Messenger Communication Platform Alternatives, Competitors & Similar Software

Features

Total

6

29

39

features in common

6

features in common

Lob's unique features

Campaign Management
Package Tracking
Shipping Management
Metadata Management

Messenger Communication Platform's unique features

Performance Metrics
Real Time Analytics
Widgets
Live Chat

Categories in common

Customer Engagement

Features

Total

28

65

39

features in common

28

features in common

Trengo's unique features

Video Chat
Mobile Access
Video Conferencing
Customizable Fields

Messenger Communication Platform's unique features

Feedback Management
Performance Metrics
Video Support
Drag & Drop

Pricing

Starting from

€15/month

Value for money

4.7

0.4

4.3

What users say about Trengo's value for money

Read all reviews

I like the company and it's staff, very smart people with a sense of humor, great to work with.

Md

Martijn d.

Everthing in one place with an interface that works like a charm and looks good too.

TS

Tim S.

Categories in common

Features

Total

14

61

39

features in common

14

features in common

EngageCX's unique features

Version Control
Reminders
Customer Segmentation
Compliance Management

Messenger Communication Platform's unique features

Performance Metrics
Live Chat
Widgets
Alerts / Escalation

Categories in common

Features

Total

11

41

39

features in common

11

features in common

SmartKarrot's unique features

Multi-Channel Data Collection
Customizable Templates
Revenue Management
Dashboard

Messenger Communication Platform's unique features

Third Party Integrations
Interactive Content
Widgets
Contact Database

Categories in common

Customer Engagement

Features

Total

21

129

39

features in common

21

features in common

WebEngage's unique features

Contextual Targeting
List Management
Randomization
Real Time Data

Messenger Communication Platform's unique features

Inbox Management
Knowledge Base Management
On-Demand Communications
Interactive Content

Pricing

Value for money

4.4

0.1

4.3

What users say about WebEngage's value for money

Read all reviews

It will then help you in creating automated workflows to build efficiencies. This is a great tool for marketers and will go a long way in boosting your organization's digital capabilities.

MK

Mayank K.

WebEngage is a seamless easy-to-integrate, easy-to-grasp peace of mind that yields great engagement with effortless execution, highly recommend to all business sizes.

MT

Mohamed T.

Categories in common

Customer Engagement

Features

Total

29

98

39

features in common

29

features in common

Froged's unique features

Complaint Monitoring
Customizable Templates
Campaign Management
Website Visitor Tracking

Messenger Communication Platform's unique features

Personalization
Support Ticket Tracking
Customer Service Analytics
Contact Database

Pricing

Starting from

€0/month

Value for money

4.9

0.6

4.3

What users say about Froged's value for money

Read all reviews

The experience so far is great. They are constantly improving the tools and have great support.

JD

Josías D.

I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.

Timothy M.

Categories in common

Features

Total

29

148

39

features in common

29

features in common

OneHash's unique features

Accounting
Campaign Management
Document Management
Data Visualization

Messenger Communication Platform's unique features

Interactive Content
Video Support
Virtual Assistant
Support Ticket Management

Categories in common

Customer Engagement

Features

Total

8

21

39

features in common

8

features in common

CSAT.AI's unique features

Dashboard
Negative Feedback Management
Engagement Tracking
Text Analysis

Messenger Communication Platform's unique features

Video Support
Feedback Management
Reporting & Statistics
Customer Database

Categories in common

Features

Total

14

62

39

features in common

14

features in common

Infobip's unique features

Connectivity Management
Chatbot
Dashboard
Contextual Targeting

Messenger Communication Platform's unique features

Virtual Assistant
Surveys & Feedback
Knowledge Base Management
Reporting & Statistics

Categories in common

Features

Total

10

18

39

features in common

10

features in common

Gupshup's unique features

Automatic Call Distribution
SMS Marketing
Real Time Monitoring
SMS Messaging

Messenger Communication Platform's unique features

Performance Metrics
Customer History
Widgets
Support Ticket Management

Pricing

Value for money

4.6

0.3

4.3

What users say about Gupshup's value for money

Read all reviews

Great product for mobile marketing with awesome support and operational team.

CJ

Chandan J.

Ease of Use, multilevel platform, reporting & streamlined process of campaign executions. Overall a platform that gives you the freedom to explore and deliver your campaigns seamlessly.

PS

Prashant S.

