App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
RingCX
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered contact center
Table of Contents
Is this product right for your business?
Find out with a
RingCX - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
RingCX overview
What is RingCX?
RingCentral RingCX is a contact center solution that redefines customer service with an AI-powered approach. At its core, RingCX combines RingSense™ AI technology, omnichannel contact center capabilities, and RingCentral RingEX unified communications to create a seamless, efficient, and easy-to-use platform. This next-generation solution disrupts the traditional contact center landscape with a unique blend of product features, pricing, and packaging, offering businesses an innovative way to manage customer interactions. The AI-First Approach RingSense™ AI technology is a key differentiator for RingCX, providing advanced automation, intelligent insights, and enhanced customer interactions. AI-driven capabilities allow agents to handle customer inquiries more efficiently, identify patterns in customer behavior, and improve first-contact resolution rates. This approach elevates the customer service experience, enabling businesses to offer personalized and effective support. Omnichannel Contact Center RingCX supports a rich omnichannel environment, allowing businesses to engage customers through various channels, including voice, video, SMS, email, chat, social media, and messaging applications like WhatsApp. This unified approach enables agents to manage interactions from a single pane of glass, reducing complexity and improving response times. Customers benefit from consistent communication across all touchpoints, leading to a better overall experience. Seamless Integration with RingEX The integration with RingEX enhances collaboration and communication within the organization. Agents can easily connect with internal teams and subject matter experts, streamlining the process of resolving customer issues. This seamless integration eliminates the need for separate communication tools, promoting a more cohesive and efficient work environment. Quick Deployment and Cost-Effective Pricing RingCX is designed to be deployed quickly, allowing businesses to get up and running in days rather than weeks. This simplified deployment process reduces the burden on resource-constrained businesses, making it accessible for companies of all sizes. The pricing model is another significant advantage, offering unlimited domestic minutes and predictable costs. This approach helps businesses avoid hidden fees and manage budgets more effectively. Streamlined and Modern Solution RingCX addresses the challenges faced by traditional contact centers, offering a streamlined and modern solution. It eliminates the complexities of traditional systems, providing a straightforward and user-friendly platform. This simplicity allows businesses to focus on delivering great customer experiences without the hassle of complex technical infrastructure. Enhanced Customer Experience By bringing together AI technology, omnichannel support, and unified communications, RingCX delivers a superior customer experience. Customers benefit from faster responses, personalized interactions, and consistent communication, while businesses gain a platform that drives efficiency and reduces costs. Conclusion RingCentral RingCX is the ideal product for businesses seeking a smarter and more straightforward approach to customer service. Its AI-first focus, combined with omnichannel capabilities and seamless integration with RingEX, offers a disruptive solution that redefines the contact center experience. With quick deployment, cost-effective pricing, and an emphasis on enhancing customer experiences, RingCX provides a comprehensive platform for businesses looking to stay ahead in the ever-evolving world of customer service.
Who uses RingCX?
Reviews for RingCX come from a wide variety of industries, including medical practice (7% of reviewers), law practice (7%), and construction (6%). The most frequent use case for RingCX cited by reviewers is call center operations (40% of reviewers).
What do users say about RingCX pricing?
Some users report that RingCX offers good value for money and more affordable options than competitors, while other users indicate that pricing can be high, especially for larger packages, and they experience frustration with unexpected charges and billing issues.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Versatility
Simplicity
Connectivity
Responsiveness
Affordability
Stability
RingCX’s user interface
RingCX pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.3
Ease of use
4.3
Customer support
4.2
Reviews sentiment
What do users say about RingCX?
Reviewers appreciate RingCX for its robust communication tools, including cloud-based calling, faxing, and messaging, which they say streamline office efficiency and support remote work. They find the platform easy to use and customizable, with helpful reporting features and flexible call management options that suit both small and large businesses. They note reliable service and value the ability to integrate with other systems.
Users report that pricing is often high compared to alternatives, and they experience inconsistent customer support, with slow response times and unresolved issues. Some mention occasional bugs, confusing updates, and a desire for improved user interface and feature expansion.
Select to learn more
Who uses RingCX?
Based on 250 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
RingCX's key features
Most critical features, based on insights from RingCX users:
All RingCX features
Features rating:
RingCX alternatives
RingCX
Starting from
65
/user
Per month
3CX
Starting from
350
Per year
CallTools
Starting from
79.99
Per month
Zoho Voice
Starting from
34
Per month
RingCX pricing
Pricing plans
Pricing details:
RingCentral Contact Center
No pricing info
Features included:
- Proactive outreach
- Advanced voice (Inbound, Outbound)
- Advanced IVR, omnichannel interaction designer
- Dialer - preview, predictive, progressive
- 30+ digital channels
- Call, screen, and digital recordings
- Real-time and historical reports
- Unlimited domestic minutes
User opinions about RingCX price and value
Value for money rating:
Of 24 reviews that provide robust commentary on RingCX's price and value, 42% mention it in a positive light.
Some users report that RingCentral Contact Center offers good value for money, noting that it is more affordable than other companies and provides a lot of options. They find the features easy to use and appreciate the reasonable pricing. Some reviewers feel that despite being expensive, the service justifies the cost with its benefits. However, other users indicate that the pricing is high, especially for larger packages and per-user fees. They mention that the cost can become excessive and does not always justify the expense, particularly when compared to other alternatives. Some users also express frustration with unexpected charges and difficulties with billing and cancellations.
, and
To see what individual users think of RingCX's cost and value, check out the review excerpts below.
RingCX integrations (135)
Integrations rated by users
We looked at 250 user reviews to identify which products are mentioned as RingCX integrations and how users feel about them.
