0
App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
Customer Service Software - Page 4
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more
Sort by
Description
Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & moreRead more about Medallia Concierge
Pros and Cons from Medallia Concierge users
+15
Its easy to share important information and I use it as reminders. The tags are great as well, i like that they are color coded.
Their insistence on us paying for the full year up front should have been a warning. Their service is unreliable has lots of glitches.
Great account managers, excellent communication. API is open and we are building a smart bot on top of Zingle.
Emmanuel L.
The search for contacts is very inefficient. I dont like that you can only schedule the texts out for 24 hours later.
It has been a great experience. From customer support to the notice and upgrades, all great.
I can type and reply faster than the website responds which ends up with the wrong window being closed (not the internet connection speed). Zingle at times appears to mix messages.
Ability to store and manage all of our needed contacts, group messaging, great reports, API integration, excellent customer service.
It's kinda slow when u use wifi but not else has jump out at me that was really wrong with this software.
Rainbow S.
Ease of use and love that it helps me to stay in contact with my clients and makes response time immediate.
The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature.
Great way to get quick responses and really easy to use. I love everything about Zingle.
This has made a great revenue impact on our business in our restaurant. Increased our slower nights for dinner, increased our weekly specials purchased and our revenue.
There are many ways to set up automated texts and templates for quicker responses. There are many ways to get alerts and the customer service/ IT help is great.
Very easy to use, required very little time to acclimate myself to it and make good use of it.
The colors used on this app plus the facility to use it make it one of the best communication apps we have ever tried.
I highly recommend this app if you are searching for the best ways to keep in touch with your clients however I personally think It could be better for the price you pay.
Zingle was good but not for what we needed in the company.
I always try to make every guest feel welcomed and interactions more personable. With the option to create personable messages added the right experience.
Description
Vivantio provides customer service teams a flexible service optimization solution to meet and exceed customer expectations. Our platform combines CRM capabilities with the power of enterprise-level features so B2B service teams can improve service while reducing costs and serving happier customers.Read more about Vivantio
Pros and Cons from Vivantio users+15
The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
Its hard to tell who is in what groups from an end user perspective. Grouping seems wrong but you have no idea who is supposed to be in a group.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
We are finding that Vivantio is difficult to customize and is missing features that would be beneficial to our operations.
Vivantio was easy to work with and willing to meet the needs of our company. Customer support was outstanding and the software very easy to use.
One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone.
I am happy using this software. Reports section impressive and engineer can generate reports according to his requirements.
There are no revision history when create/editing custom pages.
One of the best tools in the market. User friendly with robust features.
So far, the customer support has been great and we really enjoy working with the Vivantio Team.
Good uptime and notifications from the Vivantio team if there are problems with the platform. Good integrations with CRM so we can import accounts and contacts into the system.
Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.
Best Part of Vivantio has been the Approval Process.
We find that Active Directory / LDAP Integration is most useful making it easy to configure and are able to use our own AD security groups to configure permissions to access ITSM.
Good value for money ITSM Tool for ITIL based Service Desks.
It has all the features that most users would need from an ITSM Tool such as asset management, reporting, raising support calls, CRM management, self service user interface etc.
I used Vivantio daily for 6 years and whilst the Organisation that I worked for did not take full advantage of all it had to offer the main features within the software that we did use were great.
I have had limited experience with Vivantio technical support and after sales however the interactions that I had were pleasant and prompt.
Description
Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.Read more about Missive
Pros and Cons from Missive users
+15
Customer Service is probably the best that I have experienced in regards to software. They are quick to respond to help and recommend solutions.
I also don't like how only the owner of the account can do certain things. As an administrator I hate to have to bother the owner of the company every time I need to add a new alias.
Elizabeth G.
Missive is a really great alternative to other outreach solutions and also a more cost effective one as well. Really like the UX and its a well-thought out product with a wonderful support team.
Craige Hardel -.
This is something that I miss from Zendesk, when we could separate our quick responses (aka macros) into different folders/categories.
Phil L.
The platform looks great and it is easy to use. Now with our team inboxes and rules for automatization we saved not just a time but we finally organized our mails.
We had really a problem with the outgoing communication of our key accounts and sales team.
Vojtech Z.
We were searching for an email management solution and found Missive. Gave it a try and the service is great, it connects to zapier which is huge, and we can easily communicate in emails and chat.
Jon S.
We are a very small team and were desperately seeking some inexpensive software that helped us manage our customer email inquiries.
App does everything the web app also does. Chat function is also good considering it's included in the price and I like the integration with Todoist.
Super effective way to juggle emails, discussions plus external integrated systems. Has a lot of functionality itself to handle multiple, team & external email accounts.
It’s much better than Zendesk for the workflow and the fact that Missive doesn’t break all the time (like it happened to us on Zendesk back then, before we switched).
Phil L.
Fantastic product with a great team behind it.
Andrew R.
It's super easy to use, makes team collaboration and communication easier than ever, truly a 1 inbox for everything (email, SMS, social media messaging, and more).
