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Gupshup
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Gupshup - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: January 2026
Gupshup overview
What is Gupshup?
Gupshup enables better customer engagement through conversational messaging. Across verticals, thousands of large and small businesses in emerging markets use Gupshup to build conversational experiences across marketing, sales, and support.
The carrier-grade conversational messaging platform provides a single messaging API for 30+ channels and a rich AI-powered conversational experience-building tool kit for any use case
It brings you a network of market partnerships across messaging channels, device manufacturers, ISVs, regional partners, and telcos.
With Gupshup, businesses have made conversations an integral part of their customer engagement success.
Key benefits of using Gupshup
• Single API for all channels
• Improved customer engagement and retention
• Multi-Lingual support and rich media
• Higher reliability and scalability
• Improved operational efficiencies
• Targeted lead generation with a higher ROI
• Policy compliance and security built-in at every layer
• Chatbot platform supporting over 39k+ bots
Starting price
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Pros & Cons
Ease of Use
Customer Support
Pricing
Gupshup’s user interface
Gupshup pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.3
Ease of use
4.4
Customer support
4.1
Reviews sentiment
What do users say about Gupshup?
I liked that Gupshup is very reliable, easy to use, and smooth integration, detailed reporting features, and the consistent performance of Gupshup's services.
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Who uses Gupshup?
Based on 35 verified user reviews.
Company size
Enterprises
Midsize Businesses
Small Businesses
Top industries
Use cases
Gupshup's key features
Most critical features, based on insights from Gupshup users:
All Gupshup features
Features rating:
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Gupshup pricing
Value for money rating:
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No pricing info
User opinions about Gupshup price and value
Value for money rating:
To see what individual users think of Gupshup's price and value, check out the review snippets below.
Chandan J.
Senior Business Analyst
Kiran M.
Senior Product Manager
Gupshup integrations (30)
Integrations rated by users
We looked at 35 user reviews to identify which products are mentioned as Gupshup integrations and how users feel about them.
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Gupshup support options
Typical customers
Platforms supported
Support options
Training options
Gupshup FAQs
Gupshup has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
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Q. What languages does Gupshup support?
Gupshup supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does Gupshup offer an API?
Yes, Gupshup has an API available for use.
Q. What level of support does Gupshup offer?
Gupshup offers the following support options:
Email/Help Desk, 24/7 (Live rep), Chat, Knowledge Base, FAQs/Forum, Phone Support