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Wild Apricot logo
4.5
541

#1 all-in-one Membership Management Software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.4
Pros and Cons from Wild Apricot users   
avatar
+15
My overall experience has been excellent, and I have used it for another nonprofit and recommended it to a third who adopted it, and all have been more than satisfied with the product and service.
The clunky interface was made worse on slow-speed days, whereas other programs were not affected at all.
It’s great and I like how you are constantly listening to your community and implementing improvements.
There were several member files that had the wrong renewal date but we couldn't change them manually. The system would give us error messages.
We were able to engage and notify our Membership, especially in the era of Covid 19, with such ease it makes it worth the while to have this software available.
The editor is worse than worthless. It is hard to believe that anyone thought this was a good idea.
WildApricot is an excellent solution for managing association memberships and websites.
Their customer support is absolutely the worst experience I've ever had with any customer service group.
Ease of Use, Intuitive, Intuitive streamlined work flow, Reliable , Flawless updates and Quick updates, Without glitches, Without bugs.
I like the membership fields as they are easy to navigate. It makes my job as secretary easy when I can log on and move about the site easily.
The introduction of this membership management software is hands down the best thing we ever did for the administration and control of our club.
Integrated features for membership management, communications, event management, and website development. Great coaching services during implementation and then support after.
It does have some features built in that are easy to use, like the member forum. It also has some customizable features in the membership rules...if they work.
Its website builder seems good enough for a simple website. It does provide online payment gateway through its own engine with a fee charge per transaction.
Offers everything you need to run an association and its ease of use and price.
This platform includes all the core features you'd expect: CMS, website, member database, email, event management, donations, polls, store/ecommerce, and more, all nicely integrated for ease of use.
Being able to run everything through one portal is what makes Wild Apricot worth using. Memberships, events, emails, finances, merchandise, polling and more add up to a product that is worth the cost.
The customer service at Wild Apricot is good. If they are busy and request for you to leave a message for a call back.
My overall experience has been excellent, and I have used it for another nonprofit and recommended it to a third who adopted it, and all have been more than satisfied with the product and service.
The clunky interface was made worse on slow-speed days, whereas other programs were not affected at all.
It’s great and I like how you are constantly listening to your community and implementing improvements.
There were several member files that had the wrong renewal date but we couldn't change them manually. The system would give us error messages.
We were able to engage and notify our Membership, especially in the era of Covid 19, with such ease it makes it worth the while to have this software available.
The editor is worse than worthless. It is hard to believe that anyone thought this was a good idea.
WildApricot is an excellent solution for managing association memberships and websites.
Their customer support is absolutely the worst experience I've ever had with any customer service group.
Ease of Use, Intuitive, Intuitive streamlined work flow, Reliable , Flawless updates and Quick updates, Without glitches, Without bugs.
I like the membership fields as they are easy to navigate. It makes my job as secretary easy when I can log on and move about the site easily.
The introduction of this membership management software is hands down the best thing we ever did for the administration and control of our club.
Integrated features for membership management, communications, event management, and website development. Great coaching services during implementation and then support after.
It does have some features built in that are easy to use, like the member forum. It also has some customizable features in the membership rules...if they work.
Its website builder seems good enough for a simple website. It does provide online payment gateway through its own engine with a fee charge per transaction.
Offers everything you need to run an association and its ease of use and price.
This platform includes all the core features you'd expect: CMS, website, member database, email, event management, donations, polls, store/ecommerce, and more, all nicely integrated for ease of use.
Being able to run everything through one portal is what makes Wild Apricot worth using. Memberships, events, emails, finances, merchandise, polling and more add up to a product that is worth the cost.
The customer service at Wild Apricot is good. If they are busy and request for you to leave a message for a call back.
My overall experience has been excellent, and I have used it for another nonprofit and recommended it to a third who adopted it, and all have been more than satisfied with the product and service.
The clunky interface was made worse on slow-speed days, whereas other programs were not affected at all.
