TrackerRMS Reviews

Pros
The best thing about TrackerRMS is how customizable it is. We are able to edit fields, lists, create reports, and see everything in real time which has improved the efficiency of our operations

Cons
There are some fields that we are unable to pull into our custom reports so we have to ask customer service to make the report for us which takes extra time. It would be better if all fields could be pulled into any report.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I appreciate how TrackerRMS offers many ways to accomplish the same result. It doesn't force me to do any activity using a singular approach. I have experience with CRMs; however, this is my first encounter with an Applicant Tracking System, so coming into this organization, I reset my expectations. What worked on other platforms wasn't going to apply to this one and, more often than not, not being realistic with ANY software can create negative experiences. The FAQs, orientation videos, and support via the account management and success teams make learning the functionality easier than most systems. The trick is actually to focus on the material, though. If you do, you'll be interacting with everything the platform has to offer and more in no time. If you don't, I guarantee it'll be a source of frustration because it is the same with learning anything new or unfamiliar. Having the ability to store communications, documentation, comments, company, and candidate details all in one place is more of a strength than most realize. It reduces the time you have to search for things in your e-mail, cloud storage, desktop, etc. The workflow is logical, and the customizations allow for a company or department to generate specific reporting applicable to their team. The LinkedIn integration, ability to forward e-mails to a record, change dashboards, and streamline processes as you see fit is a tremendous asset.

Cons
The "con" section of any review never seems fair to the company, from my perspective. What I see as unfavorable from my view may be a positive for someone else. The platform does what it promises. It allows you to track leads, add details to records, manage candidates, automate marketing campaigns, integrate with applicable apps such as LinkedIn, track time, manage payroll, store documents, and produce detailed reports. The only con I have with the system is the information being put into it by the other fallible human beings (nothing and no one is perfect). What goes in is what comes out. Not having everyone be as conscientious of their data entry is the source of my frustration as an admin. Some may say "inflexibility" and a lack of customization are cons. However, from a development standpoint, the more flexibility and custom options you build for clients, the higher the risk for issues. So even if some of my ideas are great ones, that doesn't mean they belong in a system with thousands of others that it'd negatively impact in the end.

Rating breakdown

Likelihood to recommend: 9/10

Pros
This program is web based, which is wonderful and can be accessed at any time. All the information is there, at any given time and available. The ease and functionality of this product is very reassuring. However the best review I can give is in regards to my customer service. One of the customer rep is and has been amazing. She is attentive and reacts and replies immediately with help to any issue I have had. She genuinely cares about taking care of her customers and is exceptional at what she does. I am grateful she is my Client Manager. I have zero concern when I place a ticket or email her that I will not get a response and resolution basically immediately. She is simply wonderful.

Cons
This program does time out quite a bit and logs me out as well in the middle of working. We also cant always have exactly what we want immediately, there has to be some development involved at times for certain things.

Rating breakdown

Likelihood to recommend: 9/10

Pros
We have a very unique program and one of the things we liked most about Tracker was their ability to jump in and customize the software to accompany our program's vernacular. It fits most of our needs and allows our program to truly focus on our mission. The customer service through Michelle Crisp has been five star since day one. She is professional and knows how to get us what we need in a timely manner so we can continue to focus on our day to day tasks. I have worked with many of the larger software platforms and this is user friendly in comparison.

Cons
There is little room for error with this program. You have no way to delete assignments without messing up your entire workflow. It's very difficult to deal with if that happens.

Rating breakdown

Likelihood to recommend: 6/10

Pros
I like everything about this program, it makes it very easy for workflow and process. It is very user-friendly I can easily pick up where I left off and the email functionality is awesome, now that I am using it.

Cons
There isn't much I do not like, maybe there can be additional color options added to be able to use in display settings

Rating breakdown

Likelihood to recommend: 10/10

Pros
Strong database system to house all the candidates and keep all the recruiters up to date with job openings and candidate activities. Tracker RMS is highly intuitive and easy to use. Additionally, it is easy to customize to meet your specific needs.

