Customer Support Software for Mac

Top Free & Open Source for Small Business
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50 apps

Dixa   

17
The Customer Friendship Platform
Dixa offers next-gen customer support software so you can help customers on phone, email, chat and messaging apps from one screen. Powered by smart routing features, a built-in CRM and integrations, brands can start delivering more personalized customer support experiences with less effort today. Read more about Dixa
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The Customer Friendship Platform
Dixa offers next-gen customer support software so you can help customers on phone, email, chat and messaging apps from one screen. Powered by smart routing features, a built-in CRM and integrations, brands can start delivering more personalized customer support experiences with less effort today. Read more about Dixa
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Zoho Desk   

1,589
Industry's first context-aware Helpdesk Software
Zoho Desk helps you manage all customer interactions coming from multiple channels. Automate ticket management, measure satisfaction, & customize support. Read more about Zoho Desk
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Industry's first context-aware Helpdesk Software
Zoho Desk helps you manage all customer interactions coming from multiple channels. Automate ticket management, measure satisfaction, & customize support. Read more about Zoho Desk
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elevio   

26
Self-service support & customer education platform
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more. Read more about elevio
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Self-service support & customer education platform
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more. Read more about elevio
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Jira Service Desk   

243
Simple service desk built on Jira
Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user experienc… Read more about Jira Service Deske.
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Simple service desk built on Jira
Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user experienc… Read more about Jira Service Deske.
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InGenius   

2
Call center CRM-integrated software
InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone systems into Microsoft Dynamics, Salesforce and ServiceNow CRMs. The solution adapts to individualized contact center needs. Read more about InGenius
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Call center CRM-integrated software
InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone systems into Microsoft Dynamics, Salesforce and ServiceNow CRMs. The solution adapts to individualized contact center needs. Read more about InGenius
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Service Creatio   

4
The Omnichannel Customer Service and Support
Service Creatio (formerly bpm'online service) is a cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management. Service agents can handle cases and service requests in a unified environment. Read more about Service Creatio
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The Omnichannel Customer Service and Support
Service Creatio (formerly bpm'online service) is a cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management. Service agents can handle cases and service requests in a unified environment. Read more about Service Creatio
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Pipefy   

127
The Lean management platform
Pipefy is the Lean Management Platform - we help anyone take control of their daily work. Our software puts the proven benefits of Lean management within easy reach, including greater agility, improved efficiency and higher quality outcomes. Read more about Pipefy
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The Lean management platform
Pipefy is the Lean Management Platform - we help anyone take control of their daily work. Our software puts the proven benefits of Lean management within easy reach, including greater agility, improved efficiency and higher quality outcomes. Read more about Pipefy
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Acquire   

18
Multi-channel Customer Communication Platform
Tagove is a live chat software which includes voice calling, one-way and two-way video chat, screen sharing, and co-browsing. Read more about Acquire
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Multi-channel Customer Communication Platform
Tagove is a live chat software which includes voice calling, one-way and two-way video chat, screen sharing, and co-browsing. Read more about Acquire
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Front   

111
Email management software and shared inbox for teams
Front provides a simple way for teams to manage email inboxes (sales@, support@, etc), chat, social media, SMS messages in a single collaborative platform. Read more about Front
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Email management software and shared inbox for teams
Front provides a simple way for teams to manage email inboxes (sales@, support@, etc), chat, social media, SMS messages in a single collaborative platform. Read more about Front
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FluentStream   

60
A cloud-based business phone service
FluentStream provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations. Read more about FluentStream
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A cloud-based business phone service
FluentStream provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations. Read more about FluentStream
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LiveChat   

956
Premium Customer Service Software for Live Chat & Help Desk
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot. This premium live chat software and help desk software turns support teams into customer service rockstars! Try now! Read more about LiveChat
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Premium Customer Service Software for Live Chat & Help Desk
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot. This premium live chat software and help desk software turns support teams into customer service rockstars! Try now! Read more about LiveChat
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Whatfix   

57
Accelerate Digital Adoption
Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual walkthroughs, displayed to the user at the time of need. Whatfix drives digital adoption and user enablement to enhance productivity and engagement. Read more about Whatfix
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Accelerate Digital Adoption
Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual walkthroughs, displayed to the user at the time of need. Whatfix drives digital adoption and user enablement to enhance productivity and engagement. Read more about Whatfix
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HelpOnClick Live Chat Software   

10
Live Chat Software and Virtual agent for SMBs
HelpOnClick Live Chat software helps website owners increase sales and improve customer service providing timely online help to their customers. Read more about HelpOnClick Live Chat Software
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Live Chat Software and Virtual agent for SMBs
HelpOnClick Live Chat software helps website owners increase sales and improve customer service providing timely online help to their customers. Read more about HelpOnClick Live Chat Software
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SolarWinds Take Control   

12
Collaborative remote access solution
Solarwinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast. Read more about SolarWinds Take Control
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Collaborative remote access solution
Solarwinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast. Read more about SolarWinds Take Control
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Yonyx   

88
Decision tree driven Interactive guides for customer service
Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service. Read more about Yonyx
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Decision tree driven Interactive guides for customer service
Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service. Read more about Yonyx
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TeamSupport   

729
B2B Customer Support Software
Customer support built for business to business. Improve customer relationships with full company visibility, parent-child relationships, and SLA management. Collaboration tools and native integrations streamline communication while improving efficiency, and visual support provides needed clarity. Read more about TeamSupport
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B2B Customer Support Software
Customer support built for business to business. Improve customer relationships with full company visibility, parent-child relationships, and SLA management. Collaboration tools and native integrations streamline communication while improving efficiency, and visual support provides needed clarity. Read more about TeamSupport
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ConnectWise Control   

1,573
Remote Support, Remote Meeting & Remote Access Software
Anytime, anywhere remote support from ConnectWise Control lets you remotely control devices and help your customers whether they’re around the corner or around the world. Read more about ConnectWise Control
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Remote Support, Remote Meeting & Remote Access Software
Anytime, anywhere remote support from ConnectWise Control lets you remotely control devices and help your customers whether they’re around the corner or around the world. Read more about ConnectWise Control
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Bitrix24   

392
100% free CRM, collaboration and communication tool suite
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website ive chat, Facebook, Instagram,Viber, WhatsApp, Skype, Slack, etc. Read more about Bitrix24
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100% free CRM, collaboration and communication tool suite
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website ive chat, Facebook, Instagram,Viber, WhatsApp, Skype, Slack, etc. Read more about Bitrix24
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Agile CRM   

346
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM
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Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM
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HarmonyPSA   

17
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
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The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
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Freshcaller  

15
Cloud call center for customer support & sales
Freshcaller is a cloud call center & global phone system for every type of business that helps improve customer engagement and collaboration with internal teams. Read more about Freshcaller
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Cloud call center for customer support & sales
Freshcaller is a cloud call center & global phone system for every type of business that helps improve customer engagement and collaboration with internal teams. Read more about Freshcaller
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Toonimo  

4
Audio-Visual Guidance to your Website
Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and customized graphical coach marks that engages visitors, showcases key offers and guides users through website funnels. Read more about Toonimo Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions.
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Audio-Visual Guidance to your Website
Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and customized graphical coach marks that engages visitors, showcases key offers and guides users through website funnels. Read more about Toonimo Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions.
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Dimelo  

2
Unified management tool for customer service conversations
Engage Digital best suited for companies with a minimum of 100 employees. RingCentral Engage Digital is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform… Read more about Dimelo
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Unified management tool for customer service conversations
Engage Digital best suited for companies with a minimum of 100 employees. RingCentral Engage Digital is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform… Read more about Dimelo
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Userlike  

630
Help your customers when it matters, where it matters.
Userlike is your chat hub for web, mobile, and messaging support. Read more about Userlike
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Help your customers when it matters, where it matters.
Userlike is your chat hub for web, mobile, and messaging support. Read more about Userlike
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Tenfold  

148
Have better customer conversations
Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data. Read more about Tenfold
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Have better customer conversations
Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data. Read more about Tenfold
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