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Freshsales
5
402
4
164
3
32
2
8
1
15
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Sales management solution
Table of Contents
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Freshsales - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Freshsales overview
Based on 621 verified user reviews
What is Freshsales?
Freshsales is a CRM tool with key features that include contact database, contact management, lead management, and more.
Who uses Freshsales?
By industry, Freshsales reviewers are most commonly professionals in information technology and services (17%). The most frequent use case for Freshsales cited by reviewers is CRM (72% of reviewers).
What are the most popular integrations for Freshsales?
The Freshsales integration most frequently cited by reviewers is Gmail, an email management product rated 4.0 out of 5 for its integration with Freshsales.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Sales and Customer Management
Email Integration
Pricing
Customer Support
Workflow Automation
Difficulties with billing and access
Freshsales’s user interface
Freshsales pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.4
Customer support
4.4
Reviews sentiment
What do users say about Freshsales?
Freshsales is a CRM tool with key features that include contact database, contact management, lead management, and more.
Select to learn more
Who uses Freshsales?
Based on 621 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Freshsales's key features
GetApp's analysis of 48 verified user reviews collected between August 2021 and August 2024 identifies Freshsales' most critical features and summarizes user sentiment about those features.
Reviewers appreciate Freshsales' Contact Database for its customization capabilities, allowing users to create lists based on geographies or industries. They find it user-friendly with robust search filters and the ability to store comprehensive contact details. Users report the database supports unlimited contacts and integrates well with email campaigns. However, some users mention issues with adding and exporting contacts. They also note the database's easy navigation and layout as positive aspects. Of the 20 Freshsales users who gave detailed accounts of their use of Contact Database, 100% rated this feature as important or highly important.
Reviewers indicate Freshsales' Contact Management helps in gathering all contact information in one place, aiding in reporting and analysis. They find it easy to manage and customize contacts, update stages, and add team members. Users appreciate the ability to handle duplicate contacts and communicate effectively through bulk emails and sequences. However, some users feel the lack of a kanban view and WhatsApp integration is a drawback. They highlight the ease of editing, searching, and creating contacts as beneficial. Of the 22 Freshsales users who gave detailed accounts of their use of Contact Management, 95% rated this feature as important or highly important.
Ellie T.
Learn Support Coordinator
Marah C.
Marketing and Social Media
Stef d.
Director
Karan A.
Owner
Users report Freshsales' Lead Management is vital for prioritizing high-potential leads through scoring and automating follow-ups. They find it efficient for adding leads, tracking interactions, and updating stages. Reviewers appreciate the ability to add activities, notes, and reminders on leads, and to connect leads to accounts. They highlight the tool's user-friendliness and its role in enhancing sales efficiency. However, some users mention the need for an additional tool to track leads in the pre-deal stage. Of the 18 Freshsales users who gave detailed accounts of their use of Lead Management, 94% rated this feature as important or highly important.
See related user reviews
Ellie T.
Learn Support Coordinator
Robert C.
Chairman
Alfiya M.
Software Engineer
All Freshsales features
Features rating:
Freshsales alternatives
Freshsales
Starting from
11
/user
Per month
Salesforce Sales Cloud
Starting from
25
/user
Per month
HubSpot CRM
Starting from
20
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
Freshsales pricing
Pricing plans
Pricing details:
User opinions about Freshsales price and value
Value for money rating:
To see what individual users think of Freshsales's price and value, check out the review snippets below.
S. A.
Operations Manager
Ellie T.
Learn Support Coordinator
Freshsales integrations (20)
Integrations rated by users
We looked at 621 user reviews to identify which products are mentioned as Freshsales integrations and how users feel about them.
Integration rating: 4.2 (15)
“to share contact details and information”
S. A.
Operations Manager
Integration rating: 4.2 (11)
“It makes it easy to schedule events with other Gmail users.”
Rylie P.
Communications Coordinator
Integration rating: 4.2 (8)
“Automates lead flow and internal processes. We use it to push form submissions into Jobber, trigger follow-ups, and keep everything synced without manual entry. Saves time and prevents missed leads.”
Bruce M.
General Manager
Integration rating: 5.0 (6)
Integration rating: 4.3 (5)
Integration rating: 5.0 (5)
“Love my google calendar”
Stacey S.
Onwer
Freshsales customer support
What do users say about Freshsales customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Freshsales customer support.
Widely noted by reviewers, Freshsales support is fast, responsive, and often provides helpful, knowledgeable assistance.
A significant portion of users appreciate the ease of contacting support and the team's patience and willingness to guide them.
A limited number of users report slow or unresolved responses, with some finding support unhelpful or difficult to understand.
Support options
Training options
To see what individual users say about Freshsales's customer support, check out the review snippets below.
“Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so.”
S. A.
Operations Manager
“Support is particularly bad, a lack of understanding of their product.”
Harry S.
Head of CSM
Freshsales FAQs
Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire customer journey, from prospecting to contact and conversion. Freshsales enables enterprises to define custom rules to automate leads assignment and create and handle marketing campaigns to engage with the target audience. Administrators can categorize contacts’ data using custom criteria, assign leads to teams based on skills or tasks, and update holidays to automatically transfer calls. It also offers other features such as customizable email templates, activity timelines, a built-in phone dialer, product catalog management, and more. Freshsales lets teams establish custom workflows to automate recurring tasks using event-based triggers and run chat campaigns to interact with the customers. It also supports integration with various third-party applications like QuickBooks, PandaDoc, DocuSign, Xero, and more.
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