Help Scout Pricing Plan & Cost Guide

Help Scout

Web-based help desk designed for better customer experience

4.78/5 (117 reviews)

Help Scout Pricing

Starting from: $12.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Basic: $12 user / month, or $6 user / month billed annually

Standard: $20 user / month, or $15 user / month billed annually

Plus: $35 user / month, or $27 user / month billed annually


Help Scout serves businesses from small to enterprise. Plans range from Free to keep everyone on the same page, to Standard for automation features and reporting, to Plus for advanced reporting & features designed for large teams.

All Plans include 24x5 support, unlimited volume & storage, and 40+ third party integrations.

View Pricing Plans Free Trial

Competitors Pricing

HelpOnClick Live Chat Software

Starting from: $7.20/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

LiveAgent

Starting from: $12.00/month
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Vision Helpdesk

Starting from: $8.00/month
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Comm100 Live Chat

Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Convoso

Starting from: $90.00/month
Pricing model: Subscription

Pricing Comparison

How does Help Scout compare with other Customer Service & Support apps?

Subscription plan?

Help Scout



98% of apps offer a
subscription plan

Free trial?

Help Scout



87% of apps have a
free trial

Freemium plan?

Help Scout



30% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month




Help Scout Pricing Reviews

Pros
  • Extremely easy to deploy and to prepare customized templates Competitive Price
  • Easy to set up and by far the least expensive support software I have used. Great for small operators!
  • HelpScout is extremely easy to set up, and makes managing our support queue much easier than it used to be.
  • Simple to set up, not bloated with loads of features, just enough to help managing incoming email to generic company accounts, assigning them to team members, or using automation to respond and filter.
Cons
  • Could offer more features
  • Honestly, not too many complaints about Help Scout. It's a little bit expensive, but not prohibitively so.
  • IMAP integration for outgoing e-mail archiving would be highly valued. Only Gmail is supported at this time.
  • Not as many bells and whistles as some of the others. Couldn't get it to work with my CRM, so had to switch to something else that cost me more. :(
100%
recommended this to a friend or a colleague

10 reviewers had the following to say about Help Scout's pricing:

Anonymous

Value for Money! All the way.

Used weekly for 6-12 months
Reviewed 2018-02-08
Review Source: Capterra

Great for a startup and priced accordingly.Easy to set up and by far the least expensive support software I have used. Great for small operators!

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Help Scout

Web-based help desk designed for better customer experience

Dorofiej Grabowski

Extremely easy to deploy

Reviewed 2012-06-15
Review Source: GetApp

This is the ideal app for everybody who need to manage an email address such as a info@, sales@. We forward all incoming emails from that addresses to our Help Scout address. From there we create tickets and automated reponses. All in all, the app is pretty nice and I like working with it. Extremely easy to deploy and to prepare customized templates Competitive Price

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Help Scout

Web-based help desk designed for better customer experience

Paulo Silveira

Effective help desk system

Reviewed 2015-12-07
Review Source: Capterra

I cant say exactly how I first heard about Helpscout. After using its doc system for two months, I realised that the team was deploying new features to the product pretty often. For instance, take a look at the release notes for October: http://www.helpscout.net/blog/october-release-notes/ We have migrated from a cheaper provider to Helpscout. First 5 agents, then +2, then +8 and we have 12 more to go. I couldnt be happier. They also answer pretty fast. Another quite good advantage is the billing options: there is only one! They will not try to upsell you anything through essential features. You have all the features, it is the only way.

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Help Scout

Web-based help desk designed for better customer experience

Dave Zille

Keeps our customer support organized and on task

Used daily for 6-12 months
Reviewed 2018-06-11
Review Source: Capterra

A clean UI that has obviously been well thought through. They iterate and add features routinely and are very proactive in communicating with their customers. For example, I had discovered a bug, which they confirmed and rolled out a fix within 48 hours. There are small reminders and tips presented within the context of the app, which are very helpful (eg. helping the user in distinguishing between an internal comment and a customer reply - this is very useful). Overall, there is great value for the money, I would strongly recommend Help Scout as a help desk/customer facing communication tool.