Cons
Great ability to upload PDF and Word-based resumes. No ability to upload spreadsheets

Rating breakdown

Likelihood to recommend: 9/10

Pros
Always growing and improving. Loving how you can get to the candidate's job placement record directly from their profile now.

Cons
The lag time. Also, the reporting tool is not easy to use as well as creating custom dashboards. The calendar is not easy to read or use.

Rating breakdown

Likelihood to recommend: 8/10

Pros
we can create hot lists that helps to email people in bulk

Cons
sometimes it was too slow as its in cloud

Rating breakdown

Likelihood to recommend: 8/10

Pros
GUI, layout, easy of accessing Customers, Jobs, Leads, Contacts and Candidates

Cons
Not as intuitive to use as I'd like; must use help files.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Tracker is great, the system is highly customizable and very user friendly. It does a lot of CRM functionalities and email campaigns, the reporting and searching functionalities are also great.

Cons
There is a learning curve to the reporting, but once you get it, it is really useful.

Rating breakdown

Likelihood to recommend: 10/10

Rating breakdown

Pros
1. New layout to allow you to create any tabs and content are great. I have a layout for my sales team that is different to my recruitment team. 2. Weekly webinars are great and online help files are ideal for startup companies. System is really quick unlike others that I have used. 3. Rich in features from prospecting to placements. Job board searching works really well for sourcing and with only one system needed for all aspects of our business, TrackerRMS work well for us and integrates into our QuickBooks system so saves us a lot of time.

Cons
1. The campaign tool is excellent and whist its great that it tracks bounce backs it would be ideal if it could tell me which landing pages the contacts have clicked on 2. TrackerRMS is an end to end tool so it can be a little intimidating at first. The team were very helpful in guiding me through training and making sure I understood the workflow. Once you get the basics its easy. 3 They did not have a big web presence and I only found them though Software Advice.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We started using TrackerRMS in February 2015 after having evaluated about 15 other options. We spent a great deal of time evaluating Applicant Tracking Systems to ensure we were selecting the right software that could meet our requirements and equally important a company who stands behind their Customers by providing premium Customer Service. TrackerRMS was undeniably the hands down winner. TrackerRMS offers an extremely intuitive, clean, and easy to use design and navigation which was of primary importance to us to ensure our team would be able to learn the system without impacting recruitment efforts. Most of the other Applications charge per feature whereas with TrackerRMS, they were included in the base price. We have been particularly impressed by the flexibility and usability of the system.We no longer need to update dozens of manual Excel spreadsheets due to Tracker's customizable reporting.

Cons
I honestly can't identify any weaknesses in TrackerRMS. The best part is the TrackerRMS team continually listens to our feedback and implements upgrades frequently so all clients can leverage. We really feel like we are in a relationship with TrackerRMS and that says a lot.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Tracker has excellent customer service - very personal, professional and quick to respond! We mainly dealt csr and she is amazing! Her coaching is thorough and she communicates patiently and clearly. She provided us with useful ideas in making our tracker use more effective! Coming to the Tracker software, I must say that it is user-friendly, pocket-friendly and customizable to fit into one's needs!

Cons
Found the product a little time consuming as it does not sort data when clicking on columns. Sourcing from job sites can also be made more user friendly and a better snippet of the profile can be provided. The view of the snippet as well as the resume (it may be the font or the font size) and the alignment looks very different from the actual view of the resume. Saving a draft is not possible like how it can me done in other email providers. While there have been other minor hiccups every now and then, they have been corrected within 24 hours by the responsive Tracker team.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Our team would agree that one of the largest benefits in Tracker is the ease of work flow and the power of the templates. For example if you are sending a contract to a client once you have placed a consultant, the template will not only send the email with the agreement, but it will also update the job work flow as well as the candidate work flow and close the job all in one step. It keeps our system much cleaner than before.

Cons
I would like to see the ability to auto-journal multiple email addresses for one contact or consultant.

Rating breakdown

Likelihood to recommend: 10/10

Pros
-As a company we were able to transfer and consolidate two different systems, SalesForce and BigBiller, into one accessible databank that can be better utilized by our team -Their customer support - has been incredibly responsive and helpful through our transition and the learning curve associated.

