She is attentive and reacts and replies immediately with help to any issue I have had. She genuinely cares about taking care of her customers and is exceptional at what she does.
Tracker is easy to use and allows us to customize reports to meet our business needs. We love having dedicated support for when we have questions or would like to learn more about the functionality.
Customer service is fantastic as well. Customer representatives were extremly thoughtful and helpful.
There is little room for error with this program. You have no way to delete assignments without messing up your entire workflow.
Tried to get support during covid 19, non offered and accused of holding out a begging bowl. Shocking attitude and customer service.
Recording phone calls can be a bit tedious. Also the recording of emails is some time a little difficult to track and are assigned under the wrong profile.