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Social CRM Tools Software with Event Triggered Actions (2026)

Last updated: April 2026

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22 software options

Zoho CRM logo
Category Leaders

Customer relationship management solution

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Serve your social customer in a better way. Listen to customer conversations over Social media and engage with them without leaving your CRM account.

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Zendesk Suite logo

AI powered customer service across all channels

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With Zendesk, you can build customer relationships that are more meaningful, personal, and productive.

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Hootsuite logo
Category Leaders

Social media management & scheduling for SMBs and enterprise

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Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

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LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is a customer service and social CRM solution for companies. It helps businesses manage customer communication and social media interactions from a single platform. LiveAgent is a leader in delivering seamless customer experiences.

Start with a 14-Day free trial, no credit card required.

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EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

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AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

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Freshsales logo
Category Leaders

Sales management solution

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Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.

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Bitrix24 logo

All in one business management workspace

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Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

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Linked Helper 2 logo

LinkedIn automation tool for safe and smart outreach

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LinkedIn automation and lead generation software for safe and smart outreach

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Copper logo

The CRM designed for Google Workspace

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Copper is a CRM tool that’s designed for and recommended by Google. Get set up in minutes thanks to its seamless integration with Google Workspace (formerly G Suite) and beautiful user experience. Automate repetitive tasks, stay on top of projects and deadlines, and build more valuable, long-lasting relationships.

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Thryv logo
Category Leaders

All-in-one management solution built for small business

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Thryv is an AI-powered CRM and marketing platform helping small businesses capture leads, automate follow-ups, and grow.

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Insightly logo

Insightly is the modern, affordable CRM that teams love.

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With the social media integration, you can simply put in a contact’s email address, and Insightly detects and input social media profiles related to the email address.

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Jobin.cloud logo

All-In-One tool to Find and Engage People

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Automated Social Profile Import, data Aggregation and auto Update, ATS, CRM, AI powered ranking filtering, Process Automation, recruiting workflow, sales pipeline, automatic Outreach, mass Mailing, messaging templates, multiplatform communications.

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Crisp logo

All-in-one multi-channel solution for customer messaging

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Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

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Kommo logo

Messenger-based sales tool for SMBs and entrepreneurs

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Kommo is the world's first messaging-powered CRM. It features customizable sales pipelines, lead tracking, multichannel communication, integrations with the most popular chat apps and much more.

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SugarCRM logo

Cloud-based customer relationship management (CRM) platform

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SugarCRM is an all-in-one CRM platform that aligns sales, marketing, and service teams to drive enhanced productivity and growth. It's a cost-effective, realiable CRM solution, highly regarded for its user-friendly design, and robust integrations.
Ideal for B2B medium to large-sized companies.

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SendJim logo

Direct mail management software

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SendJim is a direct-mail software meant to help build a relationship with your current customers and build your route density with your customer's neighbors through targeted mailings that can be triggered by actions in your CRM.

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Spoki logo

Helps businesses to communicate with clients via WhatsApp

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Spoki is a marketing automation platform that allows businesses to leverage the Whatsapp channel to optimize its business operations
This software gives the possbility to create, automate and analyse the entire sales funnel on Whatsapp, ensuring high opening rates, conversions and consequently sales

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Simla.com logo

CRM platform to boost your eCommerce sales

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Simla.com is a CRM platform designed to boost eCommerce sales, improve customer service, send newsletters, and configure chatbots

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charles logo

Web-based conversational commerce suite for consumer brands

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charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

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Saleoid logo

Best CRM Software for leads, sales, marketing & billing

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Saleoid is the Best CRM Software for startups, agencies & SMBs an all-in-one platform to generate leads, manage sales, run marketing, and handle billing in one connected system. Starts at $5/month (2-year plan).

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yawave logo

Java/React-based SaaS user interaction suite

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yawave is a user interaction suite which can be easily integrated via embed code or plugins. It promotes lead generation, fan engagement, content efficiency, awareness and customer experience.

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Haber Chat logo
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your go-to platform for managing WhatsApp communications.

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Key features include multi-number management, automated message campaigns, and CRM-level customer tracking. It integrates with over 5000 apps for seamless customization. Enjoy real-time analytics, quick replies, and team collaboration, all in one place. Plus, you can start with a free trial!

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