Free Customer Experience Software

Best Top 10 List with Online/Web Based Reviews
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44 apps

SoGoSurvey   

606
Customer and employee experience management platform.
Free
Basic plan (survey) : free for life Plus plan (survey) : $299/year Pro plan (survey) : $199/month or $788/year P… Read more about SoGoSurveyremium plan (survey) : $299/month or $1188/year Enterprise plan (survey) : Call for pricing, +1 (800) 646-0520 SoGoCX : Call for pricing, +1 (800) 646-0520 SoGoEX : Call for pricing, +1 (800) 646-0520 SoGoSurvey also provides plans for non-profits, academics, and students, and offers custom survey design services.
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Customer and employee experience management platform.
Free
Basic plan (survey) : free for life Plus plan (survey) : $299/year Pro plan (survey) : $199/month or $788/year P… Read more about SoGoSurveyremium plan (survey) : $299/month or $1188/year Enterprise plan (survey) : Call for pricing, +1 (800) 646-0520 SoGoCX : Call for pricing, +1 (800) 646-0520 SoGoEX : Call for pricing, +1 (800) 646-0520 SoGoSurvey also provides plans for non-profits, academics, and students, and offers custom survey design services.
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SurveySparrow   

38
Conversational survey tool
Free
Ranging from Free to Elite, there are 5 plans available to the user. Users can choose to be billed quarterly/annually a… Read more about SurveySparrownd there is also pro-rated refunding available. The Basic Free Plan at $0, Starter Plan at $19, Premium Plan at $49, Enterprise Plan at $149, and the Elite Plan are the pricing plans offered.
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Conversational survey tool
Free
Ranging from Free to Elite, there are 5 plans available to the user. Users can choose to be billed quarterly/annually a… Read more about SurveySparrownd there is also pro-rated refunding available. The Basic Free Plan at $0, Starter Plan at $19, Premium Plan at $49, Enterprise Plan at $149, and the Elite Plan are the pricing plans offered.
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Zoho Desk   

1,598
Industry's first context-aware Helpdesk Software
Free
● Free - up to 3 users, forever! ● Standard - $12/agent/month ● Professional - $20/agent/month ● Enterprise - $35/agen… Read more about Zoho Deskt/month
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Industry's first context-aware Helpdesk Software
Free
● Free - up to 3 users, forever! ● Standard - $12/agent/month ● Professional - $20/agent/month ● Enterprise - $35/agen… Read more about Zoho Deskt/month
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Zoho CRM   

3,832
CRM software that helps you sell smarter, better, faster.
Free
Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Business… Read more about Zoho CRMes) - $12/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $20/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $35/user/month (billed annually).
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CRM software that helps you sell smarter, better, faster.
Free
Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Business… Read more about Zoho CRMes) - $12/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $20/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $35/user/month (billed annually).
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Revulytics   

7
The 1st usage analytics solution built for distributed software
Free
Custom pricing for your product usage analytics requirements is available. Read more about Revulytics
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The 1st usage analytics solution built for distributed software
Free
Custom pricing for your product usage analytics requirements is available. Read more about Revulytics
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NiceJob   

62
Reputation management with reviews, social & SEO tools
Free
Contact NiceJob for pricing information. Read more about NiceJob
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Freshdesk   

2,148
Online helpdesk system and customer service software
Free
Freshdesk is priced per support agent per month, and has 5 different plans. Sprout - €0 (unlimited free agents) Blo… Read more about Freshdeskssom - €19/agent/month billed monthly or $15/agent/month billed yearly Garden - €35/agent/month billed monthly or $29/agent/month billed yearly Estate - €65/agent/month billed monthly or $49/agent/month billed yearly Forest - €125/agent/month billed monthly or $109/agent/month billed yearly
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Online helpdesk system and customer service software
Free
Freshdesk is priced per support agent per month, and has 5 different plans. Sprout - €0 (unlimited free agents) Blo… Read more about Freshdeskssom - €19/agent/month billed monthly or $15/agent/month billed yearly Garden - €35/agent/month billed monthly or $29/agent/month billed yearly Estate - €65/agent/month billed monthly or $49/agent/month billed yearly Forest - €125/agent/month billed monthly or $109/agent/month billed yearly
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Userbrain   

0
Usability testing platform for developers
Free
•Subscription Plan: $19/mo •Pay As You Go Plan: $29 per user test •$49/month for sending invitations to participants. Read more about Userbrain
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Usability testing platform for developers
Free
•Subscription Plan: $19/mo •Pay As You Go Plan: $29 per user test •$49/month for sending invitations to participants. Read more about Userbrain
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Bitrix24   

