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Free Customer Experience Software - Page 2
Last updated: March 2026
175 software options
Sponsored
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat & in-app messaging for sales & marketing
Visit drift.com/pricing for more detail and to chat with us.
Read more about Drift
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer-driven product management system
15-day free trial, no credit card required. Essentials plan: Prioritize what your customers need and make what matters. $25 per maker/month (billed monthly). Pro plan: Align teams to drive real business outcomes. $75 per maker/month (billed monthly). Enterprise plan: For organizations to securely and scalably uplevel their entire product management processes. Custom pricing. Productboard Pulse: Productboard Pulse provides exec-level customer insights to clarify your product vision, strategy, and daily decision-making — powered by AI. Custom pricing based on amount of data processed.
Read more about Productboard
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modern, AI help desk software built for fast teams.
Lite Plan: $15/user/month when billed annually. $19/user/month when billed monthly. Pro Plan: $39/user/month when billed annually. $49/user/month when billed monthly. Elite Plan: $59/user/month when billed annually. $69/user/month when billed monthly.
Read more about Hiver
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Free online appointment booking software
Bookafy Scheduling offers 1 free plan as a paid plans including Pro and Pro+. White Label solution starting at $600 Set up. Reseller plans and enterprise packages for larger user bases, please contact us.
Read more about Bookafy
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
#1 Digital Experience Analytics Leader for Enterprise Brands
Please contact Contentsquare directly for pricing details.
Read more about Contentsquare
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Qualitative analytics for websites and mobile apps
Free: 3,000 sessions/month Pro: 200,000 sessions/month Ultimate: 1,000,000 sessions/month
Read more about Smartlook
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one multi-channel solution for customer messaging
Free: 2 agents included Mini: $45/month, per team Essentials: $95/month, per team Plus : $295/month, per team
Read more about Crisp
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Be where it matters. Bring your A game and sell.
Individuals new to OnceHub often opt for Basic, our freemium plan. Businesses go for Schedule, which offers unlimited users and booking links, the full range of meeting types, CRM and enterprise systems integrations, 24-hour support, and more. At $10 per user per month billed annually (or $12 per user billed monthly), it represents excellent value for money. Next up, the Route plan is a serious step-up in power and sophistication, fully optimizing appointment scheduling with lead qualification, routing, and resource management. Engage takes a leap further still, going well beyond scheduling proper into the realms of automated customer engagement and conversational marketing. AI-powered chat, together with several options for integrated live engagements, position this as a market-leading extension of the entire digital customer experience. Organizations with very particular needs, including additional security and compliance guarantees, work with us to develop a custom Enterprise plan. An advanced security and compliance add-on can be added to any paid plan.
Read more about OnceHub
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud Contact Center Software with Embedded AI
Our seat licenses are priced monthly, per agent. We reward customers who commit to an annual contract with favorable pricing, compared to month-to-month agreements. An annual contract delivers all of our standard product features, along with certainty and peace of mind.
Read more about Bright Pattern
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online survey & questionnaire tool
14-day free trial, no credit card required. Basic: free Pro: £30/month (£360/year) Business: £40/month (£480/year) Enterprise: £85/month (£1020/year) Business Team: £30/user/month Enterprise Team: £75/user/month Enterprise Plus: POA nonprofit organisations up to 40% discount students up to 50% discount
Read more about SmartSurvey
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-native operating system for customer intelligence.
Starts at $15 / month for one user, and unlimited free viewer accounts.
Read more about Dovetail
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer experience platform
Contact Experience.com for pricing details.
Read more about Experience.com
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Create customer journey maps, personas & impact maps online
FREE: $0 Forever free PRO: $36/month per user BUSINESS: $95/month per user ENTERPRISE: Contact UXPressia
Read more about UXPressia
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Faveo Helpdesk helps simplify the customer support process
Self-hosted and Cloud available with a perpetual and recurring license.
Read more about Faveo Helpdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Understand what users want, and build what they love.
