getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Live Chat Software with Assignment Management (2026)

Last updated: February 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
Filter results

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

20 software options

Zendesk Suite logo

Zendesk Suite

Category Leaders

AI powered customer service across all channels

visit website
Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

Read more about Zendesk Suite

Users also considered
Avochato logo

Avochato

SMS texting and live chat for sales, support & ops teams

visit website
Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

Read more about Avochato

Users also considered
LiveAgent logo

LiveAgent

Category Leaders

Multichannel customer care solution with an AI chatbot

visit website
LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
Freshdesk logo

Freshdesk

Category Leaders

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.

Read more about Zoho Desk

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

learn more
Tidio is a live chat software suite comprising help desk, live chat, chatbot, and AI agent products. Talk to your customers in real time, integrate the live chat widget with your website and social media, and set up chabots for when you're off-line to continue providing support and generating leads.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

learn more
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

Read more about Salesforce Service Cloud

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Read more about Bitrix24

Users also considered
Front logo
Category Leaders

AI-enabled customer service platform for collaboration

learn more
Front is a customer operations platform with live chat capabilities that enables support, sales, and account management teams to deliver exceptional service at scale. Front Chat brings your focus where it should be — on your customers.

Read more about Front

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

learn more
Hiver is a modern, AI customer service platform with strong live chat capabilities. With it, teams can capture details, assign owners, and track chats in real time. Automated assignments, AI-powered reply suggestions, analytics, CSAT surveys, and transcripts help improve team performance.

Read more about Hiver

Users also considered
Genesys Cloud CX logo

AI-enabled experience orchestration platform

learn more
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered
LogMeIn Resolve logo

Cloud-based remote support solution for SMBs

learn more
Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster.

Read more about LogMeIn Resolve

Users also considered
Comm100 logo

People-First, AI Powered Omnichannel Customer Service

learn more
Comm100 Live Chat is a powerful and highly configurable customer support platform for websites and mobile apps, designed for speed, reliability, and security.

Read more about Comm100

Users also considered
HappyFox Help Desk logo

Helpdesk, customer support software

learn more
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.

Read more about HappyFox Help Desk

Users also considered
Wing logo

Software for managing & delegating recurring tasks

learn more
Wing's dedicated tech-enabled talent completes recurring work like customer relationship management, customer support, email management, and more with high-quality work results.

Read more about Wing

Users also considered
Vision Helpdesk logo

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

learn more
Vision Helpdesk offers four products to manage customer support for all size business.

1) Multi channel Help Desk Software
2) Satellite Help Desk (Multi company help desk )
3) Service Desk Software (PINKVerify Certified - ITIL / ITSM Complaint)
4) Live Chat Software

Read more about Vision Helpdesk

Users also considered
NABD System logo

Omnichannel Customer support & Help Desk software-FREE PLAN

learn more
Simple and Powerful chat module for on-demand and proactive messaging with advanced chat capabilities and web visitors tracking.

Read more about NABD System

Users also considered
Mongrov logo

Boost efficiency by 50% with Mongrov's FSM Software

learn more
Boost efficiency by 50% with Mongrov's comprehensive Field Service Management Software, streamlining operations, enhancing customer satisfaction, and driving business growth.

Read more about Mongrov

Users also considered
SAP Service Cloud logo

AI-enabled customer service platform for remote support

learn more
SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.

Read more about SAP Service Cloud

Users also considered