Scorebuddy Features List

Scorebuddy Reviews

Scorebuddy

QA Software for scoring (Calls/email/chat/social)

4.52/5 (25 reviews)
1,768

Scorebuddy Feature Summary

  • Quality Scorecard Designer
  • Root-Cause Analysis
  • Quality Scorecard Builder
  • Multi-channel Monitoring
  • Customer Service Monitoring
  • Customizable Scorecards
  • Performance Scoring
  • Customizable Reports
  • Scoring Calibration
  • Quality Score Reports
  • Agent Dashboard
  • Supervisor Dashboard
  • Quality Score Analytics
  • Self-Scoring

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (273 other apps)
Activity Dashboard (132 other apps)
Activity Tracking (94 other apps)
Automatic Notifications (128 other apps)
Automatic Reminders (125 other apps)
CRM Integration (92 other apps)
Calendar Management (120 other apps)
Contact Database (95 other apps)
Custom Fields (99 other apps)
Customer Database (101 other apps)
Customizable Branding (121 other apps)
Customizable Reporting (109 other apps)
Customizable Templates (102 other apps)
Data Import/Export (121 other apps)
Electronic Payments (96 other apps)
Email Integration (118 other apps)
Mobile Integration (95 other apps)
Reporting & Statistics (115 other apps)
Social Media Integration (110 other apps)
Third Party Integration (122 other apps)

Scorebuddy Feature Reviews

20 reviewers had the following to say about Scorebuddy's features:

Richard Gordon

User friendly

2016-05-25

¿Agents can Self score their calls ¿Feedback sessions are given to Agents more frequently QA Team Feedback ¿Easy to use ¿Report building is made easy due to the exporting of files to Excel ¿ Building a Scorecard can be done in a matter of minutes ¿Any breaches will send an automatic Email to chosen addresses so corrective action can take place ¿Call calibration function is very good as this makes the session more productive.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Robert Grzadzielski

Easy callibrations and friendly interface

2016-05-24

Easy callibrations and friendly interface.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mike Pullin

Scorebuddy Review

2013-10-21

Product is a much easier way to monitor and report on Quality.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Matt Phillips

Scorebuddy review

2013-04-26

Essentially for any quality and training work

Pros

Quick and easy to set up, saves time and gives powerful reporting

Cons

Nothing specific

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dawna Blocher

Best QA Solution out there

2015-10-14

I've been in the Contact Center industry for over 20 years and this is by far, the best solution for QA I have ever seen.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Justin Muscat

Trial Period

2016-05-24

There is a lot of useful reporting which could assist the management make better decisions.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David Cadwallader

Scorebuddy Review

2013-08-01

A minor fly in the ointment would be that the interface at construction remains a tad clunky and the pulling of reports remains a bit too labour intensive.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Treasa Hannon

We have been using for over a year and have had no issues with the product

2016-05-24

Everything is great with it - easy to use and the reports are easy to run.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Olivia Purton

I have always found it very straughtforward to use with no difficulties running reports etc

2016-05-24

simply to use- no instruction required - clear graphics - like the feature of being able to directly email the agent after you have listened and scored the call and like the way we can add a 'wow' to it

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Erika Nemcokova Akpan

Easy to use quality solution with clean interface

2016-05-25

Scorebuddy is a great tool, providing solid interface for quality purposes.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tim Heidemann

Delighted with our Scorebuddy Experience

2016-05-25

Having a well designed tool to assist us in managing our Call Center Quality has helped raise the bar for all of our agents and given the leadership team the tool to provide meaningful and timely feedback.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Nicole Marchbanks

Grant and Weber Review

2013-07-26

There have been a couple of times that an email question has been sent with no direct response from the company, but eventually gets fixed.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Gavin Soroka

Clever and well thought out solution

2016-05-24

Immediately the ease of use is evident which is supported by great account management and customer service.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Julie MacIntosh

Synergy with Scorebuddy

2016-05-24

If I could offer an area of improvement it would be to allow some more configurable fields where we could add our own titles/entries.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dawna Blocher

Say GOOD BYE to spreadsheets forever!

2017-02-27

As a 20-year leader in the Contact Center arena, Scorebuddy has literally transformed QA since first launching with them almost 2 years ago.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mark Critchlow

Excellent small call center solution

2014-07-30

This program is very easy to use and is an affordable solution for a small call center that cannot afford the enterprise solutions.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Sentient


Thanks for the great feedback Mark!

We're delighted Scorebuddy has improved your efficiency in QA monitoring.

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Steve Gregory

Very easy to set-up and install and our users love it.

2015-09-04

It took a little while to adapt Scorebuddy to fit our complex needs, but the customer service was excellent in helping us through.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tracey Collins

Bells & Whistles

2016-05-24

It is very easy to use, I've never experienced any technical issues like I did with the more expensive software I've used before.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sharon McKeever

Simple and quick to set up. An excellent tool to assist with quality within the call-centre.

2016-05-25

Software never lets you down - very quick and easy to use - provides me with all I need to see how we are doing from a call quality perspective.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Noah Nisenkier

Bye bye sheet

2016-05-24

When it was just me and one other person doing QA for our company, it was fine. It was easy for me to make the sheets for our half a dozen agents.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more