LiveChat Pricing

Livechat has provided a really useful platform for us to get started with livechat provision on our site. The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings. The CRM integration...

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Hi Annabel, Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product. If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced. Cheers, LiveChat Team

The thing I like most a out the software are the customizable hashtags. I can pretty much automate an entire conversation with every customers by programming and learning preset hashtags. It is by far the quickest and most efficient way to communicate with a since of uniformity with all questions and concerns

The least favorite thing about chat is the limited features on the bottom pay tiers. The work scheduler is something I had to pay extra for even though it would be nice to have a schedule inside the app instead of having to keep another window open. I wish it was set up according to team size instead of person pricing.

Customers can get instant interaction with LiveChat. They can ask if an item is in stock, how much, shipping, all commonly asked questions and LiveChat can instantly provide that. LiveChat can also redirect all questions to me for further help that it can provide. It weeds out the simple questions so that I can focus on more time consuming tasks. It's so affordable, I'm so glad I implemented the chat on my website.

Sometimes customers get annoyed when the chat bubble automatically pops up. I don't see it as a con, the customers can easily click away if they don't need help.

Easy chat Easy ticket management Knowledge base management Easy to search Soft client supports

Application sometimes taking load to run except nothing can less as compare to cost

Having tried several (10+) chat software to find the right fit this is the easiest, most customizable, and affordable solution on the market.

Can't really put anything to the product. Perhaps a bit better Pardot/SF integration.

One of the things I love most about this software is its real-time support feature, which allows customers to receive immediate assistance with their inquiries or issues. This has significantly improved their satisfaction levels, as they no longer have to wait for an email or phone call response.Another feature that has been invaluable is the ability to capture and store customer information. With...

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I have noticed a couple of things that I don't particularly like about the platform. Firstly, the pricing can be quite expensive, especially for small businesses or startups that may not have the budget to invest in a high-priced solution. Secondly, while the software is packed with powerful features, it can be quite complex to set up and configure initially. Lastly, while the software generally runs smoothly, I have experienced occasional connectivity issues or downtime, which can be frustrating when trying to provide real-time support to customers.

LiveChat integrated perfectly with our business, the software is fast and allows us to reduce the average service. Because we are able to solve our customers' problems more quickly, we were able to expand our customer portfolio. This means increased revenue for our company. But the most positive effect was being able to improve the way our company was seen in the market. The best thing about LiveChat is that it allows us to work and at the same time provide support to our client, because whenever there is a new interaction, the software emits an audible warning on the mobile device and this allows us to be answering questions in real time.

Well, we currently face only a few difficulties with the usability of the app for mobile devices, because the web version of LiveChat is perfect, but the mobile version and a little limited, in my view, needs to expand the features in the mobile version, such as the resolution tags that are not allowed to be added in each contact, but the web version has this function. Another issue that implies the use of LiveChat is the cost of implementation, which is a little high by the standards of some companies.

. Increased Sales: LiveChat can help close sales faster by providing an immediate response to customers’ inquiries. It also allows customers to ask questions in real time, which can help increase conversion rates.2. Improved Customer Service: LiveChat allows companies to provide better customer service. It allows customers to get their questions answered quickly and in an efficient manner.3. Increased...

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. Limited Support Hours: LiveChat is not available 24/7, so if customers encounter an issue outside of the support hours, they could be left without assistance.2. Limited Knowledge Base: LiveChat does not provide an extensive knowledge base for customers to search for answers to their questions.3. Lack of Automation: LiveChat does not offer automated responses, which can leave customers waiting for a longer time to get their questions answered.4. Potential Technical Issues: LiveChat operates on a web-based platform, and technical issues can arise that prevent customers from connecting with support. 5. Increased Pressure on Agents: LiveChat can put a lot of pressure on agents to provide quick responses to customers, which can lead to mistakes or a lack of understanding

Apps. Many other live chat options do not include apps, especially not ones that work across both Android, Apple, Mac, and PC. It’s handy in case you are not in front of a computer or have to go from a Mac to a PC, then you have access on both. The fact that multiple agents can use the program (though only one at a time per license!) is very important. Many other live chat programs allow only one per person. This adds up quickly when you have more than one agent. The ability to change the website widget from a chat to a form is great on weekends or after business hours. This allows customers to be able to contact you without having to wait for business hours.

