Messenger Communication Platform Reviews

Messenger Communication Platform

Customer Communication Platform to increase your CSAT

4.67/5 (3 reviews)

Thaddeus Greear

Good for musicians

Used daily for 1-2 years
Reviewed 2019-10-04
Review Source: Capterra

Pros
Able to connect to Facebook users and sms messages

Cons
Some security issues but good overall highly recommended

Response from MessengerPeople


Hi Mr. Greear,
Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence.
We wish you continued success with our platform.
Best regards,
Your MessengerPeople team

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

Minimize review


Messenger Communication Platform

Customer Communication Platform to increase your CSAT

Ollie Parkes

Brilliant Platform

Used daily for 6-12 months
Reviewed 2019-10-08
Review Source: Capterra

Pros
The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feedback has been amazing.

Cons
The analytics could be a lot better. We are currently having to do a lot of manual work gathering meaningful metrics. The pros far outweigh the cons though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Messenger Communication Platform

Customer Communication Platform to increase your CSAT

Daniel Gruber

The best Messenger Platform that we ever used

Used daily for 6-12 months
Reviewed 2019-09-05
Review Source: Capterra

Pros
- easy to use - very quick implementations - very modern - very fast for customers to react

Cons
- there is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review


Messenger Communication Platform

Customer Communication Platform to increase your CSAT