App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Kapture CX
5
22
4
9
3
7
2
0
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for businesses of all sizes
Table of Contents
Is this product right for your business?
Find out with a
Kapture CX - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Kapture CX overview
What is Kapture CX?
Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.
Primary features of the Kapture CRM include alerts/escalations, appointment and email management, surveys and feedback, queue management, live chat, performance metrics, CRM and sales reports, marketing analytics and automatic lead capture. Kapture CRM offers predefined templates to help users send customized mailers to clients. The unified dashboard allows users to track calls, available agents, call types, responses and more via a unified dashboard. The platform allows firms to connect to users across multiple platforms including social media, email, chat and through direct marketing campaigns. Its analytics functionality provides interactive reports with pie-charts and excel sheets to gain insights into sales and marketing campaign performance.
Kapture CRM enables businesses to maintain a database of customer interactions, leads, support tickets, queries and refunds. The platform integrates with various third-party applications including SAP, Oracle, WordPress, Shopify, Yelp, FreshBooks and Twilio.
Kapture CX’s user interface
Kapture CX pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.2
Ease of use
4.4
Customer support
4.3
Reviews sentiment
What do users say about Kapture CX?
Multiple 3rd party integration capabilities, custom workflows and solutions to various problems or business use cases.
Select to learn more
Who uses Kapture CX?
Based on 40 verified user reviews.
Company size
Midsize Businesses
Enterprises
Small Businesses
Top industries
Use cases
Kapture CX's key features
Most critical features, based on insights from Kapture CX users:
All Kapture CX features
Features rating:
Kapture CX alternatives
Kapture CX
Starting from
39
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
Tidio
Starting from
24.17
Per month
Kapture CX pricing
Pricing plans
Pricing details:
Professional
No pricing info
Features included:
- Ticketing System
- 1000+ API integrations
- Online support
- Multilingual Support
- 24x7 Support
- Customer 360
- Advanced Analytics Dashboard
- Side Conversations
- SLA & TAT Management
- Knowledge Base
- Contextual SOP
- Self-Serve
- Ticket Deflection
- FAQ Generation
- Smart Routing
- Agent Assist
- Profanity detection
- Magic reply
- Auto ticket summary
- Auto skillset
- NLQ
Enterprise
No pricing info
Features included:
- Ticketing System
- 1000+ API integrations
- Online support
- Customer 360
- Analytics dashboard
- Side Conversations
- SLA & TAT Management
- Agent Assist
- Multilingual Support
- 24x7 Support
- Advanced Analytics Dashboard
- Contextual SOP
- Ticket Deflection
- FAQ Generation
- Smart Routing
- Profanity detection
- Auto ticket summary
- Auto skillset
- Knowledge Base
- Magic reply
- Self-Serve
- NLQ
- Internal Chat
- Smart FAQ Search
- Chatbot
- Email Bot
- Social Media Bot
- Customer Persona Based Resolution
- Agent co-pilot
- Auto QA
- CX load prediction
User opinions about Kapture CX price and value
Value for money rating:
To see what individual users think of Kapture CX's price and value, check out the review snippets below.
Sunil K.
Program Manager
Divyanshi G.
Analyst
Kapture CX integrations (13)
Integrations rated by users
We looked at 40 user reviews to identify which products are mentioned as Kapture CX integrations and how users feel about them.
Integration rating: 4.3 (3)
Integration rating: 5.0 (1)
“All the proposal gentrated needs to be properly monitored”
Satya P.
AGM Sales
Integration rating: 5.0 (1)
Kapture CX support options
Typical customers
Platforms supported
Support options
Training options
