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Preferred Patron Loyalty Logo

Preferred Patron Loyalty

4.9
(96)

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Loyalty marketing and gift card management

(18)

Preferred Patron Loyalty Pricing

Pricing overview

Value for money rating

4.9

/5

96

Price starts from

149

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

Standard Edition: $59.95/mo Premium Editions start at $129/mo.

What users say

We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization.
Couldn't be more grateful to have come across preferred patron. They're honestly the best investment you'll ever make and can rely on them to the fullest.

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Reviewers who mentioned pricing said:

IS
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Igor S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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PROBABLY MOST AMAZING LOYALTY PROGRAM (yes BY FAR BETTER THAN royalty rewards i said it)

Reviewed 9 years ago

I am a member of the restaurantowner.com they recommended us Royalty Rewards - so fine, went through their scphiel, watched the video, and yes I was impressed. Then I did research on others just so I know how to approach these sales calls. Came across PreferredPatron, scheduled a demo with Brett. Let me tell you when I saw the features of Preferred Patron to that or Royalty Rewards I asked the rep...

Pros

No pros were added to this review

Cons

No cons were added to this review

JS
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Jeff S.

Retail, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A “must-have” for every retail store

Reviewed 3 years ago

Our loyalty program has been one of the biggest factors in the growth of our new retail store. Now with COVID, we were closed for over a month. Being able to communicate with our loyalty members allowed us to do thousand of dollars in sales while closed that wouldn’t have happened otherwise. We consider this program a required cost of doing business, and one that more than pays for itself.

Pros

Ability to automate marketing and rewards. Ability to easily sign up and regularly communicate with customers.

Cons

Would love to be able to edit and send marketing emails from my iPad! I rarely use my laptop anymore so this would definitely help better manage my time. Also the ability to schedule multiple marketing emails at a time would be helpful.

Vendor response

Thank you Jeff. We appreciate your feedback. We are actively enhancing the capabilities of our iPad compatible tools and will keep you posted on that. Regarding being able to schedule multiple marketing emails, this capability does exist today. Your account representative will contact you show you how to accomplish that! Thank you again.

JD
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Jeff D.

Retail, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product and Great Company

Reviewed 8 years ago

What a pleasure doing business with such a responsive company. We've been in business for 52 years and have dealt with hundreds of companies during that time and I can tell you that the people at Preferred Patron are among the best. It was very important to us that we deal with a reputable, responsive company...someone that will be there if there is a problem and I can tell you that you can rely...

Pros

Reliable, free trial, affordable, ease of use, powerful but simple.

Cons

I wish it was integrated with our POS software so there is less manual entry. That said, I believe they told me it was an option I could pursue. If that option is available, we haven't pursued it yet.

KW
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Kevin W.

Apparel & Fashion, 11-50 employees

Used daily for 1-2 years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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The Preferred Patron team are professional, knowledgable and very helpful.

Reviewed 6 years ago

questions are short and sweet!

Pros

The Preferred Patron Loyalty products allows any size business to cost effectively implement a Reward Program to both keep and increase their customers' loyalty. The product is very flexible and can be easily customized to meet any corporate needs. The product also provides extensive reporting features to help you track your Reward Members' activity and the responsiveness of any specific campaigns. Great customer support team!

Cons

Although the inital setup of our "Leone Luxury Rewards Program" was complicated given the various reward tiers and associated bonus offers, the customer support team at Preferred Patron were extremely helpful, knowledgable and responsive.

CC
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Carlo C.

Gambling & Casinos, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best in the Market!!

Reviewed 5 years ago

We were struggling to find a cost effective way to distribute promotions without incurring excessive advertising costs. We can now offer our customers controlled promotions at different levels based on data that's being collected from our customers without any extra effort from us. Our customers are doing the work for us and bringing the data to us... The software does the rest!!!

Pros

The software is many levels deep and is easy to use at every level. Whether you're an end user, cashier or system administrator you have easy access to the all the information you need. In addition to this if there are ever any problems you need only call and the friendly staff at Preferred Patron will always come through with a fast and effective solution. Our business has grown as a direct result of this software and we have seen an immediate return on our investment. We can now cater better to our loyal customers with customized promotions that make them feel unique to our business. I would strongly recommend this software to anyone looking to improve their customers experience!!

