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HubSpot Service Hub

Keep customers longer.

Table of Contents

Is this product right for your business?

Find out with a

HubSpot Service Hub - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: October 2026

HubSpot Service Hub overview

What is HubSpot Service Hub?

Service that scales, and keeps customers around.

Customers stay when they feel known. Service Hub, part of HubSpot's agentic customer platform, helps your team scale support and keep customers longer, with people and AI working from the same customer context.

Resolve routine questions faster. Customer agent handles support conversations from first message to resolution across chat, email, WhatsApp, forms, and calling (beta). It starts from your knowledge base, HubSpot Smart CRM, and each customer's history, and hands off to a rep with context when a person is the right fit. You train it on your content and brand voice, choose the topics that route to your team, and test it before it goes live.

Give reps the context to delight customers. The help desk brings tickets, conversations, and SLAs into one workspace. Spaces and custom views mirror how your team works, suggested replies and summaries take busywork off reps' plates, and ticket automation and routing help work land with the right person. Customers can continue a conversation across channels, such as moving from chat to email or a call.

Help customers help themselves. A knowledge base and customer portal let customers find answers and follow their own tickets. Knowledge base agent (beta) reviews your support tickets and drafts articles for your team to review, so your content keeps pace with what customers ask.

Keep customers and grow accounts. The customer success workspace gives CSMs one place to manage renewals, expansions, and account health. Health scores and alerts help your team act when an account changes, and feedback surveys track CSAT, NPS, and CES. On Enterprise, product usage data shows adoption by account and feature. Breeze Assistant can help CS managers find accounts that may need attention this month or pull a customer's support history before a renewal call.

Measure what's working. Service analytics dashboards track CSAT, time to close, wait time, and volume across teams and channels, and the coaching view helps managers see where to lend a hand.

Built on HubSpot Smart CRM. Service Hub works from the same customer data as your marketing and sales teams. Connect the tools you already use through HubSpot Marketplace, with 2,000+ apps.

Start free, grow on one platform. Begin with free customer service tools and move up to Service Hub Professional or Enterprise as your team grows.

Starting price

15per user /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Ticketing System

Chat and Chatbot

Setup

Pricing

Do you work for HubSpot Service Hub? Manage this product listing

HubSpot Service Hub’s user interface

Ease of use rating:

4.4

(193)

HubSpot Service Hub review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(3)

3-4(90)

5(100)

What do users say about HubSpot Service Hub?

Users say HubSpot Service Hub streamlines customer support with its intuitive interface, robust ticketing system, and integrated knowledge base, making it easy to manage inquiries and improve team collaboration. They find it user-friendly and efficient for organizing workflows, tracking customer interactions, and centralizing information across departments, which helps boost productivity and customer satisfaction.

Some report that customization options and advanced features are limited, and setup can be complex for new users. They mention the ticketing system lacks flexibility in certain areas, and the knowledge base could offer more design and language options. They also note that costs can rise quickly as teams grow.

Select to learn more

Who uses HubSpot Service Hub?

Based on 193 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Marketing and Advertising

Computer Software

Health, Wellness and Fitness

Construction

Others

Use cases

Customer Service

Live Chat

CRM

Help Desk

Customer Success

HubSpot Service Hub's key features

Most critical features, based on insights from HubSpot Service Hub users:

CRM

4.5

(13)

Knowledge base management

4.3

(28)

Alerts/Escalation

4.0

(11)

Automated routing

4.7

(3)

All HubSpot Service Hub features

Features rating:

4.1

(193)

Access controls/permissions

4.0

(6)

Account alerts

(0)

Account Management

(0)

Activity dashboard

4.0

(2)

AI copilot

(0)

Alerts/Escalation

4.0

(11)

Alerts/Notifications

4.0

(5)

Analytics

(0)

API

(0)

Automated routing

4.7

(3)

Autoresponders

(0)

Calendar management

(0)

Canned responses

(0)

Chatbot

(0)

Chat/Messaging

4.5

(2)

Client management

4.7

(3)

Collaboration tools

(0)

Communication management

(0)

Contact database

4.7

(10)

Contact management

4.5

(19)

CRM

4.5

(13)

Customer database

4.4

(10)

Customer engagement

4.0

(1)

Customer experience management

(0)

Customer history

(0)

Customer management

4.0

(5)

Customer segmentation

(0)

Customer support

(0)

Customizable branding

(0)

Customizable fields

(0)

Customizable forms

(0)

Customizable reports

4.6

(5)

Customizable templates

(0)

Dashboard

4.0

(1)

Data import/export

4.6

(8)

Document storage

4.6

(9)

Email management

4.6

(24)

Email templates

5.0

(1)

Engagement tracking

(0)

Event triggered actions

(0)

Feedback management

5.0

(1)

Geotargeting

(0)

Health score

5.0

(1)

Help desk management

3.0

(1)

Inbox management

(0)

Interaction tracking

4.6

(11)

Knowledge base management

4.3

(28)

Knowledge management

4.2

(5)

Lead generation

(0)

Live chat

3.3

(3)

Macros/Templated responses

(0)

Marketing automation

(0)

Mobile access

4.5

(25)

Monitoring

(0)

Multi-Channel communication

4.5

(16)

Multi-Language

(0)

NPS of customers

(0)

Offline form

(0)

Onboarding

4.0

(1)

Performance metrics

5.0

(2)

Pipeline management

4.3

(3)

Prioritization

(0)

Proactive chat

4.3

(3)

Queue management

(0)

Real-Time analytics

3.0

(1)

Real-Time chat

(0)