Integration rating: 5.0 (1)
“Like what I've mentioned earlier, those notification via email whenever I forgot to open my account in Ring Central is one of the best features they can do with integration.”
Allan D.
Credentialing Specialist
Integration rating: 5.0 (1)
“It allows dashboard health interface of all client touches by the representative and reminders of what to client files and touch to do next.”
Holly B.
Resolution specialists
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
RingCX customer support
What do users say about RingCX customer support?
Customer support rating:
We analyzed 40 verified user reviews to identify positive and negative aspects of RingCX customer support.
A fair number of users found support staff polite, responsive, and willing to go the extra mile to resolve issues.
Multiple users appreciated the ease of contacting support and highlighted their helpfulness and professionalism.
A subset of reviewers experienced long wait times and delays in getting responses from customer support.
Certain users found support difficult to reach, unhelpful, or lacking in knowledge when addressing their issues.
Support options
Training options
To see what individual users say about RingCX's customer support, check out the review snippets below.
“My support representative was very polite and responsive, he seemed to care if my questions were answered and if I was getting what I needed out of my RC account, he also took the time to find me a solution that worked with my account but still met my needs.”
Nich B.
Consultant
“We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.”
Ericka M.
Patient Account Specialist
“I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business. ”
Willard V.
CEO
RingCX FAQs
RingCX has the following pricing plans:
Starting from: $65.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. What are the benefits of using RingCX?
RingCentral RingCX is designed to provide smarter customer experiences through a seamless blend of advanced technology and user-friendly design. By combining RingSense™ AI, omnichannel contact center capabilities, and RingEX unified communications, RingCX delivers a next-generation contact center solution that meets the evolving needs of businesses while addressing the challenges of traditional contact centers.
Here are the key benefits of RingCentral RingCX:
Streamlined Deployment
Traditional contact centers often require complex and lengthy deployment processes, posing a challenge for businesses with limited resources. RingCX offers a straightforward deployment model, allowing businesses to be up and running in days, not weeks. This ease of setup makes it accessible for businesses of all sizes, especially those looking to avoid complex technical hurdles.
Unified Omnichannel Experience
RingCX brings together a rich omnichannel experience, integrating voice, video, SMS, email, chat, social media platforms, and messaging apps. This integration provides agents with a single interface to manage customer interactions across various channels, improving efficiency and reducing the need for multiple tools. This unified approach enhances the customer experience, ensuring consistent communication across all touchpoints.
AI-Driven Technology
The integration of RingSense™ AI technology enhances customer service by providing intelligent insights, automating routine tasks, and enabling personalized customer interactions. AI-driven features help agents resolve issues more efficiently, leading to higher first-contact resolution rates and improved customer satisfaction.
Seamless Integration with RingCentral RingEX
RingCX seamlessly integrates with RingCentral RingEX, allowing agents to collaborate with internal teams and subject matter experts without leaving the platform. This integration improves communication and teamwork, leading to faster problem-solving and a better customer experience.
Cost-Effective and Predictable Pricing
RingCX addresses the cost concerns often associated with traditional contact centers. It offers a disruptive pricing model with unlimited domestic minutes, enabling businesses to have predictable costs without hidden fees. This cost-effective approach is ideal for businesses seeking budget-friendly solutions without compromising quality.
Improved Customer Experience
By combining AI-driven technology, a unified omnichannel approach, and seamless integration with RingCentral RingEX, RingCX provides an enhanced customer experience. Customers benefit from quicker responses, personalized interactions, and a consistent experience across all communication channels.
RingCentral RingCX is the ideal solution for businesses looking to modernize their contact center operations with an all-inclusive, easy-to-deploy, and cost-effective platform. This solution allows businesses to focus on what matters most—delivering exceptional customer experiences.
Q. Who are the typical users of RingCX?
RingCX has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does RingCX support?
RingCX supports the following languages:
Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Portuguese, Spanish
Q. Does RingCX support mobile devices?
RingCX supports the following devices:
Android, iPad, iPhone
Q. Does RingCX offer an API?
Yes, RingCX has an API available for use.
Q. What other apps does RingCX integrate with?
RingCX integrates with the following applications:
Filevine, Salesforce Service Cloud, Avoma, Calabrio ONE, BugSnag, Kommo, Textel, Yactraq, Google Forms, DVSAnalytics Workforce Optimization, GitHub, Make, Microsoft Outlook, Yapi, Balto, Smartly.AI, Dropbox Business, Zoho CRM, Jira, Outplay, Thryv, Fireflies, LeadSquared, WhatsApp, Creatio CRM, Pipedream, Re:amaze, Zapier, Enthu, Five9, Zoho Flow, SmartAdvocate, Google Workspace, Trello, Google Drive, Box, Dynamics 365, Gong.io, Microsoft Teams, Talkwalker, Cognigy.AI, Freshdesk, Twitter/X, ChronicCareIQ, Helpwise, PCRecruiter, Chili Piper, Mindtickle, Slack, Microsoft 365, Botmind, Marchex, RingCentral Engage Voice, InsuredMine, Workato, ServiceNow, Rafiki, BoomTown, Fivetran, Presults, Lawmatics, Jiminny, ReTeam, Chatlayer, Solvemate, ClicData, SalesNexus, Kustomer, Mailchimp, Instagram, Prodoscore, Aha!, Asana, Chrometa, YouTube, New Relic, Squire, InformaCast, Beetexting, Akazio Cloud Archive, MessageWatcher, Zendesk Suite
Q. What level of support does RingCX offer?
RingCX offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep)