This software has a very nice design, works without any flaws, is very responsive/fast, and has a very affordable price. Cheaper than ANY comparable tool I found so far.
I can think of us without Missive. Thinks like It’s email chat feature has allowed to work collaboratively very easy.
Thanks to Missive, we’ve been able to use only 2 softwares for all our communications.
Phil L.
The customer experience has also improved as our customers get responses more quickly and from the correct person.
Chris T.
The collaborative nature of Missive creates easy and smooth connections between teammates, and productive workflows that we use daily to quickly connect with our clients.
Description
Streamline customer service and provide a differentiated, positive experience at every touch point
Engage customers on their terms, empower employees, create better customer experiences, retain customers, and drive growth with Sugar Serve.Read more about SugarCRM
Pros and Cons from SugarCRM users
+15
This software is a mostly great well-rounded CRM, and their support team is fantastic with any questions.
Which is ridiculous, any permission system should be deny by default. The email module which we use heavily is unreliable.
SugarCRM is the best CRM, easy to use, solid and robust, easy of integration with ERP, VoIP and Jaspersoft and Revolution.
Difficult to navigate and figure out how it worked. There was no customer service to call on and google searches for fixes proved fruitless.
It really allow the small business companies to track sales, invoices, bills and market to our customers in a better way. This CRM is so easy to use just because of its great users interface.
Mark S.
A CRM without an automatically tracked last activity is useless. There are somework arounds that don't work for email rendering this product useless.
The best thing about this software is that it always provide the best customer relationships marketing software.
Mark S.
At the time, Sugar had a Community Edition (free) that you could host on your own LAMP stack... but they wanted to make more money, so they stopped development of that edition, and now it's dead.
As a result of this prospect tracking and seamless connection with Salesforce, targeting those prospects for customer acquisition and retention became more automated and efficient.
Some of the time, I can't login to different devices PCs which are downside for me.
Catherine B.
SugarCRM is so great software because it really help us to taking our sales process more faster.
Mark S.
Integration is difficult, capturing web data forms to crm is difficult, mаrkеtіng аutоmаtіоn complicated as APIs are not there for wide range.
I also really find the dashboard visuals to be superior to Salesforce. Overall, the price point was better than Salesforce, too.
As well as, providing insights to my marketing team around which customers are planning to quit so they can try running some nurture campaigns to avoid losing those on-the-fence customers.
My experience has been positive. Sugar is easy to navigate.
So, it was difficult to correlate the two data sources to each other in a single table using a common key and build a marketing data lake.
So far, it has been helpful in generating more leads, more pipeline, and more sales, which is the goal.
Was not simple to roll out to teams, company did offer a training session and video recording, but staff still had a hard time picking it up.
Description
ServiceNow CSM enables companies to deliver exceptional customer service, automate and streamline operations to reduce the cost to serve. It enhances agent productivity, reduces response times, and delivers personalized customer experiences, resulting in increased satisfaction and loyalty.Read more about ServiceNow Customer Service Management
Pros and Cons from ServiceNow Customer Service Management users
+15
An awesome application as Saas and Paas as well, Good inerface, user friendly and easy to use. Due to backend code in jaava and JavaScript it is very flexible.
Some time facing problem in back button & redirecting in some other incident which react problem some time.
The best tool for ticket/incident management for a large enterprise organization. It can create and tickets delegating it to individual groups so that it can be look at promptly for resolution.
Balaji K.
Service now could be confusing at times and lacked integration with other systems/software.
Having used a few different 'helpdesk' type solutions in the past, and not having usually been impressed by the user interface, I found ServiceNow's tool refreshingly simple to use.
Had some troubles attaching the KB articles to the tickets.
The experience has been fantastic so far. We have been able to resolve tickets that comes to us with a quicker turnaround time since it directly comes to our queue.
Balaji K.
At times, the back end for SNOW CRM could be confusing.
I am elated with the ServiceNow product and the way it has helped us integrate the many variables of service into a user friendly platform.
Easily able to manage tickets placed by the customer. Awesome search capabilities when looking for something specific about a customer.
Superior adaptability and seamless integration It can be easily integrated with virtually any existing portal or dashboard.
Able to tracks assets, user information. The ability to customize the UI for your needs.
No hardware and hardware maintenance cost, easy to use, easy to customize, less development and support efforts, tons of integration methods and tools = Happy Customer.
The capacities of the dashboard are great to get the present state of a single look.
Its a decent piece of software and can serve many different uses. I generally would recommend something more lean and specialized to your segment.
I am just one of the thousands uses in the corporation, compare to service center, this is much more easy to use.
There are definitely a lot of features in ServiceNow that you can take advantage of, but with an additional price.
Being Business Systems Analyst, I have had an opportunity to work closely with enterprise service desk to create configuration items (CIs) and publish knowledge base article (KBAs).
Description
ZIWO is a cloud call center software for sales, marketing, customer support for real or virtual agents. Features include CRM integration, outbound dialer, virtual phone , call tracking, call masking , Agent and Admin Mobile App along with live monitoring of Inbound & Outbound KPI such as IVR, FCRRead more about ZIWO
Pros and Cons from ZIWO users
+13
Quality of the call is good and helps to serve the clients efficiently and with Clarity.
