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Top Rated Customer Experience Software with Free - Page 2

Last updated: November 2026

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188 software options

Smartlook logo

Qualitative analytics for websites and mobile apps

Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels

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XM for Customer Experience logo

Customer experience management (CXM) platform

Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.

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Productboard logo

Customer-driven product management system

Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster.

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Experience.com logo

Cloud-based customer experience platform

Experience.com: Elevating CX, EX, and Reputation via our AI-driven XMP. Transform your business with data-driven decisions and a unified platform for guaranteed growth.

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Zoho Survey logo

Cloud-based tool for creating and manging surveys

Zoho Survey offers a customizable online survey maker for businesses to gather insights. With over 30 question types, advanced logic, and multilingual support, users can create targeted questionnaires. Surveys can be distributed via email, social media, and QR codes, collecting responses online or offline. The platform provides analytics like sentiment analysis, word clouds, and cross tabulation to help organizations understand customer satisfaction, employee experience, and market research.

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eShoppingAdvisor logo

Review management tool for small and midsize businesses

eShoppingAdvisor is cloud-based review management software that helps small and midsize eCommerce businesses automatically collect and analyze reviews, manage customer relationship, and optimize online credibility.

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Hotjar logo

Digital experience insights for any business selling online

Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs.

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SurveyJS logo

JavaScript Form Builder — Simplify forms. Secure your data.

SurveyJS is a product family of client-side UI components that simplify data collection in your JavaScript application. Create and style dynamic JSON-based forms using a self-hosted form builder that features a CSS theme editor and GUI for conditional rules and form branching.

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Sleekplan logo

Customer feedback software.

Sleekplan is a cloud-based software that helps companies cover the whole feedback loop from collecting feedback and discussing ideas to prioritizing new features and notifying customers about recent updates and announcements.

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ProductMix logo

Product Owners Managers, Product People, Product Designers

Leanbe is an AI-powered product management software that enables teams to make data-driven decisions from idea collection to announcement implementation. It streamlines the process, aligns teams for continuous growth, and bridges the gap between leaders and users through a single platform.

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Crisp logo

All-in-one multi-channel solution for customer messaging

Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

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SurveyMonkey logo

Online survey and feedback collection platform

Create experiences customers love with AI-powered surveys & analytics. Quickly gather and analyze feedback using NPS®, CSAT, and VoC programs to identify opportunities for improvement. Integrate insights with 200+ business tools like Salesforce and Tableau, empowering teams to take action.

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Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

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youengage logo

Customer experience and engagement solution

youengage is a customer experience and engagement solution designed to help businesses interact with users at every step of the customer journey, generate leads, gain feedback, increase revenue, and capture data via a unified platform. It enables professionals to design quizzes using personality tests and knowledge quizzes and create and share conversational surveys and forms with customers.

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Clootrack logo

Intelligent CX Analytics to understand why your NPS drops

Intelligent CX Analytics to understand why your NPS drops

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Quizell logo

Turn personalized product recommendations into sales!

Quizell fast-tracks e-commerce sales with personalized product recommendations. Create a quiz to discover your customers’ needs and lead them to solutions that work for them. Increase sales, reduce returns, and discover new opportunities for business growth.

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Customer Thermometer logo

Actionable feedback for customer-obsessed businesses.

Customer Thermometer is the 1-click CSAT measurement tool with award-winning support, seamless platform integration and powerful reporting. We drive real-time feedback for NPS, CSAT and other metrics that boost customer experience. Installation is easy and takes just minutes. Trial us for free!

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SmartSurvey logo

Online survey & questionnaire tool

SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses for unlimited surveys.

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Dovetail logo

AI-native operating system for customer intelligence.

Dovetail is the AI-native customer intelligence platform that provides a single system of record for transforming customer interactions into actionable insights. It allows product, design, and engineering teams to centralize unstructured data, drive understanding, and accelerate decision-making.

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easyfeedback logo

Web-based survey and feedback management tool

easyfeedback is a web-based survey tool used to create and analyze customer surveys, market research surveys, employee surveys, quizzes, event/seminar surveys and 360-degree feedback.

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NextMe logo

Cloud-based waitlist solution for service-based businesses

NextMe is a virtual waiting room that helps service-based businesses manage their waitlists and queues. With its intuitive features like self-check-in, customizable SMS notifications, and real-time customer engagement, it enables users to eliminate long lines, improve customer retention, and drive revenue.

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Olvy logo

Manage your User Feedback like a Pro

Olvy is a customer experience tool that helps businesses track and handle customer feedback, users’ needs, and helps you complete the loop with them once you’ve shipped something they asked for.

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RavenCSI logo

Survey platform for tracking customer & employee experiences

RavenCSI’s infrastructure is housed in Azure and is configured to use only SOC2 compliant services. Data associated with RavenCSI utilizes industry-standard encryption technology and is encrypted while in motion and at rest. It includes infrastructure to support white label services and data transfer via RESTful API.

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Qualaroo logo

Powerful Survey And Feedback Management Tool

Unlimited surveys, free account, & easy-to-use to gather feedback for product development, UI/UX optimization, marketing, and more. 100+ million insights collected.

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Fullstory logo

Cloud-based behavioral data platform for all teams

Fullstory is a cloud-based behavioral data platform for web and mobile that auto-captures user interactions, delivering session.

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