Cons

Nothing comes to mind. We are very happy.

JN
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Jeanie N.

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Outstanding, Excellent, and Punctual

Reviewed 6 years ago

Couldn't be more grateful to have come across preferred patron. They're honestly the best investment you'll ever make and can rely on them to the fullest. Customers are fully satisfied and i love using it!

Pros

User Friendly, Professional, Customisable, Affordable, Reliable, Multi Functional, plenty of marketing campaigns to choose from, capability to suit your business needs as well as your customers, and so much more!

Cons

No cons were added to this review

Vendor response

Thank you Jeanie. It's been a pleasure supporting your team during the launch of your MoM&PoP Community Loyalty Program across Long Island. We are impressed at how fast you hit the ground running, building an impressive base of participating merchants, in such a short time frame. We're confident in your success and proud to be powering your MoM&PoP program with our Preferred Patron technology! The benefits to the Long Island Community and associated charities is certainly a win-win for everyone!

JA
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Jim A.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Awesome product, unbeatable price.

Reviewed 15 years ago

I would recommend this program for any business that is looking for growth and wants to retain the clients they have. We finaly have a reason for them to come back to us.

Pros

Automated email reminders keep you in front of your customers. Easy to track customer's points and redemptions. The gift cards work great for policy and goodwill adjustments. We even gave a few out during Christmas. We sell our loyalty cards and all the redemptions are removed from that sale account. In the last two years after paying for the program, cards and all redemptions, we have generated over 58k in reserve. Patronflex continuely is upgrading the program at no additional cost. Brett has been wonderful to work with.

Cons

It does not pull the info directly from our DMS. But neither does anyone else I have researched. I don't want any dealers in my market to know about Patronflex.

Vendor response

Good news Jim! We have formed a relationship with DealerVault and now have the ability to pull your customer and sales data directly from your DMS!

TH
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Tim H.

Retail, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simple to integrate and a valuable customer service tool.

Reviewed 6 years ago

Doesn't take a large amount of my time to operate the program which allows me to spend more time with my customers.

Pros

Customers can look up their reward points in real time. I can easily keep track of customer trends and redemption of rewards. Easy learning curve. Exceptional tech service from the company. Compared to my previous reward program Preferred Patron is a much welcome change.

Cons

Initially I had to purchase a window based tablet because my store still runs on an electric cash register and not a POS system. I found one reasonably price online.

JW
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Jonathan W.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great company to work with!!

Reviewed 9 years ago

Preferred Patron has been a great company to work with. We have been using them for over a year now and they have been a pleasure. Initial set up was a breeze with all the support they give. They have always been there to answer any questions and help solve any problems that may occur. Once our customers understood how our points program works, we have seen a great return in business. Preferred...

Pros

No pros were added to this review

Cons

No cons were added to this review

AG
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Alan G.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I've been a client of Preferred Patron for a few years now, I have always had a positive experience.

Reviewed 6 years ago
Pros

We are very happy with all of the features that Preferred Patron offers, they are up to date with current trends in marketing solutions, they offer excellent help and suggestions and work with you one on one if you should need it. Preferred Patron allows for us to offer discounts of services and product to those who are supporting our business and weed out those who just want the "cheapest" price...

Cons

I can't really think of any cons to speak of... if I have to say something it would be keeping up with all of the new innovative features that get added.

MF
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Melody F.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Customized for our use.

Reviewed 9 days ago

It has been absolutely wonderful. Best customer service of anyone we work with. The program rarely has any problems or glitches. Runs very smoothly. I would love for it to work with Salesforce as an api.

Pros

The fact that they worked with me to customize the program to work with our free clothing program at the charity. Instead of earning points we are able to give our families points and the can then use the to shop for clothing. Each point equals a dollar so we can also quantify the value to our families. This is really backward for a loyalty program but it was exacly what I was looking forward and the made it happen. The absolute best thing is the customer support they have. [sensitive content hidden] is fantastic and responds within minutes, solves the problems and allows us to continue serving our clients.

Cons

I think some of the reports are difficult but that may be because we are using it in a way that is not the way the program was desgined.

