Tracker Reviews

Customization, implementation and ongoing support, user experience

Different workflows being available based on type of job and/or internal group

Tracker is simply said a great working and fast CRM that has been giving my team everything it needed. The customer service is friendly, responds quick. Also the UI is great and easy to use. Tracker is simply said one of my favourite tools within our stack.

Tracker hasn't been having issues, therefor I can't think of anything that I would like to change about Tracker.

Awesome to hear, Jelle! Thank you so much for taking the time to post your feedback. We appreciate your kind words!

The software works well, is intuitive. By far, the best thing about Tracker has been the support when needed. There is always someone there to help or lead me through a difficult issue. They also do constant updates, adding new features, which is nice.

The problem with all ATS is the "buckets" for contacts/placements/submittals/jobs. for reporting, the "buckets" don't talk to each other well, but Tracker is working on that.

Using tracker changed the way we ran our daily processes. It has improved efficiency and has allowed us to grow and expand our business with ease

Looking back, the integration was a bit challenging. In hingsight, we should have adapted to what Tracker had already identified in terms of process as opposed to using our outdated ways

The software is great. It is user-friendly. Colourful, easy, great with reporting and automation.

I wish Tracker were a little more integrated. When you upload a new resume to an existing candidate or something from LinkedIn, it would automatically change the title and current company that the candidate works at in their file.

Relativity and ease of use; and the fabulous support team

Nothing. Easy to use and we had a fantastic experience with conversion from our previous system

I like how easy the interface is to use. Customer service is also great.

None. I enjoy using this product. I would recommend to others.

we can create hot lists that helps to email people in bulk

sometimes it was too slow as its in cloud

Strong database system to house all the candidates and keep all the recruiters up to date with job openings and candidate activities. Tracker RMS is highly intuitive and easy to use. Additionally, it is easy to customize to meet your specific needs.

Great ability to upload PDF and Word-based resumes. No ability to upload spreadsheets

I did like that our text software was easily linked to tracker.

Email set up was too comlicated and never worked. Searching for information was challenging. It would only come up in certain screens and it seemed like my co workers and i could never get the same search results when we tried to

I think the pros are everything pretty much - the way that it is cross functional and you can do the same thing multiple ways

The only con I can think of is that you are not able to open a second tab alot of people are used to having multiple tabs open

Tracker has excellent customer service - very personal, professional and quick to respond! We mainly dealt csr and she is amazing! Her coaching is thorough and she communicates patiently and clearly. She provided us with useful ideas in making our tracker use more effective! Coming to the Tracker software, I must say that it is user-friendly, pocket-friendly and customizable to fit into one's needs!

Found the product a little time consuming as it does not sort data when clicking on columns. Sourcing from job sites can also be made more user friendly and a better snippet of the profile can be provided. The view of the snippet as well as the resume (it may be the font or the font size) and the alignment looks very different from the actual view of the resume. Saving a draft is not possible like how it can me done in other email providers. While there have been other minor hiccups every now and then, they have been corrected within 24 hours by the responsive Tracker team.

TrackerRMS's conversion team is wonderful to work with. They have gone above and beyond the call of duty to get our data from the other horrible ATS platform and integrated correctly into TrackerRMS. It was a painful process, but not because of Tracker. Tracker did everything they could to make it as easy on me as possible.

Truthfully, I have no idea yet since we are just using the platform. The one request I have thus far is to have the Reason Status to close a job a required field with a drop down reason list but ONLY during the close of the job and not through out the process. We report on how many jobs are closed based on the reason status.

Excellent customer service. Her coaching is thorough. She communicates patiently and clearly. She Saves me time. She's cordial and has provided me with useful ideas for my personalized style of Tracker use. The software Is user friendly. Thorough. Customizable.

Hot list: It would be great to have an area to save useful links (content) to send to clients fyi. Example: links on informative articles particularly of interest to CFO's to send to: my CFO hot list for their information.

Our team would agree that one of the largest benefits in Tracker is the ease of work flow and the power of the templates. For example if you are sending a contract to a client once you have placed a consultant, the template will not only send the email with the agreement, but it will also update the job work flow as well as the candidate work flow and close the job all in one step. It keeps our system much cleaner than before.

I would like to see the ability to auto-journal multiple email addresses for one contact or consultant.

Ease of use, logical setup. We are a startup recruiter firm and have Tracker has become an essential part of our recruiting process

While there have been some hiccups, they have always been corrected within 24 hours by the responsive Tracker team.

-As a company we were able to transfer and consolidate two different systems, SalesForce and BigBiller, into one accessible databank that can be better utilized by our team -Their customer support - has been incredibly responsive and helpful through our transition and the learning curve associated.

-There is a learning curve. The process can be sped up however, the guide/walkthrough videos and the customer support are both great resources. -The transition was bumpy as first, but to be expected as we were not only moving but also combining two different platforms of data into one singular software. Which was underestimated on the TrackerRMS side.

handles both the sales & recruiting side of our business, allowing us to eliminate the (expensive) SalesForce licenses.

Conversion was a major, drawn out effort. Since we were converting from 2 separate systems (SF & an RMS), Tracker underestimated the time an effort required to deliver our merged dataset.

We changed to TrackerRMS in December 2017. The intake and customer service has been seamless. I’ve gone through a number demos and TrackerRMS was at the top of our list. To date, I am extremely happy with the system, customizations, and especially the customer service. Our workflow has increased and team morale has risen. TrackerRMS has been a big step forward for us, in the right direction.

A few upgrades which we are told are coming this year would add tremendous value. Overall, the system is very customizable, user friendly so overall, great product.

Texting feature, ability to say in contact with candidate, ease of use, operating solely out of this system.

The only bad thing I will say and its not even TrackerRMS, but I wish out limit on text feature was longer.

very easy to use. easy to load resumes and search key words. great place to keep track of recruiting information.

I've created some manual fields which are great but sometimes those fields don't automatically populate in "workflow". I probably just need to call Tracker to have them help me fix it. They are always responsive in helping me figure things out and customize things how I would like them.

Easy to use interface, customer first approach, committed to constant enhancements. Integration with technologies that are constantly changing and evolving in the staffing and recruiting industry makes the product very attractive. Customization of verbiage used by your own firm allows the product to feel like you made it yourself - engineered for just your firm.

Continual advancements in mobile (phone) application will enhance usage in the field that will bring speed to the activities of staffing sales professionals.

1. New layout to allow you to create any tabs and content are great. I have a layout for my sales team that is different to my recruitment team. 2. Weekly webinars are great and online help files are ideal for startup companies. System is really quick unlike others that I have used. 3. Rich in features from prospecting to placements. Job board searching works really well for sourcing and with only one system needed for all aspects of our business, TrackerRMS work well for us and integrates into our QuickBooks system so saves us a lot of time.

1. The campaign tool is excellent and whist its great that it tracks bounce backs it would be ideal if it could tell me which landing pages the contacts have clicked on 2. TrackerRMS is an end to end tool so it can be a little intimidating at first. The team were very helpful in guiding me through training and making sure I understood the workflow. Once you get the basics its easy. 3 They did not have a big web presence and I only found them though Software Advice.

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