It’s great and I like how you are constantly listening to your community and implementing improvements.
There were several member files that had the wrong renewal date but we couldn't change them manually. The system would give us error messages.
We were able to engage and notify our Membership, especially in the era of Covid 19, with such ease it makes it worth the while to have this software available.
The editor is worse than worthless. It is hard to believe that anyone thought this was a good idea.
WildApricot is an excellent solution for managing association memberships and websites.
Their customer support is absolutely the worst experience I've ever had with any customer service group.
Ease of Use, Intuitive, Intuitive streamlined work flow, Reliable , Flawless updates and Quick updates, Without glitches, Without bugs.
I like the membership fields as they are easy to navigate. It makes my job as secretary easy when I can log on and move about the site easily.
The introduction of this membership management software is hands down the best thing we ever did for the administration and control of our club.
Integrated features for membership management, communications, event management, and website development. Great coaching services during implementation and then support after.
It does have some features built in that are easy to use, like the member forum. It also has some customizable features in the membership rules...if they work.
Its website builder seems good enough for a simple website. It does provide online payment gateway through its own engine with a fee charge per transaction.
Offers everything you need to run an association and its ease of use and price.
This platform includes all the core features you'd expect: CMS, website, member database, email, event management, donations, polls, store/ecommerce, and more, all nicely integrated for ease of use.
Being able to run everything through one portal is what makes Wild Apricot worth using. Memberships, events, emails, finances, merchandise, polling and more add up to a product that is worth the cost.
The customer service at Wild Apricot is good. If they are busy and request for you to leave a message for a call back.
Vagaro logo

Vagaro

4.7
3.3K

Beauty, wellness & fitness appointment & business software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Vagaro users   
+15
I love the way you can customize your subscription to meet whatever needs you have in your space. The site and app are easy to navigate and I love all of the reports that are available to me.
I had some trouble refreshing the page and getting linked to another site. There was a lot of advertisement for other companies, so I also got distracted at times.
This has been the first program that I used to start my business with, and it is super user friendly for any beginner business owner and current to keep track on your progress.
Needs Apple Pay support desperately, especially in this era of COVID-19, this is a glaring omission.
Clients love how easy it is to book appointments online. Love how you can customize confirmation notifications for clients.
Switched to Vagaro from Booker and I hate it but I’m trapped.
I like how easy it is for clients to receive text confirmations and book on the mobile app within a few clicks. I also like the fact that I trust the email system sending emails out successfully.
The only downside is it does not allow me to print out address for out calls and I'm only doing out calls -- I'm having to write clients addresses by hand each day ugh.
This product has helped me reach more customers than I thought possible from my small town. The ability to network and reach out to such a broad base is wonderful for any new business seeking clients.
The customer service reps, however, are generally pretty awesome and committed to resolving the issues.
It is easy to learn and all the instructors find it simple and easy as well to use and learn. Vagaro customer service is excellent and super helpful and quick.
The reporting is top notch and the ability to access everything remotely from our phones and see appointments and transactions in real-time is a great benefit.
Whenever I've needed help the CHAT feature and the customer service representatives have been very helpful in solving my issues. Generally you don't have to wait long for help.
So easy to use, and you can simplify it as you like, and personalize it to your liking.
This app is so fun to set up and navigate with. I am really enjoying setting up my business.
I like the color coded services, the ease of scheduling on any device. Integrates with other media with ease.
I love the way I can pull up my reports to see how my money is looking as well as see where I can improve through their analytics.
Ease of scheduling clients, memberships, packages, email marketing. I also highly enjoy that each therapist can work as an independent contractor and get paid individually.
I love the way you can customize your subscription to meet whatever needs you have in your space. The site and app are easy to navigate and I love all of the reports that are available to me.
I had some trouble refreshing the page and getting linked to another site. There was a lot of advertisement for other companies, so I also got distracted at times.