DM
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Donna M.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Preferred Patron is "Boss" in this industry!!!

Reviewed 8 years ago

I learned about Preferred Patron from one of our patrons (a dentist), who was currently using this product and saw that I was using Royalty Rewards. Upon comparing our experiences and cost, I knew immediately that I had to contact Preferred Patron, which I did soon after. Upon learning of the various options, pricing and available resources, I could have kicked myself for having spent more than 3 times...

Pros

No pros were added to this review

Cons

No cons were added to this review

BS
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Bryan S.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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The Preferred Patron Loyalty Program is Perfect for Us!

Reviewed 8 years ago

Two years underbelt and I'm still very satisfied! I operate a small chain of self-serve yogurt cafes with two check-out registers at each store. I had originally thought about a tablet system by Belly. I see it in use a 7-Eleven. However, I wanted a spend based system instead of a visit based "check-in" style solution, as I believe a family of 5 deserves more credit than a individual customer,...

Pros

No pros were added to this review

Cons

No cons were added to this review

BM
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Becky M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Fantastic Rewards Program... Unbeatable Price And Incredible Support

Reviewed 14 years ago

We have done newspaper, radio, television and email promotion with various programs. Patronflex is by far the best and most cost-effective advertising and customer-relations tool we have found. Overall... A BIG Thumbs Up!

Pros

This feature-laden software allows us to replace most of our print advertising with a consistent customer email campaign every 10 days. It coordinates our rewards program with our advertising promotions and gift card program. Customers are entered at point-of-sale and each receives a personalized email welcome message that night, followed by our ad campaign email every 10 days. Birthdays are recognized...

Cons

We have found no problem in using the program. Time invested in learning the many features of the program and the new updates has proven well worthwhile

MG
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Melissa G.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Patron Flex is FANTASTIC!

Reviewed 14 years ago

We wish we would have found these guys soooner! They have given us support, ideas, and excellent customer service. When we first set it up, they took all the time we needed to answer questions and help us implement the program exactly how we wanted it. and designing it to fit our unique needs. The program is effortless, effective, and powerful. We can't say enough good things about what this company and its product have done for us. We'll never use anything else.

Pros

Before we found Preferred Marketing's "Patron Flex" system, we were spending $400-$600 PER MONTH with a loyalty system that was slow and cumbersome. Now, for a fraction of the price, we have information at our fingertips. We can implement programs and promotions with a few simple keyboard strokes. Our customers always know how many points they have and what rewards they're eligible for. We don't have to depend on the postal system to mail birthday cards or updates. "Patron Flex" is a fantastic system invaluable to our marketing and overall success.

Cons

None. On an extremely rare occasion, I've had to ask a question after regular business hours, and the contact is made through e-mail rather than a person-to-person conversation. While I always prefer direct human contact, the e-mail method works well with quick and accurate answers to my inquiries.

DA
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David A.

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  • Ease of use
  • Features
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Excellent product, backed up by steller customer service!

Reviewed 14 years ago

If you are in the market for a rewards program, you really do owe it to yourself to check out Patronflex. The variety of features, ease of use, customer support, flexibility and price are all excellent.

Pros

After much research we purchased Patronflex 7 months ago. We wanted an 'in house system' that was easy to set up and use. We wanted to be able to tailor it to our needs quickly, and often. We wanted it to be exciting for our customers, and we did not want to spend a fortune. Patronflex easily met all of these needs. Our customers LOVE the rewards program that Preferred Patron helped us to set...

Cons

We have encountered no problems with Patronflex.

WC
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Warren C.

Review source

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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EXCELLENT SOFTWARE WITH EXTREME VERSATILITY!

Reviewed 15 years ago

This software is highly recommended to those who are seeking to boost student moral in higher education. PatronFlex has allowed multiple departments and student organizations to collaborate to increase overall attendance at major and minor events campus-wide. On another note, the customer service is just as stellar as the product. Customer service representatives have offered countless suggestions to enhance our rewards program even further.

