.3

(14)

Calendar/Reminder system

4.4

(77)

Lead capture

4.4

(52)

Third-Party integrations

3.8

(43)

Activity dashboard

3.6

(24)

Mobile access

4.1

(37)

List management

4.4

(17)

Auto-Dialer

4.0

(2)

Reporting & statistics

4.4

(14)

Template management

4.7

(3)

Time & expense tracking

4.0

(4)

Real-Time updates

3.5

(2)

Dashboard

4.5

(2)

Customizable templates

4.3

(6)

Assignment management

3.3

(3)

Opportunity management

4.0

(2)

Sales reports

5.0

(1)

Status tracking

4.3

(3)

Communication management

5.0

(1)

Alerts/Notifications

3.6

(25)

Lead qualification

4.4

(45)

Customizable reports

4.0

(27)

Campaign management

5.0

(3)

Quotes/Estimates

3.9

(34)

Email marketing

4.4

(15)

Segmentation

4.3

(16)

CAN-SPAM compliance

4.5

(6)

API

3.8

(24)

Pipeline management

4.1

(13)

Social media integration

5.0

(1)

Trust accounting

4.3

(7)

Marketing automation

4.4

(26)

Referral tracking

4.5

(13)

Financial management

3.0

(2)

Expense tracking

3.8

(5)

Territory management

4.5

(13)

Resource management

3.8

(4)

Mobile app

3.5

(2)

Internal chat integration

3.5

(11)

Sales forecasting

(0)

Summary Reports

(0)

Nonprofit advocacy

(0)

WYSIWYG editor

(0)

To-Do list

(0)

Multi-Channel marketing

(0)

Subcontractor management

(0)

Multi-Channel communication

(0)

Sales trend analysis

5.0

(2)

Scheduling

3.0

(1)

Relationship Tracking

(0)

Multi-Campaign

(0)

Registration management

(0)

SSL security

(0)

Project tracking

(0)

Project workflow

(0)

Task Planning

(0)

Project templates

(0)

Sales approval

(0)

Traditional methodologies

(0)

Projections

(0)

Project management

(0)

Role-Based permissions

(0)

Portfolio management

(0)

Planning Tools

(0)

Tagging

(0)

Pipeline reports

(0)

Volunteer management

(0)

Warranty tracking

(0)

Performance management

(0)

Website integration

(0)

Accounting

(0)

Campaign planning

(0)

Campaign Segmentation

(0)

Change order management

(0)

Charting

(0)

Click tracking

4.0

(2)

Client tracking

(0)

Client/Property matching

(0)

Committee management

(0)

Conflict management

(0)

Contract/License management

(0)

Cost-to-Completion tracking

(0)

Customer advocacy

(0)

Customer segmentation

(0)

Customer surveys

(0)

Customizable forms

(0)

Data management

(0)

Data synchronization

(0)

Accounting integration

(0)

Ad hoc reporting

(0)

Advocate management

(0)

Agile methodologies

(0)

Appointment management

(0)

Appointment scheduling

(0)

Autoresponders

(0)

Batch processing

5.0

(2)

Bid management

(0)

Billable items tracking

(0)

Billing rate management

(0)

Budget management

4.0

(1)

Buyer management

(0)

Call list management

(0)

Call monitoring

(0)

Call recording

3.0

(2)

Campaign analytics

5.0

(1)

Deadline management

5.0

(1)

For contact centers

(0)

For insurance industry

(0)

For nonprofits

(0)

For real estate

(0)

For startups

4.0

(1)

Forecasting

3.3

(3)

Forms management

(0)

Grant management

(0)

Image library

(0)

Issue management

5.0

(1)

Issue tracking

2.5

(2)

Job costing

(0)

Lead distribution

(0)

Lead nurturing

(0)

Meeting management

(0)

Membership management

(0)

MES

(0)

Deal management

3.0

(2)

Document generation

4.0

(1)

Document templates

(0)

Donation tracking

(0)

Drag & drop

(0)

Drip campaigns

(0)

Dynamic content

(0)

Email alerts

(0)

Email Distribution

(0)

Email templates

5.0

(1)

Email tracking

(0)

Estimating

(0)

