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HubSpot Service Hub Logo
HubSpot Service Hub
4.5
(156)

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Cloud-based customer service solution for firms of all sizes

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HubSpot Service Hub Pricing

Pricing overview

Value for money rating

4.3

/5

156

Price starts from

50

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

HubSpot Service Hub is free to get started and will grow with you.
Service Hub Starter starts at $45 per month.
Service Hub Professional starts at $450 per month.
Service Hub Enterprise starts at $1,200 per month.
See more information here: https://www.hubspot.com/pricing/service?edition=starter&term=monthly

What users say

They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.
Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.

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Reviewers who mentioned pricing said:

AT
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Alissa T.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great way for our team to stay organized!

Reviewed 5 years ago

Our experience with Service Hub has been great. The transition from our previous product was fairly painless (and they've added even more features to help with that transition since we've switched), and we've had outstanding customer service when we've had questions or issues arise.

Pros

Hubspot Service Hub has allowed our small team to stay organized and give our users as much support as possible without always being available to help in person within a few minutes. The knowledge base setup is super easy, appealing for our users, and customizable.

Cons

Hubspot definitely isn't the cheapest option when you weigh all the platforms out there, but you definitely have to weigh ease of use, centralizing everything you need to do for your business and level of customer service.

AA
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Adam A.

Marketing and Advertising, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It has it's flaws but overall t's a great piece of softwareThe usability of the software and how eas

Reviewed 4 years ago

It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive.

Pros

The usability of the software and how easy it is to integrate with other platforms. It gives a clear and intuitive platform for companies from SME to enterprise. We were able to scale it from a 200 customer support to a 160,000 enquiry platform within 3 weeks which made a huge impact to the client and allowed us to push it into more.

Cons

It still needs some work to get it fully up and running seamlessly with the other Hubs within HubSpot and some of the limitations can be frustrating but the cohesion with the rest of the HubSpot platform to give a fully fleshed out user experience from discovery to customer and after is very good. (Especially for the price)

CH
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Cecilia H.

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best customer service for your digital transformation

Reviewed 3 years ago

Excellent, easy to use, fast deployment, affordable for any size of companies. Companies who are considering an upgrade to its customer service processes or need an agile digital transformation, needs Service Hub.

Pros

Easy to deploy, administer, use. In one month, most of the customer service cases are in production. Migration and integration with other platforms are also very easy and in record time. A new generation of SaaS.

Cons

It is design to work with Marketing Hub and/or Sales Hub. If you need to integrate to other software, it may require the development of a middleware to migrate data (KB).

AR
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Verified reviewer

Management Consulting, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Expensive, clunky, and feature-poor

Reviewed 4 years ago

We chose HubSpot Service Hub because we were already using HubSpot's other products. Using it was a mistake. It was difficult for us to use, lacked necessary features, did not integrate well with our other services, and was way too expensive for what we got.

Pros

HubSpot's Service Hub's strength is that it integrates directly with everything else HubSpot does. That makes it easy to keep track of tickets/issues in association with specific contacts/companies/deals.

Cons

The Service Hub is clunky and does its job less well, and for more money, than other standalone products that perform the same function.

TO
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Thierno Ousmane D.

Banking, 501-1,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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HubSpot Service Hub, a good tool for a high-quality customer support.

Reviewed 2 years ago

Overall, HubSpot Service Hub is a good tool to take care of our clients and keep them. We combine taking charge of their queries and asking what could be improved in our business through the Feedback surveys function. Beyond the small and medium businesses (which once again are the most to use it), more and more big companies are using this product such as BBC, Suziki, or Airstream. So, it is a very promising product to watch. If the required update is done over time, it has the all chances to thrive in the market.

Pros

To start, It is important to know what is HubSpot Service Hub. It is an all-in-one software kind of type, that gives companies (mostly small and medium ones) the ability to run good and fast customer service. The ergonomy of the website is well-done giving us good and fluid navigation pleasure. The things that I like the most about this software are : - The Tickets function transmits all the queries...

Cons

- The ticket system still needs some improvements. It would be better to add a time tracking, from a ticket being opened till it closed. It would give the sum up of the time used to close a case. This would help us for internal metrics purposes. - Updates must be done to better optimize the search bar and fix some small bugs.

MJ
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Mathew J.

Newspapers, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A worthwhile choice.

Reviewed a year ago

Satisfactory.

Pros

Hubspot is easy to use and has a robust support/helpdesk - always ready and happy to help with any queries.

Cons

Pricing. Hubspot is not the most affordable option out there.

AR
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Verified reviewer

Internet, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Fosters collaboration and productivity

Reviewed 9 months ago

The experience has been incredible and the features are exceptional

Pros

HubSpot is very essential and critical to our team’s success, we use HubSpot as a CRM, knowledge base, and for easily facilitating collaboration and projects across teams

Cons

Pricing can be expensive when compared to the competition

SB
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Sheldon B.