Sometimes it gets stuck and there is a delay in call while conversating with the other person.
All in all, we enjoyed the service, the customer service and the team assistance on us has been superb.
Fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off.
I have been working on ziwo for almost 10 months now, i like its features! very helpful for multitaskers! call clarity 10/10 easy dialer for international and local calls.
Unfortunately when it does bug out, it's often a serious issue that takes a while to fix.
Easy to maintain and to administrate. In general the quality is very good.
Sometimes the difficulty when trying to login.
The ease of use and accessibility of the software is great.
Easy to use and easy to handle. Call quality is very good.
Friendly customer service and willing to help you as much as could. They will call you and check that everything is up and running with you.
Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business.
Quality of the software is the best in the market.
Ziwo is the best option for your quick call center needs.
Noorul A.
The user-friendly interface and the easy way of using it.
Ibrahim H.
Fast creation of the account. More users we have, users are given a discounted rate.
Description
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.Read more about HappyFox Help Desk
Pros and Cons from HappyFox Help Desk users
+15
Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.
Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings.
The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.
No updates, development is stuck for years now (monolithic service). Reports don't work, it's is impossible to extract relevant data about overall performance.
It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.
We have had to manually set up a lot of rules to weed of spam, which can lead to other issues.
But the interface is so clean and modern that it is fun using it. You can set up automated responses and ticket forms are customizable.
A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base.
We are actually signing a contract because we were very impressed. I received great service and this platform can do a lot of things for us and grow with us as we grow.
The look and feel was excellent, the trial onboarding was professionally run and the customer service was the best I've been through.
I like a streamlined, easy to use clean interface. This is what happyfox is.
Outstanding Help desk software at an attractive price.
Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements.
It's a great way to streamline all the cooks needed in the kitchen at once and a way for everyone to chime in as needed.
Great helpdesk product with integrated knowledgebase.
It is very versatile and easy to use. I was able to integrate this with Magento which was a huge bonus.
Michelle C.
I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team.
It makes it very easy to submit and track requests.
Description
Offer seamless, round-the-clock support with IVR, Smart Call Routing, Live Call Monitoring, SMS Bots, & more with JustCall.Read more about JustCall
Pros and Cons from JustCall users
+15
Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.
We also had issues with the way incoming calls were transferred if the main phone person was on a call. We lost many calls due to the transfer system.
Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.
We implemented JustCall early on and at the time it was a bit buggy which was frustrating.
Just call is a user friendly software. There are some good features like integrated with our crm and slack.
Jose Luis R.
Sometimes I get major lag on my calls and am forced to use my own phone to make calls.
The web interface is super awesome and simple. It is always getting new features to.
Having to split the text messages so the client can receive the entire message (limited Characters).
I like the fact that it is intuitive and easy to use. Also, the onboarding process is one of a kind as this was the main reason why I choose this tool from a considerable amount of options available.
Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.
I like how many things you can do on justcall. The range of options is great within one software platform.
It manages the call routing for the team to handle the admission and counseling meetings. The appointment scheduler is just amazing.
Since using JustCall we have found the Support team to be very responsive, available and effective in their support.
Wonderful VOIP calling solution to pair with Pipedrive.
Just Call is easy to use, probably best for bigger companies. Easy to use, in desptop and mobile version.
Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign.
Huge pro for JustCall is its integration capability with PipeDrive.
The support team is flexible and allows us to troubleshoot problems quickly.
Description
Chaport is modern customer messaging software with multi-channel live chat, chatbots, auto-invitations, knowledge base, integrations with Facebook, Viber, Telegram, and group chat capabilities. It has desktop apps for Mac, Windows, Web, and full-featured mobile apps for iOS, & Android.Read more about Chaport
Pros and Cons from Chaport users
+15
It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.
Limited mobile app, not optimised for iPhone X. No option to include knowledgebase as other live chats do.
I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.
Alyssa B.
Installation instructions and requirements are a little bit confusing, but you only need some extra time, and you can use a really intresting software.
Mihailo D.
Chaport is very intuitive and easy to use. It has a nice and simple design which I like very much.
Chaport can adjust that for me, but in my short period of using it I am not sure if it is fixed completely.
How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am. The pricing is always fair and affordable.
I can't think of anything that I don't like about Chaport.
The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly.
Chaport is great and we use it daily. Their own support staff uses the product, and they respond promptly when we have questions, and they are very knowledgeable.
Ease of use, mobile app, minimalistic and elegant design, great pricing.
Excellent support 24/7 never seen such a fantastic support.
It is easy to set up and use. I like the ability to see info about the chat participants' systems.
It works PERFECTLY, and gives me everything thing that I need. It actually had MORE than I ever expected.
It is easy to use and in configuration. I implemented the live chat in 2 websites and being able to receive chats from both websites in one app makes it very useful.
Chaport is a great tool and it integrates well with our CRM and CMS.
Easy to use and no clunky UI. I liked the design too, it adapts very well in our websites.
Easy to integrate on our website, and web UI is easy to use.
Description
Faveo Helpdesk has served various clients across the globe to track and manage customer support. It helps your team stay organized. Faveo is integrated with email, phone, chat, social media (Facebook, Twitter), and many third-party applications. It is easy to install, easy to use, and cost-effective.Read more about Faveo Helpdesk
Pros and Cons from Faveo Helpdesk users
+5
Highly stable and easy customer support solution and the quality of its communication and routine management and the access control functions are very responsive and easy to create reports.
Smith D.
We have run into problems that are hard to troubleshoot.
All of the build in features are very good to use, the most amazing feature is the Email notification, its really easy to monitor.
The installation process was difficult and costly.
We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them.
The forms building process is quite complicated as the main fields are driven from the default form and this is quite confusing.
The platform also has great Automation capability and easy to communicate and access data from remote areas securely and easy.
Smith D.
Some options used in admin panel are confusing.
Description
Whatfix empowers your users to self-serve their queries and get deep understanding into the product to ultimately help you reduce cost of managing supportRead more about Whatfix
Pros and Cons from Whatfix users
+15
Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
There was no scrambling to get it aligned or working correctly, nor did we have any negative comments about how it was interacting with our system, or irritation about seeing something new.
I think overall it is a very good tool, very easy to set up (which impresses customers), has enough degree of customisation to please customers, really unparalleled customer service.
It is lack of analytical features. Some features is not easy to configure.
We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing.
Some of the pop-ups were challenging to configure using their own templates. Sometimes meetings would get delayed.
Working with my sales rep, Srihari and my Customer Success rep, Chirabrata has been a great experience. They're both extremely dedicated to their company and their work.
Kate H.
The organization of content can be a bit frustrating but once you get the hang of it, it makes sense.
Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.
Great product and amazing customer service and dedication to clients.
Kate H.
Shout out to WhatFix team for their awesome help and support.
What I like about Whatfix is the ease of use and can make a walk through in just a few minutes and out to the user to use.
Excellent product support. Our account specialist, Kritika, is always available and willing to help us with customization and configuration and has come through in a pinch many times.
Originally the decision was driven by the 50% + cost saving we would receive, however, we have been amazed by the ease of use of the system.
Andrew L.
It helps to fill a training gap at a very affordable price.
More complex integrations required me to contact Whatfix support (Sneha is the greatest!!!) and they have been able to guide me through any issues i have ran into.
Integration with your existing Google Analytics used with reporting. Very Helpful WhatFix Team Members always willing to lend a hand (Sneha).
David B.
WhatFix makes it easy to add functionality to our software offering without the need for Development to get involved.
Description
DialShree is a cloud-based software designed to help businesses manage customer interactions. It can be deployed on any web server or cloud platform and can be used to manage interactions across multiple channels.Read more about Dialshree
Pros and Cons from Dialshree users
+15
Great experience with good support team. Very happy to work with [sensitive content hidden.
Just need to update system time by time with real world problems. I think it is zero error solution.
Amazing experience with team elision, they are quick and professional. Always happy to support and help.
Auto Dial for the CallBacks features is missing.
Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.
What ever you need can be done by the team under user specific development in no time.
Jai S.
As a Quality Monitoring executive, I have enjoyed call recording applications, checking customer details, analysis on reports, etc., are designed in a wonderful way and user friendly also.
All options are visible to all and it is confusion able.
We highly recommend DialShree and commend Elision for their top-notch product and excellent service.
Scalability of the cloud-based solution ensured we could handle call volume fluctuations effortlessly. It saved us costs while maintaining high service quality during peak periods.
Great experience as getting proper support from Dialshree Team which is most important for all.
Means there are some features are really help for reducing the drop calls. And quality of Calls are also good.
I've looked and tested tons of dialer but nothing come close to DialShree. They have a dedicated support team to help us solve any issue with the dialer very quickly.
Software is easy to use and features are very easy to understand. Money is worth for this software.
Very smooth and user friendly - Omnichannel works like magic for Customer experience.
This software support all major technologies which help easy integrations with various software of company.
This is best product for doing outbound calling with all dialing modes include Predictive one.
We have customized many Api and features as per our requirement which help us to improve our productivity and business.
Description
FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues and reduce the need for future inquiries.Read more about FreeAgent CRM
Pros and Cons from FreeAgent CRM users+15
The Dashboards were the winning feature. And the blank canvas approach was unexpected but fun and very unique.
I can't think of anything that I really dislike about it.
I have never in my 30 years of being in the mortgage industry and sales seen a rep care more about making a system work for a client than she has. She has been absolutely amazing.
I find it very frustrating that you can't scroll down vertically on windows unless you adapt your fields to fit. Some functions don't work on my preferred browser which is Firefox.
The package is perfect for not only customer retention but for opportunity revenue tracking and forecasting. One other fab feature of free agent is the easy integration of mail chimp.
I used to complain about the email font - but they just fixed that and there are a lot of new options to make your email look professional.
I was looking for a program that was easy to use since I needed it to be used by someone with limited technical ability. Super easy to use for people of all technical experience levels.
There are close to non existent complaints as the company adds more features with every update.
The software is very easy to use and navigate. The support we received in setting up and building out our company's FreeAgent platform was amazing.
Great product, EXCELLENT customer service. You won't find anything comparable to this for the price.
I would highly recommend this product. The functionality and customer service is excellent.
The potential is so there. The updates made this past year have been AMAZING.
The software is straight forward and relatively easy to use. Customer service is excellent.
Easy to use, great knowledge base and customer service. I would recommend this program for sure, 5 stars.
Whoever is her supervisor, GET THIS WONDERFUL WOMAN A RAISE.
Being new to CRM software I like the ease of use with intuitive workflow.
It is a robust contact management system. We also use it for integration with multiple other software to manage accounting and contractor management.
On multiple occasions they've turned around and pushed into production our product feature requests in a matter of days or weeks. Zapier & Mailchimp integrations are a huge plus too.
Description
Upnify CRM is a customer relationship management solution that allows business owners to keep track of their contacts, maximize business opportunities, and make their conversations more productive. The software supports managers in all phases of the sales process, from the beginning to the end.
Read more about Upnify CRM
Pros and Cons from Upnify CRM users
No pros & cons found
Description
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.Read more about LiveHelpNow
Pros and Cons from LiveHelpNow users+15
Customer service is outstanding. Any time I have needed their assistance, they have been great.
The round-robin feature gets stuck going back & forth between 2 agents who might not be at their desk, and doesn't move on to other available agents.
I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.
When the Main Operator Panel is on the screen, you do not receive a reply alert.
We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.
Cons - LHN should have more of a user-friendly atmosphere, allowing users to feel as if they're in a chat room rather than a system that is used to ask difficult questions.
The ease of use, very easy to navigate with. Love how we can add candid response helps with quicker chats.
Also on a mobile phone I cannot view the comments. This is a big problem for us.
Ability to multi-task while helping clients, metrics on client trends, a great way to share information and files without providing personal contact information.
Wow easy to use and great support. Our costumers are very happy about the service.
The analytics, the integrations with your email and rep!!! He is the best. I highly recommend for anyone with customers.
Live Help now is better value for money than others on the market, admin panel is reasonably easy. Instalation on the site was easy.
It was easy to install and it was fairly easy to configure but the live support was great so getting configuration issues worked out was fast.
The customer support live chat from Live Help is awesome. Quick response to your questions.
It was easily integrated in a Word Press site with a few clicks. There is a remote assistance feature where I can help the customer easily almost like I was there with them.
It is very easy to use and when there have been changes and/or updates to the software they are easy to identify and adapt. Customer service always answers the phone and is eager to assist.
It's been super easy to set up and get running.
I was helping customers within an hour. I know that t can tie into Google Analytics which will be very interesting.
Description
Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity.Read more about Giva
Pros and Cons from Giva users
+15
The Reports and Dashboards are excellent. We got HIPAA compliance for a great price with great functionality.
I cannot say there are any features missing. There are lots of functions that I've not had time to try yet.
We have had great success implementing Giva as our help desk tool. Each step of the way the folks at Giva have been very efficient and supportive.
I don't like change, and when new releases come out (about once per month), I weep a bit while I adjust. However, the releases are all backward-compatible have never caused us a problem.
I like the fact that cust support is always available to assist if you have any questions (during setup). I love the ease of use and there is really very little training needed.
There are not any aspects of Giva that we don't like right now. They keep on releasing new features almost every month.
Giva also provides the most value by offering an asset management module included with the cost of their help desk software while other help desk providers charge you per asset.
When there was a change in the ticket screen that was not optimal, they fixed it in just a few weeks.
Overall it's perfect for all kind of companies large and small. Ease of use cloud based platform.
Zura G.
We're a busy Help Desk, and Giva gives us a fantastic tool for tracking issues, as well as escalating/communicating among the various groups in the IT Department.
Deploying Giva has been a monumental win for our IT organization.
Our business is in healthcare so we needed HIPAA compliance, excellent reports/dashboards and the system had to be easy and quick to deploy and use by our employees.
We worked together on the AD integration and found the support team quite helpful and eager to ensure our needs were met.
We can do as much customization as desired to get initially started and then do more advanced options as we grow into them.
The comprehensive library of free video tutorials allowed our folks to learn at their own pace and prepare for the transition.
That has been a very big turnaround in the level of satisfaction and mostly attributable to our move to Giva.
Increase in My Productivity & Giva is 70% faster than KACE, Spiceworks, AutoTask-Less Clicks.
We can immerse ourselves in the data and quickly see key information and trends. We had some very big issues with onboarding new employees and customers due to our rapid growth.
Description
Re:amaze is a web based help desk platform that enables businesses to communicate with customers at scale. Multi-channel support for all conversational channels like chat, email, social media, and mobile, helps entire teams stay in sync with customers in a shared team inbox so nothing goes missing.Read more about Re:amaze
Pros and Cons from Re:amaze users
+15
We have significantly improved on our support time to resolution for our customers. Our staff has loved every minute with it.
The backed interface for the live chat is awful. Ultimately we decided to leave because the chat function wasn't meeting our needs.
In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team.
Richard K.
A little to much to click and over whelming. Some features are missing that TIDio chat has.
The features and value are fantastic. The interface is clean, modern, and easy to navigate.
It worked for a basic customer support desk but the lack of features and difficulty figuring out the features were a turn-off.
Great tool for website conversion - being able to answer questions and offer recommendations is brilliant for converting enquiries.
That I can't easily update a chat or form on the site. I have to manually re-install the code.
I tried zendesk, trengo and reamaze and I am very happy with my choice, it is worth my money 100.
Reamaze does what you need it to. Easy, powerful, and effective.
Michael M.
I like that it allows multi-users and tracking per user. Ease of creating workflows and templates is pretty intuitive.
I love the tags that we can individualize. They really save us time.
Also a very helpful and quick responding customer service who was able to help me with all my questions and suggestions.
Really love the shopify integration. The ability to easily send out emails to customers in the shopify order dashboard makes our work much easier and faster.
The thing I like most about this software is the look and feel and ease of use both on the user side as well as the admin and agent side.
I like the user-friendly controls and instructions on setting everything up. I have very basic code skills and was able to set up like 5 different stores using this software.
Overall good experience and the customer support team was fast in replying to my queries.
Re:amaze seems like it's constantly getting new features without raising the modest prices.
Description
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.Read more about Zingtree
Pros and Cons from Zingtree users
+15
I like that it is super customizable. I can make it look like pretty much anything and can tweak it to fit my different departments.
The pricing for the customer-facing decision is so cost prohibitive that we scrapped the idea altogether. Pay per click does not work.
The customer support is amazing. I also like the layout of the logic on the overview page - it makes it very easy to follow.
I don't like that I cannot download the tree as a pdf or high quality picture. When I download it now, it looks bad and when I tried to zoom in on the tree it gets all blurry.
Great tool, CSR was a fantastic contact to answer all of the questions we had.
Times out too easily and lose changes which is frustrating. This appears to be an intermittent issue but one that needs addressing.
It has improved our productivity and our ability to communicate with customers effectively. Our biggest challenge was enabling our agents to quickly personalize their scripting.
Tree can get very complicated and hard to navigate.
Vincentas K.
These walkthroughs are utilized by our customer base. The troubleshooting scenarios are easy to update and allow us to embed videos and imagery to better demonstrate how to solve certain issues.
There are a lot of great benefits to this software, from building a system to interacting with the APIs.
Great tool, relatively easy to use, with excellent, speedy customer service.
The tools are solid - we use the Visual Designer AND the more text oriented overview for cleanup and tweaking. The reporting is great too.
Easy to use and understand, train new authors on, make accessible to our agents, etc. Scalable, nice UI, good data gathering, and thus far no downtime at all.
M really happy with the features, quality and pricing. The support has also been immediate and thorough.
Jennifer F.
Zing tree has been a huge help to the company, it was used by my CSR to book calls and categorize them correctly. Its easy to build and easy to use.
I don't know of too many other companies that can pack that much functionality for that price. Awesome value for money.
Riyaz A.
Overall it's been a great additional tool for decision making and collecting data to further our efforts towards efficiency.
Team is really available to help and they are knowledgeable about their own system and integration.
Description
Designed to meet the needs of small and mid-sized businesses, FluentStream simplifies business communication with cloud calling, system administration tools, analytics, mobile apps, and more.
Tried FluentStream and loved it? Let us know!
Read more about FluentStream
Pros and Cons from FluentStream users
+15
The many different features are great, and for how much you are paying it's really impressive. On-boarding was outstanding - rapid response, very helpful.
Are you kidding me. I asked that they set up a shell number (as our main line was being forwarded calls from another main line) to bypass the bad line, but that shouldn't have come from me.
We have found this provider and their product to be highly reliable and their staff to be ever courteous, professional, and consistently responsive to our inquiries and needs.
I take a lot of calls on the road and having to pull over to sign into my account is the biggest inconvenience.
Hayden Y.
FluentStream gives you all the features you could possibly want at a very reasonable price, they are always working with us to innovate on great ideas to help our clients reach us.
The cited a clause in the contract that stated we had 30 days to dispute any charges. Their monthly statement does not have this stipulation.
I like the ease of pulling report to analyze data. Also, being able to listen in to employee conversations with has been a great tool for training.
I sometimes have trouble remembering how to use some of the less common features, but their customer service chat quickly walks me through the forgotten steps.
I love the customer service and how easy they are to work with. I enjoy that all of our staff is able to go in and update the call flow when they are out vs just having one admin.
Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support.
Value for the Cost is outstanding - significant savings over past providers.
I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined.
Jessica R.
Overall, I would say this has been a great experience.
Functionality, ease of use, and most of all the support staff that comes with it.
Whenever I reach out to customer support, I've been assisted immediately. I've not had one bad experience with the support team.
Better value and feature over our last VoIP provider.
We have Cisco SPA508G and they are good phones - but the programming is a little more complex to integrate if you need a custom setup.
I have used a bunch of VOIP service but Fluentstream is really enterprise grade stuff and no mickey mouse operation like some of the other players.
Description
OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.Read more about OTRS
Pros and Cons from OTRS users
+15
Email inbound capabilities are great (maybe unique!). Easy to rollout, once you have a couple of basic admins, customising is quite powerful.
The CGI-based design is relatively inefficient and can be sluggish without making some optimizations on the webserver side -- mod_perl in our case (relatively complicated).
Omar S.
I've been using this tool for about 1 month now and I feel this is a great application to track tickets. The pending reminder feature is great and it lets us know when to follow up next.
Jimmy K.
C.I. Features on Customer portal (e.g. missing search function, latency to refresh large CMDB).
Great Incident Management Software, with all the Features, great value for money.
Once again, since it is an open source product, we get what we pay for.
Brilliant consultants and best value Helpdesk we have ever used.
It has a lot of customizable options that can cause some confusion when trying to fix a problems or modify the software.
Overall, I had a really great experience with this program and would definitely recommend this program.
Highly robust, runs on All popular platforms like windows server, Linux etc. Light to client performs really well over LAN and WAN.
Great to tailor to a good ITSM tool, after a first learning curve one can be efficient.
OTP successfully solves the problems of automating IT services, integrated customer support services. We also successfully use OTPS for the implementation of HR processes.
ITs an amazing OpenSource Application that can be used as a ticketing Tool.
mukhtiyar a.
In the same way to keep a record of time and hours invested that is very useful in resolving incidents or customer cases.
I would like to Thank your Support Team for the exellent level of support and assistance we have been provided since the introduction of OTRS.
And if you need some more juice, there is their API: integrate it with other systems like odoo or vTiger. Also, it helps you to manage billing hours, SLA, remaining support time for the customer.
The ease of use and flexibility are very valuable. Also it's open source and you can run it yourself would you wish to do so.
Sander G.
Easy tracking on the logged issues and reporting.
Description
SuperOffice is an award winning customer service platform that helps support teams manage incoming requests via email, social media and live chatRead more about SuperOffice CRM
Pros and Cons from SuperOffice CRM users
+13
For our company which handles a lot of data, it has been of great help. Moreover, it is very easy to use and has room for customization.
For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions.
I like the selection process, that your database for mailings is dynamic and always updated. It's easy to evaluate the success rate of mailings.
Group " activities" is sometimes too confusing. Cloud version difficult if it falls away, because we can not do anything without this software.
Easy to use, helpful to keep you updated on your errends and also good search options for earlier errends.
Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system.
My overall experience is that it is getting better and better and to fully grasp all you can do you require someone to teach / train you.
It can be a little bit slow to open archived mail, which can be frustrating when you're busy and in a rush.
SuperOffice is a very helpful and complete CRM tool with good customer service.
Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way.
A very positive experience, especially extra credits for the support team; quick, talented and friendly.
Very effective use of the computer screen area with no or very little scrolling. The integration with MSOffice makes SO very effective.
Pär G.
It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.
It gives us the possibility to keep track on not only our customer and prospects, but also activities, sales and help us in our daily business.
The easy way to set notifications and make the program help with my work.
This is a CRM system that's very easy to use and introduce to your organisation.
Description
ProProfs Chat is a real-time sales & support live chat tool for websites, designed to help businesses connect with, assist, engage & convert website visitorsRead more about ProProfs Chat
Pros and Cons from ProProfs Chat users
+15
Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance.
While doing my online business what I understood that we have made our online presence yet it is significantly more static in case there is no partner on the site of project lead in our show rooms.
I have used so many services but nothing comes equivalent to Live2Support. Though Others are also good, Live2Support has its name because of vigorous software and consistently outstanding performance.
M not sure what to complain about the product.
Saumya S.
I think it's a very competitively priced chat solution system and at the same time it provides the rich user experience and enterprise level solution with great UI.
While doing my online business what I realized that we have created our online presence but it is much more static if there is no counterpart on the website of sales manager in our show rooms.
There are a lot of Pros helps me to engage easily with customers some of these Pros affordable price, easy to use, easy user interface, data protection and security.
I can't come up with any features that I was missing at the top of my head.
I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service.
Preethi R.
D say that the experience with ProProfs Chat has been very smooth so far and we’re glad that we’re still onboard with it. Would recommend it to all.
Sugandh S.
Live2Supports live Chat is a nice feature, you can offer visitors who dont want to wait for an email reply, or pick up the phone. Live2Support offers free trials and easy site-integration.
Notable features include Proactive Chat Requests, Chat Histories, Operator Chat, and Foot Prints, Language Customization etc. It is quite competitive with other services Etc.
It's designed to be simple and smart and integrates with all the popular contemporary CRMs available in the market with an option to integrate with your in-house built customized CRM.
My team also likes how they can track their own input and get access to previous transcripts to improve the experience further.
It is so easy to use this tool and makes our support process a seamless experience for visitors.
But this tool helps us understand the customer mindset faster and enables my agents to come up with a solution faster.
Toma R.
They provide a purchase history of the client we are chatting with – this helps in personalized conversation with him/her.
We started using ProProfs live chat as a free tool where we had the option of creating a support bundle with its other native tools like a knowledge base and help desk.
Michael S.
Description
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.Read more about TOPdesk
Pros and Cons from TOPdesk users
+15
This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
They lack a lot of features and functionalities that I grew used to with our old ticketing system.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work.
Giovanni Ficcadenti L.
This product is constantly under development and it's great that they actively encourage their customers to help in its development.
Mass manipulation of tickets is lacking. You can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize.
TOPdesk is a quality solution, supported by quality people and at a very affordable price.
After the last update, TOPdesk has some preformance problems. However, the developer is busy fixing this and they are well on their way.
TOPdesk has been a great asset enabling us to improve our customer service.
Ian S.
It is probably best suited for smaller companies without a need to advanced routing. TOPdesk looks to be continuing to develop more modules.
The self-service portal is very configurable. We have setup a nice look self-service portal that gets improved over time.
The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.
The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.
Giovanni Ficcadenti L.
We feel we get excellent value for money with this product.
TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.
Having used TD for many years, we have seen it grown over the years and like it. The SSO option is available and as many people use it daily it is almost a must to use it.
I have been using TOPdesk for almost 2 years now. TOPdesk is very easy to use and the functionalities speak for themselves.
So easy to use and maintain. Also if you contact the TOPdesk service desk there is a very quick response.
Description
Kayako - Customer Service Software made personal and simple with a unified customer service platform that helps you build closer relationships.Read more about Kayako
Pros and Cons from Kayako users
+15
Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
Mirele K.
The migration to the new version was horrible. There was little communication and I had to keep following up.
Stephanie M.
I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
Samir H.
Features and functionality missing or not working.
I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.
I have used this and I am surprised that the review at your website is so much biased.
One of the nice things about Kayako was the ability to see when the recipients of an email opened it or looked at it. If there were several recipients, it would break down who opened the email, when.
In case the user enters a wrong email address or misses a word while entering the email address, it becomes difficult to get back to him. Incase we dont reply on time).
I like that we are able to integrate it into our workflow using the APIs. It is easy to use and helps us manage lots of support email and phone calls.
At the time we had several issues keeping track of the workload our staff were under, and this resulted in very poor customer service.
It it nice to be able to pull up multiple conversations/tickets within one window, as it made it easy to switch between current ongoing projects and also complete research with little confusion.
Software internationalization and available translations are poor. Even if my team contributed full UI translation for language 'it' on transifex most of the UI is not translated yet.
Domenico T.
I use the Kayako software to submit customer service tickets in my work. I can also see the status of each tickets so it is helpful to keep track.
Missing bits and pieces in API and datamodel. Integration of the custom fields created on Ticket / timetrack/Billing.
I have been using it for support purposes of the software that I and my team were developing. It is cool and we organized our tickets very easily.
Radoslav B.
There were few reporting tools and there was no way to set follow-up tasks.
Really easy and streamlined customer experience.
WAS a great company and choice, but now just garbage towards the right information that customers need compared to worrying about money.
Description
Mojo Helpdesk is a customer support helpdesk, internal support helpdesk, issue tracking, and ticket tracking application that fully integrates with Google G Suite, and Microsoft 365. Mojo lets you centralize, assign, and track what matters most.Read more about Mojo Helpdesk
Pros and Cons from Mojo Helpdesk users
+15
We review our tickets on a monthly basis to see where we need to improve on our services and it would be nice to export this data and maybe graph my statistics. Overall love the product.
But it can be frustrating to use because it takes ages to find a specific ticket in the system. I find it impossible to sort tickets by queue, then submission date, submitted by and assigned to.
It is easy to set up, easy to use, and they regularly add features. Their support (the rare times we need it) has been outstanding.
Few functionality profiles and messaging policies. Emailing must be avoided for users and only might be for administrators.
Great software for a great value. Great work order and services request system.
Limited out-of-the-box reports. For anything additional, you have to revert to data export.
Love the helpdesk, we've been using it for over 4 years and our customers love it.
It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time.
Martin M.
Perry's Ice Cream has been using Mojo Helpdesk to track our IT help desk tickets for the last 7 years. We find it easy to use and powerful while staying budget friendly.
The training material was presented in a way that was very user friendly and after viewing I felt that I could successfully navigate the features available.
Some of the best software on the market at an unbelievably fair price.
Easy to set up, easy to administrate, easy for technicians to view and work on tickets, easy for end users to enter tickets, very affordable.
Ability to respond to more than just ticket creator. I also like the stark layout that isn't cluttered with unnecessarily distracting graphic design.
Integration with Google Apps login. Ability to create tickets by email and assign to specific queues is very helpful.
Mojo Helpdesk is one of the perfect ticketing software.
Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive.
Its really easy using this software, a user friendly app.
Integrates with Google, lots of automation, easy to setup and configure, customizable, cloud-hosted.
© 2010-2024 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.