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Top Rated Remote Support Software with Communication Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Communication management enables efficient collaboration through built-in chat and messaging tools, organizes communication with clients and colleagues, supports real-time feedback, and enhances the coordination of remote support tasks. Our reviewers in remote support software rated this feature as important.

3 Best Remote Support Software with Communication Management

  • Slack
  • Webex Suite
  • TeamViewer Remote - Highest rated for communication management

See other top Remote Support products with communication management

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the remote support software category. They also needed to have sufficient reviews about communication management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for communication management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Slack logo

Slack

4.7
(23.9K)
visit website

User insights about the communication management feature

Reviewers indicate that Slack's communication management is highly effective for both large and small teams. They appreciate the ability to create channels for specific topics, which helps keep conversations organized and reduces email clutter. Users report that Slack's direct messages and threads make it easy to communicate privately or within groups, and they value the historical access to past conversations. They find the integration with other tools and the ability to manage notifications helpful for staying on top of important messages. However, some users mention that channel notifications can be too subtle and easy to miss.
“Communication Management is also a good feature we have. With this, we can create different group for different discussions. It helps us to memorise the discussion is going on by checking the older messages. It also helps to create groups with different team.”
MS

Mahipal S.

Senior Software Engineer

“It helps communicating through large teams, reducing the clutter of emails, and doing so in channels grouped by different verticals (native groups, cross-org groups, per project, per interest, etc.)”
Verified reviewer profile picture

Yaniv V.

Director, QA & Processes

Remote Support key features coverage

Slack offers 5 out of the 6 key features for Remote Support software identified by reviewers:

Remote Access/Control4.6
Access Controls/Permissions4.5
Real-Time Notifications4.7
Unattended Access
Screen Sharing4.4
Chat/Messaging4.9

Pros and cons based on 23,991 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 23,991 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Webex Suite logo
4.4
(7.3K)
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User insights about the communication management feature

Reviewers appreciate Webex Suite's communication management for its comprehensive features, including chat, audio, video, and screen sharing. They find it easy to manage large audiences with tools like voting and attendance tracking. Users report that Webex's automatic adjustments for audio and video quality help maintain smooth communication. They value the platform's reliability and the ability to join meetings via various methods, including desktop, browser, and mobile apps. However, some users mention that audio conferencing relies on external suppliers, which can be a drawback.
“Webex auto-tries to keep the communication fluid with many features, e.g. automatically disabling the camera if the connection is poor, or speeding up the voice in case of some audio latency. Overall in the majority of the case the communication is nearly perfect. ”
ET

Emiliano T.

ICT Specialist

“The communication management functionality is a nice-to-have functionality which enables the communication (such as voting, audience attendance list) in large audiences.”
Verified reviewer profile picture

Unal C.

Consultant

Remote Support key features coverage

Webex Suite offers 5 out of the 6 key features for Remote Support software identified by reviewers:

Remote Access/Control4.4
Access Controls/Permissions4.4
Real-Time Notifications4.6
Unattended Access
Screen Sharing4.5
Chat/Messaging4.6

Pros and cons based on 7,392 verified reviews

54% of users rated Webex Suite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 7,392 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Cons:

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

TeamViewer Remote logo
4.6
(11.6K)
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User insights about the communication management feature

Users find TeamViewer Remote's communication management helpful for remote support and collaboration. They appreciate the ability to communicate via chat or audio while controlling a remote device, which is vital for providing instructions and resolving issues. Reviewers mention that the software allows for effective organization and coordination during remote sessions. They value the built-in messenger feature for real-time updates and the ability to manage communication settings. However, some users note that they prefer using other tools for communication and do not rely heavily on TeamViewer for this purpose.
“Communication Management operates with ease with Teamviewer because you can literally open a chat or verbally communicatse with third parities while viewing or editing documents or during screen share.”
DM

David M.

General Counsel

“The fact that I can seamlessly communicate with my team and have real time updates and I can manage chat, emails and conversations on the go is imperative. TeamViewer makes it easy.”
Verified reviewer profile picture

Cameron K.

Director

Remote Support key features coverage

TeamViewer Remote offers 6 out of the 6 key features for Remote Support software identified by reviewers:

Remote Access/Control4.7
Access Controls/Permissions4.5
Real-Time Notifications3.9
Unattended Access4.0
Screen Sharing4.6
Chat/Messaging4.3

Pros and cons based on 11,610 verified reviews

68% of users rated TeamViewer Remote 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 11,610 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote access

Versatile screen sharing

Remote IT support

Comprehensive online meetings

Facilitates home working

Cons:

Lag and latency issues

Inconsistent version compatibility

High cost

Dependence on strong internet

Slow connection speed

See pros and cons details

Pricing

Starting price:$24.90 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Remote Support Software with Communication Management in 2026

ManageEngine Remote Access Plus logo

ManageEngine Remote Access Plus

Category Leaders

Enterprise remote support solution for system administrators

visit website
ManageEngine Remote Access Plus is an enterprise remote support software that enables IT help desk technicians and system administrators to remotely govern and troubleshoot Mac, Windows, and Linux computers anywhere around the globe, from a central location

Read more about ManageEngine Remote Access Plus

Users also considered
Splashtop logo

Splashtop

Category Leaders

Remote access and remote support for specific use-cases.

visit website
Splashtop reshapes IT management: SOS for rapid remote assistance, Remote Support for unattended device access, and Enterprise for scalable operations. Efficient tools addressing IT's dynamic needs with secure, top-tier remote capabilities.

Read more about Splashtop

Users also considered
ISL Light logo

ISL Light

Category Leaders

Remote support software & unattended remote access

visit website
Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.

