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Best Free Customer Experience Software

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Qualtrics CustomerXM

4.7
(218)

Customer experience management (CXM) platform

Free
Contact Qualtrics for pricing information.

Read more about Qualtrics CustomerXM

Delighted

4.8
(30)

Multi-channel customer feedback collection with NPS scoring

Free
BILLED MONTHLY: FREE = $0 per month PLAN 1 = $99 per month PLAN 2 = $249 per month ENTERPRISE = Contact for pricing BILLED YEARLY: FREE = $0 per month PLAN 1 = $89 per month PLAN 2 = $224 per month ENTERPRISE = Contact for pricing

Read more about Delighted

Zendesk

4.4
(2,547)

Service-first CRM company that builds support & sales tools

Free
Please contact Zendesk for complete pricing details.

Read more about Zendesk

Key Survey

4.6
(38)

Cloud based and on premise survey software

Free
Contact Key Survey for pricing information or a quote.

Read more about Key Survey

FullStory

4.6
(56)

Everything you need to know about your digital experience.

Free
Contact FullStory for pricing details.

Read more about FullStory

Trustpilot

4.5
(573)

Customer review management platform for online businesses

Free
Free: $0 per month Lite: From $299 per month (paid annually) Pro: From $549 per month (paid annually) Enterprise: contact Trustpilot

Read more about Trustpilot

Hotjar

4.7
(375)

Behavior Analytics for any business selling online.

Free
Basic: Free. Get started collecting data from up to 2,000 pageviews per day. Pro: $39/month. Collect data from: 10,000 pageviews per day. Business: $99/month. Collect data from: 20,000 pageviews per day.

Read more about Hotjar

Smartlook

4.7
(112)

Qualitative analytics for websites and mobile apps

Free
Free package: 1,500 sessions/month Starter package: €31/month for 7,500 sessions/month Power package: €79/month for 25,000 sessions/month Enterprise: contact Smartlook for more pricing information

Read more about Smartlook

Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

Free
$1.75/month for a local DID $2.00/month for a toll-free DID $0.02/minute for inbound & outbound calls (USA/CAN) $0.02/session for live customer chats $0.10/GB of screen recording storage No monthly subscription fee.

Read more about Qubicles

Podium

4.5
(388)

Review management, reputation software, feedback & webchat

Free
Fully customized pricing for your business needs and number of locations. Contact us for a free analysis.

Read more about Podium

SurveySparrow

4.4
(48)

Conversational survey tool

Free
Ranging from Free to Elite, there are 5 plans available to the user. Users can choose to be billed quarterly/annually and there is also pro-rated refunding available. The Basic Free Plan at $0, Starter Plan at $19, Premium Plan at $49, Enterprise Plan at $149, and the Elite Plan are the pricing plans offered.

Read more about SurveySparrow

Zoho CRM

4.2
(4,778)

CRM software that helps you sell smarter, better, faster.

Free
Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).

Read more about Zoho CRM

NiceJob

4.9
(95)

Reputation marketing with reviews, social & SEO tools

Free
Contact NiceJob for pricing information.

Read more about NiceJob

EngageBay

4.6
(67)

Integrated sales & marketing software for growing teams

Free
Basic: $6.99/month paid yearly (or $9.99/month when paid monthly) for 15,000 contacts and 10,000 emails per month Growth: $23.99/month paid yearly (or $29.99/month when paid monthly) for 50,000 contacts and 25,000 emails per month Pro: $63.99/month paid yearly (or $79.99/month when paid monthly) for unlimited contacts and 50,000 emails per month

Read more about EngageBay

ThinkOwl

(0)

Customer service powered by AI

Free
Silver – $0 per seat per month (Max. 5 Agents) Gold – $49 per seat per month billed monthly or $42 per seat per month billed yearly Platinum – $89 per seat per month billed monthly or $79 per seat per month billed yearly Diamond – $149 per seat per month billed monthly or $129 per seat per month billed yearly

Read more about ThinkOwl

SmartKarrot

4.5
(8)

Comprehensive Product and Customer Success Platform

Free
Contact SmartKarrot for a personalized price quote.

Read more about SmartKarrot

Bitrix24

4.0
(458)

100% free CRM, collaboration and communication tool suite

Free
A 30-day free trial is available, and a free plan for starter business tools, after which pricing is as follows: Special Plans: Start+: $24/month for 2 users CRM+: $69/month for 6 users Project+: $69/month for 24 users Business Plans: Standard: $99/month Professional: $199/month

Read more about Bitrix24

Jebbit

4.9
(10)

Survey management solution for customer experience

Free
Contact Jebbit for pricing details.

Read more about Jebbit

Thematic

4.9
(15)

AI-powered customer feedback analysis

Free
Contact Thematic to request pricing information.

Read more about Thematic

Usage Intelligence

4.3
(7)

Usage analytics solution built for distributed software

Free
Custom pricing for your product usage analytics requirements is available.

Read more about Usage Intelligence

ProfitWell

4.7
(20)

Real-time analytics for subscription businesses—100% free

Pyze

4.8
(19)

Actionable customer intelligence for brands & enterprises

Free
Growth plan: free Warp Speed plan: $299/month paid annually (or $399/month when paid monthly) Enterprise plan: contact Pyze for a custom pricing plan

Read more about Pyze

Zoho Desk

4.5
(1,648)

Cloud-based help desk platform

Free
● Free - up to 3 users, forever! ● Standard - $14/agent/month ● Professional - $23/agent/month ● Enterprise - $40/agent/month

Read more about Zoho Desk

Newired

4.3
(9)

Contextual guidance for in-app support

Free
More information about pricing at: https://www.newired.com/newired-pricing/

Read more about Newired

re:spondelligent

5.0
(2)

Review management platform

Free
Pricing per location. Starting at $49/month for 1 location ($39/month when paid yearly). Contact re:spondelligent for more information on pricing.

Read more about re:spondelligent

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