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ALVAO Service Desk

AI-powered ITSM solution designed for Microsoft 365

Table of Contents

Is this product right for your business?

Find out with a

ALVAO Service Desk - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

ALVAO Service Desk overview

What is ALVAO Service Desk?

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA.

Key benefits of using ALVAO Service Desk

Microsoft 365 Compatibility: It integrates seamlessly with Microsoft 365, allowing users to leverage familiar tools.

Intuitive Interface: The user-friendly design developed with Microsoft 365 in mind ensures quick onboarding and smooth operation.

Scalable Flexibility: The solution scales with you business, whether you are SMB or a growing business

Full ITSM Coverage: It offers comprehensive incident, problem, and change management for better service delivery.

Starting price

36per user /
per month

Alternatives

with better value for money

ALVAO Service Desk’s user interface

Ease of use rating:

4.6

(29)

ALVAO Service Desk reviews

Overall rating

4.6

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.9/10

Rating distribution

Pros

“Alvao SD has a very friendly user interface, integration with MS Active Directory and quality manufacturer support is very good.”

Martin P.

IT manager

“That was all changed thanks to the tool. I want to thank the whole Alvao team for making such great products that have helped our company a lot, saving us both time and money.”

Sebastian P.

Skipper and the owner of Sebsail.com

“It’s a really good ticketing tool that has everything we need, yet remains quite simple for end users. The technical support is also very friendly and helpful.”

Ian W.

Information Technology Services Specialist

Cons

“Missing function of User Activity Monitoring tool which has been retired. Poor function improvements for the SDC (just WA development preference).”

Martin C.

IT Manager

“Weak KnowledgeBase so far. In case of bigger number of users/services, the requirements for the administration are increasing.”

Marek K.

Head of department IT support

“Deploy of customization aren't easy and complex. Poor support and FIX release (long time bug repair).”

Martin C.

IT Manager

Who uses ALVAO Service Desk?

Based on 29 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Automotive

Government Administration

Hospital & Health Care

Accounting

Others

Use cases

Service Desk

Help Desk

IT Management

IT Ticketing Systems

IT Service

ALVAO Service Desk's key features

Most critical features, based on insights from ALVAO Service Desk users:

IT asset management

4.7

(12)

Alerts/Notifications

4.7

(9)

Incident management

4.6

(11)

Knowledge base management

4.3

(9)

Surveys & feedback

4.5

(4)

All ALVAO Service Desk features

Features rating:

4.4

(29)

Configuration management

5.0

(1)

Customizable templates

4.5

(2)

Inventory management

5.0

(1)

Prioritization

5.0

(1)

Self service portal

3.7

(3)

Asset tracking

4.5

(2)

API

5.0

(1)

Support ticket management

4.0

(1)

Support ticket tracking

5.0

(1)

Access controls/permissions

3.3

(3)

Service catalog

4.7

(6)

Service level agreement (sla) management

4.8

(4)

Audit trail

5.0

(3)

Third-Party integrations

4.7

(3)

Asset lifecycle management

4.7

(3)

Reporting & statistics

4.7

(3)

Release management

4.5

(2)

Workflow management

3.5

(2)

Activity dashboard

(0)

Risk alerts

(0)

Resource allocation & planning

(0)

Audit management

(0)

Remote monitoring & management

(0)

Remote access/control

(0)

Reminders

(0)

Automated routing

(0)

Release & deployment

(0)

Recurring issues

(0)

Real-Time updates

(0)

Real-Time reporting

(0)

Real-Time notifications

(0)

Real-Time monitoring

(0)

Project management

3.0

(1)

Procurement management

(0)

Problem management

4.0

(2)

Availability management

(0)

OSHA compliance

(0)

Multi-Language

(0)

Multi-Channel communication

(0)

Monitoring

(0)

Mobile alerts

(0)

Mobile access

(0)

Widgets

(0)

Activity tracking

2.0

(1)

Task progress tracking

(0)

Task management

(0)

Tagging

(0)

AI copilot

(0)

Alerts/Escalation

5.0

(1)

Status tracking

(0)

SSL security

(0)

Single sign on

(0)

Service request management

(0)

Analytics

(0)

Service history

(0)

Approval process control

(0)

Server monitoring

(0)

Assignment management

(0)

Security tools

(0)

Scheduled/Automated reports

(0)

Safety incident management

(0)

Rules-Based workflow

(0)

Role-Based permissions

(0)

Risk assessment

(0)

Risk analysis

(0)

Maintenance scheduling

(0)

Document management

(0)

Disaster recovery

(0)

Data visualization

(0)

Data import/export

(0)

Dashboard creation

(0)

Dashboard

3.0

(1)

Capacity management

(0)

Customizable reports

(0)

Customizable forms

(0)

Customizable fields

(0)