The only slight con is the cost of the product, but this is offset by the ability for multiple agents to use one license, as long as only one is logged on at a time. To do the same with other programs, you would have to purchase more than one license. So, the cost is justified, but there is still the initial sticker-shock. If the price were a little bit lower, we would be able to purchase two licenses and have two people on at the same time. However, the ability to have more than one person use the license makes it seem like we have loads of agents on at the same time. We did experience one or two bugs, but the tech support was able to fix them quickly so that we were back online within minutes.

It's packed with powerful features, details about customers that let us deal with them in a better way. The integration with Facebook Messenger is pretty cool (even though it should allow us to click on the person and be taken to his profile). Archiving, tagging and searching couldn't be simpler. Super powerful features for international sites (we use 6 translations). There is no software like this on the market.

My only complain is that there is no tool for a supervisor or sysadmin to check LiveChat without being logged as a user. There was a plan to do that (I even replied the form) but apparently they shelved. Ohh, and that the app (for iOS) just deals with chats, not with tickets. I use heavily both features.

Hi Alexandre, Thank you and really happy you like using LiveChat, we do our best to make it even better, every day! If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users: https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post  Cheers, LiveChat team

The use of real-time chat allows us to communicate with our clients in a highly productive manner. We have found that creating many agent accounts and assigning specific tasks to different teams of workers helps us do more in less time.

Its price tag is higher than those of its rivals. The delay in getting chat messages is annoying and often leads to misunderstandings. It takes time for support to respond and fix the issue we report.

Very easy to use. Highly editable. Support has been FANTASTIC. We changed owners and needed to switch things over, they were so helpful in guidance. Great response on our website.

How it had to be constantly watched. I wish it could do some of the following. Integrate with messaging app (like iMessage) We would have loved to have multiple people use this for Sales and Service but it was so expensive to have one more license. It would be nice if there were levels, least expensive one license, next level 5-10 and so on. Options for small businesses to help support them, we only have on person who can barely watch the program(which is why we have discontinued it's use at this time). When that person is constantly watching it great results when they are not, it's barely worth the money we are spending. Would be neat to see if it could integrate with Apple Business Messages

This software took some time to get set up. We started with Chatbot and only after implementation did we realize we needed Live Chat addition subscription to be able to interact with customers live. Then for the full ticketing features we wanted, we also added on Help Desk. The software does what we want but the total price added up to more than we initially expected. So far it's been great for...

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We started with Chatbot and only after implementation did we realize we needed Live Chat additional subscription to be able to interact with customers live. Then for the full ticketing features we wanted, we also added on Help Desk. The software does what we want but the total price added up to more than we initially expected.

LiveChat has been a staple of our business for many, many years. We continue to use this software on a daily basis to stay connected with our customers whether we are in the office or away. When in the office, we stay logged into LiveChat to easily chat with our customers to help them navigate our site or answer any questions they may have. When away, we utilize the software to allow our customers to message their questions. You have the option of setting all the notification settings tailored to your communication style with your customers. And, you can easily add, change or delete employee/users from your account. Additionally, you can set different levels of access based on these employees.

The price is a bit heftier then other competitors. Pricing is based on number of users to the account. Besides this, I have never experienced something I didn't like with the software.

Livechat is a good option, they also offer ticket system, apps as Knowledge Base that can have internal or public knowledge base that can be shared with clients. User interface is really easy to use, no need for training, very intuitive.

Too slow, if your demand is high, and you have more than 200 clients waiting on queue the system can get stuck, if you have less clients it should be ok to use.

I like the simplicity of the Livechat interface ,and this is a major factor while I adopted the program as my startups customer chat solution. It is affordable, which is very cheap when compared with the enormous benefits we have gotten from this program over the last one year. I like the Livechat customer support department. The support team have continuously served my startup very well. We get responses to our queries instantly via chat messages and the support team also forwards us periodic write-ups guiding us on newer ways we can use Livechat ,to grow our business. I am provided with daily and periodic stats and metrics which easen the process of measuring the performance of my customer care team.

