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Alida TXM Logo

Alida TXM

Customer experience and survey management software

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Alida TXM Pricing, Features, Reviews and Alternatives

Alida TXM FAQs

Q. Who are the typical users of Alida TXM?

Alida TXM has the following typical customers:
Large Enterprises, Mid Size Business

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Q. What languages does Alida TXM support?

Alida TXM supports the following languages:
Dutch, English, French, German, Japanese, Portuguese, Spanish, Swedish

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Q. Does Alida TXM offer an API?

Yes, Alida TXM has an API available for use.

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Q. What other apps does Alida TXM integrate with?

Alida TXM integrates with the following applications:
Freshservice, Google Forms, CleverTap, Talkdesk, WooCommerce, Google Analytics 360, Zoho People, Oracle PeopleSoft, Zoho CRM, Jira, Campaign Monitor, ActiveCampaign, Formstack Forms, GetFeedback, Calendly, Paycom, Remesh , Pipedrive, Freshsales, Agile CRM, NetSuite, Freshdesk, Marketo Sales Connect, Twitter, Jotform, Veeva CRM, Pardot, BambooHR, OneLogin, SugarCRM, Squarespace, Okta, Slack, Klaviyo, Typeform, Tableau, Vend, SurveySparrow, ServiceNow, monday.com, Mailchimp, New Relic, HubSpot CRM, Oracle Eloqua, Intercom, BigCommerce, Shopify, Zendesk Suite

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Q. What level of support does Alida TXM offer?

Alida TXM offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support

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Alida TXM product overview

What is Alida TXM?

Alida CXM & Insights Suite is a customer experience and survey management software that helps businesses manage customer advocacy, segmentation, behavior tracking, feedback generation, and more on a centralized platform. It allows staff members to utilize the built-in question repository to create and distribute surveys in compliance with CCPA, GDPR, ISO, and HIPAA guidelines.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support

Training options

Documentation

Alida TXM features

Functionality

4.1

/5

7

Total features

20

5 categories

Most valued features by users

Third Party Integrations
Data Import/Export
Customizable Templates
Engagement Tracking
Template Management
Real Time Analytics
Customizable Fields
Customizable Forms

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Alida TXM users reviews

Overall Rating

5.0

/5

7

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.86/10
Rating distribution

5

4

3

2

1

7

0

0

0

0

Overall rating contenders

AR
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Anonymous Reviewer

Verified reviewer

Consumer Goods, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use for this non-research expert

Reviewed a year ago
Pros

The survey tools are easy to use. I like the drag and drop features, plus being able to save questions I use often as templates. We moved from Spark 1 to Spark 3 and I very much appreciate the ease of programming survey logic as well as adding images to questions within the newer system.

Cons

There are a few survey types I still need to go back to use the old Spark 1 system for, but I know these functions are on the road map in the future for Spark 3.

JW
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Jessica W.

Retail, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A good tool for more than basic needs

Reviewed a year ago
Pros

It's extremely powerful to have a community of members who can be reached with just a few clicks of a button. This allows the voice of the customer to be an easy inclusion in our business strategy.

Cons

I struggle to find a more generic way the software could be updated, or something I strongly dislike.

JR
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Jennifer R.

Insurance, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Alida is an innovative company with top notch customer service.

Reviewed 2 years ago

We are gaining valuable insights from healthcare consumers, employees, brokers, and provider partners though use of Alida SPARQ and Power Surveys.

Pros

The experience with Alida's customer success team has been excellent. They are very responsive and knowledgeable. We’ve worked with a couple over the 6 years of our partnership and have been pleased with all.

Cons

Navigating between two survey platforms is challenging for our programmers.

VB
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Vanessa B.

Gambling & Casinos, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Alida's software has been a great help internally to understand our players better

Reviewed 2 years ago
Pros

The product is very easy to use. It provides us with an efficient and easy way to answer critical business problems and bring everyone in the business closer to players

Cons

There isn't really anything we dislike with Alida

MG
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Michelle G.

Retail, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

User friendly, effective way to gather insights!

Reviewed a year ago
Pros

Alida's Sparq software is very easy to use and a great way to engage with a community of consumers. Programming and sending surveys is a quick and straightforward process and consistently provides rich insights.

Cons

The options for programming survey logic could be a bit more sophisticated. The basics are all there and very straightforward to program, but it would be nice to see some additional capabilities going forward.

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