getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Customer Experience Software with Free - Page 5

Last updated: September 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

181 software options

Kano logo

Survey platform for analyzing customer feedback

Kano Surveys is a purpose-built platform for running Kano model surveys. Create focused product research, collect customer feedback, analyse feature categories, and prioritise what to build next based on what will have the biggest impact on customer satisfaction.

Read more about Kano

Users also considered
XEBO.ai logo

Cloud-based Feedback Management Solution

Survey2Connect is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration.

Read more about XEBO.ai

Users also considered
Screeb logo

We help companies to (re)connect with their customers

The All-In-One Platform 
to Build Product Experiences Your Users Will Love

Read more about Screeb

Users also considered
Pobuca Experience Cloud logo

Cloud CX & loyalty management for B2C brands

Cloud-based CX and loyalty platform unifying customer data, omnichannel engagement, and loyalty program management for mid-market and.

Read more about Pobuca Experience Cloud

Users also considered
AnyRoad logo

Make every experience count.

AnyRoad is the leading Experience Relationship Management (ERM) platform enabling brands to measure, scale, and implement their experiential programs.

Read more about AnyRoad

Users also considered
Newired logo

Contextual guidance for in-app support

Newired is a 100% code free, enterprise digital adoption solution which helps companies guide, analyze & optimize user experience. Create interactive guidance layers on top of existing web-based apps or websites to provide step-by-step guidance.

Read more about Newired

Users also considered
Drift logo

Live chat & in-app messaging for sales & marketing

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Read more about Drift

Users also considered
Appy Pie Live Chat logo

Live chat software for customer experience management

Appy Pie Live Chat Software is a solution for businesses seeking to enhance their customer support and engage with website visitors in real-time. This live chat software offers a range of features that optimize the user experience, provide valuable customer insights, and boost team productivity. Appy Pie Live Chat offers various customization options, allowing businesses to create a branded and visually appealing chat widget.

Read more about Appy Pie Live Chat

Users also considered
Kantar Marketplace logo

Market research software trusted by leading brands

Kantar Marketplace is an automated market research platform designed for insights professionals, marketers, and agencies who want to test, learn and move faster. It is the only market research platform with solutions that have been independently validated to predict sales and brand growth.

Read more about Kantar Marketplace

Users also considered
Inline Manual logo

Digital adoption platform facilitating customer engagement

Inline Manual is a cloud-based digital adoption platform designed to help businesses improve customer engagement by creating engaging walkthroughs, tips or tutorials for users to complete tasks and gain specific results across enterprise applications.

Read more about Inline Manual

Users also considered
LoyaltyXpert logo

Customer Loyalty Management Platform

AI-powered SaaS loyalty management software for customer and channel programs, sales tracking, and rewards automation.

Read more about LoyaltyXpert

Users also considered
UserExperior logo

Everything you need to analyze digital experience.

UserExperior is a qualitative mobile analytics tool to visualize and improve broken experiences inside your app.

Read more about UserExperior

Users also considered
Heap logo

All-in-one solution for creating great digital experiences.

Heap is the only solution that shows you every action by every user on your product or site, then provides direction on the improvements that will most impact your business. With One-Click Session Replay & Autocapture, teams can quickly improve conversion, retention, and customer delight.

Read more about Heap

Users also considered
Broadcaster BOT logo

Connect the world with your company.

BroadcasterBot, the business platform for conversing with your customers through various communication channels from a single tool with multiple artificial intelligence-powered bots and agents, integrating WhatsApp Business, Facebook Messenger, Google Business Chat, and RCS channels.

Read more about Broadcaster BOT

Users also considered
Zoho Desk logo

Cloud-based help desk for all business sizes

Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
Arena logo

Group Live Chat Platform

Arena creates group rooms for any event, live, and streaming allowing users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match with your website design.

Read more about Arena

Users also considered
Eclipse AI logo

Cloud-based AI voice-of-customer platform

Cloud-based generative AI platform unifying omnichannel voice-of-customer data from surveys and reviews to predict and reduce customer.

Read more about Eclipse AI

Users also considered
StoryPulse logo

Closed loop customer assessment & response management tool

StoryPulse is a customer engagement platform that provides businesses with tools to create customizable assessments and capture clients’ feedback using surveys. Sales professionals can create qualitative or quantitative assessments, add multiple questions in polls, and sort them in a specific order.

Read more about StoryPulse

Users also considered
Refiner logo

User feedback & customer survey software for SaaS companies

Refiner is a user feedback & customer survey software built specifically for SaaS companies. We help data driven SaaS teams better understand their users, measure customer satisfaction (NPS, CSAT), or research what to build next.

Read more about Refiner

Users also considered
Survio logo

Turn feedback into growth with Survio.

Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.

Read more about Survio

Users also considered
Freshdesk logo

Cloud-based AI help desk for teams of all sizes

Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels.

Read more about Freshdesk

Users also considered
Zoho PageSense logo

The Complete A/B Testing and CRO Platform

Zoho PageSense is a complete A/B testing & CRO platform used by brands around the world for increasing their website's conversion rates.

Read more about Zoho PageSense

Users also considered
Critizr logo

Customer feedback collection & analysis platform for retail

Critizr is an all-in-one customer feedback & experience management platform which enables the collection, processing, and analysis of customer feedback. The solution supports data collection through multiple channels, real-time customer satisfaction analysis, performance measurement, and more.

Read more about Critizr

Users also considered
Smaply logo

Customer experience solution with customer profile sharing

Smaply is a tool for journey mapping and management. You can add various important details of each touchpoint and visualize your customer's journey using images, texts, emotions, KPIs and metrics. Go into more detail by adding pain points, solutions and opportunities, so gaining insights is quicker.

Read more about Smaply

Users also considered
Usage Intelligence logo

Usage analytics solution built for distributed software

The 1st analytics solution purpose-built for distributed software (Windows, Mac, and Linux) platforms provides insight into usage by properties: region, version, OS platform, and architecture.

Read more about Usage Intelligence

Users also considered