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HubSpot Service Hub

Cloud-based customer service solution for firms of all sizes

Last updated: February 2025

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HubSpot Service Hub Pricing (2025)

Pricing plans

Pricing details:

Free plan

Subscription

Free trial

Service Hub Starter

/user

Per month

Features included:

Email Tracking
Ticketing
Slack Integration
Email Scheduling
1 Shared Inbox
2 Ticket Pipelines
User Management
Product Library - 1 Million Products
List Segmentation
Email Reply Tracking
5000 Email Templates
Email Health Reporting
1-1 Email
Live Chat
Ticket Routing
Reporting Dashboard
Custom User Permissions
Channel Switching
5000 Canned Snippets
Calling SDK
Mobile Inbox
Hubspot Mobile App
Meeting Scheduling
Simple Ticket Automation
Task Queues
Conversation Routing
Calling - 500 Mins
10 Ticket Tags
Task Calendar Sync
1:1 Technical Support
Email & In-App Support

Service Hub Professional

100

/user

Per month

Features included:

All Features in Starter
100 Shared Inboxes
15 Ticket Pipelines
Product Library - 15 Million Products
Calling - 3000 Mins
Standard Contact Scoring
1:1 Video Messaging
Template Goals
Insights Dashboard
Agent Presence in Inbox
SLAs
Forecasting
Help Desk Automation
Post-Chat Feedback
Service Analytics
Logged-in Visitor Identification
WhatsApp Integration
Conversation Views
Salesforce Integration
Video Hosting
10 Teams
Customer Feedback Surveys
Sequences
Association Tools
Coaching Playlists
Duplicate Management
URL Mappings
Handoffs
100 Custom Surveys
Customer Portal
Custom Reporting
5 Playbooks
1 Knowledge Base
Call Transcription

Service Hub Enterprise

150

/user

Per month

Features included:

All Features in Professional
200 Shared Inboxes
100 Ticket Pipelines
Calling - 12000 Mins
300 Teams
5000 Playbooks
5 Knowledge Bases
Conversation Intelligence
SSO
Custom Events
Recurring Revenue Tracking
99 Active Chats
Custom Objects
Standard Sandbox Account
Salesforce Custom Object Sync
Admin Notification Management

User opinions about HubSpot Service Hub price and value

Value for money rating:

4.3

(174)

To see what individual users think of HubSpot Service Hub's price and value, check out the review snippets below.

“They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.”

Emma B.

CSM

“Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.”

Patrick M.

Sales Manager

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