Event management

(0)

File management

5.0

(1)

File sharing

3.0

(2)

Filtering

(0)

For aec industry

(0)

eWay-CRM awards

Construction CRM

78/100

eWay-CRM alternatives

eWay-CRM

4.5

(803)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.4

Customer Support

4.6

NetSuite

4.2

(1.7K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.9

Features

4.2

Value for Money

3.8

Customer Support

3.8

BoldTrail

4.4

(559)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

4.3

Value for Money

4.3

Customer Support

4.2

LeadSquared

4.3

(166)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

4.2

Customer Support

4.3

eWay-CRM pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Lite

/user

Per month

Features included:

Synchronization with Outlook calendar (3 calendars)
User views (3 per module)
Workflows - Basic (3 per module)
Custom fields (30 in total)
Custom forms (3 per module)
Important fields (3 per module)
Mandatory fields (3 per module)
10 GB for documents and emails

Standard

/user

Per month

Features included:

Synchronization with Outlook calendar (5 calendars)
Shared views (5 per module)
User views (5 per module)
Workflows - Basic or Advanced (5 per module)
Custom fields (50 in total)
Custom forms (5 per module)
Important fields (5 per module)
Mandatory fields (5 per module)
25 GB for documents and emails (extendable)

Plus

/user

Per month

Features included:

Synchronization with Outlook calendar (unlimited)
Shared views (unlimited)
User views (unlimited)
Workflows - Basic or Advanced (unlimited)
Custom fields (unlimited)
Custom forms (unlimited)
Important fields (unlimited)
Mandatory fields (unlimited)
Unique fields (unlimited)
Currencies (unlimited)
50 GB for documents and emails (extendable)

User opinions about eWay-CRM price and value

Value for money rating:

4.4

Of 39 reviews that provide robust commentary on eWay-CRM's price and value, 77% mention it in a positive light.

Most reviewers indicate that eWay-CRM offers good value for money, highlighting its reasonable pricing and the inclusion of a free version that meets many users' needs. They appreciate the cost-effectiveness, especially for small businesses, and the absence of extra fees for essential features like technical support and updates. Users value the flexibility to start with a free trial and then upgrade as needed. However, some users feel that the subscription model can be confusing and the costs can become high, particularly when additional storage or custom programming is required. Some also find the monthly fees for licenses to be expensive.

, and

To see what individual users think of eWay-CRM's cost and value, check out the review excerpts below.

“Ditto the ability to attach all kinds of interactions and documents to specific clients is excellent. And the price--is very reasonable for all the value, AND THE SUPERB TECH SUPPORT PROVIDED so cheerfully and rapidly!”

Jim B.

Owner

“It was also priced attractively, and the number of users and cost side is easy to manage by the administrator (no complex contracts to manage).”

Michael V.

Sales Manager

“I am not being able to access more features at a reasonable price.”

Harvey R.

Sales and Service

eWay-CRM integrations (17)

Integrations rated by users

We looked at 803 user reviews to identify which products are mentioned as eWay-CRM integrations and how users feel about them.

Microsoft Power BI

Integration rating: 4.3 (9)

“It is what I use to present all the progress made on CRM to my team, and allows me to track changes across time. The default power BI is not useful to me because i can't customise it ”

“Possibility of user-created reports with information that a given user needs for evaluation.”

Millie G.

Commercial Analyst

1/2

Microsoft Outlook

Integration rating: 4.6 (38)

“It contains my complete database of insurance clients for the last 20+ years.”

Mark G.

Owner

Microsoft 365

Integration rating: 4.5 (13)

“Sometimes it is most easy to modify the documents in opportunities etc right in the eway”

František B.

Sales and technical manager

Microsoft Teams

Integration rating: 5.0 (4)

Tableau

Integration rating: 5.0 (3)

TeamViewer

Integration rating: 4.5 (2)

Make

Integration rating: 4.0 (1)

WordPress

Integration rating: 3.0 (1)

QuickBooks Online

Integration rating: 5.0 (1)

eWay-CRM customer support

What do users say about eWay-CRM customer support?

Customer support rating:

4.4

We analyzed 100 verified user reviews to identify positive and negative aspects of eWay-CRM customer support.