Categories in common

Features

Total

25

68

39

features in common

25

features in common

Userlike's unique features

File Sharing
Survey/Poll Management
Pre-Configured Bot
Search/Filter

Messenger Communication Platform's unique features

Appointment Management
Data Import/Export
Churn Management
Self Service Portal

Pricing

Starting from

$0/month

Value for money

4.4

0.1

4.3

What users say about Userlike's value for money

Read all reviews

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.

JT

Jose T.

Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.

Christoph H.

Categories in common

Features

Total

28

109

39

features in common

28

features in common

Quiq Messaging's unique features

Scheduled Messaging
Mobile Access
Automated Responses
Screen Sharing

Messenger Communication Platform's unique features

Customer History
Video Support
Support Ticket Tracking
Contact Database

Pricing

Starting from

$6,000/month

Value for money

4.5

0.2

4.3

What users say about Quiq Messaging's value for money

Read all reviews

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

Categories in common

Features

Total

34

98

39

features in common

34

features in common

Kustomer's unique features

Customizable Templates
Document Storage
Email Templates
Collaboration Tools

Messenger Communication Platform's unique features

On-Demand Communications
Personalization
Interactive Content
Video Support

Pricing

Starting from

$89/month

Value for money

4.3

What users say about Kustomer's value for money

Read all reviews

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.

AR

Anonymous Reviewer

The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

NC

Nicole C.

Categories in common

Features

Total

6

24

39

features in common

6

features in common

Canny's unique features

Idea Ranking
Commenting/Notes
Product Roadmapping
Multi-Channel Data Collection

Messenger Communication Platform's unique features

Performance Metrics
Real Time Analytics
Reporting & Statistics
Surveys & Feedback

Pricing

Starting from

$50/month

Value for money

4.8

0.5

4.3

What users say about Canny's value for money

Read all reviews

It also integrates with Intercom which is great. The support team is brilliant really responsive and they know their stuff so implementation was easy.

LM

Lisa M.

It's ease of use, simple yet effective way to collect feedback. Excellent customer service, fast and efficient just like we want it.

AB

Alex B.

Categories in common

Customer Engagement

Features

Total

23

68

39

features in common

23

features in common

LiveChat's unique features

FAQ
Access Controls/Permissions
Event Triggered Actions
Queue Management

Messenger Communication Platform's unique features

On-Demand Communications
Data Import/Export
Churn Management
Personalization

Pricing

Starting from

$19/month

Value for money

4.5

0.2

4.3

What users say about LiveChat's value for money

Read all reviews

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Anonymous Reviewer

Categories in common

Features

Total

27

95

39

features in common

27

features in common

Intercom's unique features

Prospecting Tools
Campaign Management
Query Suggestions
Help Desk Management

Messenger Communication Platform's unique features

Real Time Analytics
Churn Management
Video Support
Interactive Content

Pricing

Starting from

$67/month

Value for money

4.0

0.3

4.3

What users say about Intercom's value for money

Read all reviews

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Aleksandr S.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

Categories in common

Features

Total

30

127

39

features in common

30

features in common

Freshdesk's unique features

Scheduling
Call Monitoring
Sentiment Analysis
Customizable Templates

Messenger Communication Platform's unique features

Auto-Responders
Customer Service Analytics
On-Demand Communications
Video Support

Pricing

Starting from

$0

Value for money

4.4

0.1

4.3

What users say about Freshdesk's value for money

Read all reviews

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

14

70

39

features in common

14

features in common

Zingle's unique features

MMS
Check-in/Check-out
Text Analysis
Campaign Management

Messenger Communication Platform's unique features

Virtual Assistant
Alerts/Notifications
Reporting & Statistics
Widgets

Pricing

Starting from

$179/month

Value for money

4.6

0.3

4.3

What users say about Zingle's value for money

Read all reviews

Its easy to share important information and I use it as reminders. The tags are great as well, i like that they are color coded.

CV

Catherine V.

Great account managers, excellent communication. API is open and we are building a smart bot on top of Zingle.

Emmanuel L.

