Text Request - 2026 Pricing, Features, Reviews & Alternatives

Users report that Text Request's SMS messaging is essential for quick and efficient communication with clients. They find it useful for sending appointment reminders, answering questions, and managing customer interactions. Reviewers appreciate the ability to send mass texts and group messages, although some mention limitations like the 120-character limit and extra costs for sending pictures. They also value the auto-split function for messages exceeding the character limit. However, some users experience issues with alerts for incoming messages and occasional crashes. Of the 110 Text Request users who gave detailed accounts of their use of SMS Messaging, 98% rated this feature as important or highly important.

Reviewers indicate that Text Request's communication management capabilities are valuable for organizing and scheduling texts. They appreciate the ability to group recipients by projects and maintain a log of all communications. Users find the scheduling and automatic reply options helpful, although some wish for better search functionality within conversations. They say the platform supports continuity of care and efficient communication, but some users mention a preference for a standalone app over a web-based service. Of the 59 Text Request users who gave detailed accounts of their use of Communication Management, 95% rated this feature as important or highly important.

Users highlight the importance of Text Request's transcripts/chat history for maintaining records of conversations. They find it important for documenting interactions, resolving disputes, and referring back to previous communications. Reviewers appreciate the ability to download and file chat histories, although some mention inefficiencies in sorting and searching for recent messages. They value the documentation for compliance and quality control, despite occasional issues with the display order of messages. Of the 47 Text Request users who gave detailed accounts of their use of Transcripts/Chat History, 87% rated this feature as important or highly important.

Reviewers feel that Text Request's chat/messaging capabilities are essential for real-time communication with clients. They find it particularly useful for reaching patients who cannot answer calls and for integrating chat functions into their websites. Users appreciate the ability to send and receive images and the straightforward, user-friendly interface. However, some mention difficulties in tracking message threads and the need for better departmental texting designations. They value the platform for its reliability and ease of use in various communication scenarios. Of the 116 Text Request users who gave detailed accounts of their use of Chat/Messaging, 87% rated this feature as important or highly important.

Reviewers indicate that Text Request's alerts/notifications are important for timely responses to client messages. They appreciate the auditory and visual notifications on both desktop and mobile devices. Users find the ability to set notification preferences helpful, although some wish for more control over which lines or users receive alerts. They report occasional issues with delayed or missed notifications and suggest improvements for better integration with browser and Windows platforms. Overall, they value the prompt alerts for maintaining efficient communication. Of the 111 Text Request users who gave detailed accounts of their use of Alerts/Notifications, 86% rated this feature as important or highly important.

Users report that Text Request's customer history feature is helpful for tracking past interactions and providing personalized service. They appreciate the ability to review previous conversations, download history, and maintain a log of communications. Reviewers find it useful for confirming details, resolving disputes, and managing customer relationships. Some mention challenges with transferring contacts from other platforms and difficulties in searching for specific threads. They value the comprehensive record-keeping for ensuring consistent and informed customer interactions. Of the 89 Text Request users who gave detailed accounts of their use of Customer History, 84% rated this feature as important or highly important.