Customizable branding

(0)

Customer support

(0)

Corrective and preventive actions (capa)

(0)

Contract/License management

2.0

(1)

Change management

3.0

(1)

Configurable workflow

(0)

Compliance management

(0)

Communications management

(0)

Commenting/Notes

(0)

Collaboration tools

(0)

CMDB

(0)

Client portal

(0)

Chat/Messaging

(0)

Localization automation

(0)

Live chat

(0)

License management

(0)

Knowledge management

(0)

IT risk management

(0)

IT reporting

(0)

IT incident management

(0)

IT asset tracking

(0)

Issue tracking

(0)

Issue scheduling

(0)

Issue management

(0)

Issue auditing

(0)

Investigation management

(0)

Benchmarking

(0)

Incident reporting

(0)

Help desk management

(0)

Generative ai

(0)

Forms management

(0)

Event logs

(0)

Email templates

(0)

Email management

4.0

(1)

Email alerts

(0)

Drag & drop

(0)

ALVAO Service Desk alternatives

ALVAO Service Desk

4.6

(29)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.4

Customer Support

4.6

Zendesk Suite

4.4

(4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

Freshdesk

4.5

(3.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

Zoho Desk

4.5

(2.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

ALVAO Service Desk pricing

Value for money rating:

4.4

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Start

/user

Per month

Features included:

Service Desk
Service Catalog
Change Management
Recurring Changes
Incident Management
Problem Management
Request Management
Knowledge Base
Self Service Portal
Full Audit Log
Mobile Access
Reports & Analytics
SLA Management
Process Workflow
Custom Fields
Single Sign-on
Automated Ticket Routing
Ticket prioritization
Ticket Notification
Entra ID Integration
Multi-Channel Access

Standard

/user

Per month

Features included:

ALVAO for Outlook
ALVAO for Teams
Customer Satisfaction Survey
Advanced Workflows
Power BI Integration
Microsoft Copilot Integration

Professional

/user

Per month

Features included:

Azure DevOps Connector
 Service Desk Enterprise API
 Service Desk Custom Apps
Power Automate integration
Zabbix integration Knowledge base - Sharepoint Connector
JIRA Connector
Microsoft Multidomain Authentication

Enterprise

/user

Per month

Features included:

Ticket AI Assistant
Automatic Content Translation
Knowledge Base AI Assistant
Independent Reporting Storage
Sandbox (without SLA guarantee)
ALVAO Intelligence (AI)

User opinions about ALVAO Service Desk price and value

Value for money rating:

4.4

(29)

To see what individual users think of ALVAO Service Desk's price and value, check out the review snippets below.

“Alvao SD has a very friendly user interface, integration with MS Active Directory and quality manufacturer support is very good.”

Martin P.

IT manager

“That was all changed thanks to the tool. I want to thank the whole Alvao team for making such great products that have helped our company a lot, saving us both time and money.”

Sebastian P.

Skipper and the owner of Sebsail.com

ALVAO Service Desk integrations (25)

Integrations rated by users

We looked at 29 user reviews to identify which products are mentioned as ALVAO Service Desk integrations and how users feel about them.

Zabbix

Integration rating: 5.0 (3)

Microsoft Teams

Integration rating: 4.0 (1)

Microsoft Intune

Integration rating: 5.0 (1)

ALVAO Asset Management

Integration rating: 5.0 (1)

ALVAO Service Desk support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Training options

In Person

Live Online

Documentation

Webinars

Videos

ALVAO Service Desk FAQs

Q. What type of pricing plans does ALVAO Service Desk offer?

ALVAO Service Desk has the following pricing plans:
Starting from: $36.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of ALVAO Service Desk?

ALVAO Service Desk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does ALVAO Service Desk support?

ALVAO Service Desk supports the following languages:
Czech, English, German, Polish, Slovak

Q. Does ALVAO Service Desk support mobile devices?

ALVAO Service Desk supports the following devices:
Android, iPhone

Q. Does ALVAO Service Desk offer an API?

Yes, ALVAO Service Desk has an API available for use.

Q. What other apps does ALVAO Service Desk integrate with?

ALVAO Service Desk integrates with the following applications:
Microsoft SharePoint, Microsoft Outlook, Jira, Microsoft Azure, Grafana, Microsoft Power Apps, Easy Redmine, Lansweeper, ALVAO Asset Management, Microsoft Teams, Microsoft Exchange, Jamf Now, iTOP, PRTG, OTRS, Microsoft 365, Azure DevOps Server, Zabbix, Microsoft To Do, JIRA Service Management, Azure DevOps, Microsoft Intune, Microsoft Power BI, Microsoft Power Automate, Microsoft Excel

Q. What level of support does ALVAO Service Desk offer?

ALVAO Service Desk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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