Pros

PatronFlex has given the Office of Student Life at Morehouse College the opportunity to take programming to another level. With this software we have been able to not only reward students for attending events and being active on campus, but we have been provided the opportunity to track attendance at campus-wide events and advertise using the extremely convenient e-mail database system. By using the features offered by PatronFlex we are able to gauge which programs need more attention and which events students prefer the most. The feedback from the Morehouse students has been incredible. We truly believe that this software has assisted us in enhancing the everyday life of our students at a very affordable cost!

Cons

I have absolutely no cons for this software. I am constantly pleased with the upgrades that are continually taking place.

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Fabricio G.

Used daily for 6-12 months

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  • Value for money
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  • Features
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Excellent software

Reviewed 6 years ago
Pros

What I like about this program is its low price, it is very powerful and easy to use, it allows you to do SMS campaigns and we benefit in sales.

Cons

I am very grateful to this program has helped me to raise my sales, the only thing I can criticize is that my clients have told me that on occasion is slow the program.

Vendor response

Good News! Our techs were able to identify your modem simply needed a reboot. Modems can sometimes get fouled up and experience less than satisfactory WiFi performance. A reboot often resets it back to normal operation. If the problem persists, we suggest you contact your Internet provider.

GB
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Gerald B.

Used weekly for 1-2 years

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Sure glad I went with this company!

Reviewed 6 years ago
Pros

Great value for the dollar, start to finish customer reps. have been very available always to help us out. We just use a basic program but it is SO customizable! Just using it in our basic way it is a big improvement over our previous program. I looked at 3 other companies and as I said glad we went with Preferred Patron!

Cons

The only thing I could think of that would have helped would be better local customer recognition. Your program is you own very customizable and easy to monitor and improve. For the small amount of effort I have put into this it has delivered. Also maybe more POS might be nice to see more examples by business type.

HD
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Heidi D.

Used daily for 6-12 months

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We switched to Preferred Patron for the cost savings initially.

Reviewed 6 years ago
Pros

We are pleased with the ease of use. The response time from Customer Service is exceptional. The online Customer Portal seems to be a hit with our clients

Cons

We wish there was an integration between this program and our POS system so that managing our clients rewards was not a manual process.

TM
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Tiffany M.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Amazing Product and Service!

Reviewed 9 years ago

I have had a great experience with Preferred Patron. From the beginning, the customer service has been beyond expectation. Brett answered all of my questions and concerns in a timely manner and helped us figure out how to use this program to best help us. We are a unique being a sailing company and I came across a feature that we basically needed custom to us that wasn't currently available. Within...

Pros

No pros were added to this review

Cons

No cons were added to this review

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Luimer D.

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellence campaign, excellence options

Reviewed 6 years ago

With the campaigns we get more directly to our customers and we benefit in sales

Pros

It is powerful but simple, low cost but it works wonders, we liked that they had the free trial shows how capable this platform can be, you can create marketing campaigns through sms

Cons

We have not had any problems with this platform, I hope we do not have it yet, we also hope that it will continue to be updated as the world progresses

Vendor response

Thank you for the positive feedback... In terms of continued updates... fear not! We are always investing in and incorporating new technologies into our solution. We just released our replacement Mobile Wallet app and soon will be releasing a completely new Cloud interface for cashiers, again leveraging today's most popular technologies!

SH
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Scott H.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Casino Loyalty Program Solution

Reviewed 9 years ago

We researched quite a few different loyalty program solutions, we searched the casino gaming expos, and found a few that would work for us, however once we found Preferred Patron, it was a perfect fit for us, and for the price you can't beat it. Honestly, putting price aside, even the customer support is a selling point by itself. Setup was a breeze, understanding how the program works took very little time & effort, training staff was minimal...we are definitely happy with our choice. Thank you.

Pros

No pros were added to this review

Cons

No cons were added to this review

RF
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Rich F.

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Overall Rating
  • Value for money
  • Ease of use
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  • Customer support

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Franchise rolls out Rewards System

Reviewed 15 years ago

I'm happy that I invested in Preferred Patron as it's already paid dividends towards knowing and understanding my customers. It has increased the value of our product offering

Pros

- User Friendly Software - Easily configurable software - Reliable and Flexible support staff - Very Responsive training staff - Vendor really values their customer relationship

Cons

i don't have anything negative to say.