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Regal Logo

The new standard in AI-powered CX

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Regal - 2026 Pricing, Features, Reviews & Alternatives

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Regal overview

What is Regal?

Regal is an event-driven outbound contact center that helps B2C brands proactively engage and convert customers over phone, SMS, or email conversations a key moments of the customer lifecycle to drive 25%+ revenue lift.

The Regal app streams in your customer events in real-time, provides a no code journey builder for you to personalize your customer outreach, and an agent interface where your agents can engage in revenue-driving calls, text and email conversations with your customers.

Regal offers a suite of products within 3 pillars: Regal Connect, Regal Convert and Regal Iterate.

REGAL CONNECT.

Reach more of your customers. Check out our suite of products that are purpose-built to help you supercharge conversions and engagement through personalized, omnichannel outreach across phone, SMS, and email.

Branded Caller ID

Drive higher connect rates by using Branded Caller ID and getting Regal call-level performance data.

Journey Builder

Use Journey Builder to drive real-time, personalized, omnichannel outreach on the channels your prospects and customers prefer.

SMS Suite

Drive faster speed-to-lead and higher engagement rates by adding a 24/7 SMS Assistant that will always reach prospects first.

Sales Dialer

Use Power Dial and Preview Dial to reach more of the right customers. Make outreach easier for agents, and more profitable for you.

REGAL CONVERT.

Convert more customers. Check out our products that are purpose-built to help you drive conversions through personalized, omnichannel outreach, and rich, actionable insights.

Conversation Intelligence

Increase your conversion rate with insights and automations based on what was said in 100% of your agent's conversations.

Unified Agent Desktop

Be omni-channel — route, respond to, and drive revenue with customer conversations using phone, SMS & email.

REGAL ITERATE.

Test and iterate at scale, and know what’s working and what’s not. Check out our products that are purpose-built to help you test and fine-tune conversion-driving strategies while getting actionable insights that you can use to continue to iterate and refine your outreach.

In-App Reporting

Stop wondering what agents are doing. Real-time dashboard for line managers. Full business intelligence tool to explore, analyze, create and share data insights.

A/B Testing

Data beats opinion. Use A/B testing to see how each journey is performing, identify improvements in your customer experience, and show off your impact.

INTEGRATIONS WITH REGAL.

Data-in integrations include: Braze, Calendly, Customer.io, Digioh, HubSpot, Iterable, Klaviyo, mParticle, Regal API, Salesforce, Segment, Simon Data, and Zapier.

Data-out integrations include: Amazon S3, Emailed Reports, Gong.io, HubSpot, Kustomer, Reporting Webhooks, Braze, Salesforce, Segment, SendGrid, Slack, Snowflake Data Share, and Using Regal Events in Reporting.

Key benefits of using Regal

Orchestrate customized cross-channel call and text message outreach with our drag-and-drop Journey Builder and Segment Builder. All based on real-time customer behaviors —online and in conversation.

Text, email, call, and leverage AI— all from one place. AI tools built for high-velocity sales including AI SMS Bot and AI Conversation Intelligence increase conversion rate.

Show off your impact with our automatic A/B testing and in-app reporting. Even stream Regal data out in real time to enhance your website and other platforms.

Don’t be an unknown number. Introducing Branded Caller ID on cell phones so your customers know who is calling. Do we offer two way texting and text message marketing from that same phone number? Of course.

Benefits of Using Regal Call Branding

Boost answer rates, reinforce your brand identity and increase brand recognition. Call branding makes a large difference for businesses that depend heavily on outbound calls for sales, customer service, or other customer relations. Whether you're a mid-market B2C business or an enterprise corporation, here are four key benefits of Branded Caller ID:

Increased trust and credibility: When a buyer doesn’t trust your calls, it can have severe consequences for the livelihood of your business. Branded Caller ID can help increase trust and credibility with customers. When people see a familiar company name or brand logo on their caller ID, they're 5x more likely to answer the call. With Regal, the recipient will immediately see your business's name and logo when their phone rings. Customizable caller IDs also create a more professional appearance.

Improved "Pick-Up" rates: Did you know customers are 80% more likely to answer the phone when they know who is calling? Not only that, but now you can tell your customers why you're calling. With a Branded Caller ID, customers feel more comfortable answering your calls, leading to more productive and successful exchanges and results.

Better customer experience: Caller ID branding provides a better customer experience. Unknown calls are frustrating, and when customers can't trust calls from your company, it starts to affect your customer loyalty rate. Branded Caller ID helps create a sense of familiarity and lets the customer know the incoming call is genuine.

Increased brand recognition: Do you notice that many customers don't answer incoming calls? Without a Branded Caller ID, most businesses struggle to get individuals to answer their calls or may be perceived as less trustworthy. We can all recognize a good logo, like the Starbucks mermaid or McDonald's golden arches. Having a Branded Caller ID helps increase brand recognition. Customers who see your logo and company name on their caller ID are more likely to engage with your brand.

Improve your company’s security: Branded Caller ID helps protect your business from fraudulent activity by making it more difficult for bad actors to impersonate your business and use your phone number.

Benefits of Regal Sales Dialer:
Use a Sales Dialer to improve your sales team performance and efficiency in order to close more deals and achieve growth targets faster. Your team will never waste time dialing or deciding who to call next.

The tool is also great for creating a personal connection with customers. Agents can see customer data through the sales dialer to build a more personalized approach.

More benefits of a sales dialer include:
- Increased productivity
- Easier lead management
- Better follow-ups
- Higher conversion rates
- More sales opportunities
- Automation for quicker time-to-close

Starting price


Alternatives

with better value for money

Regal’s user interface

Ease of use rating:

Regal reviews

Overall rating

4.8

/5

4

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.25/10
Rating distribution

5

4

3

2

1

3

1

0

0

0

Regal's key features

Most critical features, based on insights from Regal users:

Reporting/Analytics
Campaign management
Auto-Dialer
Communication management
Performance management
Workflow management

All Regal features

Features rating:

Lead generation
A/B testing
Agent interface
API
Business process automation
Calendar management
Caller id
Content management
Conversation intelligence
Dashboard
For sales teams/organizations
Generative ai
Personalization
Prospecting tools
Sales pipeline management
Strategic planning

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Regal integrations (12)

Integrations rated by users

We looked at 4 user reviews to identify which products are mentioned as Regal integrations and how users feel about them.

Zapier logo
Zapier

Integration rating: 5.0 (1)

Regal support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk

Training options

Documentation
Live Online
Videos

Regal FAQs

Q. Who are the typical users of Regal?

Regal has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does Regal support?

Regal supports the following languages:
English


Q. Does Regal offer an API?

No, Regal does not have an API available.


Q. What other apps does Regal integrate with?

Regal integrates with the following applications:
Calendly, Simon, Zapier, Braze, Segment, Slack, Klaviyo, Customer.io, Iterable, Kustomer, HubSpot CRM


Q. What level of support does Regal offer?

Regal offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk

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