Read more about ISL Light

Users also considered
Thinfinity Remote Workspace logo

Thinfinity Remote Workspace

Enable remote access to ALL your apps, desktops, and files.

visit website
Thinfinity Workspace unifies Zero Trust Network Access (ZTNA), VDI, DaaS, and RPAM for secure, scalable IT management. Supporting Azure, AWS, GCP, IONOS, VMware, Hyper-V, and Proxmox, it leverages Infrastructure as Code (IaC) to automate provisioning and scale across cloud and on-premise environmen

Read more about Thinfinity Remote Workspace

Users also considered
Slack logo

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
TeamViewer logo

Remote support, remote access & device management software

learn more
TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

Read more about TeamViewer

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
ScreenConnect logo
Category Leaders

Remote meeting platform for resolving customers' queries

learn more
Fully functional remote support. ScreenConnect gives you the ability to remotely view & control devices from anywhere there is an Internet connection.

Read more about ScreenConnect

Users also considered
LiveAgent logo

Multichannel customer care solution with an AI chatbot

learn more
LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media.

Start with a 30-day free trial, no credit card or contracts needed.

Read more about LiveAgent

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
Zoho Meeting logo

Web conferencing tool to host online meetings and webinars.

learn more
Access remote participant's computer using Zoho Meeting. Share your computer's keyboard and mouse control with other participants during meeting.

Read more about Zoho Meeting

Users also considered
RemotePC logo
Category Leaders

Remote Access for Consumers, SMBs, and Enterprises

learn more
RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose.

Read more about RemotePC

Users also considered
Pulseway logo
Category Leaders

All-in-one remote IT monitoring and management platform.

learn more
Built directly for MSPs and internal IT teams, Pulseway delivers a powerful monitoring and management tool that gives you powerful Automation, Remote Control, OS and 3rd Party Patch Management, Endpoint and Security Management, Asset Reporting and Backup.

Read more about Pulseway

Users also considered
Crisp logo

All-in-one multi-channel solution for customer messaging

learn more
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

Read more about Crisp

Users also considered
AweSun logo

An all-in-one remote access/remote support solution

learn more
AweSun offers remote access, remote control, and remote support solutions that work with desktop and mobile platforms, including Windows, macOS, Android, and iOS. You can use AweSun to work from home with remote access to office computers. It also helps gain remote access/support for mobile devices on the go, play PC games on mobile devices and facilitate collaboration.

Read more about AweSun

Users also considered
Brosix logo

Secure instant messenger for teams and businesses

learn more
Brosix is a cloud-based messaging platform for teams, offering real-time chat, file transfer, voice/video calls, screen sharing, broadcast messaging, and more - all in a private, fully administrable network with cross-platform support and 5,000+ app integrations.

Read more about Brosix

Users also considered
NetSupport Manager logo

Remote access and support management solution

learn more
Secure remote connection to critical systems, servers and users - from anywhere to anywhere!

Read more about NetSupport Manager

Users also considered
TurboMeeting logo

Web conferencing and remote support software

learn more
TurboMeeting is a web conferencing software designed to help small to medium-sized businesses manage and schedule interactive meetings with teams across multiple locations. Users can send invitations via Microsoft Outlook calendar or send IMs with prefilled meeting details.

Read more about TurboMeeting

Users also considered
VISULOX logo

Privileged access management solution

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Leading privileged access management solution with an integrated remote support platform for secure external access. VISULOX is the answer to who did what, where, and when in your IT Infrastructure.

VISULOX is easy to integrate and rapidly improves the security cloud, hybrid, or on-prem deployments

Read more about VISULOX

Users also considered
Acquire logo

Multi-channel Customer Communication Platform

learn more
Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice.

Read more about Acquire

Users also considered
VSight Remote logo

AI-driven AR Remote Assistance for effective problem-solving

learn more
VSight’s AR Remote Assistance provides secure, real-time support for on-site teams, quickly resolving issues to reduce downtime and cut costs. Smart glasses compatibility andbroad device compatibility, and seamless CRM/ERP integration, it’s ideal for industries needing reliable, adaptable solutions.

Read more about VSight Remote

Users also considered
Teamogy logo

All-in-one cloud platform for projects, finances & teams

learn more
Teamogy is a secure all-in-one cloud platform for managing projects, finances, documents and teams. Includes budgeting, time tracking, invoicing, reporting, integrations and automation. Accessible anytime, scalable for startups to enterprises.

Read more about Teamogy

Users also considered
Help Lightning logo

Remote assistance software to improve customer satisfaction.

learn more
We provide next generation video collaboration services to enable a company’s experts to work virtually side-by-side with anyone needing help.

Our cloud-based solution applies augmented reality features to improve real-time to improve real-time communications and solve difficult problems.

Read more about Help Lightning

Users also considered
Surfly logo

Universal Co-browsing and Collaboration Technology

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Support remote customers as if you are sitting side-by-side with Surfly's co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly.

See what your customers see, annotate, enable active 2-way collaboration, without lag. Works on any device.

Read more about Surfly

Users also considered

Key features for Remote Support software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Remote Access/Control: Reviewers highlight its ability to access multiple devices from anywhere, provide efficient support, and troubleshoot quickly, saving time and costs. 95% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users appreciate its security features, customizable permissions, and ability to control access levels, ensuring data safety and efficient troubleshooting. 89% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Reviewers value instant alerts for seamless communication, quick incident response, and staying updated with important messages and events. 88% of reviewers rated this feature as important or highly important.
  • Unattended Access: Users benefit from accessing devices without needing someone present, enabling maintenance and troubleshooting after hours or when users are unavailable. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Reviewers find screen sharing essential for real-time collaboration, training, and troubleshooting, enhancing productivity and communication. 85% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Users appreciate real-time communication during remote sessions, improving problem resolution, collaboration, and customer support efficiency. 81% of reviewers rated this feature as important or highly important.