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Salesforce Commerce Cloud

Cloud-based platform to manage eCommerce channels

Table of Contents

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Salesforce Commerce Cloud - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Salesforce Commerce Cloud overview

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud is the growth engine for customer companies that enables businesses to automate sales across the entire customer lifecycle by embedding AI-driven commerce everywhere - from flexible digital storefronts to embedded apps for sales, service, and marketing.

Leveraging the power of the cloud, Commerce Cloud's trusted technology helps brands launch sooner, grow faster, and reach more customers. The platform enables 1-to-1 personalization without the need for data scientists, driving higher conversions, average order value, and productivity while inspiring brand loyalty. With a robust technology partner ecosystem and a team of industry experts, Commerce Cloud ensures growth from planning to launch and beyond.

The platform includes everything businesses need for a complete, unified commerce experience. This includes digital storefronts, customer acquisition and loyalty tools, reporting and insights, order management, payments, and embedded apps. Commerce Cloud's flexibility allows companies to operate B2C, B2B, and DTC businesses with templates, fully headless commerce, or a hybrid approach. Powered by AI and real-time data, the platform personalizes promotions, optimizes cart growth, and provides conversational commerce experiences for both merchants and customers.

Key benefits of using Salesforce Commerce Cloud

Scale commerce with confidence on the most complete platform, powered by Einstein 1, an AI CRM and trusted platform for the customer data.

Natively connect commerce experiences to various sales, service, and marketing apps, and activate data from any source with ease.

From fast storefront setup to boosting sales, enhance the eCommerce journey across every customer touchpoint.

Starting price

Alternatives

with better value for money

Pros & Cons

Track Sale

User Interface

Sales and Marketing

Customer Support

Salesforce Commerce Cloud’s user interface

Ease of use rating:

4.6

(97)

Salesforce Commerce Cloud pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(39)

5(58)

What do users say about Salesforce Commerce Cloud?

Salesforce has helped tremendously with Sales Management, because before Salesforce, we were using a Google spreadsheet that took a lot of time and effort to manage. When we made the switch to Salesforce, we were better able to track leads and revenue through customer profiles, and we've seen the different already.

Select to learn more

Who uses Salesforce Commerce Cloud?

Based on 97 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Retail

Information Technology and Services

Real Estate

Apparel & Fashion

Others

Use cases

eCommerce

Order Management

Inventory Management

Order Fulfillment

B2B eCommerce Platform

Salesforce Commerce Cloud's key features

Most critical features, based on insights from Salesforce Commerce Cloud users:

Inventory management

4.6

(36)

Order tracking

4.6

(28)

Search/Filter

4.5

(26)

Data security

4.8

(18)

Inventory tracking

4.9

(15)

Website management

4.9

(14)

All Salesforce Commerce Cloud features

Features rating:

4.7

(97)

For b2b

4.0

(5)

Forecasting

5.0

(1)

Electronic payments

4.0

(1)

Reporting/Analytics

4.5

(8)

Data synchronization

4.5

(4)

Kitting

5.0

(1)

Customer management

4.7

(11)

Purchase order management

4.5

(2)

Shipping management

4.5

(8)

API

4.7

(11)

Order fulfillment

4.6

(17)

eCommerce management

4.6

(14)

Contact database

4.7

(13)

Inventory control

4.7

(14)

Shopping cart

4.8

(20)

Catalog management

4.6

(11)

Order management

4.5

(31)

Real-Time data

4.4

(5)

Third-Party integrations

4.6

(30)

Multi-Currency

4.4

(8)

Product identification

4.2

(13)

Mobile access

4.3

(42)

Promotions management

4.3

(3)

Point of sale (pos)

4.8

(4)

SEO management

4.4

(10)

Activity dashboard

4.8

(5)

Returns management

4.3

(4)

Reordering

4.0

(2)

Inventory optimization

3.5

(2)

Backorder management

4.7

(3)

Warehouse management

(0)

Vendor managed inventory

(0)

Price/Margin management

(0)

Product catalog

(0)

Product data management

(0)

Templates

(0)

Supplier management

4.0

(1)

Special order management

5.0

(1)

Reviews management

5.0

(1)

Recurring orders

(0)

Retail inventory management

(0)

Reorder management

(0)

Accounting integration

(0)

Alerts/Notifications

(0)

Campaign management

(0)

Channel management

(0)

Cost tracking

(0)

Credit card processing

(0)

CRM

(0)

Customer accounts

(0)

Customer database

(0)

Customer history

(0)

Customer segmentation

(0)

Delivery management

(0)

Discount management

(0)

Email marketing

(0)

Inventory auditing

(0)

Loyalty program

(0)

Manufacturing inventory management

(0)

Marketplace integration

(0)

Mobile Commerce

(0)

Multi-Channel management

(0)

Multi-Channel marketing

(0)

Multi-Location

(0)

Multi-Store

(0)

Order routing

(0)

Salesforce Commerce Cloud awards

Salesforce Commerce Cloud alternatives

Salesforce Commerce Cloud

4.6

(97)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.7

Value for Money

4.4

Customer Support

4.5

Shopify

4.5

(6.6K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

WooCommerce

4.5

(1K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Wix

4.4

(10.5K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Salesforce Commerce Cloud pricing

Value for money rating:

4.4

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

B2C Commerce

No pricing info

Features included:

1 Site
2 Price Books
750K On-Demand Sandbox Credits

B2B Commerce

No pricing info

Features included:

2 Storefronts
Self-Serve Portal
Unmanaged Orders 10 per license

D2C Commerce

No pricing info

Features included:

360-Degree View of Customer
Prebuilt Direct to Consumer Templates
Best-in-Class Product Recommendations

Salesforce Order Management

No pricing info

Features included:

Complete Lifecycle Management
Distributed Order Management
Omni-Channel Inventory Up to 50 Locations

Connected Commerce

No pricing info

Features included:

Seamlessly Launch B2B and D2C Commerce channels
Enable Salesforce Payments
Unlock Order Entry & Visibility

User opinions about Salesforce Commerce Cloud price and value

Value for money rating:

4.4

(97)

To see what individual users think of Salesforce Commerce Cloud's price and value, check out the review snippets below.

“Very useful for the management of orders.what I like most is the ease of integration with other available applications;the ease of use of the interface and also of several functionalities.”

Verified reviewer

Anonymity request

“Salesforce Commerce Cloud is a wonderful alternative if you require support with a complicated setting. Using social media to engage with customers may be highly advantageous to a business.”

Verified reviewer

Anonymity request

Salesforce Commerce Cloud integrations (187)

Integrations rated by users

We looked at 97 user reviews to identify which products are mentioned as Salesforce Commerce Cloud integrations and how users feel about them.

PayPal

Integration rating: 4.0 (3)

“Integration with PayPal is important because it enhances checkout convenience, security, and global payment acceptance, helping businesses reduce cart abandonment and support multiple payment methods without handling sensitive financial data directly”

Arturo V.

Cmo