This has been the first program that I used to start my business with, and it is super user friendly for any beginner business owner and current to keep track on your progress.
Needs Apple Pay support desperately, especially in this era of COVID-19, this is a glaring omission.
Clients love how easy it is to book appointments online. Love how you can customize confirmation notifications for clients.
Switched to Vagaro from Booker and I hate it but I’m trapped.
I like how easy it is for clients to receive text confirmations and book on the mobile app within a few clicks. I also like the fact that I trust the email system sending emails out successfully.
The only downside is it does not allow me to print out address for out calls and I'm only doing out calls -- I'm having to write clients addresses by hand each day ugh.
This product has helped me reach more customers than I thought possible from my small town. The ability to network and reach out to such a broad base is wonderful for any new business seeking clients.
The customer service reps, however, are generally pretty awesome and committed to resolving the issues.
It is easy to learn and all the instructors find it simple and easy as well to use and learn. Vagaro customer service is excellent and super helpful and quick.
The reporting is top notch and the ability to access everything remotely from our phones and see appointments and transactions in real-time is a great benefit.
Whenever I've needed help the CHAT feature and the customer service representatives have been very helpful in solving my issues. Generally you don't have to wait long for help.
So easy to use, and you can simplify it as you like, and personalize it to your liking.
This app is so fun to set up and navigate with. I am really enjoying setting up my business.
I like the color coded services, the ease of scheduling on any device. Integrates with other media with ease.
I love the way I can pull up my reports to see how my money is looking as well as see where I can improve through their analytics.
Ease of scheduling clients, memberships, packages, email marketing. I also highly enjoy that each therapist can work as an independent contractor and get paid individually.
I love the way you can customize your subscription to meet whatever needs you have in your space. The site and app are easy to navigate and I love all of the reports that are available to me.
I had some trouble refreshing the page and getting linked to another site. There was a lot of advertisement for other companies, so I also got distracted at times.
This has been the first program that I used to start my business with, and it is super user friendly for any beginner business owner and current to keep track on your progress.
Needs Apple Pay support desperately, especially in this era of COVID-19, this is a glaring omission.
Clients love how easy it is to book appointments online. Love how you can customize confirmation notifications for clients.
Switched to Vagaro from Booker and I hate it but I’m trapped.
I like how easy it is for clients to receive text confirmations and book on the mobile app within a few clicks. I also like the fact that I trust the email system sending emails out successfully.
The only downside is it does not allow me to print out address for out calls and I'm only doing out calls -- I'm having to write clients addresses by hand each day ugh.
This product has helped me reach more customers than I thought possible from my small town. The ability to network and reach out to such a broad base is wonderful for any new business seeking clients.
The customer service reps, however, are generally pretty awesome and committed to resolving the issues.
It is easy to learn and all the instructors find it simple and easy as well to use and learn. Vagaro customer service is excellent and super helpful and quick.
The reporting is top notch and the ability to access everything remotely from our phones and see appointments and transactions in real-time is a great benefit.
Whenever I've needed help the CHAT feature and the customer service representatives have been very helpful in solving my issues. Generally you don't have to wait long for help.
So easy to use, and you can simplify it as you like, and personalize it to your liking.
This app is so fun to set up and navigate with. I am really enjoying setting up my business.
I like the color coded services, the ease of scheduling on any device. Integrates with other media with ease.
I love the way I can pull up my reports to see how my money is looking as well as see where I can improve through their analytics.
Ease of scheduling clients, memberships, packages, email marketing. I also highly enjoy that each therapist can work as an independent contractor and get paid individually.
Hivebrite logo
4.5
53

Most powerful, all-in-one solution for community engagement.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.7
Pros and Cons from Hivebrite users   
+15
Our community has taken to it very well, the features are a great fit for our team and our community, and the support from our account manager and the support team has been really great.
However, I believe that this is something that is being developed so it's really only a growing pain that Hivebrite is adjusting to.
