Messenger Communication Platform Customer Communication Platform to increase your CSAT ( 4.6/ 5 5 reviews) 8,297 Alternatives to Messenger Communication Platform
Explore a recommended list of Messenger Communication Platform alternatives for your business in 2020. Compare alternatives to Messenger Communication Platform side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Email management software and shared inbox for teams
What users mention about Front See all reviews There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. I absolutely love Truly. Ve been using this software for about a few months now and it's great. Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Was good reliable for ticket management. If all you need is basic functionality, great option. This software has been so useful to me that I criticize or bad experiences I do not have. It is also very easy to use even for non-administrators like me, and makes provision of support super seamless.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews The ease of resolving issues/tickets, with great user interface. Navigating in agent portal is relatively easy and intuitive. I have been using LiveAgent since 2011. One of the best, easy to use, excellent customer care, various integration options. Sometimes bugs occur which results as a barrier in workings. Problems about its loading and lagging should also be kept in mind.
Ticketing software for effortless customer support
Free AI chatbot for lead capture, screening & conversion
What users mention about Smith.ai Live Website Chat See all reviews Using website chat is like having someone on staff 24/7. We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response. I like that we receive a transcript of each conversation- this makes requests easy to funnel to the appropriate person within the bar. My experience has been extremely positive. I was an early beta tester and Smith is very responsive to all customer feedback.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews Poor technical support, lack of access to all services for a long time, there is no guarantee of system recovery if data is lost. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen. I lost my account as I was not using it during my traveling, and I lost all my data associated with.
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
Customer experience platform with decision tree analytics
AI-powered customer engagement platform
Self-service support & customer education platform
What users mention about elevio See all reviews For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up. Great product, great team, great value to our business. Elev.io is an amazing knowledge base for in-app help.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns. We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing. I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews This service helps provide quality care for a program that has tremendously changed our organization for the better. I like that it is all cloud based and it has great add on software. I also think that it has great app functionality. Easy to use, very complete and dynamic. Great tool, platform to take advantage of sales opportunities and business administration.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. The best part of the software that I liked personally is, the way it helps us in creating the landing pages effortlessly and efficiently. Customer service was amazing and the platform was suprisingly so easy to use.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk. Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable. I can sincerely recommend Freshdesk. It's a superb, easy to use & feature rich service for our software support needs.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews Not all sites if you accidentally close the window will automatically keep your chat open so you have to start all over which is a pain. Easy to use, greetings are a massive benefit to improve customer interaction, reporting is easy to view/follow. Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect.
Messenger-based sales tool for SMBs and entrepreneurs
What users mention about amoCRM See all reviews Super affordable... almost too good to be true. As a business developer I now recommend AMOCRM to all my clients. I recommend to try amoCRM to everyone, who is interested in profit and business development. This will help you manage accounts very effectively. There is nothing I can tell, all problems or errors are immediately corrected, so our business is not affected by them.
Live Chat Software and Virtual agent for SMBs
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Better workflow in less time, with quicker results. Simply an amazing product, and am excited to see what features are coming down the pipeline. The application has a clean look, which makes it easy to navigate and use. User adoption is important and everyone using it seems to like it. It's clear the guys get on great and are very enjoyable to work with.
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews Customer care service is great. I strongly recommend to try and see for yourself benefits on app. There is another problem, with alerts and alarm voices. They does not work on my cellphone at all. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.
Call center CRM-integrated software
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews Yonyx for me was very easy to learn and and being able to have something like this is amazing and to me makes my job so much easier. I LOVE Yonyx and highly recommend it to anyone looking for a fast and easy system to increase their productivity. It's very reliable and easy to navigate. It really helps in a time of need.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews The features, very good, the agent was very helpful. I would like the survey to be shorter. Wow easy to use and great support. Our costumers are very happy about the service. The analytics are great. I love that it serves as a comparison/confirmation tool for Google Analytics as well.
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews On top of this, the customer support is awesome. They are quick to respond and super helpful. Reporting is very robust , much more than our previous CRM. Hubspot academy is outstanding. It's easy to use and intuitive, much like the other Hubspot software modules. It's clean, simple, and the new beta templates are great.
Customer service and order tracking solution for businesses
Returns management and product service tracking solution
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews Their support is amazing and friendly - regardless of you being a paying customer or free user. Very inexpensive compared to Intercom, the product quality is great, it's simple and clean. We have increased the speed of our customer support team, happy customers and happy support agents.
Web based customer support
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. We highly recommend Vision Help Desk Software.