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Help Scout

Web-based help desk designed for better customer experience

Anonymous

Simple helpdesk software

Used weekly for 2+ years
Reviewed 2018-06-22
Review Source: Capterra

Simple to set up, not bloated with loads of features, just enough to help managing incoming email to generic company accounts, assigning them to team members, or using automation to respond and filter.

Read the full review


Help Scout

Web-based help desk designed for better customer experience

Anonymous

Like all the other Help Desks, but faster, more focused, and cleaner

Used daily for 1-2 years
Reviewed 2018-04-26
Review Source: Capterra

Easy Help Desk software, fully functional with even more bells and whistles, amazing design, and affordable to boot!Having used Zendesk for years, I was looking for a alternative option without breaking the bank. Help Scout has all the features i needed for my team, and more. Help Scout looks/feels great. Everything is right where it needs to be. I can quickly show a new employee how to use it in minutes. Zendesk looks like a dinosaur in comparison, and had to train them for a few days before my employees got comfortable.

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Help Scout

Web-based help desk designed for better customer experience

Doreen Wade

Smart and easy to use

Used daily for 6-12 months
Reviewed 2018-04-18
Review Source: GetApp

Help Scout makes it easier for me to do my job. It's simple, personal, and powerful. I really like the keyboard shortcuts, it's very convenient. The email client is very fast. I recommend Help Scout to everyone, it is easy to use and not expensive.

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Help Scout

Web-based help desk designed for better customer experience

Dan Herman

Our go-to for managing support tickets

Used daily for less than 6 months
Reviewed 2018-05-17
Review Source: Capterra

HelpScout is extremely easy to set up, and makes managing our support queue much easier than it used to be.

Read the full review


Help Scout

Web-based help desk designed for better customer experience

Anonymous

We use Help Scout to stay on top of our customer support

Used daily for 2+ years
Reviewed 2018-05-01
Review Source: Capterra

Help Scout helped us get a handle on our support workflow and as we've added to our support team, it's made that process painless. We use the custom sidebar apps to great effect.Help Scout is a focused, straightforward support mailbox product, and we've been using it to great effect since we switched over (from a shared inbox for support) a couple of years ago. We were happy with the pricing, and we use the custom sidebar add-ons to great effect. We've written our own sidebar app that gives our support team access to a ton of useful customer information and error logging without ever leaving the mailbox. When we've dealt with Help Scout support, they've also been great. Help Scout does exactly what we want.

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Help Scout

Web-based help desk designed for better customer experience

Daniel Hutchinson

Our company has been using Help Scout for a little over a year now.

Reviewed 2016-03-03
Review Source: Capterra

We are a small business that has been steadily growing over the past two years. We began searching for a unified help desk service about 18 months ago. We tried another service first but found the cost and initial setup too daunting. We began a trial of Help Scout shortly thereafter. During our trial the Help Scout staff was eager and willing to offer assistance but I never felt pressured into committing to anything until I knew it was the right service for our company. They even extended our trial by two weeks because I had been so busy with other things I hadn't had enough time to test it out. In the beginning we only used the service to handle our e-mail and fax business. The fact that Help Scout integrates with our phone/fax service as well as our live chat service is awesome! Over the course of the next year we began utilizing more and more of the services and features Help Scout offered. We have found that the company has always been quick to respond when we had a question or needed assistance and was very open to any ideas or features we would like to see. They have implemented new features that have been invaluable in our day to day operations. We found the pricing structure to be very fair and flexible to suit our needs. The initial setup was very intuitive and only took a few hours before all of our services were up and running. I never felt pressured into paying for any services we didn't need. Overall we have been very happy with their flexibility and willingness to offer assistance when needed. We've very excited to try out some of the new features just implemented in the Help Scout Plus service and appreciate the offer to test it out before we commit to upgrading. Very happy customer!

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Help Scout

Web-based help desk designed for better customer experience