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Alida CXM & Insights Suite

Customer experience and survey management software

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Alida CXM & Insights Suite Pricing, Features, Reviews and Alternatives

Alida CXM & Insights Suite product overview

What is Alida CXM & Insights Suite?

Alida CXM & Insights Suite is a customer experience and survey management software that helps businesses manage customer advocacy, segmentation, behavior tracking, feedback generation, and more on a centralized platform. It allows staff members to utilize the built-in question repository to create and distribute surveys in compliance with CCPA, GDPR, ISO, and HIPAA guidelines.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support

Training options

Documentation

Alida CXM & Insights Suite features

Functionality

4.3

/5

3
Total Features20 5 categories

Most valued features by users

Third Party Integrations
Data Import/Export
Customizable Templates
Template Management
Engagement Tracking
Real Time Analytics
Survey/Poll Management
Customizable Questions

Functionality contenders

Alida CXM & Insights Suite users reviews

Overall rating

5.0

/5

3

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

3

0

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Alida is an innovative company with top notch customer service.

Reviewed 7 months ago

We are gaining valuable insights from healthcare consumers, employees, brokers, and provider partners though use of Alida SPARQ and Power Surveys.

Pros

The experience with Alida's customer success team has been excellent. They are very responsive and knowledgeable. We’ve worked with a couple over the 6 years of our partnership and have been pleased with all.

Cons

Navigating between two survey platforms is challenging for our programmers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Alida's software has been a great help internally to understand our players better

Reviewed 7 months ago
Pros

The product is very easy to use. It provides us with an efficient and easy way to answer critical business problems and bring everyone in the business closer to players

Cons

There isn't really anything we dislike with Alida

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Highly recommend

Reviewed 7 months ago
Pros

User-friendliness - the functionality of Alida makes it simple to design surveys, use the data, onboard new team members, etc.

Cons

There could be a few more programming features, like enabling respondents to upload images/videos

Alida CXM & Insights Suite FAQs and common questions

Alida CXM & Insights Suite has the following typical customers:
Large Enterprises, Mid Size Business


Alida CXM & Insights Suite supports the following languages:
English


Yes, Alida CXM & Insights Suite has an API available for use.


Alida CXM & Insights Suite integrates with the following applications:
Freshservice, Kibo, Google Forms, CleverTap, Talkdesk, WooCommerce, Google Analytics, Zoho People, Oracle PeopleSoft, Zoho CRM, Jira, Campaign Monitor, ActiveCampaign, Formstack Forms, GetFeedback, Calendly, Paycom, Remesh, Promoter.io, Pipedrive, Freshworks CRM, Agile CRM, NetSuite, Freshdesk, Marketo Sales Connect, Twitter, JotForm, Veeva CRM, Pardot, BambooHR, OneLogin, SugarCRM, Squarespace, Okta, Slack, Klaviyo, Typeform, Tableau, Vend, SurveySparrow, ServiceNow, monday.com, Mailchimp, New Relic One, HubSpot CRM, Oracle Eloqua, Intercom, BigCommerce, Shopify, Zendesk


Alida CXM & Insights Suite offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support

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