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User Experience (UX) Software with Sentiment Analysis (2026)

Last updated: March 2026

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Key features of User Experience (UX) Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Drag & Drop: Users appreciate the drag and drop feature for its ease of use, speeding up the design process and facilitating quick element placement. 96% of reviewers rated this feature as important or highly important.
  • Prototype Creation: Reviewers value the ability to create interactive prototypes, enabling design validation and feedback collection before development. 95% of reviewers rated this feature as important or highly important.
  • Collaboration Tools: Reviewers highlight shared workspaces and real-time editing capabilities, enhancing teamwork and feedback integration. 91% of reviewers rated this feature as important or highly important.
  • Data Visualization: Users find data visualization useful for organizing information into easily interpretable graphics, aiding in reporting and decision-making. 90% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers appreciate detailed reporting and analytics for trend analysis, decision-making, and easy data export. 89% of reviewers rated this feature as important or highly important.
  • Usability Testing: Users find usability testing crucial for validating design effectiveness and gathering user feedback to improve functionality. 87% of reviewers rated this feature as important or highly important.
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28 software options

Marvin logo

The customer insights platform for modern teams.

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Qualitative data analysis platform & research repository for product teams, consultants, startups, designers and researchers. We help you make sense of your user interviews and turn them into actionable insights.

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Hotjar logo

Digital experience insights for any business selling online

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Hotjar is an all-in-one digital experience insights platform. It’s all the tools and data you need to truly understand your users’ behavior and create engaging experiences that drive results. Get to know your users at every step of the way, through interviews, behavioral insights, and feedback.

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XM for Strategy & Research logo

Customer insights & brand research survey management tool

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XM for Strategy & Research is a survey management tool designed to help businesses collect feedback and provide insight into brand awareness and consumer preferences. Key features include sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, and data insight reports.

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CustomerHero logo

Online survey creator and feedback collection

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Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

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Pendo logo

Product usage & behavior data capture

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Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging

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Contentsquare logo
Category Leaders

#1 Digital Experience Analytics Leader for Enterprise Brands

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Contentsquare is the #1 cloud-based digital experience analytics platform designed to help businesses visualize and evaluate the customer journey and behavior on their website, mobile experience or app.

Discover features like Session Replays, Customer Journey Mapping, Heatmaps, AI Alerts & more.

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Smartlook logo

Qualitative analytics for websites and mobile apps

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Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels

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CleverX logo

AI-native research. Question to insight in hours.

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AI-native research platform. Go from question to insight in hours. AI designs your study, recruits from 8M+ verified participants, conducts research, and delivers analyzed results from a single prompt.

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UserTesting logo
Category Leaders

Customer experience management software

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UserTesting is a customer experience software, which helps businesses create, launch, and manage video, audio, and written tests to capture feedback about products, services, applications, and marketing campaigns. The testing panel lets users target a specific audience using demographic filtering.

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Survicate logo

Collect, analyze, and act on customer feedback

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Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

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Dovetail logo

AI-native operating system for customer intelligence.

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Dovetail is the AI-native customer intelligence platform that provides a single system of record for transforming customer interactions into actionable insights. It allows product, design, and engineering teams to centralize unstructured data, drive understanding, and accelerate decision-making.

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Fullstory logo

Every data point has a story to tell

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Fullstory surfaces the sentiment between clicks so enterprises can create better products and experiences that win lifelong loyalty.

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Userlytics logo
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Cloud-based usability testing platform for digital assets

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With card sorting, tree testing, shareable highlight reels, automatic audio transcriptions, and more, quickly run UX studies to gather feedback & insights from your target persona(s) as they navigate your sites, apps, or prototypes (or your competitors) on mobile, desktop, or tablet.

Read more about Userlytics

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Indeemo logo

AI powered, in-the-moment Video Research Platform.

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AI Powered end-to-end Video Research platform for understanding People, Products, Purchases and Experiences, deeper and at scale.

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Screeb logo

We help companies to (re)connect with their customers

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The All-In-One Platform 
to Build Product Experiences Your Users Will Love

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UXArmy logo

Cloud-based software for managing user research remotely

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UXArmy is a cloud-based remote user research software offering usability testing, user interviews, focus groups, surveys, and automated respondent recruitment. The platform provides powerful features for effective usability testing and easy analysis, including an informative dashboard, Figma integration, task logic, screen and video recording, and AI-powered summaries and transcriptions.

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EnjoyHQ logo

User research repository platform for UX teams

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EnjoyHQ is a cloud-based research repository platform designed to help organizations centralize and share UX research data with stakeholders & team members. Key features include user management, a collaborative workspace, app review translations, customer segmentation, and sentiment analysis.

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Smaply logo

Customer experience solution with customer profile sharing

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Smaply is a tool for journey mapping and management. You can add various important details of each touchpoint and visualize your customer's journey using images, texts, emotions, KPIs and metrics. Go into more detail by adding pain points, solutions and opportunities, so gaining insights is quicker.

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Wootric logo

Modern customer experience and feedback management tool

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Modern Customer Experience (CX) management software. NPS, CSAT & CES micro surveys help you improve your customer journey.

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Wondering logo

Make product decisions 16x faster with AI-led research.

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Wondering is the AI-first user insights platform helping companies grow their revenue and reduce development costs through AI-led user research.

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Alida logo

Customer experience and survey management software

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Alida’s total experience management platform was built with Community at its core to help companies gain access to the right customers, at the right time to fuel faster and more reliable insights that drive successful business outcomes.

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Aurelius  logo

Research repository and insights platform

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Aurelius helps you gather research, make sense of it, capture insights and turn them into action.

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Userbit logo

Research repository for UX design & product teams.

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UserBit Research Repository is a centralized workspace to store and organize UX research. It brings interviews, usability tests, notes, insights, and evidence into one structured system so teams can analyze findings, retain context, and turn research into decisions without losing work across tools.

Read more about Userbit

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Quantum Metric logo

The leader in agentic digital analytics for the enterprise.

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Quantum Metric is a customer-centered digital analytics platform helping enterprises optimize the digital journeys that matter most.

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Pixis Insights UI/UX logo

See your product through your user's eyes.

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Pixis Insights UI/UX Testing is an all-in-one user research tool. It empowers every brand by enabling them to see their products through their customer’s eyes. With this AI-led UI/UX testing platform, companies can take away the guesswork in user research with direct feedback from targeted users.

Read more about Pixis Insights UI/UX

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