Financial Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good, but prefer more value

Reviewed 2 years ago

The customer service was a bit confused at rimes and got more of the big company feel rather than the we respond quickly and actually care feeling that I get from current provider.

Pros

The integrations of Hubspot are unmatched, big reason the charge big is those ecosystem integrations.

Cons

The simplicity/interface is nothing special to me. Pretty standard UI/UX. The cost for what you get is discouraging to me. It becomes quite expensive once you are off start up plan.

CG
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Caio G.

Computer Networking, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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HubSpot Service is quite there

Reviewed 4 years ago
Pros

I honestly think that the service hub is a great software and new hub from hubspot, since it's a new product it has a great ton of value. The most important things I believe would be the ticket and knowledge base, where you can have everything that your team is doing on tickets, even demands by the client and finally have a resource center to your whole team and your clients.

Cons

Although I like the knowledge base I feel it's quite limited. For once, our company just grew international, and we would need to have multiple Knowledge Bases on HubSpot, but we can only have one. The feedback surveys also are a great start, but it's limited as to how many questions I can do on a survey, sometimes I would need to question our client 3 times just so I would get the answers we need.

JR
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Jacques R.

E-Learning, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hubspot is amazign!!

Reviewed 4 years ago

Hubspot is amazing, it has replaced about 4 software packages we were using for YEARS

Pros

The Usability, Integrations and Functionality of Hubspot is second to NONE

Cons

The cost is a LOT, but it is worth it. I don't see smaller companies being able to afford it, but if you can...wow

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Paul S.

Marketing and Advertising, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great support tools for small to mid-market companies

Reviewed 4 years ago

Service Hub has been fantastic as a ticketing, customer feedback and chat tool. The integration with the rest of HubSpot ensures that I have the latest data on my customers when they are communicating with us.

Pros

Ease of use. Cost. Setup time is quick. The integration with the rest of HubSpot is one of it's biggest values. Many of the functions in Service Hub also mirror other functionality in HubSpot, so Ididn't have to learn how to use a separate suite of tools.

Cons

Inability for customers to view all of their outstanding tickets. I'd like to offer the same system that Hubspot uses to my clients with a support inbox of sorts.

EA
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Enrico A.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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My Expereince With HubSpot Service Hub

Reviewed 2 months ago
Pros

We have used this product as a CRM and comes with amazing features and capabilities. It is affordable, easily customizable and very helpful thanks to multiple features.

Cons

No negative issues with HubSpot Service Hub

SP
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Sergio P.

Events Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Good product for HubSpot users

Reviewed a year ago
Pros

Integrated with all HubSpot environment.

Cons

Missing some funcionalities and high price.

AR
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Adrian R.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to set up and powerful

Reviewed a year ago

Overall it's a good option but also quite expensive

Pros

It's very easy to set up CSAT and NPS surveys. HubSpot has preconfigured surveys to send by email that you can personalize

Cons

The conversations asigned to an agent can'f be automatically assigned to another agent, which is something I don't understand

GN
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George N.

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great tool for lead management

Reviewed 4 years ago
Pros

- Lead generation tools - Marketing automation - Custom client properties

Cons

- Could be considered expensive - Lead scoring can be better

LC
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Lance C.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great value for money

Reviewed 4 years ago
Pros

Easiest set up in the world and extremely intuitive.

Cons

Very limited ability to customize information or flows.

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Patrick M.

Recreational Facilities and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the BEST OVERALL EXPERIENCES

Reviewed 4 years ago

Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.

Pros

This software will run your sales process for you once implemented.

Cons

None. I love this product and will be a user for life.

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Gabriela M.

Computer Software, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

HubSpot trial experience

Reviewed 9 months ago

Pleasant for in its free and slightly expensive version from its most basic plan.

Pros

It is a comprehensive software, ranging from customer service to CRM. It also automates tasks, making the work group's time more productive.

Cons

The cost is limiting for small companies and the time it takes for a company to adapt to its use is not fast, unless it has personnel with experience in its use.

KW
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Kevin W.

Medical Devices, 5,001-10,000 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Hubspot

Reviewed 4 years ago

Improved access to self service customer service means patients and consumers can quickly get access to information in a low touch manner.

Pros

HubSpot Service Hub makes adding content super easy. The layout and the ways in which we can add new content is also very logical and easy to understand, even for users who have not used HubSpot in the past.

Cons

Needed to spend a little more time tweaking the keywords and tags for the chatbot in order to customise the response and to ensure accuracy.

AR
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Verified reviewer

Marketing and Advertising, 11-50 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great but to expensive

Reviewed 4 years ago

Its been a good experience

Pros

That is can be used among different branches.

Cons

I dont know, I thing it is a good product, but it does not offer that much that other that is cheaper dosent