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Conversational Cloud

AI-Powered Chatbots, Messaging & Live Chat for Businesses

Table of Contents

Is this product right for your business?

Find out with a

Conversational Cloud - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

Conversational Cloud overview

What is Conversational Cloud?

LivePerson is a Conversational AI company leveraging more than 20 years of consumer intent data to power brand-to-consumer conversations. Using LivePerson’s Conversational Cloud, brands can move away from synchronous channels like voice and traditional live chat and engage with consumers on their time, in the channels they use every day like WhatsApp, Apple Business Chat, and many others. Whether a consumer is reaching out for product help, or a brand wants to start a proactive, two-way message about a sale or promotion, LivePerson’s Conversational AI allows brands to optimize sales, care, and marketing operations without sacrificing customer experience. Customers get a hyper-personalized experience, and brands get cost-saving efficiencies and improved customer LTV.

LivePerson’s cloud-based platform is accessible from any web browser, making for easy transitions in and out of remote work. The readily available suite of AI products includes an intent recognition and management platform, a low-code bot-building tool, a world-class NLU, and a robust analytics platform built on a first-of-its-kind, proprietary algorithm designed specifically to optimize messaging operations. Together, these tools and more enable brands to quickly automate high-volume inquiries and provide a consolidated view of the most popular two-way communication channels like Apple Business Chat, WhatsApp, social, SMS, email, and more.

LivePerson’s 18,000 global customers, including many Fortune 500 companies, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World's Most Innovative Companies list in 2020.

Key benefits of using Conversational Cloud

LivePerson helps you to:

- Generate higher qualified leads that are 2.5x more likely to convert to sales.
- Increase average order value and online sales conversions by up to 20%.
- Reduce labor costs by 50%.
- Increase CSAT by up to 20%.
- Reach and interact with consumers via website, mobile app, SMS, Facebook Messenger, Instagram, WhatsApp, Apple Business Chat, and more — creating a more personalized digital experience.
- Detect consumer intents and identify which conversations to automate.
- Easily build and tune AI-powered chatbots with an intuitive low code point-and-click interface.
- Engage in proactive, two-way conversations with customers for sales, care, and marketing use cases.
- Benchmark, monitor, and optimize operational, marketing, sales, and customer care KPIs in real time.

Starting price

1 /
per month

Alternatives

with better value for money

Pros & Cons

User Interface

Ease of Use

Security and Access Control

Conversational Cloud’s user interface

Ease of use rating:

4.3

(41)

Conversational Cloud pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(3)

3-4(13)

5(25)

What do users say about Conversational Cloud?

I almost always have to get my IT team involved because i get caught in a loop of "you must change your password, you entered an invalid password" you can not use a password which has previously been used"

Select to learn more

Who uses Conversational Cloud?

Based on 41 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Automotive

Consumer Services

Entertainment

Others

Use cases

- Not enough reviews

Conversational Cloud's key features

Most critical features, based on insights from Conversational Cloud users:

Third-Party integrations

5.0

(1)

Collaboration tools

3.0

(1)

Support ticket management

0.0

(0)

CRM

0.0

(0)

Canned responses

5.0

(1)

API

0.0

(0)

All Conversational Cloud features

Features rating:

4.3

(41)

Customizable branding

4.0

(1)

Dashboard

5.0

(1)

Reporting/Analytics

4.0

(1)

Autoresponders

4.0

(1)

Proactive chat

5.0

(1)

Chat/Messaging

5.0

(1)

Predictive analytics

3.0

(1)

Real-time consumer-facing chat

(0)

Real-Time analytics

(0)

Pre-Configured bot

(0)

Offline form

(0)

Negative feedback management

(0)

Natural language processing

(0)

Multi-Language

(0)

Multi-Channel data collection

(0)

Multi-Channel communication

(0)

Monitoring

(0)

Mobile app

(0)

Real-Time monitoring

(0)

Real-Time reporting

(0)

Reporting & statistics

(0)

Screen sharing

(0)

Search/Filter

(0)

Self service portal

(0)

Sentiment analysis

(0)

Social media integration

(0)

Survey/Poll management

(0)

Surveys & feedback

(0)

Text analysis

(0)

Transcripts/Chat history

(0)

Transfers/Routing

(0)

Visual analytics

(0)

Activity dashboard

5.0

(1)

AI/Machine learning

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

Automated scheduling

(0)

Chat Transcript

(0)

Chatbot

(0)

Churn management

(0)

Code-free development

(0)

Communication management

(0)

Contextual guidance

(0)

Customer experience management

(0)

Customer history

(0)

Customer segmentation

(0)

Customer support

(0)

Customizable reports

(0)

Email management

(0)

Event triggered actions

(0)

Feedback management

(0)

File sharing

(0)

For developers

(0)

Geotargeting

(0)

Intent recognition

(0)

Interaction tracking

(0)

Knowledge base management

(0)

Knowledge management

(0)

Live chat

(0)

Mobile access

(0)

Conversational Cloud alternatives

Conversational Cloud

4.3

(41)

Starting from

Per month

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Ease of Use

4.3

Features

4.3

Value for Money

4.2

Customer Support

4.2

Trustpilot

4.5

(1.2K)

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Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

LiveAgent

4.7

(1.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zoho CRM

4.3

(6.9K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Conversational Cloud pricing

Value for money rating:

4.2

(41)

Starting from

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Conversational Cloud price and value

Value for money rating:

4.2

(41)

To see what individual users think of Conversational Cloud's price and value, check out the review snippets below.

“I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.”

Ashley B.

Underwriter

“The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.”