Cons
-There is a learning curve. The process can be sped up however, the guide/walkthrough videos and the customer support are both great resources. -The transition was bumpy as first, but to be expected as we were not only moving but also combining two different platforms of data into one singular software. Which was underestimated on the TrackerRMS side.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Connection to customer support by two ways: tickets and call-in service. Either connection gets results within a short period of time.

Cons
Because candidates don't always pay attention to where they list hours, on the time sheet weekly entry screen, the order of the Planning Tasks that list on screen could change from Alphabetic to most common- Regular Hours line then OT line then others

Rating breakdown

Likelihood to recommend: 8/10

Pros
Easy to use interface, customer first approach, committed to constant enhancements. Integration with technologies that are constantly changing and evolving in the staffing and recruiting industry makes the product very attractive. Customization of verbiage used by your own firm allows the product to feel like you made it yourself - engineered for just your firm.

Cons
Continual advancements in mobile (phone) application will enhance usage in the field that will bring speed to the activities of staffing sales professionals.

Rating breakdown

Likelihood to recommend: 10/10

Pros
TrackerRMS Recruitment is a fantastic system. This system runs like a well-oiled machine and meets the necessities for all businesses types, from larger corporations to smaller businesses. No matter how unique your business process is, and no matter what needs you need met, Tracker is built to excel for you. Tracker truly believes in client relationships. Their entire development is based upon their client's needs. Requests, ideas, and tickets are not just read and heard like with the normal big name ATS vendors; they're developed! We have never felt like just another ticket when it comes to Tracker, because they take immediate action to guarantee your satisfaction. It provides strong CV parsing using the top provider, Sovern. It's cloud-based, and we have a dedicated Server through Rackspace. It's SQL, data migration, and importation-friendly. Tracker flows seamlessly from CRM to ATS to Onboarding to Accounting/Payroll to EMS (Employee Management System).

Cons
Truly, anything with TrackerRMS that has needed improvement or development has been established. There's nothing to dislike.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Customization/layout of screens Customer service/tech support is completely responsive They take suggestions, listen and give all ideas consideration They are constantly rolling out new features to the product

Cons
There's not much I don't like about it. Of course I'd love to have all the bells and whistles from every ATS I've ever used or seen, but that's just not realistic. Tracker has taken several suggestions and turned them into reality, so the things I may have missed with previously used ATS' are diminishing.

Rating breakdown

Likelihood to recommend: 10/10

Pros
very easy to use. easy to load resumes and search key words. great place to keep track of recruiting information.

Cons
I've created some manual fields which are great but sometimes those fields don't automatically populate in "workflow". I probably just need to call Tracker to have them help me fix it. They are always responsive in helping me figure things out and customize things how I would like them.

Rating breakdown

Likelihood to recommend: 9/10

Pros
ability to customize settings, simple easy to use UX and small company feel when i needs support! able to use for sales team & recruiting team.

Cons
inability to integrate with linkedin. does not seem to seamlessly link to 3rd party tools (i could be wrong!)

Rating breakdown

Likelihood to recommend: 8/10

Pros
Huge amount of flexibility with what information to show/hide from different system users - streamlining many of the everyday processes that recruiters, admin staff and BD reps have to complete. There are some great reporting tools to help managers keep track of KPIs - again, flexibility here far exceeds many of the competitors in the market. Although the company is small, they are very attentive to our needs, and did a great job of importing the data from our previous CRM.

Cons
Currently, the look and feel of the product is a little dated, but it seems like the next update will modernize the software to be more in line with competitors.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The easy of use is great. I like the ability to customize every aspect of the program from layout to user specific fields. Excellent customer service. Any issues are dealt with in a timely fashion.

Cons
The ability to sort data by clicking on columns. I believe this feature is being introduced in their new release.

Rating breakdown

Likelihood to recommend: 9/10

Pros
TrackerRMS is very customizable to work with our process. The customer service is bar none. I always got the chance to meet with them during a conference and they are just good people. The system is easy to use.

Cons
The system can be a little sluggish at times. Tends to not always catch duplicate candidates that are added in.

Rating breakdown

Likelihood to recommend: 8/10