Free online appointment booking software
What users mention about Bookafy See all reviews Thank you for the great software. I really love what you are doing and I love Bookafy for my business. It is simple, and the customer services is so great whenever you have questions. Thank you for making such an easy system to use. It is simple, and the customer services is so great whenever you have questions. Thank you Bookafy for making such an easy system to use.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews The only bad point that I can mention about Service Desk is its price. A lot of clients I worked with complained about it. I love the design, its very good for me and I also love that is has a useful metrics that are easy to configure and very easy to use. So easy customized and really helpful for improvement working process. Very recommended to using this.
Collaborative remote access solution
B2B Customer Support Software
What users mention about TeamSupport See all reviews What we have been most impressed with is the willingness of the company to help with implementation and customization. It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service. I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.
Remote Support, Remote Meeting & Remote Access Software
What users mention about ConnectWise Control See all reviews Great price, lots of features, good developments over time, simple and easy to use interface, lightweight desktop client, good OS support. The default color theme is red, which is annoying to me. That's the worst thing I can say about the software. I like the interface and they keep improving it as we go. I like that I am able to convert a remote session for help into a permanent connection.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews They are, by far, the worst company I've ever had the horrible experience of dealing with. I love the ease of supervisor functions such as coaching and monitoring, it's super easy to switch between calls, and makes multitasking amazing. The overall experience with NICE has been a positive one. There are multiple items that we love, and then some that could use some work.
the Work Management platform
What users mention about Pipefy See all reviews I couldn't imagine there would exist such an amazing tool. It fits almost perfectly to any process. The easy way to create your own processes, friendly interface and connections. Support is a great differential too. I love that it is so easy to use and to personalize, creating a unique and useful tool.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. The ability to retrace steps, or downloaded almost anything to. CSV format, to name a few, is an amazing feature. Pros: Almost too many to mention. The ticketing system is awesome, it can be customised extensively.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews The feature set of Agile is right up there with the best of the best, but at a much better price point. I searched extensively for a good CRM solution and Agile CRM seems to be best suited for our company. Very user friendly and easy to use. The dashboards are very good and can be personalised according to the sales funnel of the company.
Live chat software for SMBs and Enterprises
What users mention about Zendesk Chat See all reviews I don't know if there are any better chat apps out there, but if not this is a pretty good solution. Their auto-idle kicked in if their window was idle, even if the user was still using the computer, which makes it frustrating and pointless. Users can track their progress by pulling weekly metrics which is really helpful to track you progress.
Knowledge Management Platform for Customer Service
What users mention about Knowledge Center See all reviews I had no negative experience during search, personal contact, solution-presentation as well as optimisation, sales & set-up. Customizable roles and groups allow for clearly defined access rights for the users and the ability to manage those rights easily. We use Salesforce as a CRM and are starting to do customer service on social networks too, but it’s been a mess.
Enterprise-Grade SMS Text Messaging Platform with SMS API
Payment processing and communication engagement solution
Custom-built business management software.
What users mention about Logicbox See all reviews Have a very good concept of your business processes and procedures. Also, be honest with needs vs. "It would be nice. If your an up and coming company looking for something more than a standard white label product than you would be crazy not to call the guys over at Logicbox to find out what they can offer you. The vast amount of features is very impressive.
Cloud call center for customer support & sales
Multi Channel Live Chat Software for Website Engagement
We help you get virtual business done™
What users mention about Liveoak Technologies See all reviews Allows me to do my job more easily. Clients like the experience and are impressed with the technology. Overall its been very good and has made the paperwork seamless. Overall good experience. Few areas for improvement.
AI-powered market research platform
Net Promoter Score (NPS) survey platform
Customer loyalty, engagement & marketing platform
What users mention about Kangaroo See all reviews This system is very user-friendly, most people join after receiving a very short explanation and are super happy. I (and our customers) love the ability to earn points, redeem rewards, and save extra money on their purchases. Love the application it does everything I want and more for the right price. I highly recommended them.
Unified Customer Experience platform
What users mention about Zoho CRM Plus See all reviews Have had some problems syncing data and customer support has been pretty bad. Awesome software that is available free of charge. This software allows businesses to organise their lead data very easily. Like the site overall, just wish support was faster to access and resolve some issues.
Cloud-based customer engagement solution
Customer experience and survey solution for SMBs
Cloud-based community platform for branded communities
What users mention about Tribe See all reviews Easy to use, modern design, fair pricing, and lots of useful integrations. The navigation will make confuse at the beginning. Great solution to my community network that I didn't know existed.
