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Alida
Customer experience and survey management software
Alida Pricing, Features, Reviews and Alternatives
Alida FAQs
Alida has the following typical customers:
Large Enterprises
These products have better value for money
Q. What languages does Alida support?
Alida supports the following languages:
English, Dutch, French, German, Japanese, Portuguese, Spanish, Swedish, Arabic, Catalan, Chinese (Simplified), Czech, Danish, Finnish, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Korean, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Romanian, Russian, Slovak, Thai, Turkish, Vietnamese
Q. Does Alida offer an API?
Yes, Alida has an API available for use.
Q. What other apps does Alida integrate with?
Alida integrates with the following applications:
Freshservice, Google Forms, CleverTap, Talkdesk, WooCommerce, Google Analytics 360, Zoho People, Oracle PeopleSoft, Zoho CRM, Jira, Campaign Monitor by Marigold, ActiveCampaign, Formstack Forms, GetFeedback, Calendly, Paycom, Remesh, Pipedrive, Freshsales, Agile CRM, NetSuite, Freshdesk, Marketo Sales Connect, Twitter/X, Jotform, Veeva CRM, Salesforce Marketing Cloud Account Engagement, BambooHR, OneLogin, SugarCRM, Squarespace, Okta, Slack, Klaviyo, Typeform, Tableau, Vend, SurveySparrow, ServiceNow, monday.com, Mailchimp, New Relic, HubSpot CRM, Oracle Eloqua Marketing Automation, Intercom, BigCommerce, Shopify, Zendesk Suite
Q. What level of support does Alida offer?
Alida offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
Alida product overview
What is Alida?
Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth.
Typical customers
Platforms supported
Support options
Training options
Not sure about Alida? Compare it with a popular alternative
Starting from
No pricing info
Starting from
0
Alida features
Functionality
4.1
/5
7
Total features
72
6 categories
Most valued features by users
Functionality contenders
Alida users reviews
Overall Rating
5.0
/5
7
Positive reviews
100
%
Overall rating contenders
Verified reviewer
Consumer Goods, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
The survey tools are easy to use. I like the drag and drop features, plus being able to save questions I use often as templates. We moved from Spark 1 to Spark 3 and I very much appreciate the ease of programming survey logic as well as adding images to questions within the newer system.
There are a few survey types I still need to go back to use the old Spark 1 system for, but I know these functions are on the road map in the future for Spark 3.
Jessica W.
Retail, 10,001+ employees
Used weekly for 2+ years
Review source
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It's extremely powerful to have a community of members who can be reached with just a few clicks of a button. This allows the voice of the customer to be an easy inclusion in our business strategy.
I struggle to find a more generic way the software could be updated, or something I strongly dislike.
Jennifer R.
Insurance, 1,001-5,000 employees
Used daily for 2+ years
Review source
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We are gaining valuable insights from healthcare consumers, employees, brokers, and provider partners though use of Alida SPARQ and Power Surveys.
The experience with Alida's customer success team has been excellent. They are very responsive and knowledgeable. We’ve worked with a couple over the 6 years of our partnership and have been pleased with all.
Navigating between two survey platforms is challenging for our programmers.
Vanessa B.
Gambling & Casinos, 1,001-5,000 employees
Used daily for 2+ years
Review source
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The product is very easy to use. It provides us with an efficient and easy way to answer critical business problems and bring everyone in the business closer to players
There isn't really anything we dislike with Alida
Michelle G.
Retail, 10,001+ employees
Used weekly for 2+ years
Review source
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Alida's Sparq software is very easy to use and a great way to engage with a community of consumers. Programming and sending surveys is a quick and straightforward process and consistently provides rich insights.
The options for programming survey logic could be a bit more sophisticated. The basics are all there and very straightforward to program, but it would be nice to see some additional capabilities going forward.
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