404
100% free CRM, collaboration and communication tool suite
Free
A 30-day free trial is available, after which pricing is as follows: CLOUD - Basic (up to 12 users): Free - CRM+… Read more about Bitrix24 (up to 6 users): $69/month - Standard (up to 50 users, 100GB storage): $99/month - Professional (unlimited users, unlimited storage): $199/month ON-PREMISE - Bitrix24.CRM (up to 12 users): $1,490 - Business (50-500 users): from $2,990 - Enterprise (1000+ users): from $24,990
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100% free CRM, collaboration and communication tool suite
Free
A 30-day free trial is available, after which pricing is as follows: CLOUD - Basic (up to 12 users): Free - CRM+… Read more about Bitrix24 (up to 6 users): $69/month - Standard (up to 50 users, 100GB storage): $99/month - Professional (unlimited users, unlimited storage): $199/month ON-PREMISE - Bitrix24.CRM (up to 12 users): $1,490 - Business (50-500 users): from $2,990 - Enterprise (1000+ users): from $24,990
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Smartlook   

97
Qualitative analytics for websites and mobile apps
Free
Free package: 1,500 sessions/month Starter package: €31/month for 7,500 sessions/month Power package: €79/month for 25,… Read more about Smartlook000 sessions/month Enterprise: contact Smartlook for more pricing information
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Qualitative analytics for websites and mobile apps
Free
Free package: 1,500 sessions/month Starter package: €31/month for 7,500 sessions/month Power package: €79/month for 25,… Read more about Smartlook000 sessions/month Enterprise: contact Smartlook for more pricing information
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MySurveyLab   

35
Survey software and questionnaire tool
Free
MySurveyLab provides subscription plans to suit everyone needs. Prices range from $29-$149 a month. Students get 50% off. Read more about MySurveyLab Test any plan for 14 days for FREE. Starter: $29/month includes 1000 responses per month. Standard (for small companies): $39/month includes 2500 responses per month. Professional (for professionals and mid-size companies): $149/month includes unlimited responses. Enterprise plans are also available with unlimited responses included. Contact MySurveyLab for a pricing quote.
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Survey software and questionnaire tool
Free
MySurveyLab provides subscription plans to suit everyone needs. Prices range from $29-$149 a month. Students get 50% off. Read more about MySurveyLab Test any plan for 14 days for FREE. Starter: $29/month includes 1000 responses per month. Standard (for small companies): $39/month includes 2500 responses per month. Professional (for professionals and mid-size companies): $149/month includes unlimited responses. Enterprise plans are also available with unlimited responses included. Contact MySurveyLab for a pricing quote.
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LiveAgent   

782
Great customer service starts with better help desk software
Free
14-day free trial, no credit card required. Subscription plans: Free: $0/agent/month Ticket: $15/agent/month Ticket… Read more about LiveAgent + Chat: $29/agent/month All-inclusive: $39/agent/month Self-hosted licenses: Downloadable: $11,950 - 20 agents included, +$690 for each additional agent. Enterprise: $34,950 - 50+ agents.
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Great customer service starts with better help desk software
Free
14-day free trial, no credit card required. Subscription plans: Free: $0/agent/month Ticket: $15/agent/month Ticket… Read more about LiveAgent + Chat: $29/agent/month All-inclusive: $39/agent/month Self-hosted licenses: Downloadable: $11,950 - 20 agents included, +$690 for each additional agent. Enterprise: $34,950 - 50+ agents.
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Yotpo  

202
Yotpo, the leading eCommerce marketing platform.
Free
Free - Up to 50 monthly orders - Review Request Emails - On-site Widgets - Moderation & Commenting - Social Pus… Read more about Yotpoh & SEO Page - And more Growth - Review Request Emails - On-site Widgets - 10+ Rewards Campaigns - Flexible Referral Program - Moderation & Commenting - Social Push & SEO Page - Reviews Carousel - Rich Snippets - Coupons & Email Upsells - And more Annual - Multi-Channel Content Generation - On-Site Widgets & Galleries - Customized Loyalty & Referrals Programs - Customer Photo Galleries - Google & Facebook Integration - Advanced Content Management - Custom Monthly Orders - Widgets & Emails Customization - Multiple Domains Support - Dedicated Success Manager - And more
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Yotpo, the leading eCommerce marketing platform.
Free
Free - Up to 50 monthly orders - Review Request Emails - On-site Widgets - Moderation & Commenting - Social Pus… Read more about Yotpoh & SEO Page - And more Growth - Review Request Emails - On-site Widgets - 10+ Rewards Campaigns - Flexible Referral Program - Moderation & Commenting - Social Push & SEO Page - Reviews Carousel - Rich Snippets - Coupons & Email Upsells - And more Annual - Multi-Channel Content Generation - On-Site Widgets & Galleries - Customized Loyalty & Referrals Programs - Customer Photo Galleries - Google & Facebook Integration - Advanced Content Management - Custom Monthly Orders - Widgets & Emails Customization - Multiple Domains Support - Dedicated Success Manager - And more
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ProProfs Knowledge Base  

