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Top Rated Customer Service Software with Small business - Page 4

Last updated: October 2026

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218 software options

Customerly logo

Cloud-based AI customer service for SaaS teams

Cloud-based AI-first customer service platform for SaaS teams, combining autonomous AI agents, live chat, email marketing, and CRM.

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Essembi logo

The OEE Platform for Manufacturing Teams

Transform your manufacturing efficiency with Essembi's OEE platform - cut labor costs by 13% and increase production capacity by 40% within the first year of implementation.

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RepairCMS Ultimate logo

Every repair from the counter to the paid invoice.

RepairCMS Ultimate improves customer service with real-time repair tracking, fast quotes, CRM, and personalized updates for repair shop

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Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service.

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CM.com Communications Platform logo

One platform to reach your audience via all mobile channels

Engage your customers on their favorite channels to enhance the customer experience. The Communications Platform of CM.com connects you to your audience through popular messaging channels via the Business Messaging API, SMS via the SMS Gateway, and voice calls via the Voice API or SIP Trunk.

Read more about CM.com Communications Platform

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Heymarket logo

Business text messaging for teams

Heymarket is customer service via text message for leading brands. It is intuitive enough for agents to learn in minutes, but powerful enough for manager to track performance. Using SMS for customer service will improve response times, agent productivity, and customer satisfaction.

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ViaDialog logo

Cloud CCaaS platform for omnichannel customer service

Cloud-based CCaaS platform unifying voice, chat, email, SMS, and video with AI automation for omnichannel contact centers.

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Botsify logo

Live chat and conversational AI solution

Botsify is a live chat solution that works 24/7. It enables businesses to delight their customers and improve their sales by engaging them in real-time, sending personalized messages, and assisting with bot assistance conveniently. Other than the normal email communication channels like Messenger, Website, Whatsapp, Instagram and email, Botsify also connects with Facebook Messenger and Skype to give you a complete holistic view of your customer communication.

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Social Intents logo

Live chat software for Microsoft Teams, Slack, and ChatGPT.

Talking to your website visitors should be easy. Chat with them right from the tools you already use: Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT.

Enable an AI chatbot trained on your own content with 1 click. Escalate AI chats to humans as needed to reduce support cost.

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Ochatbot logo

AI Chatbot for Ecommerce & Support. No Hallucinations, Free

Ochatbot, designed for ecommerce and support, provides proprietary scripted intent-based AI and generative AI, hallucination-free. Easy to install, For all website platforms, Free version available.

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SnapCall logo

Video, Voice calls and Screen Sharing inside the chat.

SnapCall allows voice, video, and screen sharing inside the chat with a client. You don't need a phone number or the use of third-party services. SnapCall is fully integrated into Zendesk, LiveChat, Intercom, Kustomer platforms. Embedding takes one click, without the need to insert html codes.

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Grasp logo

Customer Support Software for Live Chat, Email and Twitter

Grasp's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Boost your customer service with Grasp

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Users also considered
OneHash Chat logo

World's 1st FaaS

OneChat is an all-in-one customer communication solution.

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Parrot CRM logo

CRM solution for sales assistants and marketers

Parrot CRM is a CRM solution that includes features suck as task management, customer database, sales pipeline, and advanced sales reporting. This platform creates conversational sales experiences to answer questions, personalize business proposals, and humanize the relationship with customers to differentiate a business from competitors.

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VoyagerNetz logo

Multi-channel messaging

VoyagerNetz helps businesses connect with customers and build communities. Their core product, VoyagerNetz Engage, lets companies chat with customers on their preferred platforms like text message, Facebook Messenger, or WhatsApp. This makes communication easier and faster.

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Solvpath logo

Easier for them, Smarter for you

Transfer customer support requests to a quick, dependable visual solution. Empowering your customers to resolve basic and complex tasks on their own.

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AzureDesk logo

Help desk software for SMBs

AzureDesk - Only helpdesk software with 5$ per agent with all the "must
have" features of enterprise class systems offered to all businesses at
minimal cost.

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Users also considered
Watermelon logo

Cloud-based AI customer service platform for all sizes

Watermelon is a cloud-based, EU-hosted AI customer service platform for building AI Agents that automate conversations across chat.

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Helprace logo

All-in-one customer service solution

Helprace fully integrates multiple support systems: a help desk, knowledge base, feedback and community portals. Only pay for what you need!

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Users also considered
Stames logo

Cloud-based customer service & team communication S

Stames connects teams to customers and helps businesses monitor, track, integrate & respond to the needs of their customers effectively & effortlessly.

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WhosOn logo

Track - Chat - Engage

WhosOn is an enterprise solution with enormous capacity and exceptional security. So, it is an ideal live chat solution for call centres, enterprises, and public sector or regulated organisations.

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HelpOnClick logo

Live Chat Software and Virtual agent for SMBs

Provide timely customer support to your website visitor with the HelpOnClick Live Chat software. Increase sales and improve customer service.

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easiware logo

No more claims, only conversations

easiware transforms customer interactions by centralizing knowledge, automating requests, and utilizing intelligent technologies. This approach creates memorable customer experiences, fostering brand loyalty and long-term business sustainability.

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Users also considered
Zendesk AI logo

Zendesk AI is AI that puts humans first.

Zendesk AI sits at the core of Zendesk, enhancing every aspect of the customer experience. It transforms basic bots into autonomous AI agents, gives human agents new productivity tools, and empowers admins and managers with advanced workflows and quality control.

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Users also considered
HelpSpot logo

Customizable help desk management software

Easy-to-use customer service software with loads of features & customizability available when you need it.

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Users also considered