QuickBooks Online Reviews - Pros & Cons, Ratings & more

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QuickBooks Online is an all-in-one online business software designed to help manage business finances. The platform is built to scale businesses, unlocking insights and providing the functionality of a larger team, all on one integrated platform.

QuickBooks Online

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Web-based

Windows

iPad

iPhone

Business banker 

It's a user friendly service with great customer care, wonderful service if u have a small business.

Owner

This is extremely unprofessional and unacceptable from the company that is supposed to have your books.

Accountant

Fields to fill and perfectly links the data from one end like ap and AR to the bank reconciliation. Great reports on transactions for the month or period if interest.

Admin

We love that it helps us streamline efforts, is easy to use, and is easy to train others on. QuickBooks Online has definitely been one of the best technology pieces of our administration.

Finance and Accounting Lead

This software has a lot of great features, the best of them all is the ability to import data from.

OWNER

Quickbooks Online has a lot of wonderful features that are super easy to use and deploy in the office. A lot of time is saved with repetitive tasks that eat up a already busy day.

Principal/Manager

Love that it is cloud-based and can login from anywhere. I love that myself and my team can all be working in the same company file at the same time from wherever we are.

Accountant 

Quickbooks online is super easy to use, offers lots of features and can supports many users. The interface looks amazing.

Inside Sales Representative

The problem is that doing your own taxes online becomes risky the more you have to account for.

The ease of integration with our financial institution was outstanding. The amount of time that will be saved on preparing taxes documents is such a blessing.

Manager

Not only that but its very intuitive, and simple. I love the help button and search bar which can help you find almost anything.

Account Specialist

The ease of use has to be at the top of the list. It is an amazing software to help us keep track of 7 companies.

Accounting Assistant

Fantastic, the customer service team is always available to help if you have any issues.

What I like most about QuickBooks is that it tracks all my expenses. It also tells me what I spent on my savings account and how to save money.

We love the ease of reporting in Quickbooks online and how easily it integrates with our other systems.

Office Manager

Other than tracking my expenditures, the whole system is a pain. Error messages constantly received because "there's a message from your bank" bla bla bla.

They have the among the worst support I have ever dealt with.

Content Creator

Quickbooks is perfect for small businesses who need to track their own expenses to save on costs. It seriously offers so many features and is really everything you will need to manage your expenses.

QuickBooks Desktop

Microsoft Excel

Overall its a great platform and is fsirlt intuitive

Easy to use for non accounting folks

The ease of learning and integration puts this software at the top of my list.

QBO Review

The product does what it is asked to do but conversions are far from streamlined and the end user experience overall is not as good as it was with their desktop products. It's awesome as an accountant to be able to work on a live file at pretty much any time but you pay dearly for that convenience. Intuit's official stance is that they are phasing out their desktop products besides Enterprises (which is 200-300% more than Desktop Premier before) so if you are a new user you might never know that QBO is an inferior product. But it is compared to desktop and they have lost a lot of market share with their forced migration last year.

If you want QuickBooks, QBO is about the only option but it's not a great one

My experience is pretty good as I use it for about 40 clients.  It is better priced that other accounting systems, but the have price increases often.  I do not like that they attempt to offer their accounting services to my accounting clients.

Good for those who have several accounting clients.

Overall it has been a good experience changing over from sage.

Great Online Accounting Program

QuickBooks Online Review

Overall we like using QuickBooks Online for our day to day business operations.

On the GO access

Great cost-effective tool for multiple users to be able to have access, especially important when they don't share office space.

Great Cost-Effective Tool for Multiple Users

Have been using it for years on and off with different companies, and has always been pretty integratable with other software.

Ol' Reliable

The best payments/invoicing/expense tracking software on the market.

Horrible. Seems like yet another company interested only in their bottom line. Not their customers, not their products, not their employees.

I Do Not Recommend

The basics work as good as the desktop version.  The reporting needs major improvements.  The ability to create and manage reports for projects, project location and reps is minimal to none, this needs to change.  It is slow and lags, not responsive.  Custom reports need major re design.  Have been using online for 3 years, used desktop for 20.

Needs improvement not a good desktop replacement

I like the Real-time access: You can access your financial data from any device with an internet connection.
Helpful support: QuickBooks offers reliable customer support through various channels, including phone, email, and chat. I often able to get my problem sloved immediately with the customer support team

Good Value accounting software online 

Poorly designed program. There are much better options out there if Intuit is going to force people off Desktop with their ridiculous price increases.

Don't be lured from QB Desktop to Online. You won't like it. 

Overall, QBO is an efficient product and a well-trained bookkeeper could scale tremendously with this cloud based software. However, if you're new, you're going to get confused about the various levels of subscriptions. What new service will be behind a new paywall in the future?