Product experience analysis platform
Comprehensive Product and Customer Success Platform
On-site & push notification marketing solution
Customer success, engagement, and satisfaction tracking
Customer interaction suite
Web push notifications for mobile & desktop
Conversational survey tool
What users mention about SurveySparrow See all reviews My clients and their clients love this software. The best resolution to typeform issues. I used other surveys like surveymonkey and swagbucks surveys but this one was better. It wasn't too complicated and more like a chat. It is a really good tool. They have the potential to be one of the best survey tool.
Secure document collaboration & project management
What users mention about Huddle See all reviews I am SWOTing Huddle as we are trialing the software for enterprise use. Some major flaws that are hard to ignore with a couple I consider "critical points of failure. Its also got good tracking capabilities. I also liked how simple it is to share files/folders between different teams. I work with large documents and I’m struggling to navigate back to my original spot in the document (after clicking on an in-text link). I must be missing something.
Create a community app. No coding required.
Suite of tools for brand management
Most advanced analytics & engagement platform
What users mention about Mixpanel See all reviews Fantastic customer service - very responsive to any need. We had a couple of issues which have been solved pretty smoothly thanks to them. Reports can be hard to create and really depend on proper input, I regularly have to sort through dirty data (wrong email, etc.) to massage it can get a more accurate report. Segment integration is working like a charm. The best app for setting up analytics for SaaS apps.
Customer journeys made personal
Optimize Customer Experiences at Scale
Email Marketing Software that is Affordable & Intuitive
What users mention about SendX See all reviews It is hell of expensive. When compared with other email marketing software, you'd realize that SendX is way too expensive. We're using this for small opt-in campaigns. Looking really good so far, and the customer support is excellent. So far we have been pretty happy with the service and the speed with which the product is evolving.
The CRM designed for G Suite.
What users mention about Copper See all reviews Looks like it would be a great help to my business if I could get it to addon like other Google products...like Folio. M very very glad Google pushed ProsperWorks when signing up for Google Business Apps. The seamless integration with Gmail is amazing. Horrible horrible horrible data migration once you decide to switch products. They basically hold your data hostage.
Unified social media marketing and management platform
What users mention about Falcon.io See all reviews I think that it is a good tool but sometimes it feels overly complicated. I think it is great for working with large teams though. We can work very comfortably and there is no stronger tool to do it than this. It is one of the pricer choices, but you're paying for the overall experience, which is superb.
Hassle free live chat re-imagined for business growth
What users mention about Zoho SalesIQ See all reviews I like to know the time a user spends in a section of my website. It's interesting because you can see that person's interest and offer help. The personalization of the chat is easy and good looking...Everything is perfect. We are a small company, so any missed interactions with customers is painful.
Social Media Management Software for Business
What users mention about Sprout Social See all reviews Very good analytics reports/ spreadsheets and nice publishing calendar. Excellent support service. I love the reports and ability to have all social data in one place. The phone app is great, too. It is very costly and can be difficult to justify the cost against the features that are available.
Survey software and questionnaire tool
What users mention about MySurveyLab See all reviews Also, it's very user-friendly. I most definitely recommend mysurveylab.com and encourage everyone to try it out. I had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons. The support team is helpful and responds fast. They can provide their own panel of respondents which was extremely helpful.
Customer Success Platform
What users mention about Gainsight See all reviews I love that i can see a customer score card and predict churn. I would recommend them to anyone. This is great software if you know what types of actions you want to take against the data and know how you should measure customer health. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM.
Experience management platform
What users mention about Qualtrics See all reviews I benefit from the ease of survey design, and my research benefits from the complexity of surveys that you can design. I agree this software ideal this is to help build and I feel like it absolutely does that also it's very useful. I love how it pays you just for your opinion. These are great people to deal with and their.
Communications platform for public affairs and advocacy
What users mention about Phone2Action See all reviews We're able to engage with our constituents in new, creative ways and have seen a significant spike in engagement as a result of this tool. Clear platform and very responsive help chat works to mobilize teams to achieve results. The ability to upload multiple templates for legislator outreach.
Powering the Business of Learning
What users mention about Thought Industries See all reviews We are very pleased with our transition to the T.I. platform and the opportunity for growth. The home/manager portal buttons atop the page are confusing and change based on where you are on the site, this is confusing to most of my internal users. One feature we are thrilled about is the webinar integration -- it's perfect for us.