17
Easily Create online FAQs, user manuals, documentation &more
Free
Try Any Plan Free For 15 Days- 1. FREE Plan($0): Forever Free for Small public Knowledge bases. 2. PROFESSIONAL ($29)… Read more about ProProfs Knowledge Base: Best for companies who only need a public knowledge base. 3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases. 4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tool tips, forms, chat, ticketing, etc.). 5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution. *All Pricing are per month (annually) for more details visit: https://www.proprofs.com/knowledgebase/signup/business/
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Easily Create online FAQs, user manuals, documentation &more
Free
Try Any Plan Free For 15 Days- 1. FREE Plan($0): Forever Free for Small public Knowledge bases. 2. PROFESSIONAL ($29)… Read more about ProProfs Knowledge Base: Best for companies who only need a public knowledge base. 3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases. 4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tool tips, forms, chat, ticketing, etc.). 5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution. *All Pricing are per month (annually) for more details visit: https://www.proprofs.com/knowledgebase/signup/business/
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Critizr  

0
Customer feedback collection & analysis platform for retail
Free
Contact Critizr for pricing information. Read more about Critizr
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Userlike  

631
Live chat and customer messaging for businesses of all sizes
Free
Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our premium… Read more about Userlike plans.
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Live chat and customer messaging for businesses of all sizes
Free
Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our premium… Read more about Userlike plans.
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Hotjar  

307
Behavior Analytics for any business selling online.
Free
Basic: Free. A limited package for personal use. Pro: $29/month. Unlimited insights for less than $1/day. Business:… Read more about Hotjar from $89/month. For organizations with high traffic.
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Behavior Analytics for any business selling online.
Free
Basic: Free. A limited package for personal use. Pro: $29/month. Unlimited insights for less than $1/day. Business:… Read more about Hotjar from $89/month. For organizations with high traffic.
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Pendo  

140
Product usage & behavior data capture
Free
Free with up to 100 monthly active users. Includes community support, rich product analytics, targeted in-app guides, pol… Read more about Pendols, NPS surveys and Pendo branding. For greater than 100 monthly users contact Pendo for a custom pricing plan.
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Product usage & behavior data capture
Free
Free with up to 100 monthly active users. Includes community support, rich product analytics, targeted in-app guides, pol… Read more about Pendols, NPS surveys and Pendo branding. For greater than 100 monthly users contact Pendo for a custom pricing plan.
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CheckMarket  

131
Cloud-based enterprise survey software solution
Free
Simple pricing based on volume of respondents. All plans include unlimited users and all features. Read more about CheckMarket
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Cloud-based enterprise survey software solution
Free
Simple pricing based on volume of respondents. All plans include unlimited users and all features. Read more about CheckMarket
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Reputology  

47
Review management for Google, Facebook and more
Free
Single Location: $49/month on an annual subscription. Multi-location: Contact Reputology for Enterprise pricing. Agenc… Read more about Reputologyies & resellers: Contact Reputology for Enterprise pricing.
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Review management for Google, Facebook and more
Free
Single Location: $49/month on an annual subscription. Multi-location: Contact Reputology for Enterprise pricing. Agenc… Read more about Reputologyies & resellers: Contact Reputology for Enterprise pricing.
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UXPressia  

40
Create customer journey maps, personas & impact maps online
Free
FREE: $0 Forever free PROFESSIONAL: $24/month per user Or $20/month per user billed annually ENTERPRISE: Contact UXPre… Read more about UXPressiassia
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Create customer journey maps, personas & impact maps online
Free
FREE: $0 Forever free PROFESSIONAL: $24/month per user Or $20/month per user billed annually ENTERPRISE: Contact UXPre… Read more about UXPressiassia
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GetFeedback  

39
Send better surveys. Collect better feedback.
Free
Create your free GetFeedback trial account at https://www.getfeedback.com GetFeedback Professional: $50/month GetFeedba… Read more about GetFeedbackck Enterprise: Starting at $150/month GetFeedback for Salesforce: Contact Us at sales@getfeedback.com
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Send better surveys. Collect better feedback.
Free
Create your free GetFeedback trial account at https://www.getfeedback.com GetFeedback Professional: $50/month GetFeedba… Read more about GetFeedbackck Enterprise: Starting at $150/month GetFeedback for Salesforce: Contact Us at sales@getfeedback.com
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FullStory  

51
Webpage data insights for improving customer experience
Free
Free: free plan available for up to 1,000 monthly sessions, 1 month retention, and 3 teammate seats. Professional: $84… Read more about FullStory9/month (billed annually) for 100,000 monthly sessions, 3 month retention, and 20 teammate seats. Enterprise: custom pricing is available for enterprises. Contact FullStory for a custom pricing quote.
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Webpage data insights for improving customer experience
Free
Free: free plan available for up to 1,000 monthly sessions, 1 month retention, and 3 teammate seats. Professional: $84… Read more about FullStory9/month (billed annually) for 100,000 monthly sessions, 3 month retention, and 20 teammate seats. Enterprise: custom pricing is available for enterprises. Contact FullStory for a custom pricing quote.
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WalkMe  

49
Transform the User Experience
Free
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Collect.chat  

40
Interactive chatbot for collecting data & feedback
Free
Free Lite: $10/month Standard: $29/month Plus: $69/month Agency: Custom pricing. Read more about Collect.chat
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Interactive chatbot for collecting data & feedback
Free
Free Lite: $10/month Standard: $29/month Plus: $69/month Agency: Custom pricing. Read more about Collect.chat
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