Livechat is just the real deal. However I am not overly impressed with its mobile app,I will like to see a better improved mobile app. which will remove the need of always having to access Livechat from a desktop or laptop computer to make major changes or customization.We should be able to do everything from the mobile app.

I like the fact that LiveChat provides me a fast communication with our customers. I also like the fact that LiveChat provides all the tools needed to develop and manage our business as a company. It is very easy for customers to reach out to us directly since it goes very well with social media platforms, making it easier to handle the customer's inquiries and concerns.

While LiveChat works nice as a work desk for our LOB, it is a bit expensive compared to its competitors, since we have encountered issues while receiving the chats where there is a little bit of lag, and also the fact that the number of agents that we can have logged in is limited. We have encountered some other delays when reporting errors/issues to the support team.

Livechat daily data summary notifications are crucial to having a snapshot idea of the day to day performance of my team , as regards responding to customers enquiries across our product mobile applications and every social media platform where we use Livechat , as our helpdesk solution. The data summary sent by Livechat provides information like the total number of chats our agents attended to over the past 24 hour period, the number of missed chats , percentage of satisfied and dis-satisfied customers etc

There is no feature that I will like to see, that Livechat does not already provide. For myself and my team , I think we are happy with the quality that we have been able to extract from Livechat.

Livechat has excelled significantly in its integration with vital third-party software tools utilized in our workplace. It is currently integrated with WhatsApp, Zoom, Twitter, and Facebook Messenger. Integrating WhatsApp with all the aforementioned software has enabled our customers to communicate with us directly from any of these platforms. As a result, we can easily elevate chat messaging with a customer to a video call, enhancing our chances of closing more sales.

Regarding any potential areas where Livechat may have shortcomings, I am unable to identify any at present. From my perspective, it is more than just a customer chat tool. As a department, Livechat has exceeded our expectations by providing us with exceptional value.

I like the chat that we can use on our website, responding in real time to customer requests and questions. The software is very easy to use and very intuitive. Its reports are quite complete, with all the relevant information of incidents and reports.

Although it is a plus that it has a mobile application, the truth is that it lacks many of the functions that its web version has, which makes it impossible for me to use it in the same way as if it were on the computer, with all its functions and tools. We had a hard time installing the software and making it work 100%.

It has a very simple installation, it won't take a long time to integrate with the website. You can set automatically triggered messages with a test to visitors, you can customize it by setting different field so that it responds timely. In case of now working hours, it allows visitors to set a form submission which helps our team to reply them back at the earliest. It gives a view from which location the visitor is chatting. So that we can assign the chat to the right team member. It has a good notification alert, we can enable voice message every time we receive a text from a visitor. Which is cool. The archives help us to check the history of the past chats so that we don't miss out any details.

Live Chat has a good interface and functionality. However, it is a bit expensive.

1) The daily chat summary function helps you to review the statistic performance of Sales department 2) Possible accessibility to LiveChat with all kinds of electronic devices. Especially, there are not any technical problem when you connect with your smartphone 3) Via LiveChat, you can provide fast, reliable 24hours customer service without any breaking point in connection 4) Daily notifications about the performance of the work teams help you analyze the work procedures analytically in daily basis

1) There are lacking information for customers concerned with location, page visiting, and browser 2) In the case of internet disconnection, the software doesn't inform you about the issue. 3) Despite the fact that 30 free trials are very advantageous, the price of advanced version could be expensive for small based companies with less budget

I found it to be an excellent and very useful application for customer service and super easy to embed in a website or e-commerce without having to have super technical knowledge. Just place the plugin or the code generated by it in the desired area and that's it. It has many options for customization of appearance and language, as well as automation of responses. Time and satisfied customers are saved, as agility and speed in service is essential to retain customers.

It's not a cheap application. In order to get the minimum return from it regarding reports, it is necessary to invest in the TEAM plan. Now if it is a robust e-commerce and has commercial service organized in an exclusive department, I recommend the BUSINESS.

A good integration with the software, which often eliminates double entry when creating contact texts and allows us to chat with our website visitors.

This application is not so well known and the cost remains very expensive.