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Cloud-based customer experience management platform

(6)

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Swell Pricing, Features, Reviews and Alternatives

Swell FAQs

Q. What type of pricing plans does Swell offer?

Swell has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Swell?

Swell has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Swell support?

Swell supports the following languages:
English


Q. Does Swell support mobile devices?

Swell supports the following devices:
Android, iPad, iPhone


Q. Does Swell offer an API?

Yes, Swell has an API available for use.


Q. What other apps does Swell integrate with?

Swell integrates with the following applications:
MYOB Business, Open Dental, Maxident, Private Practice Software, eClinicalWorks, NextGen Office, Kennel Connection, IntraVet, Peek Pro, Zapier, DentiMax, OrthoTrac a Sensei product, Wherewolf, PracticeWorks a Sensei product, Modento, Covetrus Avimark, Dentrix, Housecall Pro, FreshBooks, Denticon, Briostack, ClienTrax, Exscribe EHR & PM, ECLIPSE, QFloors, STORIS, Cornerstone Software, Smartwaiver, Intergy, WinOMS a Sensei product, DrChrono, athenaOne, Jobber, Amazing Charts, PatientNow, HVMS, ServicePRO, PCC, MOGO, XLDent, CGM eMDs, Dolphin Management, ChiroTouch, DVMAX Practice, NexHealth, MicroMD, Eyefinity OfficeMate, Cliniko, CareStack, Total Dental, CCC ONE, ChartLogic EHR, Prime Suite, Cerner Ambulatory EHR, Curve Dental, RxWorks, AdvancedMD EHR, Eaglesoft, FareHarbor, Easy Dental, HubSpot CRM, Praxis EMR, ABELDent


Q. What level of support does Swell offer?

Swell offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base

Swell product overview

What is Swell?

Swell CX is a cloud-based platform designed to help small to large businesses collect and manage customer experience feedback through net promoter scores, online reviews, and customer satisfaction (CSAT) surveys. The unified platform comes with a one-click feedback system which allows users to generate positive reviews from customers in real time.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

Documentation
Webinars
Live Online
Videos

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Birdeye logo
4.7
(655)

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Free plan
Free trial
Pricing range

Starting from

350

Per month

Other

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Free trial
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Ease of use
Value for money
Customer support
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Value for money
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Why am I seeing this?

Swell pricing information

Value for money

4.5

/5

344

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Swell features

Functionality

4.5

/5

344

Total features

72

6 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third-Party Integrations
API
Alerts/Notifications
Data Import/Export
Reporting & Statistics
Customizable Branding

Functionality contenders

Swell users reviews

Overall Rating

4.6

/5

344

Positive reviews

91

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.77/10
Rating distribution

5

4

3

2

1

252

61

18

2

11

Pros
It’s very helpful in getting reviews for people I know that have had excellent experiences with our installations. Simply asking or hoping doesn’t go very far.
Ease of use and immediate results. Customer support is very helpful and want you to succeed.
The return on investment has been outstanding. Swell is an awesome company to work with.
Cons
When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me.
Removing names from list can be a bit confusing.
They already integrate with most practice management softwares so I can't imagine this would be difficult to do.

Overall rating contenders

CG
AvatarImg

Chrisane G.

Marketing Director

Consumer Services, 1-10 employees

Review source

Overall Rating

Great Customer Service & a

Reviewed 4 years ago

Transcript

Chrisane: My name is Chrisane. I'm the Marketing Director and I work in Consumer Services. I give Swell...

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Jeff B.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Absolutely love Swell! I have looked into and used other options, and Swell is the best.

Reviewed 6 years ago

We immediately saw a big uptick in the number and quality of reviews left by our clients.

Pros

Super easy to use. In one click clients can leave easy ratings and reviews on google, facebook, yelp, whatever. They send a report every month detailing the number of reviews requested, the number posted, average rating, and the number that were posted on the various search sites.

Cons

Getting a review from a client is more effective when the client is still in your presence. Once they leave your location, response rates go down. That isn't a factor related to the software, but just a fact of human nature. As long as your client isn't on your wifi, try and get the review before they leave your place of business.

EM
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Ethan M.

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smooth onboarding & truly increase our reviews

Reviewed 5 years ago

We were looking for a solution that increased the amount of reviews we currently get on Google, Facebook and other sites. We considered many solutions, and even adjusting our current solution, but when we talked to Swell we found them not to be the lowest cost option, but their quality shined. They definitely are lower cost than the other competitors we looked at (Birdeye & Podium), but what really motivated us was no contract and the fact that they were a genuine and sincere operation. Once we turned their solution on, it massively increased our rate of reviews - at least 5x.

Pros

Easy integration with our Eagleosft dental software. They increased our reviews by 5x. Support has been rarely used, but when we have had to talk to them: great.

Cons

There isn't anything we like least. Their support is responsive. Their website is fast and easy to use. Their software syncs with our server well. They have plenty of great recommendations. I don't know what to say "least" about. :)

BL
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Brandi L.

Hospital & Health Care, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Swell Review

Reviewed 2 years ago

Experience overall isn't bad. We continue using them. We have used other competitors of Swell and there wasn't much of a difference other than they charged double what Swell does. We still get pretty frustrated with the notification system and messages just not showing up.

Pros

The ability to connect with potential clients and current clients.

Cons

Notification system is poor. Sometimes we get them, sometimes we dont, or will get the notification but the message takes longer to show up. Notifications vary from application, be it, app or desktop.

Vendor response

Thanks for your review, Brandi! I'm glad Swell has mostly been working well and that it's at a good price point for you. I'm sharing your comment about notifications with our product team to see if there's anything they can do to improve it. If there's anything you'd like us to look into specifically on your account, we'd love to help. Please let us know at support@swellcx.com. Thanks again for taking the time to leave a review!

SE
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Steve E.

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Swell for Tourism Review Collection

Reviewed 3 years ago

Pretty happy overall. Have had some challenges on the api side of things and making it work with Zapier and some of our outside platforms. They have made and pushed changes without notification causing breakage on the review side. Overall I am happy though as when its working its good.

Pros

Works really well for collection reviews for our clients

Cons

Some API hiccups and integration hiccups. Seems like its still in its infancy on the API side

MV
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Max V.

Law Practice, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Worth Every Single Penny and All Small Businesses Should Use This Product

Reviewed 2 years ago

I have had no problems with customer service, i have had only a few reasons to contact customer service, my experience is only positive.

Pros

Integration into the business was simple, fully integrated in less than 30 days, and i did not have to dedicate very much of my time to get that full integration accomplished.

Cons

Does not yet work with some of the most important review sites that are specific to my industry (legal services).

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