Online surveys, polls, & quizzes with enterprise solutions
What users mention about SoGoSurvey See all reviews I like how it takes a short time to learn. The format is easy to use, and the ability to add logos and a custom thank you page is nice too. This can be very useful if you want to create data on your product or even just having some fun knowing what people can choose between. Sogo Survey's support team is perfect. I have recommended Sogo to a few colleagues and they are very happy with this tool.
CRM software that helps you sell smarter, better, faster.
What users mention about Zoho CRM See all reviews Zoho CRM has very nice and clean design that allows to navigate the software very easily. The quality of product is good for an affordable price. I really loved the software and recommended it to many of my customers and they are happy with it for months now. I love the ease of use, affordable, and its interface is great. It is an excellent, if not better alternative for Gmail Business Suite.
CRM built by salespeople, for salespeople
What users mention about Pipedrive See all reviews The reports is fantastic, like it very much. The application is very easy to use and the simplicity of the software is fantastic. Amazing infrastrucutre and UI with sales pipeline. The graphs are just very beautiful. Notes, planned activities are easy and logical, helps with account planning and sales rep evaluations. Customer Service is outstanding.
Powerful help desk & service management software
Knowledge management platform
What users mention about SABIO See all reviews Knowledge Management with variety of innovative functions and excellent cost-performance ratio. Great product - easy to implement - great impact on customer service. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime.
Build your bot now, no coding required.
What users mention about InvGate Service Desk See all reviews The best thing is that it is easy to install and very friendly for the final users. The after-sales service is also very good. It is a bit difficult to find some problems that we solved in the past and there was some problems with the assignment of tickets. InvGate represents the harmony between a great software product and excellent graphic interface for the end user.
ITIL aligned service desk software
What users mention about NetHelpDesk See all reviews The pre-sales assistance was excellent and not pushy at all. The post sales support has also been wonderful. Great service desk, great price and a super team. What more could you want. The only downside I find is that because there are so many features and possibilities within this software it can sometimes be hard to find the right way to work for me.
Text messaging for customer service & team collaboration
What users mention about Zingle See all reviews When clicking on unread messages they will sometimes disappear. When messages disappear it makes it frustrating and very hard to find. Zingle has benefit our company tremendously! overall we are pleased with how easy and clear it is to work with this software. Its easy to share important information and I use it as reminders. The tags are great as well, i like that they are color coded.
Phone system for support and sales teams
What users mention about Aircall See all reviews The app is basic and good for what you want it to do. It is very easy to use and effective. Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse. It took me and our team some time to get used to the user-interface, trying to figure out where everything is really was a pain. Also, this is made even worse when using Aircall on a mobile device.
QuickBooks inventory management software for SMBs
What users mention about Acctivate See all reviews This is an excellent product that is from an equally excellent vendor whose attention to customer service and details are superb. It has been good so far. Tech support has room for improvement, but overall it has been a good program. I have been using ACCTIVATE now for almost 2 years and find it to be a solid application, feature rich and backed up by great support.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews Support people are pretty helpful and reply at earliest if you have any questions and the features are working as promised, hence so far so good. We've only had Samanage for a few short months, but we love the ease of use already. I especially love how it ties in to our Zendesk app. We were also impressed with the flexibility of the licensing and the willingness to help package exactly what we needed for our solution.
Remote Support Software That Always Works
What users mention about FixMe.IT See all reviews The loss of connectivity during sessions, once a loss occurs, seems to recur often. These losses effect me sometimes often. It is the best benefit for the customer they do not have to bring their PC into the shop and it helps us make money any time of the day. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
Cloud-based CRM & Sales Automation
What users mention about Salesforce Sales Cloud See all reviews Overall I think Salesforce is a great investment and helps our business to be efficient and successful. Has some great features that could be really useful. Great integration with other platforms and services. Good good good I thought it was excellent this cloud, above all, the easy access, you simply register and ready very safe and reliable.
Unified management tool for customer service conversations
Multi-channel customer relations management platform
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Social Customer Service Software
Live chat and customer messaging for businesses of all sizes
What users mention about Userlike See all reviews I like the clean usability and interface. I also enjoy the ability to host the chat natively on our website. Loads of functionality and good interface. Looks good and great tools to configure. Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
Gladly is a Cloud-based customer service platform
Automatic callbacks for website visitors within 25 seconds
Business messaging solution - SMS, FB Messenger, Kik, & Chat
What users mention about Quiq Messaging See all reviews This is a great company with wonderful customer service and people that really care about their clients. It's probably the only thing we lost when moving over from Mightytext. Adding an emerging channel is very important to us. So far we have received really good feedback from both customers and our agents.
Audio-Visual Guidance to your Website
Secure texting solution for business websites