It is was nice to work with such an experienced partner in community management, that not only offers good value for money, but also offers good advice in building a professional community platform.
It is difficult to share files for the users and in general just unclear to use. I am very much looking forward to the new mentoring module that is currently being implemented.
Since I am not an IT nerd, I really enjoy the user friendliness and the intuitive handling of the platform. Our alumni and student community is really happy about our new homepage.
It's a single platform architecture for all business users so limited customisation as all users receive the same updates/changes.
It has been an enjoyable UX/UI experience using Hivebrite. A platform that combines some of the best features of Squarespace, Mailchimp, Facebook, LinkedIn and Kickstarter.
The media center is even after 4 years not what I hoped it would do.
For us the best thing about this software has been how user friendly it is, both in the back end and for general users.
It has been a pleasure to work with the team to enhance the platform's capabilities.
Great payment processing and integration with Stripe. Always developing new features and modules to improve and listening to customer feature requests.
Particularly welcome are that the users are able to create their own events, post on the live-feed and update their profile as they wish.
The Hivebrite team provide strong technical support as well as thought leadership in the field of community management.
We're getting so much more than we could find anywhere else, at a great price point.
Easy events setup and communication is good. It will not fit all for sure, but will fit most.
The customization is easy and allows to integrate into the existing CDI.
When searching for a software that could do it all Hivebrite came top of our list in terms of the sheer number of tools provided to help grow a community platform.
It's relatively simple to build out a front end website, launch memberships, customise your membership portal and setup events, run email campaigns, share and store content and more.
Our community has taken to it very well, the features are a great fit for our team and our community, and the support from our account manager and the support team has been really great.
However, I believe that this is something that is being developed so it's really only a growing pain that Hivebrite is adjusting to.
It is was nice to work with such an experienced partner in community management, that not only offers good value for money, but also offers good advice in building a professional community platform.
It is difficult to share files for the users and in general just unclear to use. I am very much looking forward to the new mentoring module that is currently being implemented.
Since I am not an IT nerd, I really enjoy the user friendliness and the intuitive handling of the platform. Our alumni and student community is really happy about our new homepage.
It's a single platform architecture for all business users so limited customisation as all users receive the same updates/changes.
It has been an enjoyable UX/UI experience using Hivebrite. A platform that combines some of the best features of Squarespace, Mailchimp, Facebook, LinkedIn and Kickstarter.
The media center is even after 4 years not what I hoped it would do.
For us the best thing about this software has been how user friendly it is, both in the back end and for general users.
It has been a pleasure to work with the team to enhance the platform's capabilities.
Great payment processing and integration with Stripe. Always developing new features and modules to improve and listening to customer feature requests.
Particularly welcome are that the users are able to create their own events, post on the live-feed and update their profile as they wish.
The Hivebrite team provide strong technical support as well as thought leadership in the field of community management.
We're getting so much more than we could find anywhere else, at a great price point.
Easy events setup and communication is good. It will not fit all for sure, but will fit most.
The customization is easy and allows to integrate into the existing CDI.
When searching for a software that could do it all Hivebrite came top of our list in terms of the sheer number of tools provided to help grow a community platform.
It's relatively simple to build out a front end website, launch memberships, customise your membership portal and setup events, run email campaigns, share and store content and more.
Our community has taken to it very well, the features are a great fit for our team and our community, and the support from our account manager and the support team has been really great.
However, I believe that this is something that is being developed so it's really only a growing pain that Hivebrite is adjusting to.
It is was nice to work with such an experienced partner in community management, that not only offers good value for money, but also offers good advice in building a professional community platform.
It is difficult to share files for the users and in general just unclear to use. I am very much looking forward to the new mentoring module that is currently being implemented.
Since I am not an IT nerd, I really enjoy the user friendliness and the intuitive handling of the platform. Our alumni and student community is really happy about our new homepage.
It's a single platform architecture for all business users so limited customisation as all users receive the same updates/changes.
It has been an enjoyable UX/UI experience using Hivebrite. A platform that combines some of the best features of Squarespace, Mailchimp, Facebook, LinkedIn and Kickstarter.
The media center is even after 4 years not what I hoped it would do.
For us the best thing about this software has been how user friendly it is, both in the back end and for general users.
It has been a pleasure to work with the team to enhance the platform's capabilities.
Great payment processing and integration with Stripe. Always developing new features and modules to improve and listening to customer feature requests.
Particularly welcome are that the users are able to create their own events, post on the live-feed and update their profile as they wish.
The Hivebrite team provide strong technical support as well as thought leadership in the field of community management.
We're getting so much more than we could find anywhere else, at a great price point.
Easy events setup and communication is good. It will not fit all for sure, but will fit most.
The customization is easy and allows to integrate into the existing CDI.
When searching for a software that could do it all Hivebrite came top of our list in terms of the sheer number of tools provided to help grow a community platform.
It's relatively simple to build out a front end website, launch memberships, customise your membership portal and setup events, run email campaigns, share and store content and more.
MemberClicks logo
4.3
457

Refreshing technology. A heart for service!

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.0
    Features
    4.1
    Customer support
    4.7
Pros and Cons from MemberClicks users   
avatar
+15
One of my favorite features on the admin side, is the ability to merge duplicate records. It is extremely easy and works flawlessly.
I feel the training on the website has been very disappointing. I use the videos to learn how to do something or I look up the procedure, and inevitably, it rarely works.
User friendly; customer service is extremely helpful and responsive; the transfer was easy.
My only other complaint would be that open invoices cannot be edited.
Everything from the knowledgeable sales professionals, the ease of implementation, training , ease of use, technical support and pricing, this product was far superior than other product we reviewed.
The system is frustrating, and the editing functions are seriously outdated - think Windows 95 editing functions.
My MemberClicks overall experience has been superb. Everything is easy to use from printing our invoices to setting up business listings.
Forms can be challenging with expanded programs. Lack of end user to upload files to their profile.
The customer service - it is outstanding. They are very quick to reply and often just fix it for you (without being asked).
MemberClicks has wonderful customer service. They have online tutorials; webinars; blogs; live bi-weekly user group calls; and are very responsive to any phone call or email that I send to them.
Outstanding support not only at initial implementation but throughout our use. MemberClicks actively updates and pushes communications to customers.
I love this product and would recommend to other association managers.
Being able to access member records, event information and other important data allows me to be more responsive to calls and emails regardless of where I am or what I am doing.
Outstanding Customer Service & Membership Platform Based.
Overall, I like MemberClicks OASIS and highly recommend it to other smaller nonprofit organizations that seek an integrated AMS.
MemberClicks has great integration across the various pieces of the software from groups to events to member management, everything works together.
Website design aside, I love MemberClicks. Their work ethic and value of their customers speaks volumes.
Implementation of additional modules (job board, new platform, ), new features, and tools to increase revenue for our non-profit.
One of my favorite features on the admin side, is the ability to merge duplicate records. It is extremely easy and works flawlessly.
I feel the training on the website has been very disappointing. I use the videos to learn how to do something or I look up the procedure, and inevitably, it rarely works.
User friendly; customer service is extremely helpful and responsive; the transfer was easy.
My only other complaint would be that open invoices cannot be edited.
Everything from the knowledgeable sales professionals, the ease of implementation, training , ease of use, technical support and pricing, this product was far superior than other product we reviewed.
The system is frustrating, and the editing functions are seriously outdated - think Windows 95 editing functions.
My MemberClicks overall experience has been superb. Everything is easy to use from printing our invoices to setting up business listings.
Forms can be challenging with expanded programs. Lack of end user to upload files to their profile.
The customer service - it is outstanding. They are very quick to reply and often just fix it for you (without being asked).
MemberClicks has wonderful customer service. They have online tutorials; webinars; blogs; live bi-weekly user group calls; and are very responsive to any phone call or email that I send to them.
Outstanding support not only at initial implementation but throughout our use. MemberClicks actively updates and pushes communications to customers.
I love this product and would recommend to other association managers.
Being able to access member records, event information and other important data allows me to be more responsive to calls and emails regardless of where I am or what I am doing.
Outstanding Customer Service & Membership Platform Based.
Overall, I like MemberClicks OASIS and highly recommend it to other smaller nonprofit organizations that seek an integrated AMS.
MemberClicks has great integration across the various pieces of the software from groups to events to member management, everything works together.
Website design aside, I love MemberClicks. Their work ethic and value of their customers speaks volumes.
Implementation of additional modules (job board, new platform, ), new features, and tools to increase revenue for our non-profit.
One of my favorite features on the admin side, is the ability to merge duplicate records. It is extremely easy and works flawlessly.
I feel the training on the website has been very disappointing. I use the videos to learn how to do something or I look up the procedure, and inevitably, it rarely works.
User friendly; customer service is extremely helpful and responsive; the transfer was easy.
My only other complaint would be that open invoices cannot be edited.
Everything from the knowledgeable sales professionals, the ease of implementation, training , ease of use, technical support and pricing, this product was far superior than other product we reviewed.
The system is frustrating, and the editing functions are seriously outdated - think Windows 95 editing functions.
My MemberClicks overall experience has been superb. Everything is easy to use from printing our invoices to setting up business listings.
Forms can be challenging with expanded programs. Lack of end user to upload files to their profile.
The customer service - it is outstanding. They are very quick to reply and often just fix it for you (without being asked).
MemberClicks has wonderful customer service. They have online tutorials; webinars; blogs; live bi-weekly user group calls; and are very responsive to any phone call or email that I send to them.
Outstanding support not only at initial implementation but throughout our use. MemberClicks actively updates and pushes communications to customers.
I love this product and would recommend to other association managers.
Being able to access member records, event information and other important data allows me to be more responsive to calls and emails regardless of where I am or what I am doing.
Outstanding Customer Service & Membership Platform Based.
Overall, I like MemberClicks OASIS and highly recommend it to other smaller nonprofit organizations that seek an integrated AMS.
MemberClicks has great integration across the various pieces of the software from groups to events to member management, everything works together.
Website design aside, I love MemberClicks. Their work ethic and value of their customers speaks volumes.
Implementation of additional modules (job board, new platform, ), new features, and tools to increase revenue for our non-profit.
Neon CRM logo
4.4
543

Designed for Growth and Built for Good.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.1
    Features
    4.2
    Customer support
    4.4
Pros and Cons from Neon CRM users   
avatar
+15
I think NeonCRM is a great value for the price. I've also had excellent interactions with their support team, who were very friendly and responsive.
Customer service was truly horrendous and ultimately drove us off the platform. Pretty unresponsive, no documentation, and then angry and aggressive when we complained.
Great tools for managing donor system- love the automatic thank you emails, donation forms, database, reporting, etc. Also love the ease of use with Events and Campaigns.
It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports.
The software is great and we will continue to use it as we find that it is very helpful for what we are doing.
Fundamentally we struggle daily with reporting and customer service.
We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship.
I think the campaign email marketing part can be somewhat confusing.
They have some helpful dashboards that are great for quick tracking. The system is large and has some neat capabilities.
The set up person was great. Like any platform, you learn it and get used to it and it's very helpful.
We are very proud to partner with Neon One. Their business team is responsive and helpful.
Coming from Blackbuad and Raiser's Edge, it was really important to find a software that was user friendly and easy to learn. NeonCRM is that software.
We find it quick to respond when looking for records, generating reports, or soring data. It's also very capable at handling duplicate records and the searching is very good.
I also use webhooks, which are a great way to integrate into other systems.
Although I have only scratched the surface of its functionality, NEON has been great at doing just about everything I want it to (and when it does not, it is usually a help desk question away).
I'm a software developer in addition to volunteering to manage membership for my non-profit. The API functionality is easy to use and full featured.
Neon is inexpensive and easy to learn for the small nonprofit.
Overall we are very happy to NeonCRM. My one and only concern is the customer support and account management seems to be lacking a bit.
I think NeonCRM is a great value for the price. I've also had excellent interactions with their support team, who were very friendly and responsive.
Customer service was truly horrendous and ultimately drove us off the platform. Pretty unresponsive, no documentation, and then angry and aggressive when we complained.
Great tools for managing donor system- love the automatic thank you emails, donation forms, database, reporting, etc. Also love the ease of use with Events and Campaigns.
It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports.
The software is great and we will continue to use it as we find that it is very helpful for what we are doing.
Fundamentally we struggle daily with reporting and customer service.
We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship.
I think the campaign email marketing part can be somewhat confusing.
They have some helpful dashboards that are great for quick tracking. The system is large and has some neat capabilities.
The set up person was great. Like any platform, you learn it and get used to it and it's very helpful.
We are very proud to partner with Neon One. Their business team is responsive and helpful.
Coming from Blackbuad and Raiser's Edge, it was really important to find a software that was user friendly and easy to learn. NeonCRM is that software.
We find it quick to respond when looking for records, generating reports, or soring data. It's also very capable at handling duplicate records and the searching is very good.
I also use webhooks, which are a great way to integrate into other systems.
Although I have only scratched the surface of its functionality, NEON has been great at doing just about everything I want it to (and when it does not, it is usually a help desk question away).
I'm a software developer in addition to volunteering to manage membership for my non-profit. The API functionality is easy to use and full featured.
Neon is inexpensive and easy to learn for the small nonprofit.
Overall we are very happy to NeonCRM. My one and only concern is the customer support and account management seems to be lacking a bit.
I think NeonCRM is a great value for the price. I've also had excellent interactions with their support team, who were very friendly and responsive.
Customer service was truly horrendous and ultimately drove us off the platform. Pretty unresponsive, no documentation, and then angry and aggressive when we complained.
Great tools for managing donor system- love the automatic thank you emails, donation forms, database, reporting, etc. Also love the ease of use with Events and Campaigns.
It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports.
The software is great and we will continue to use it as we find that it is very helpful for what we are doing.
Fundamentally we struggle daily with reporting and customer service.
We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship.
I think the campaign email marketing part can be somewhat confusing.
They have some helpful dashboards that are great for quick tracking. The system is large and has some neat capabilities.
The set up person was great. Like any platform, you learn it and get used to it and it's very helpful.
We are very proud to partner with Neon One. Their business team is responsive and helpful.
Coming from Blackbuad and Raiser's Edge, it was really important to find a software that was user friendly and easy to learn. NeonCRM is that software.
We find it quick to respond when looking for records, generating reports, or soring data. It's also very capable at handling duplicate records and the searching is very good.
I also use webhooks, which are a great way to integrate into other systems.
Although I have only scratched the surface of its functionality, NEON has been great at doing just about everything I want it to (and when it does not, it is usually a help desk question away).
I'm a software developer in addition to volunteering to manage membership for my non-profit. The API functionality is easy to use and full featured.
Neon is inexpensive and easy to learn for the small nonprofit.
Overall we are very happy to NeonCRM. My one and only concern is the customer support and account management seems to be lacking a bit.
Bonterra Development + Digital (formerly EveryAction) logo
4.6
109

Powerful tools and workflows for nonprofit fundraising pros

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Bonterra Development + Digital (formerly EveryAction) users   
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+15
We were excited to find all of the assets as part of EveryAction that would allow us to engage with our donors, advocates, pet passionate people and pet parents in a very different way.
Their responses to our questions were ambiguous, unhelpful and mostly petty. If I could, I would blast how horrible EA is to everyone I know.
But, I've been impressed with the quality of customer service, availability and commitment of the EA team to getting it right. As of now - I'd absolutely suggest exploring their tools and their team.
No graphics, so display can be somewhat intimidating.
We're excited about the development of automations and would love to see an option to include steps like texting or removing activist codes as well based on meeting search criteria.
Account model is limited = orgs vs. people vs. businesses. Campaign and event hierarchy and construct is confusing.
They also have some cool twitter and email integrations that make it really easy to create online actions for people to take and helps us engage our volunteer base more effectively.
It's sometimes difficult to know how we could get more in-depth advice over the phone or zoom from EveryAction. Also the add-ons get quite pricey.
It's easy to figure out how to use it and the help center is useful.
As flexible as it is, it can be difficult to know which parameters affect which queries. EveryAction is the gold standard, and it's great when there is already a power user on the team.
I have had a fabulous experience working with everyone at Every Action. Their support staff are knowledgeable about the tools and quick to respond.
This software greatly enhances the ability to store & organize large amounts of information and retrieve with ease.
It was our organization's first-ever donor database and an excellent investment for our team in our early days.
I like that EveryAction is very intuitive and easy to learn.
They are always quick to resolve any issues. And, they are constantly hosting trainings and finding ways for you to make use of your software.
EveryAction is a great, albeit expensive, CRM that arguably justifies its costs. Its support team is reliable, helpful, and prompt.
The interface is quite intuitive and easy to learn the more time you spend with it.
Integration was easy and the product is generally not difficult to use. Especially now that they've added drag -and-drop functionality for the emails.
We were excited to find all of the assets as part of EveryAction that would allow us to engage with our donors, advocates, pet passionate people and pet parents in a very different way.
Their responses to our questions were ambiguous, unhelpful and mostly petty. If I could, I would blast how horrible EA is to everyone I know.
But, I've been impressed with the quality of customer service, availability and commitment of the EA team to getting it right. As of now - I'd absolutely suggest exploring their tools and their team.
No graphics, so display can be somewhat intimidating.
We're excited about the development of automations and would love to see an option to include steps like texting or removing activist codes as well based on meeting search criteria.
Account model is limited = orgs vs. people vs. businesses. Campaign and event hierarchy and construct is confusing.
They also have some cool twitter and email integrations that make it really easy to create online actions for people to take and helps us engage our volunteer base more effectively.
It's sometimes difficult to know how we could get more in-depth advice over the phone or zoom from EveryAction. Also the add-ons get quite pricey.
It's easy to figure out how to use it and the help center is useful.
As flexible as it is, it can be difficult to know which parameters affect which queries. EveryAction is the gold standard, and it's great when there is already a power user on the team.
I have had a fabulous experience working with everyone at Every Action. Their support staff are knowledgeable about the tools and quick to respond.
This software greatly enhances the ability to store & organize large amounts of information and retrieve with ease.
It was our organization's first-ever donor database and an excellent investment for our team in our early days.
I like that EveryAction is very intuitive and easy to learn.
They are always quick to resolve any issues. And, they are constantly hosting trainings and finding ways for you to make use of your software.
EveryAction is a great, albeit expensive, CRM that arguably justifies its costs. Its support team is reliable, helpful, and prompt.
The interface is quite intuitive and easy to learn the more time you spend with it.
Integration was easy and the product is generally not difficult to use. Especially now that they've added drag -and-drop functionality for the emails.
We were excited to find all of the assets as part of EveryAction that would allow us to engage with our donors, advocates, pet passionate people and pet parents in a very different way.
Their responses to our questions were ambiguous, unhelpful and mostly petty. If I could, I would blast how horrible EA is to everyone I know.
But, I've been impressed with the quality of customer service, availability and commitment of the EA team to getting it right. As of now - I'd absolutely suggest exploring their tools and their team.
No graphics, so display can be somewhat intimidating.