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Trengo Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.24/10
Pros and cons
I like the company and it's staff, very smart people with a sense of humor, great to work with.
Everthing in one place with an interface that works like a charm and looks good too.
I am very impressed by the speed they add new features / channels. We use it for support for our website and our clients are very impressed by the options we offer for them to contact us.
For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again.
The way we had to change the e-mail addresss from a weird code into a proper "sender" address.
That there is no option that you can send directly to whatsapp.