Real-time consumer-facing chat

4.4

(21)

Real-Time data

(0)

Real-Time notifications

4.7

(15)

Real-Time reporting

(0)

Reporting/Analytics

4.3

(25)

Reporting & statistics

(0)

Self service portal

5.0

(1)

Service level agreement (sla) management

4.0

(2)

Single sign on

(0)

Social media integration

2.5

(2)

Support ticket management

4.7

(34)

Support ticket tracking

4.0

(3)

Survey/Poll management

5.0

(1)

Surveys & feedback

(0)

Task management

4.0

(5)

Templates

(0)

Third-Party integrations

5.0

(2)

Ticket management

4.5

(24)

Transcripts/Chat history

4.4

(9)

Transfers/Routing

(0)

Usage tracking/analytics

3.0

(1)

Workflow management

4.3

(12)

HubSpot Service Hub alternatives

HubSpot Service Hub

4.4

(193)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.1

Value for Money

4.2

Customer Support

4.5

LiveAgent

4.7

(1.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

Zendesk Suite

4.4

(4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

Salesforce Service Cloud

4.5

(832)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.4

Value for Money

4.2

Customer Support

4.3

HubSpot Service Hub pricing

Value for money rating:

4.2

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Service Hub Starter

/user

Per month

Features included:

1:1 email
Calling
Canned snippets
Conversation routing
Conversational bots
Email scheduling
Email templates
Email tracking & notification
Facebook Messenger integration
HubSpot-provided phone number
Live chat
Meeting scheduling
Repeating tasks & task queues
Task calendar sync
Ticket pipelines
Calling SDK
Documents
Multiple currencies
Simple ticket automation
Stripe integration
Goals
Reporting dashboard
1:1 technical support
Custom properties
HubSpot CRM mobile app
List segmentation
Payments (U.S. only)
Required fields
SSO
Slack integration

Service Hub Professional

100

/user

Per month

Features included:

SLAs
Sequences
All Features in Starter
Agent presence in inbox
AI powered Reply
Recommendations
Customer Portal
1:1 Video Messaging
Book meetings on behalf of others
Breeze Customer Agent
Calling
Conversational bots
Conversation routing
Custom Channels API
Help Desk
HubSpot-provided phone number
Facebook Messenger integration
Knowledge Base
Logged-in visitor identification
Shared inbox
Smart send times
Standard contact scoring
Ticket pipelines
Ticket routing
Send Options
Service Automation
Customer Success
Workspace
Customer feedback surveys
Customer Health Scores
Health alerts
Multiple currencies
Playbooks
Post chat feedback

Service Hub Enterprise

150

/user

Per month

Features included:

200 Shared Inboxes
100 Ticket Pipelines
Calling - 12000 Mins
300 Teams
5000 Playbooks
5 Knowledge Bases
Conversation Intelligence
SSO
Custom Events
Recurring Revenue Tracking
99 Active Chats
Custom Objects
Standard Sandbox Account
Salesforce Custom Object Sync
Admin Notification Management
All Features in Professional

User opinions about HubSpot Service Hub price and value

Value for money rating:

4.2

(193)

To see what individual users think of HubSpot Service Hub's price and value, check out the review snippets below.

“Its ability to sandbox testing work and now finally to bring this through to prod is engineering practice applied to CRM.”

Daniel C.

Automation Engineer

“We were on the Starter Plan, and ticketing was pretty much the only task that we could do in regards of customer service.”

Julia H.

Marketing Manager and Business Development

HubSpot Service Hub integrations (95)

Integrations rated by users

We looked at 193 user reviews to identify which products are mentioned as HubSpot Service Hub integrations and how users feel about them.

Salesforce Sales Cloud

Integration rating: 4.0 (4)

Slack

Integration rating: 4.8 (4)

HubSpot CRM

Integration rating: 4.7 (4)

“Extremely important for our operational workflow.”

“Contact and Campaign synch”

Tom M.

Senior Marketing Manager

1/2

HubSpot Marketing Hub

Integration rating: 5.0 (3)

Gmail

Integration rating: 5.0 (3)

“The Gmail integration is useful because I can receive Jira updates and task notifications directly in my inbox. It helps me stay updated on important changes even when I am not actively using Jira.”

Harsh T.

CEO

Zapier

Integration rating: 5.0 (2)

“This was need to keep up with our conference event and Plan A Visit Campaign.”

Timothy C.

Pastor

HubSpot Service Hub customer support

What do users say about HubSpot Service Hub customer support?

Customer support rating:

4.5

We analyzed verified user reviews to identify positive and negative aspects of HubSpot Service Hub customer support.

Widely noted by reviewers, HubSpot Service Hub's customer support is responsive, helpful, and assists with setup and technical issues.

A minority of users mention that support can feel impersonal or slow to respond compared to other providers.

Support options

Knowledge base

Faqs/forum

24/7 (live rep)

Phone support

Email/help desk

Chat

Training options

In person

Documentation

Live online

Webinars

To see what individual users say about HubSpot Service Hub's customer support, check out the review snippets below.

“With its powerful tools and features, you'll be able to streamline your workflows and provide faster and more efficient service to your clients, exceeding their expectations and ultimately driving growth for your business. While it may require some effort to initially understand and set up the platform, the benefits of doing so are well worth it. And with customer support available to assist you along the way, you can feel confident that you'll be able to take full advantage of all that this platform has to offer.”

Venita T.

CEO, Founder

“Overall the experience has been great I use it daily our marketing team uses it to support our sales deal cards and so far has been working great.”

Liliana D.

Closing assistant