Widely noted by reviewers, eWay-CRM customer support is responsive, quick to resolve issues, and easy to reach via phone or live chat.

A large number of users highlight the professionalism and friendliness of support staff, who go above and beyond to assist.

Frequently reported by users, technical support provides clear guidance, effective training, and ongoing help post-implementation.

Broad user base appreciates the individualized approach, with support tailored to specific needs and proactive in addressing concerns.

Support options

Knowledge base

Chat

Faqs/forum

Email/help desk

Phone support

Training options

Live online

Videos

Documentation

In person

Webinars

To see what individual users say about eWay-CRM's customer support, check out the review snippets below.

“A few points that sold us: embedded in Outlook so training is minimal, value, customization without the need to have a computer engineering degree, and OUTSTANDING customer service!”

Johnny H.

Director of Sales

“From when I first started testing the product using the free version, the customer support & engagement has been exemplary & my contact, [SENSITIVE CONTENT HIDDEN], has been really supportive & helpful.”

Colin F.

Director

“They offer fantastic customer service and address any questions you may have quickly and efficiently through live chat.”

Henry P.

Sales & Client Relationship Manager

eWay-CRM FAQs

Q. What type of pricing plans does eWay-CRM offer?

eWay-CRM has the following pricing plans:
Starting from: $20.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. What is eWay-CRM used for?

eWay-CRM is a CRM plugin for Microsoft Outlook that helps companies manage customers, contacts, sales, projects and marketing. It contains apps for iOS and Android so that people can work on the go. There is also a web interface for those who prefer working from home or on Mac. eWay-CRM allows users to import existing data on customers and business opportunities using a built-in template which can be filled with data and uploaded by dragging-and-dropping. Details of all customers, partners, suppliers, and competitors are stored in a single database, and can be organized into custom categories, sorted and filtered based on importance, potential, relationship type, size, location, or any custom fields. Full communication histories are stored, including emails, phone calls, meetings, invoices, and documents, and are carried across when projects are created from leads. Automated reminders are synchronized with MS Outlook tasks and generated for overdue payments, customer birthdays, if a customer stops ordering, and more. Through the marketing module in eWay-CRM, users can send out targeted email campaigns to potential customers, with email templates, wildcards for message personalization, and automatic feedback tracking. The deals module enables management of individual business cases using customizable workflows and automatic task generation. Deal sources can be tracked, and users can create quotes, plan meetings, and view a range of sales statistics. A variety of standard reports are built into eWay-CRM, and users can export reports as Microsoft Word, Excel, and PDF files.

Q. What are the benefits of using eWay-CRM?

Users can manage marketing campaigns, with tools for importing data, creating email campaigns, targeting recipients, and tracking the number of emails sent, delivered and opened, clicks and unsubscribes.

Deals can be converted into projects, with full communication histories including emails, meetings, and phone calls copied into the project along with related documents.

The deals module enables users to manage opportunities, track communications, and plan follow-ups, with customizable workflows and automatic task generation.

Details of all customers, partners, suppliers, and competitors are stored in a single database, with full business communication histories, and can be sorted or filtered based on relationship type, potential, importance, size, geography, or user-defined custom fields.

Predefined reports, including company sales statistics and employee time sheets, provide users with insights into various areas of their business, and can be exported as Microsoft Word, Excel, or PDF files.

Q. Who are the typical users of eWay-CRM?

eWay-CRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does eWay-CRM support?

eWay-CRM supports the following languages:
Czech, English, Slovak

Q. Does eWay-CRM support mobile devices?

eWay-CRM supports the following devices:
Android, iPad, iPhone

Q. Does eWay-CRM offer an API?

Yes, eWay-CRM has an API available for use.

Q. What other apps does eWay-CRM integrate with?

eWay-CRM integrates with the following applications:
Make, Microsoft Outlook, TeamViewer, Zapier, Microsoft Teams, WordPress, 3CX, Leady, Microsoft 365, Poll Everywhere, Tableau, QuickBooks Online, Microsoft Power BI, Microsoft Power Automate

Q. What level of support does eWay-CRM offer?

eWay-CRM offers the following support options:
Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support