Userback offers simple pricing with unbeatable value for teams of all sizes, from early-stage startups to large enterprises. Free Forever Plan: Ideal for early-stage teams needing just the essentials. This plan is free forever and includes unlimited feedback collection, two feedback projects, 7-day feedback availability, unlimited team seats, and access to all core features. Team Plan: Designed for growing teams managing feedback more effectively. Priced at $7 per seat per month when billed annually, this plan includes everything in the Free plan, plus unlimited feedback availability, optional feature portal add-on, project management integrations, Zapier automation, customizable feedback widgets, and feedback management tools. Note: This plan supports a maximum of 5 seats. Business Plan: Suited for scaling teams needing more advanced tools. Priced at $15 per seat per month when billed annually, this plan includes everything in the Team plan, plus 25 feedback projects, AI Assist, new feedback automation tools, reply templates, developer tools, session replay capture, JavaScript SDK, user surveys, behavioral targeting, and custom branding. Business Plus Plan: Tailored for enterprise teams requiring extra control and support. Priced at $23 per seat per month when billed annually, this plan includes everything in the Business plan, plus advanced privacy controls, record all user sessions, custom workspace domain, team member roles, team comment controls, single sign-on (SSO), hCaptcha, premium support, and SOC 2 report. Userback also offers a customizable Feature Portal as an add-on, allowing teams to collect, prioritize, and manage feature requests with user voting and public roadmaps. All new users can start with a free trial, making it easy to explore the platform and find the right plan for your team.
Read more about Userback
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Survey software and questionnaire tool
SurveyLab provides subscription plans to suit everyone needs. Prices range from $49 a month. Students get 50% off. Test any plan for 14 days for FREE. Starter: $49/month includes 1000 responses per month. Standard (for small companies): $99/month includes 2500 responses per month. Professional (for professionals and mid-size companies): $249/month includes unlimited responses. Enterprise plans are also available with unlimited responses included. Contact SurveyLab for a pricing quote.
Read more about SurveyLab
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Get personal with face-to-face interactions: at scale
Grow plan: $24/month (paid annually) Brand plan: $40/month (paid annually) Monthly plans also available.
Read more about VideoAsk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Points, VIP & Referrals. Attract & retain loyal customers.
Free to install: Up to 200 monthly orders Essential ($15): Up to 500 monthly orders Standard ($79): Up to 1,000 monthly orders Growth ($199): Includes 2,500 monthly orders, then $20 per additional 100 orders Plus ($999): Includes 7,500 monthly orders, then $5 per additional 100 orders
Read more about Smile.io
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Accelerate Digital Adoption
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer and employee experience platform
BILLED YEARLY Free = $0 per month Basic = $134 per month Premium = $224 per month Premium Plus = $449 per month
Read more about Delighted
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer feedback & feature request management
Start out with our Free plan, and scale as needed as you get more feedback.
Read more about Canny
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Every data point has a story to tell
FullStory does not publish numeric pricing. There are four pricing plans for which you must contact FullStory for a quote. Data Direct: This plan is designed specifically for data science and analytics teams. It focuses on providing the resources necessary for building predictive models and utilizing data for Generative AI and Large Language Models, catering to those involved in advanced data manipulation and analysis. Business: Aimed at teams requiring comprehensive visibility across their digital portfolio, this plan helps maintain cross-functional clarity. It's suitable for groups that manage multiple functions and need to maintain an overarching view of their digital operations. Advanced: For companies seeking deep product analytics combined with qualitative insights, the Advanced plan offers tools to grow with agility. This plan is ideal for businesses intent on closely monitoring and enhancing their product offerings based on detailed user interaction insights. Enterprise: Tailored for large organizations, this plan provides capabilities to discover trends, plan roadmaps, and improve funnels effectively at scale. It supports extensive data analysis and strategic planning needs conducive to large-scale operational improvements in user experience and business processes.
Read more about Fullstory
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Product roadmap and idea management software
We have a free-forever plan as well as a paid plans starting at $12/month
Read more about LoopedIn
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled unified customer service platform
Inbox: $15 per agent per month - a shared email, chat, and social inbox for small teams Growth: $30 per agent per month - customer service software for growing teams Scale: $60 per agent per month - customer service software for larger teams and businesses Kayako's Enterprise plan is also available for larger companies needing a custom approach to customer support software. The Enterprise plan starts at $100 per agent. Get in touch for more information.
Read more about Kayako
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Video, audio & web conferencing platform
Free: 6 months free Standard: $16.95/host/month starting at 1 host Plus: $14.95/host/month with a minimum of 15 hosts Enterprise: $12.95/host/month with a minimum of 50 hosts Contact Lifesize directly for detailed pricing information.
Read more about CxEngage