QBO Expensive but Efficient for Well-Trained Bookkeepers

Overall, QuickBooks Online has been a game changer. It takes so much of the stress out of bookkeeping. Clients love how it frees up their time, automates processes, and simplifies tax prep. It’s easy to use once you’re up and running, and the ability to see exactly where your money is going with clear reports makes managing a business way less overwhelming. For me, it’s an essential tool I recommend to almost everyone​​​.

QBO is a game changer! 

Very easy to use and setup even for a novice, non-finance person.

Great Accounting Software for Entrepreneurs

My overall experience has been a positive one.  It has everything I need to run a small business. It gives a sense of relief. I Do                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      

Best Software For Business

QuickBooks online is easy to use. The auto shorting of my transactions to their vendors makes bookkeeping painless. There are a few times that I wish the system would not have done something for me but was easy to correct.

QBO, Why? Because I had to.

QuickBooks Online is horrendous. The system is slow to do anything, it seems every task takes longer than QuickBooks Desktop. It takes days to process payments; keep being told a "glitch" that flags EVERY payment as suspicious. Clients are getting angry it takes so long to process payments. The system cannot handle the size of the payments going through; although only a few clients pay by credit card, the ones that do is disastrous. We will be canceling the payments add-on.  I am trying to get ALL my clients off QuickBooks online and to go to a different program.

Horrendous Program

It is really buggy. It skipped some of my captures from my bank accounts and it double counted some of what I was capturing without it actually being double entry. It threw off my numbers by forcing me to integrate with PayPal.

I wish this wasn’t the default software 

Overall, From beginning to end, and with out a doubt, i highly recommend quickbooks online to both business owners or just someone looking to make filing their taxes a little more simple come tax time; by utilizing a software that really covers it all. I regret not one payment made to this software. As a subscription/account holder I get what i need and then some, making the values of the software over what you pay for the service. I definently feel as though i get my moneys worth out of this program.  This software features multiple ways of connecting a helping hand towards other business matters or personal finance organization, which is great for my circumstance. A wonderful software, ease of access, comfort/peace of mind granted through the integration features offered through, and in connection to this software. I highly rate Quickbooks online, and after years of use have consistently recommended this software to collegues, friends, and family.

Standing By the Integration Features in Quickbooks Online Software

Robusta Accounting Tool for SMEs: QBO

Great. I use and train other accounting and ownership how to use and view things daily.

User Friendly no matter your level of experience

We’ve had a positive experience with QuickBooks Online. It’s reliable, user-friendly, and has become an essential tool for our accounting needs. We review our subscriptions annually, and it’s a service we plan to keep using due to its functionality and ease of use.

User-Friendly and Reliable, but May Struggle with Complex Business Needs

One Stop Shot For Financial Tracking.

Speaker 1:                                             My name is Alex. I'm the COO for Made By WiFi. We're a boutique IT firm based out of New York City with under 10 employees. I would rate QuickBooks Online a 5/5.
                                                       I use QuickBooks Online for bookkeeping, invoice management, accounts receivables, payment processing, as well as the reporting capabilities which are very rich. I like how easy it was to pick up and learn. I've never used QuickBooks before. We were managing our company's finances through Google Sheets prior to QBO. The learning curve was basically a day, we got it all figured out. It's very easy to navigate and it's very easy to find what you need as well as streamline financial operations. Just making it easier to get paid, essentially.
                                                       I'd like to see more consistent monthly billing from QBO. I feel like our monthly billing increased almost by 50% since we signed up without really getting more features. I'm not sure how quickly or why they raised their prices so aggressively, but they have, and I wish there was just more of a locked-in rate for a period of time that we could have agreed to.

Project Manager

Quickbooks Online Review: Easy To Use!

Eugene:                                                My name is Eugene. I'm a project manager with Spice Science and I give QuickBooks Online a five.
                                                       Prior to choosing QuickBooks Online we looked at a number of other products such as FreshBooks, as Quicken, and a number of other ones, but nothing fit our company and the scalability and everything that we need, including all the features, as QuickBooks Online.
                                                       The reasons we chose QuickBooks Online is mainly all of the features, the number of years, and the number of companies that QuickBooks has worked with, so the reliability of that company. And mostly the reliability of the product because we know we can trust QuickBooks Online and it is easily accessible and it fits our company well.
                                                       Getting started with QuickBooks Online was relatively easy. It easily integrates into your banks and into our existing CRM system, which made it easier to send out invoices, to collect payments from our clients. It really has made our life a lot easier.
                                                       I highly recommend businesses, especially small to medium-sized companies, use QuickBooks Online. It's a great way to have a wonderful accounting program with all of the robust features of QuickBooks at a very low cost.

QuickBooks Online Reviews (2025)

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