Categories in common

Features

Total

37

181

39

features in common

37

features in common

Zendesk's unique features

Event Triggered Actions
Real Time Monitoring
Real-Time Chat
Predictive Analytics

Messenger Communication Platform's unique features

Contact Database
Inbox Management

Pricing

Starting from

$49/month

Value for money

4.1

0.2

4.3

What users say about Zendesk's value for money

Read all reviews

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

20

71

39

features in common

20

features in common

Tribe's unique features

Onboarding
Content Creation
Self-Learning
Discussions / Forums

Messenger Communication Platform's unique features

Inbox Management
Performance Metrics
Churn Management
Video Support

Pricing

Starting from

$99/month

Value for money

4.7

0.4

4.3

What users say about Tribe's value for money

Read all reviews

Tribe to me is the best of the best. There are many community tools, but Tribe would be considered the top tier in both functionality and price.

Ryan N.

M so happy that I have Tribe in my toolkit, and I can see good things ahead for this reliable community building platform.

RN

Rick N.

Categories in common

Features

Total

33

168

39

features in common

33

features in common

LiveAgent's unique features

Rules-Based Workflow
Issue Management
Blended Call Center
Event Triggered Actions

Messenger Communication Platform's unique features

Virtual Assistant
On-Demand Communications
Interaction Tracking
Churn Management

Pricing

Starting from

$15/month

Value for money

4.7

0.4

4.3

What users say about LiveAgent's value for money

Read all reviews

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

11

30

39

features in common

11

features in common

REVE Chat's unique features

Customizable Branding
Visual Analytics
Real-time Consumer-facing Chat
Social Media Integration

Messenger Communication Platform's unique features

Performance Metrics
Interactive Content
Widgets
Contact Database

Categories in common

Customer Engagement

Features

Total

30

126

39

features in common

30

features in common

Front's unique features

Customizable Templates
Calendar/Reminder System
Performance Management
Team Chat

Messenger Communication Platform's unique features

Feedback Management
Churn Management
Video Support
Knowledge Base Management

Pricing

Starting from

$19/month

Value for money

4.1

0.2

4.3

What users say about Front's value for money

Read all reviews

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

Categories in common

Features

Total

29

225

39

features in common

29

features in common

EngageBay's unique features

For Sales Teams/Organizations
Email Campaign Management
Reminders
Call Recording

Messenger Communication Platform's unique features

Interactive Content
Video Support
Virtual Assistant
Chat/Messaging

Pricing

Starting from

$0/month

Value for money

4.8

0.5

4.3

What users say about EngageBay's value for money

Read all reviews

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Categories in common

Features

Total

9

52

39

features in common

9

features in common

SurveySparrow's unique features

Data Analysis Tools
Text Fields
Response Validation
Question Piping

Messenger Communication Platform's unique features

Virtual Assistant
Customer History
Widgets
Customer Database

Pricing

Starting from

$99/month

Value for money

4.3

What users say about SurveySparrow's value for money

Read all reviews

My clients and their clients love this software. The best resolution to typeform issues.

EV

Everly V.

Acquiring feedback and other information from customers in an easy, clean and fashioned way. Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options.

Ramon H.

Categories in common

Customer Engagement

Features

Total

27

205

39

features in common

27

features in common

Zoho CRM's unique features

Sales Forecasting
Website Visitor Tracking
Proposal Management
Data Synchronization

Messenger Communication Platform's unique features

Self Service Portal
Virtual Assistant
Support Ticket Tracking
Interactive Content

Pricing

Starting from

$0/month

Value for money

4.3

What users say about Zoho CRM's value for money

Read all reviews

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.

Max P.

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.

UB

Umair B.

Categories in common

Customer Engagement

Features

Total

16

80

39

features in common

16

features in common

Slack's unique features

Meeting Management
Real-time Updates
Reporting/Project Tracking
Compliance Management

Messenger Communication Platform's unique features

Support Ticket Tracking
Reporting/Analytics
Reporting & Statistics
Widgets

Pricing

Starting from

$0/month

Value for money

4.6

0.3

4.3

What users say about Slack's value for money

Read all reviews

The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.

AR

Anonymous Reviewer

While they are only visible to me, I am always worried that I accidentally posted something wrong.

AR

Anonymous Reviewer

Categories in common

Features

Total

35

143

39

features in common

35

features in common

Zoho Desk's unique features

Remote Access/Control
Customer Management
Issue Scheduling
Outbound Call Center

Messenger Communication Platform's unique features

Drag & Drop
Inbox Management
Contact Management
Customer Service Analytics

Pricing

Starting from

€0

Value for money

4.5

0.2

4.3

What users say about Zoho Desk's value for money

Read all reviews

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

25

159

39

features in common

25

features in common

Pipedrive's unique features

Statistical Analysis
Call Management
Dashboard
Customizable Reports

Messenger Communication Platform's unique features

On-Demand Communications
Knowledge Base Management
Video Support
Real Time Analytics

Pricing

Starting from

$15/month

Value for money

4.4

0.1

4.3

What users say about Pipedrive's value for money

Read all reviews

Overall, Pipedrive has been an awesome tool. It helps stay focused on the most important stuff.

