getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Help Desk Software with Support Ticket Tracking (2026) - Page 2

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
Filter results

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

120 software options

Issuetrak logo

Issue tracking and workflow automation platform

learn more
Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard!

Read more about Issuetrak

Users also considered
Supportbench logo
Category Leaders

The Only AI Customer Support Platform

learn more
Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.

Read more about Supportbench

Users also considered
HelpDesk logo

Ticketing software for effortless customer support

learn more
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalized messages will increase your customer satisfaction.

Read more about HelpDesk

Users also considered
Hiver logo
Category Leaders

Modern, AI help desk software built for fast teams.

learn more
Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across multiple channels from a single intuitive interface. Key features include an omnichannel inbox, analytics, automations, collaboration tools, and AI to streamline the entire support journey.

Read more about Hiver

Users also considered
ManageEngine ServiceDesk Plus logo

Cloud IT Help Desk Software

learn more
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management.

Read more about ManageEngine ServiceDesk Plus

Users also considered
LogMeIn Resolve logo

Cloud-based remote support solution for SMBs

learn more
Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster.

Read more about LogMeIn Resolve

Users also considered
Salesforce Starter logo

Customer relationship management tool for SMBs

learn more
Salesforce Starter is an all-in-one CRM suite designed to help growing businesses organize data, manage customer relationships, and gain valuable insights. The solution brings together marketing, sales, service, and commerce tools in a single platform.

Read more about Salesforce Starter

Users also considered
BOSSDesk logo
Category Leaders

BOSSDesk a FrontRunner in Help Desk Software

learn more
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

Users also considered
Desk Manager logo
Category Leaders

We orchestrate deals for great results

learn more
We are a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.

Read more about Desk Manager

Users also considered
Gorgias logo

The Conversational AI platform for Ecommerce

learn more
The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant customer interactions.

Read more about Gorgias

Users also considered
HubSpot Service Hub logo

Cloud-based customer service solution for firms of all sizes

learn more
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Read more about HubSpot Service Hub

Users also considered
Deskero logo

Customizable help desk & ticketing system

learn more
Deskero adds a social element to multichannel help desks, helping to manage requests from all social media platforms as well as email, chat, website, & more.

Read more about Deskero

Users also considered
ConnectWise PSA logo

PSA tool designed for as-a-service businesses

learn more
Our help desk software leverages a market-leading ticketing system, which allows technology providers to provide the best support to their customers!

Read more about ConnectWise PSA

Users also considered
InvGate Service Management logo

Web-based IT service desk software

learn more
Use InvGate to manage & automate your IT help desk with ticket management, self-service, SLAs, workflows, gamification, customer feedback, analytics & more.

Read more about InvGate Service Management

Users also considered
Vivantio logo

Flexible Software. Focused Service.

learn more
Vivantio combines incident, problem and change management, with ticketing, knowledge management, self service and asset management. Reduce workload, improve efficiency and reduce costs with automation.

Read more about Vivantio

Users also considered
TeamDynamix logo

IT service management platform

learn more
TeamDynamix ITSM & PPM solutions are designed to provide organizations with the tools and methodology required to streamline IT and enterprise service management processes, procedures, and tasks.

Read more about TeamDynamix

Users also considered
HappyFox Help Desk logo

Helpdesk, customer support software

learn more
HappyFox is a practical help desk solution to manage requests from multiple channels, with a ticket system, self-service knowledge base, & community forums.

Read more about HappyFox Help Desk

Users also considered
Giva logo

Cloud based help desk software for businesses of all sizes

learn more
Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer satisfaction. We offer all our modules with full functionality in a simple product bundle.

Read more about Giva

Users also considered
TOPdesk logo

The service management platform that makes service happen

learn more
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.

Read more about TOPdesk

Users also considered
Groove logo
Category Leaders

Cloud-based helpdesk solution for small businesses

learn more
Use Groove's ticket management system to assign, prioritize & track support requests, automate actions & workflows, log contact details & interactions, & more.

Read more about Groove

Users also considered
OTRS logo

Helpdesk software for customer service management teams

learn more
OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.

Read more about OTRS

Users also considered
Re:amaze logo

Support, engage, and convert customers on a single platform.

learn more
Consolidated helpdesk for chat, email, social media (Facebook, Messenger, Twitter, Instagram), and mobile SMS/MMS. Team inboxes. Team workflows.

Read more about Re:amaze

Users also considered
LiveHelpNow logo

Help desk and live chat solution for customer service

learn more
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.

Read more about LiveHelpNow

Users also considered
Lansweeper logo

Know Your IT

learn more
Lansweeper is an IT Asset Management solution that provides network discovery of all connected devices, users, and software within your IT estate. Lansweeper's advanced device recognition capabilities allow for complete visibility across your entire IT estate, in one centralized IT inventory.

Read more about Lansweeper

Users also considered
Web Help Desk logo

IT asset and knowledge management

learn more
Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.

Read more about Web Help Desk

Users also considered