getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Call Center Software with Google analytics

Last updated: June 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

21 software options

CTM logo

Conversation analytics for marketing attribution

visit website
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Read more about CTM

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

visit website
LiveAgent is a multichannel inbound call center solution that allows businesses to manage customer interactions via phone, live chat, and social media. This cloud-based solution enables agents to route calls and boost customer satisfaction

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
Phonexa logo

Cloud-based all-in-one marketing platform

learn more
Phonexa is an all-in-one marketing software with a suite of eight products for calls, leads, clicks, email, SMS, and more. The company services D2C companies with high-volume consumer traffic. Industries include financial services, insurance, home services, legal, real estate, and Healthcare.

Read more about Phonexa

Users also considered
Bright Pattern logo

Cloud Contact Center Software with Embedded AI

learn more
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.

Read more about Bright Pattern

Users also considered
AVOXI logo

Hosted business phone system and call center solution

learn more
AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents.

Read more about AVOXI

Users also considered
LeadDesk logo

Clear and Efficient Sales and Customer Service Software

learn more
LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

Read more about LeadDesk

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony has been redesigned for the cloud.

Read more about Zoho Desk

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Read more about Freshdesk

Users also considered
Positive User logo

The engine of growth. An all in one solution for user data.

learn more
Positive User is an omnichannel emailing and customer engagement platform aimed at boosting engagement and improving conversion by using a single data source for your customers.

Read more about Positive User

Users also considered
Contact Cloud logo

Omnichannel call center and business phone system

learn more
Contact Cloud is an omnichannel call center solution designed to help businesses capture leads, track calls, send or receive text messages, manage web forms, and streamline unified communications as a service (UCaaS) operations. Supervisors can route interactions based on agents' availability, queues, or location and analyze calls from email campaigns, print collateral, landing pages, TV advertisements, and other sources.

Read more about Contact Cloud

Users also considered
Callmaker logo

Automatic callbacks for website visitors within 25 seconds

learn more
Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted

Read more about Callmaker

Users also considered
CloudAgent logo

Inbound, outbound & blended cloud contact center

learn more
Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more.

Read more about CloudAgent

Users also considered
Whisbi logo

The power of Live Engagement

learn more
Whisbi is a conversational commerce solution designed for live engagement & sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.

Read more about Whisbi

Users also considered
Web Callback logo

Callback solution designed to reduce site abandonment

learn more
Web Callback by Voxolib allows site visitors to establish real human contact, improving the experience for customers and prospects. Web Callback can reduce site abandonment by up to 25% and increase online sales. Site owners can easily export call data via CSV/XLSX or API.

Read more about Web Callback

Users also considered
Vivocha logo

Next Generation Customer Interaction Platform

learn more
Vivocha is a cloud-based service tailored to businesses looking to engage with their customers online using the most effective communication channel at the right time

Read more about Vivocha

Users also considered
Ruby Receptionists logo

Human-powered virtual receptionist for small businesses

learn more
Ruby is a U.S.-based call center solution that combines the scalability businesses need with the personal touch customers expect. Backed by a team of friendly, professional receptionists, Ruby handles high volumes of inbound calls, lead capture, appointment scheduling, and customer support with ease

Read more about Ruby Receptionists

Users also considered
Sprinklr logo

Social media management, analytics & strategy planning.

learn more
Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

Read more about Sprinklr

Users also considered
Aloware logo

so much more than just a sales dialer

learn more
Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

Read more about Aloware

Users also considered
Helpshift logo

Digital customer service platform and ticketing system

learn more
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

Read more about Helpshift

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 #1 free CRM, contact and call center software used by over 12 million companies. 100% free for unlimited users. Cloud and open source.

Read more about Bitrix24

Users also considered