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Top Rated Review Management Software with Review Request in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Automated review requests simplify the process of collecting customer feedback, increasing the volume and quality of reviews. This enhances online reputation, assists in market research, and improves overall customer satisfaction. Our reviewers in review management software rated this feature as important.

3 Best Review Management Software with Review Request

  • Birdeye - Highest rated for review request
  • Trustpilot
  • Broadly

See other top Review Management products with review request

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the review management software category. They also needed to have sufficient reviews about review request, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for review request based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Birdeye logo

Birdeye

4.7
(701)
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User insights about the review request feature

Reviewers highlight Birdeye's review request capabilities for their ease of use, automation, and effectiveness in boosting reviews across multiple platforms. They appreciate the customizable options for sending requests via email or text, and the integration with systems like Google Profile, Facebook, and Salesforce. Users report that the bulk upload feature is efficient, though some find it challenging to exclude past customers. They value the quick feedback and the ability to manage and monitor reviews in one place, despite occasional bugs.
“Incredibly effective for sending out review requests for our clients, also customizable in terms of when requests are sent out depending on what a client is looking for”
Verified reviewer profile picture

Jonathan Z.

Client Manager

“Automated with Practice Management system integration, Integrates with Google Profile and Facebook for publishing reviews”
VN

Virginia N.

Health Partner Services Manager

Review Management key features coverage

Birdeye offers 5 out of the 5 key features for Review Management software identified by reviewers:

Review Monitoring4.7
Negative Feedback Management4.6
Review Notification4.6
Response Management4.6
Dashboard4.5

Pros and cons based on 701 verified reviews

81% of users rated Birdeye 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 701 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced online visibility

Streamlined patient feedback

Efficient listing management

Cons:

Inconsistent issue resolution

High costs and billing issues

See pros and cons details

Pricing

Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Trustpilot logo
4.5
(1.2K)
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User insights about the review request feature

Reviewers appreciate Trustpilot's review request capabilities for their automation, ease of use, and effectiveness in increasing the volume of customer feedback. They find it straightforward to integrate with various applications and easy for customers to leave reviews. Users report that the system saves time and helps track review submissions. However, some mention issues with unverified testimonials and the requirement for customers to create accounts. Overall, they value the professional approach to requesting reviews and the platform's reputation for genuine feedback.
“Trustpilot provides businesses with a way to request customer reviews, helping to increase the volume and visibility of customer feedback.”
DN

Debbie N.

Manager

“There are many ways to integrate the review request form to automate the process for any application needed”
DH

Derrick H.

CEO

Review Management key features coverage

Trustpilot offers 5 out of the 5 key features for Review Management software identified by reviewers:

Review Monitoring4.4
Negative Feedback Management4.2
Review Notification4.4
Response Management4.3
Dashboard4.2

Pros and cons based on 1,202 verified reviews

65% of users rated Trustpilot 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,202 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective client engagement

Efficient review invitations

Positive user experience

Intuitive navigation

Enhanced brand reputation

Cons:

High costs and restrictions

Inadequate scam detection

Weak issue reporting

Unreliable star ratings

See pros and cons details

Pricing

Starting price:$299 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Broadly logo
4.8
(336)
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User insights about the review request feature

Reviewers appreciate Broadly's review request capabilities for their effectiveness in generating responses and increasing the number of reviews on various platforms, including Google. They find it easy to use, customizable, and efficient in prompting customers to leave reviews. Users report that Broadly automates the process, integrates well with other software, and significantly boosts their online presence. However, some customers experience confusion about where to leave reviews. Overall, they value the immediate opportunity for feedback and the ability to address issues promptly.
“Review request is easy-to-use and takes the hassle out of asking for a review. Before, it felt like we were bugging for a review. But with Broadly, we let the software do it for us. Our salespeople are happy and we get to see honest reviews. It's helped us rank high on Google and has built more trust with new customers. ”
JR

Joseph R.

Director of Marketing

“Review Request automates a task that is important to our Google standing - it takes the job of having to go through and manually request a review from every customer, and sends it for us/makes sure it posts to Google. ”
CW

Courtney W.

Office Manager

Review Management key features coverage

Broadly offers 5 out of the 5 key features for Review Management software identified by reviewers:

Review Monitoring4.7
Negative Feedback Management4.7
Review Notification4.8
Response Management4.7
Dashboard4.6

Pros and cons based on 336 verified reviews

83% of users rated Broadly 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 336 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective customer communication

Enhanced customer review management

Cons:

Concerns about high costs

See pros and cons details

Pricing

Starting price:$249 /per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Review Management Software with Review Request in 2026

Listen360 logo

Listen360

Build a solid reputation with reduced churn & good reviews.

visit website
Franchise feedback platform with post-visit surveys, sentiment monitoring, review growth tools, dashboards, and loyalty insights.

Read more about Listen360

Users also considered
Score My Reviews logo

Score My Reviews

Category Leaders

Review management software

visit website
Score My Reviews is a review management software for small and medium-sized businesses. It helps local businesses monitor their online reviews across different review sites and gain more reviews by using its built-in automated SMS text and email review requests.

Read more about Score My Reviews

Users also considered
Uberall logo

Uberall

Reputation management software for retail businesses

visit website
Effortless, full control over your reputation: read, respond to, and analyze local reviews across the web.

Read more about Uberall

Users also considered
Okendo logo

Okendo

Category Leaders

Trusted by 17,000+ fast-growing brands

visit website
Okendo helps Shopify brands turn shoppers into Superfans with Reviews, Loyalty, Referrals, Quizzes, and Surveys.

Read more about Okendo

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
Birdeye logo

Birdeye

Category Leaders

AI-based webchat assistant for business conversations

visit website
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
TrueReview logo

TrueReview

Category Leaders

Boost Your Reputation with Seamless Review Management

visit website
TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

Read more about TrueReview

Users also considered
Trustpilot logo
Category Leaders

Customer review management platform for online businesses

learn more
A customer review management tool that brings businesses and consumers together through reviews.

Read more about Trustpilot

Users also considered
Broadly logo
Category Leaders

Online review & reputation management for small businesses

learn more
Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Read more about Broadly

Users also considered
Weave logo

Customer communication and appointment scheduling solution

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Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Superchat logo

The comprehensive messaging suite for your business.

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Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience.

Read more about Superchat

Users also considered
Swell logo

Cloud-based customer experience management platform

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Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers.

Read more about Swell

Users also considered
rater8 logo

Automated healthcare reputation management solution

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rater8 is the industry's leading reputation management solution, designed to help healthcare organizations effortlessly cultivate patient reviews, collect feedback, and drive practice improvement.

Read more about rater8

Users also considered
Yotpo logo
Category Leaders

Marketing platform for collecting and showcasing reviews

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Maximize response rate with personalized review requests, reminders, and incentives. Use one interface to collect, manage, and respond to your customer content.

Read more about Yotpo

Users also considered
Grade.us logo

White-labeled review marketing platform for agencies & SEOs

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Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on the important review sites with email and text drip campaigns. It monitors reviews across websites, and amplify the best reviews on website and social media channels.

Read more about Grade.us

Users also considered
NiceJob logo
Category Leaders

Reputation marketing with reviews, social & SEO tools

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NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

Read more about NiceJob

Users also considered
Podium logo

AI-enabled lead management and conversion platform

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Podium simplifies reputation management by making it easy to collect reviews, rise in the ranks of local search, and drive more leads.

Automatically send every customer a review request at the exact right moment, so they can leave you a review in 20 seconds. Then, reply to every lead with AI.

Read more about Podium

Users also considered
XM for Customer Experience logo

Customer experience management (CXM) platform

learn more
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Read more about XM for Customer Experience

Users also considered
Thryv logo

All-in-one management solution built for small business

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Thryv is an all-in-one, cloud-based management platform specifically designed for small businesses. Thryv integrates contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more.

Read more about Thryv

Users also considered
Emitrr logo
Category Leaders

Customer engagement platform for local business owners

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"With our unified review interface it's easier to manage online reputation across multiple platforms.
Leveraging our SMS texting capabilities our customers generate 80% more organic reviews across major platforms like Facebook, Google, Healthgrades etc."

Read more about Emitrr

Users also considered
SOCi logo

AI that is purpose built for multi-location enterprises.

learn more
SOCi is an AI-driven platform designed for multi-location marketing that unifies workflows, data, and automation. The system features specialized tools including Genius Search for local visibility optimization, Genius Social for content calendar management, and Genius Reviews for automated review responses across all business locations.

Read more about SOCi

Users also considered
Shopper Approved logo

Reputation management solution

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Shopper Approved is an eCommerce tool for collecting, managing, and promoting seller ratings, product reviews, video reviews, Q&A, and other social signals on the website and throughout the web to drive traffic, create urgency, and improve conversions.

Read more about Shopper Approved

Users also considered
ClientCircle logo

Happier clients, more sales. Made for insurance.

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One platform to grow your agency. Made for insurance.

Read more about ClientCircle

Users also considered
ReviewTrackers logo

Review monitoring software for multi-location businesses

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Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights

Read more about ReviewTrackers

Users also considered
GetMoreReviews logo

Review generation & reputation monitoring tool

learn more
GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online

Read more about GetMoreReviews

Users also considered

Key features for Review Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Review Monitoring: Reviewers appreciate having all reviews centralized in one dashboard, allowing real-time monitoring and quick responses to feedback, which helps maintain customer satisfaction and improve services. 93% of reviewers rated this feature as important or highly important.
  • Negative Feedback Management: Users highlight the ability to address negative feedback quickly, resolve issues before reviews go public, and use insights to improve customer experiences and safeguard reputation. 90% of reviewers rated this feature as important or highly important.
  • Review Notification: Users find receiving timely notifications about new reviews crucial for responding promptly, ensuring they stay informed about customer feedback and maintain strong engagement. 88% of reviewers rated this feature as important or highly important.
  • Response Management: Reviewers appreciate the efficiency of managing responses from one platform, using templates, and the option to personalize replies, which saves time and enhances customer interaction. 88% of reviewers rated this feature as important or highly important.
  • Dashboard: Users value an intuitive, centralized dashboard that provides easy access to review statistics, trends, and key metrics, aiding in efficient performance tracking and decision-making. 86% of reviewers rated this feature as important or highly important.