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Purplepass
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Powerful ticketing for packed seats and streamlined gates
Table of Contents
Purplepass - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Purplepass overview
What is Purplepass?
Purplepass is a ticketing solution offering key features such as ticket reservations, customer data management, and barcode/ticket scanning, among others.
Key benefits of using Purplepass
1. Branded, secure checkout
Keep fans on your domain and under your logo while meeting PCI-DSS level 1 standards.
2. Unlimited ticket types
Offer reserved seats, GA, multi-day passes, bundles, upgrades, and donations from a single inventory.<br/><br/>3. Free interactive seat maps<br/>Our design team builds mobile-friendly maps that mirror your venue’s exact layout at no extra charge.<br/><br/>4. Complete box-office toolkit<br/>Desktop POS, mobile terminals, and wireless scanners process cash, cards, comps, and contactless entry, all synced to the cloud.<br/><br/>5. Real-time analytics<br/>Dashboards reveal which channels convert, when doors peak, and where revenue grows so marketing and finance stay aligned.<br/><br/>6. Marketing firepower<br/>Generate unlimited promo codes, schedule SMS blasts, and track every UTM to see true campaign ROI.<br/><br/>7. Seamless integrations<br/>Connect to TouchNet, Authorize.net, PayPal, Bluefin, and over 6,000 apps via Zapier. Single Sign-On ensures frictionless campus access.<br/><br/>8. Hardware provided<br/>Hit volume milestones to receive scanners, printers, and kiosks at no cost, ready to plug-and-play on show day.<br/><br/>9. 24/7 live support<br/>US-based experts answer calls for both organisers and ticket buyers, plus free onboarding and training.<br/><br/>10. Flexible payouts<br/>Use Purplepass processing for rapid deposits or bring your own merchant account and receive funds directly.<br/><br/>Purplepass bundles the technology, hardware, and human support you need to sell out shows, shorten lines, and keep stakeholders smiling—no long-term contracts or hidden fees required.
Who uses Purplepass?
By industry, Purplepass reviewers are most commonly professionals in entertainment (27%). The most frequent use case for Purplepass cited by reviewers is ticketing (96% of reviewers).
Purplepass’s user interface
Purplepass pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.9
Features
4.7
Ease of use
4.8
Customer support
4.9
Reviews sentiment
What do users say about Purplepass?
Purplepass is a ticketing solution offering key features such as ticket reservations, customer data management, and barcode/ticket scanning, among others.
Select to learn more
Who uses Purplepass?
Based on 302 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Purplepass's key features
GetApp's analysis of 38 verified user reviews collected between April 2022 and November 2024 identifies Purplepass Ticketing's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Purplepass Ticketing's ticket reservations capabilities. They highlight the system's ease of use for both patrons and administrators, noting that it simplifies purchasing and managing tickets. Users report seamless website integration and the ability to reserve specific seats or areas. They find the user interface intuitive and user-friendly, which enhances the overall experience. Reviewers also mention that Purplepass Ticketing helps with organization and tracking, making event preparation more efficient and reducing the need for physical ticket distribution. Of the 25 Purplepass Ticketing users who gave detailed accounts of their use of Ticket Reservations, 92% rated this feature as important or highly important.
Paul M.
Resource Development Officer
Tony P.
CEO
Users find Purplepass Ticketing's barcode/ticket scanning capabilities very helpful. They report that the app quickly scans QR codes and physical barcodes, facilitating fast entry for patrons. Reviewers appreciate the provided scanning equipment and the ability to use cell phones for scanning via the app. They say this capability enhances guest experience by ensuring quick patron flow during events. Users also mention that the clear barcodes printed on tickets are easily scanned, making the process reliable and efficient. Of the 20 Purplepass Ticketing users who gave detailed accounts of their use of Barcode/Ticket Scanning, 80% rated this feature as important or highly important.
See related user reviews
Ben V.
Box Office Manager
Amanda M.
Orchestra Manager
All Purplepass features
Features rating:
Purplepass awards
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Purplepass integrations (16)
Integrations rated by users
We looked at 302 user reviews to identify which products are mentioned as Purplepass integrations and how users feel about them.
Integration rating: 5.0 (1)
“Linking tickets to social media is critical to be able to maximize impressions and views.”
Ronald H.
President Owner
Integration rating: 5.0 (1)
“We are able to include a ticketing "Widget" for the Purplepass event in our WordPress content - allowing us to keep control of the user connection. This 'widget' (more like an iFrame/'shortcode') provides all of the ticketing features for the Event.”
John D.
System Administrator
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Other top integrations
Purplepass customer support
What do users say about Purplepass customer support?
Customer support rating:
We analyzed 98 verified user reviews to identify positive and negative aspects of Purplepass customer support.
Widely noted by reviewers, Purplepass customer support is quick to respond and resolves issues efficiently.
A large number of users highlight the friendliness and professionalism of the support team, making interactions pleasant.
Widespread user sentiment praises the availability of multiple support channels, including phone support for less tech-savvy users.
Common user feedback emphasizes that support staff provide clear, helpful answers and go above and beyond to ensure satisfaction.
Support options
Training options
To see what individual users say about Purplepass's customer support, check out the review snippets below.
“We use this for our Mainstage Season, and their customer service is excellent, we pass along the service fees so all the benefits are actually free to us. ”
Chris C.
Assoc Prof & Chair, Producer
“Customer service was reliable and we always had all our questions answered - if an answer was unavailable then our rep made sure to find a solution we could work with.”
Selene M.
Publisher/Show Manager
“Most importantly, any time I need any assistance, their support team answers quickly and helps me figure out what I need efficiently.”
Bradley R.
Co-Owner
Purplepass FAQs
Purplepass has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What is Purplepass used for?
Purplepass gives event professionals a single, secure workspace to sell tickets, manage admissions, and analyse performance without switching systems. The platform is cloud native and PCI level 1 compliant, so your patrons enjoy a friction-free checkout that lives on your own domain and mirrors your brand from font to favicon. Sell anything, anywhere • Assigned seating on interactive maps we design at no cost • General admission, timed entry, season subscriptions, and flex passes • Add-ons, merchandise, donations, and VIP packages in the same cart • Unlimited discount and access codes, plus built-in SMS and email tools Own the guest experience • Mobile-first checkout embeds directly into your site; no redirects • Single Sign-On and TouchNet support for seamless campus or enterprise access • Auto-generated links and QR codes for social, email, and paid campaigns Fast, reliable admissions • iOS and Android apps pair with wireless scanners that read QR, barcode, and NFC • Offline caching keeps lines moving if Wi-Fi drops • Self-serve kiosks and at-door upgrades reduce staffing needs Data that drives decisions • Real-time dashboards surface sales pace, scan counts, refunds, and channel ROI • Custom exports and webhooks feed finance and CRM systems • Zapier integration connects to 6,000+ apps with no code Hardware and help, on the house • Qualifying volume unlocks free scanners, printers, POS terminals, wristbands, and signage • 24/7 US-based phone support for organisers and attendees alike • Dedicated onboarding plus free venue-accurate seat-map creation Purplepass is trusted by performing arts centers, Division I universities, national festivals, and independent promoters alike. Whether you are filling a 200-seat black box or a 50,000-person fairground, you get enterprise-grade ticketing without the enterprise-size headache.
Q. What languages does Purplepass support?
Purplepass supports the following languages:
English, French, Russian, Spanish
Q. Does Purplepass support mobile devices?
Purplepass supports the following devices:
Android, iPad, iPhone
Q. Does Purplepass offer an API?
Yes, Purplepass has an API available for use.
Q. What level of support does Purplepass offer?
Purplepass offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat
