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Top Rated Online CRM Software with Interaction Tracking in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Interaction tracking allows businesses to monitor customer interactions, streamline follow-ups, and improve sales processes. It provides visibility into communication history, enhances collaboration, and helps maintain continuity in customer relationships. Our reviewers in online CRM software rated this feature as important.

5 Best Online CRM Software with Interaction Tracking

Product
User rating
Starting price
Zoho CRM logo
4.3
(6.9K)
14
per user/per month
visit website
Copper logo
4.4
(622)
12
per user/per month
visit website
HubSpot CRM logo
4.5
(4.4K)
20
per user/per month
visit website
Salesforce Sales Cloud logo
4.4
(18.7K)
25
per user/per month
visit website
Pipedrive logo
4.5
(3K)
19
per user/per month

See other top Online CRM products with interaction tracking

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Online CRM software category. They also needed to have sufficient reviews about interaction tracking, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for interaction tracking, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Zoho CRM logo

Zoho CRM

Reviews Sentiment
 
 
 
1-2(251)
3-4(3,151)
5(3,558)
Key Features
Contact Management4.4
Data Import/Export4.3

User insights about the interaction tracking feature

Reviewers appreciate Zoho CRM's interaction tracking for its ability to log and organize emails, calls, and other communications. They find it useful for tracking customer interactions, managing sales processes, and evaluating marketing techniques. Users highlight the integration with other Zoho tools and the ease of accessing detailed interaction histories, although some mention the need for additional tools to fully utilize this capability.
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“There are many things that I like about Zoho CRM. The foremost is the "Interaction Tracking" feature. It allows me to keep track of all the customer interactions that I have with them, so I can know when they're interested or dismissed from my company's services.”
BT

Brahim T.

Freelancer

“The interaction tracking in Zoho CRM is excellent. As mentioned above, you can see your interaction with each contact in their own dashboard - from calls to emails, to social media posts and me.This is really helpful, as you don't need to do this on separate platforms for each activity.”
Verified reviewer profile picture

Dedre M.

Freelance Writer and Blogger

Starting price
14per user /
per month
visit website
Pros and Cons based on 6,960 verified reviews
Verified reviewer profile picture

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
Copper logo

Copper

Reviews Sentiment
 
 
 
1-2(37)
3-4(218)
5(367)
Key Features
Contact Management4.4
Data Import/Export4.2

User insights about the interaction tracking feature

Reviewers highlight Copper's interaction tracking as a key feature, especially praising its integration with Google Workspace. They find it useful for maintaining a comprehensive history of customer interactions, including emails and meetings. Users appreciate the ease of filtering interactions and the ability to view detailed historical data, although some note occasional issues with blocked interactions.
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“I like that I can easily filter through different types of interactions, whether that's from myself, a member in support, our accounting department, or general records keeping. I can see at a glance the data that's most important to me at the time. ”
DE

Dallas E.

Product Specialist

“keeping track of every email sent / meeting arranged has been so useful for my role and saved my skin a few times”
Verified reviewer profile picture

Ian M.

Sales Engineer

Starting price
12per user /
per month
visit website
Pros and Cons based on 622 verified reviews
Verified reviewer profile picture

Seamless Google integration

Comprehensive tracking features

Efficient task management

Effective pipeline management

Integrated calendar features

Challenging data management

Mobile responsiveness problems

Email management limitations

High costs and deceptive pricing

See pros and cons details
HubSpot CRM logo

HubSpot CRM

Reviews Sentiment
 
 
 
1-2(85)
3-4(1,627)
5(2,734)
Key Features
Contact Management4.5
Data Import/Export4.3

User insights about the interaction tracking feature

Reviewers appreciate HubSpot CRM's interaction tracking capabilities for their ease of use and comprehensive data collection. They find it valuable for tracking emails, meetings, and other communications, with strong integrations with Outlook and Mailchimp. Users report that it helps in managing client relationships, identifying engagement gaps, and improving sales outcomes by providing detailed interaction histories.
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“Wheter you are taking calls, chat on social media or through Messenger services, you can log everything in Hubspot. Also, all emails that you send and receive are collected in an organised way. You can even get notifications after emails are being opened/read.”
Verified reviewer profile picture

Maurice H.

Marketeer

“I can track all interactions with customers or owners, either to close a sale or to address the needs of customers who are already owners. This gives me a complete picture of each client, and allows me to better serve them.”
CS

Carla S.

Operation Administrative Assistant

Starting price
20per user /
per month
visit website
Pros and Cons based on 4,446 verified reviews
Verified reviewer profile picture

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details
Salesforce Sales Cloud logo

Salesforce Sales Cloud

Reviews Sentiment
 
 
 
1-2(430)
3-4(7,984)
5(10,347)
Key Features
Contact Management4.5
Data Import/Export4.4

User insights about the interaction tracking feature

Users value Salesforce Sales Cloud's interaction tracking for its detailed logging of emails, calls, and meetings. They appreciate the integration with Outlook and other software, which helps in maintaining comprehensive communication records. Reviewers find it useful for tracking customer interactions across multiple channels, improving collaboration, and ensuring timely follow-ups, despite some concerns about manual data entry and integration issues.

See related user reviews

“Interaction Tracking is crucial because it lets me keep a detailed history of all communications with my clients. This helps me build stronger relationships and provide personalized service by remembering past interactions. ”
SS

Sujal S.

Organizer

“This feature is very important because it enables the user to quickly see all the former interactions and be aware of special considerations for each contact. This ability provides the information necessary for each contact to be treated properly as an individual, actually creating true customer service.”
LK

Lorelle K.

Property Manager

Starting price
25per user /
per month
visit website
Pros and Cons based on 18,761 verified reviews

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
Pipedrive logo
Reviews Sentiment
 
 
 
1-2(61)
3-4(1,026)
5(1,955)
Key Features
Contact Management4.4
Data Import/Export4.5

User insights about the interaction tracking feature

Users find Pipedrive's interaction tracking helpful for documenting conversations and maintaining lead history. They appreciate the ability to log activities, track customer interactions across multiple departments, and keep detailed notes. Reviewers indicate that it aids in understanding customer status in the sales funnel and ensuring timely follow-ups.

See related user reviews

“Pipedrives helps us to stay up to speed with contacting clients and working together over multiple departments. ”
Rv

Radboud v.

Marketing manager

“We are now able to track interaction with our customers which provides us with better information”
Ec

Edward c.

Client Solutions Manager

Starting price
19per user /
per month
Pros and Cons based on 3,042 verified reviews

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details

Other Top Rated Online CRM Software with Interaction Tracking in 2026

Bitrix24 logo

Bitrix24

All in one business management workspace

visit website
Bitrix24 voted #1 free online CRM software. 100% free with unlimited records, sales automation, telephony and email marketing. Over 12 million companies are using Bitrix24. Bitrix24 is available in cloud and on-premise with open source code access.

Read more about Bitrix24

Users also considered
Less Annoying CRM logo

Less Annoying CRM

Category Leaders

For small businesses outgrowing spreadsheets.

visit website
A simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up.

Read more about Less Annoying CRM

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
All you need is an internet connection. Zoho CRM is a SaaS application that can work across all platforms.

Read more about Zoho CRM

Users also considered
Bigin by Zoho CRM logo

Bigin by Zoho CRM

Category Leaders

Pipeline-centric CRM system for small businesses

visit website
Bigin is an online CRM designed specifically for small businesses, perfectly meeting their unique needs effectively. From multi-channel communication and foolproof automation to intuitive mobile apps, Bigin offers a wide variety of simple yet powerful features, all at a pocket-friendly price.

Read more about Bigin by Zoho CRM

Users also considered
Copper logo

Copper

The CRM designed for Google Workspace

visit website
Designed for businesses using Google Workspace (formerly G Suite), Copper keeps business relationships in one place, automates repetitive tasks, and helps you stay organized with projects and deadlines. Get started in minutes!

Read more about Copper

Users also considered
HubSpot CRM logo

HubSpot CRM

Category Leaders

CRM and lead management solution

visit website
HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Mokapen logo

Mokapen

The Italian CRM for small businesses.

visit website
Mokapen is a new Italian based CRM for small enterprises and professionals. Manage tasks, contacts, deals and tickets easily: Free. Easy. Italian.

Read more about Mokapen

Users also considered
Maximizer CRM logo

Maximizer CRM

Customer relationship and lead management solution

visit website
Maximizer CRM is a lead management solution designed specifically for the unique challenges that sales teams and managers face. Teams can monitor and achieve revenue targets while effectively tracking activities and evaluating team effectiveness, all from one centralized command center.

Read more about Maximizer CRM

Users also considered
Ricochet360 logo

Ricochet360

Customer relationship management and auto dialer solution

visit website
Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

Read more about Ricochet360

Users also considered
Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

Users also considered
Brevo logo

Automation, marketing & transactional email, and SMS service

Brevo is a CRM and email marketing solution that helps businesses run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads. Teams can trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs.

Read more about Brevo

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

Read more about Pipedrive

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Airtable logo

AI-Powered, No-Code App Building Platform

Airtable is the AI-powered app platform that unifies data, maximizes collaboration, and powers smarter workflows — no code required.

Read more about Airtable

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Read more about LiveChat

Users also considered
Nimble logo

Contact management & social relationship solution

Designed for SMBs, Nimble connects all contacts, calendars, communications & social interactions on one platform for streamlined communication & lead nurturing. It is a CRM tool for Office 365 and G-Suite that builds contact management solutions for teams and individuals. It does all the work by integrating with productivity apps such as inboxes and calendars, delivers a streamlined user experience, and was built to help business teams close more deals, faster.

Read more about Nimble

Users also considered
Any.do logo

A simple and poweful workspace to manage your team's work

Any.do CRM adapts to your business: launch in minutes with free templates, custom fields, live dashboards, and time-saving automations. Track every lead on Kanban boards, sync with 6 000+ apps, and close deals faster—inside the workspace 40 million users trust.

Read more about Any.do

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Marketing 360 logo

Marketing Platform For Small Business

Stay organized as you scale and grow
Finally, a CRM that’s easy to use, fully customizable and puts you in control of how you manage your leads, customers, tasks, team, projects, marketing and more. Create your free account to start customizing your CRM today.

Read more about Marketing 360

Users also considered
HoneyBook logo

Client management for freelancers & SMBs

Everything you need in an online CRM: client management, proposals, contracts, payments, & more.

Get started with a 7 day free trial today.

Read more about HoneyBook

Users also considered
Kylas Sales CRM logo

#TheBetterCRM

Kylas is an enterprise-grade CRM that helps businesses manage, track, and store customer-related information in the cloud. Salespeople can access prospect information, create tasks, take meeting notes, and stay on top of their pipeline from anywhere they choose.

Read more about Kylas Sales CRM

Users also considered
PracticePanther Legal Software logo

Cloud-based law practice management tool for law firms.

PracticePanther Legal Software is a cloud-based law firm software that streamlines operations with automated case management, document organization, and legal billing. The cloud-based platform offers secure access to case details from any device, integrates with apps like Dropbox and Google Calendar, and includes client management tools. With military-grade encryption and customizable workflows, it helps legal professionals reduce administrative tasks while ensuring industry compliance.

Read more about PracticePanther Legal Software

Users also considered
Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Read more about Odoo

Users also considered
Dripify logo

Cloud-based lead capture solution for sales teams.

Dripify is a lead capture solution that helps sales teams manage LinkedIn prospecting via email campaigns, sales funnels, performance tracking, and more. The platform offers an intuitive interface and features that allow users to create customized drip campaigns, manage teams, analyze engagement rates, and respond to leads. Additionally, it also integrates with several third-party applications such as Google Sheets, Zoho, Asana, and more.

Read more about Dripify

Users also considered
monday CRM logo
Category Leaders

Customer relationship management solution

monday CRM is an online CRM software ideal for customer relationship management that ensures customer data and privacy. Its ease of use means smooth onboarding and fast adoption for your team. Offer the best service and experience to your customers with a simple, yet powerful software.

Read more about monday CRM

Users also considered

Key features for Online CRM software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Contact Management: Reviewers appreciate the centralized storage of contact details, customizable fields, and the ability to track interactions for efficient follow-ups and personalized engagement. 94% of reviewers rated this feature as important or highly important.
  • Data Import/Export: Users find data import/export features easy to use, saving time and reducing errors when transferring large datasets or integrating with other tools. 93% of reviewers rated this feature as important or highly important.
  • Pipeline Management: Reviewers value the ability to track and organize leads through various stages, helping sales teams prioritize follow-ups and manage potential clients effectively. 90% of reviewers rated this feature as important or highly important.
  • Lead Management: Users highlight the importance of lead scoring, automated follow-ups, and comprehensive interaction tracking, which improve conversion rates and optimize sales team efforts. 90% of reviewers rated this feature as important or highly important.
  • Lead Capture: Reviewers emphasize the efficiency of capturing leads from multiple sources, integrating with forms, and automating data entry to streamline the sales process. 88% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users appreciate the customizable reports, insights into sales performance, and the ability to track metrics, aiding in data-driven decision-making and strategic planning. 86% of reviewers rated this feature as important or highly important.