AR

Anonymous Reviewer

The quote management function is the best part of this, reminding you of outstanding quotes and previous approved deals.

JB

John B.

Categories in common

Features

Total

22

128

39

features in common

22

features in common

Salesforce Experience Cloud's unique features

Geolocation
Campaign Management
Event Management
Gamification

Messenger Communication Platform's unique features

Inbox Management
Churn Management
Video Support
Appointment Management

Pricing

Starting from

$5/month

Value for money

3.9

0.4

4.3

What users say about Salesforce Experience Cloud's value for money

Read all reviews

Getting on the SF cloud can be a wonderful thing and a great way to create value for your clients. The ecosystem is really powerful and can be a great way to add sales.

AR

Alec R.

This program is excellent for those who frequently excel to manage accounts. It's also great that the program exports to excel sheets.

JV

Justine V.

Categories in common

Customer Engagement

Features

Total

14

49

39

features in common

14

features in common

Tidio's unique features

Automated Routing
Offline Form
Query Suggestions
File Sharing

Messenger Communication Platform's unique features

Support Ticket Tracking
Surveys & Feedback
Knowledge Base Management
Reporting & Statistics

Pricing

Starting from

$0/month

Value for money

4.7

0.4

4.3

What users say about Tidio's value for money

Read all reviews

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

NY

Nick Y.

So far, really good experience - contacted customer support and they were friendly and helpful.

CC

Chris C.

Categories in common

Features

Total

31

91

39

features in common

31

features in common

HubSpot Service Hub's unique features

Customizable Templates
Real-time Consumer-facing Chat
Real Time Reporting
Account Management

Messenger Communication Platform's unique features

Template Management
Video Support
On-Demand Communications
Churn Management

Pricing

Starting from

$50/month

Value for money

4.2

0.1

4.3

What users say about HubSpot Service Hub's value for money

Read all reviews

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

Categories in common

Customer Service

Features

Total

25

108

39

features in common

25

features in common

BOSSDesk's unique features

Change Tracking
Issue Scheduling
Compliance Management
Customer Support

Messenger Communication Platform's unique features

Real Time Analytics
Virtual Assistant
Customer Service Analytics
Interactive Content

Pricing

Starting from

$19/month

Value for money

4.6

0.3

4.3

What users say about BOSSDesk's value for money

Read all reviews

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.

Jessie M.

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

PH

Phil H.

Categories in common

Customer Service

Features

Total

21

96

39

features in common

21

features in common

Novo Solutions' unique features

Historical Reporting
Inventory Control
For Schools
Fixed Asset Management

Messenger Communication Platform's unique features

Multi-Channel Communication
Video Support
Interaction Tracking
Auto-Responders

Pricing

Value for money

4.0

0.3

4.3

What users say about Novo Solutions' value for money

Read all reviews

Search engine is horrible and is what will ultimately kill the product at our organization. WYSIWYG editor is difficult to work with.

RH

Robert H.

Novo Solutions Customer Service is great, always extremely helpful, knowledgeable, professional , and friendly.

RO

Ryan O.

Categories in common

Customer Service

Features

Total

13

71

39

features in common

13

features in common

Surfly's unique features

Remote Access/Control
Real Time Screen Sharing
Video Call Recording
Multiple User Accounts

Messenger Communication Platform's unique features

Performance Metrics
Auto-Responders
Widgets
Template Management

Categories in common

Messenger Communication Platform Alternatives & Competitors

Top 10 free alternatives

Lob

Trengo

EngageCX

SmartKarrot

WebEngage

Froged

OneHash

Engage+

CSAT.AI

Infobip

Gupshup

Userlike

Quiq Messaging

Kustomer

Canny

LiveChat

Intercom

Freshdesk

Zingle

Zendesk

Tribe

LiveAgent

REVE Chat

Front

EngageBay

SurveySparrow

Zoho CRM

Slack

Zoho Desk

Pipedrive

Salesforce Experience Cloud

Tidio

HubSpot Service Hub

BOSSDesk

Novo Solutions

Surfly

Qiscus