Jane Reviews

Online billing, online booking , reporting of Key Performance Indicators, scheduling, and electronic medical records all in one affordable package. Great customer service.

There has not been a downside. It is very easy to learn and it has all the features that I need.

Sandra This is so lovely - and what an honour it has been to spend the last few weeks with you at Allied. I was surprised (although I shouldn't have been!) by the great chat participation throughout the sessions - even in an online version of what we were hoping to be a community building in-person experience. Thanks for joining us! We are lucky at Jane to be working with people like you... And...

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I love how intuitive it is for running my acupuncture practice. Easy to use, it is hard to think of things it doesn’t do. It has made my day to day so much simpler. It also has a built in “forensics” ability to track everything that was done, by whom, and when. This makes any errors easy to track and correct. Customer service is impeccable. They are constantly working on refining the platform and keep us in the loop.

Really can’t think of anything! Except that I wish I found it sooner.

Hi Eileen, Wow. I'm smiling so big right now! Our mission is to Help the Helpers and to hear you say "Completely changed my life!" when talking about Jane is the reason we do what we do. It really means so much to our entire team. Thank you for your words and for choosing to be a part of the Jane community. We are so fortunate to have you :) Maddie On Behalf of Jane

Nothing - I have a major complaint - see below.

I have used JaneApp as a client with about 3 different organizations and I always run into the same time-consuming, frustrating issue. When booking an appointment slot with someone, JaneApp gives you the option to choose that slot and book it. However, once you select the time slot, it says "Let's get you signed in." No problem. I sign in. But then, instead of simply completing the booking of...

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Hi Amanda, Oh shoot. I'm sorry you're having trouble with Jane's online booking. You mention you're a patient having trouble booking with Jane's online booking flow. And that you're using Jane to book at 3 different practices! I can imagine, then, that any difficulties you're having are 3 times as frustrating. It definitely sounds like you're having a strange experience with the way...

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The customer support is the most amazing feature. They are all intelligent and friendly. I like the upbeat design as well. It takes a while to learn the little things to do workarounds, but once I achieve that, then I believe that I will be able to function just as well as a more expensive EHR with a much cheaper cost. For a medical practice, it is much better than other inexpensive EHRs like Simple Practice that really would not work well at all.

There are things that I want to be able to customize more easily in the emails. As a medical practice, it lacks features to integrate with pharmacies and labs, but that would prob be an upgrade. There are some simple things that could be easily fixed that I have to do a feature request for and probably will be a long while, if at all like 1. Adding a middle name to profile information. (yet it has...

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Hi Kristin, Thank you very much for taking the time to write this review and send us stars :) The information you collect in the questionnaire portion of the intake form will actually be saved directly to the patient's chart! You can learn more about that here if you'd like: https://jane.app/guide/patient-profiles/intake-forms Oh, and if you haven't seen it already be sure to check out the...

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Jane has made our chiropractic office run so much more smoothly than we were able to achieve with other EHR programs. We were able to eliminate unneeded extra pieces of software and have cloud access to be able to securely access patient files and charting from anywhere. Allowing patients to schedule and pay online is a huge plus, and our patients find their interactions with Jane easy to navigate as well! I also love that Jane's customer service is incredibly helpful and responsive. They also allow their users to suggest and vote on feature requests to help Jane's updates move forward in a way that makes the most sense for their user base.

There are a few places where I'd prefer to have more control over reporting and data integration with other software. This is not a deal-breaker for us, but does limit us somewhat in how we can present data. Every difficulty that I've run across, I have been able to get a good reason from the people at Jane as to why they were unable to do so (one case was to keep data HIPAA secure) or to find a work-around. Frequently the request is met with "that's on our roadmap to work on." And they DO come through on those promises!

Dr. Donovan, I am totally picturing Jane as a superhero right now - thanks for the fun visual :) It's so encouraging to hear that Jane is impacting your clinic in these positive ways. Positive patient feedback too! You do so much for the community as a full-time helper and anything we can do to help you back is the end goal. I am also really happy to hear that you're utilizing our public customer feedback site to tell us more about what you'd like to see in Jane. We'd love if you continue to provide our team with feedback when you run into areas of improvement. Thanks for your continued involvement in Jane's story! Maddie On Behalf of Jane

Easy to use, does everything you need and almost everything you want without having to pay more. Customizable chart notes, works for multiple disciplines, fantastic scheduling, online scheduling, payment processing, appointment reminders, insurance billing, google reviews, patient portal. It is also way cheaper and their customer service is unmatched. I have set up and used many different EMR platforms over the years and Jane is the best in every category without any contest. I will never use another software again.

We have been using it daily for almost 2 years now and have not had any major issues. When minor things come up, their customer service is quick, efficient, and very effective. They are a joy to work with and I would give them 6 stars if I could.

Hi Dr. Watts, Wow. Thank you for this incredibly encouraging review! I shared this with the team and I know it will brighten their day. Thank you for choosing to be a part of the Jane community for two years. We are so lucky to work alongside clinics like Family Circle Chiropractic! Have an awesome week. Maddie On Behalf of Jane

Having so many features - client files, invoicing, schedules, etc all available at the same place is time-saving and complete.

I really don't have any complaints. Every time I run into any difficulty, your staff have been able to help me out or clarify whatever my issue was.

Hi Sharon, It's so nice to hear from you. Thank you for choosing Jane and growing with us for the past two years! We know that making the switch from paper can seem like a daunting task at first, so I am very happy to hear that this decision has since been a major time-saver. If you have questions, feedback, or run into any difficulties we want to hear from you. Please continue to reach out! Have an awesome day :) Maddie On Behalf of Jane

Jane is the BEST thing I’ve ever done for my business. It is intuitive, easy, and the Jane team is constantly improving it. They are incredibly driven to make an amazing product. I could not possibly recommend it more highly.

I honestly have no complaints. It would be great if their family bookings were easier, but they are currently working on that!

Kristeen, Wow. I had to share this with the entire team right away because I know they will be so appreciative of your words. You are right to say that we are actively working to improve family booking in Jane. Be sure to add your vote to this feature request thread to stay up-to-date on our progress if you haven't done so already: https://janeapp.canny.io/feature-requests/p/family-booking-arrive-option Thank you for brightening our week! We are so lucky to have you. Maddie On Behalf of Jane

We truly love pretty much everything about Jane, but what stands out most is their amazing customer service!

There is nothing that our team doesn't like about Jane

Joshua, Wow. Reading your review this morning was a surefire way to have a great Monday :) Thank you so very much for your kind words about Jane. Our community is truly at the heart of everything we do and we'll keep working to make sure all that you've said here remains true. We love working with you and your team! Maddie On Behalf of Jane

The fact that Jane had an integrated payment system that was incredibly easy to set up and use was a huge factor in our choice. Additionally, they offer online scheduling as well as the ability to send forms that we can create. Plus the charting is as simple or complex as you want it to be with a huge array of options.

Jane is still growing. One of the areas I'm hoping to see improvement in is its internal database of names. Currently, there is no way to segregate Clients (or Patients) from practitioners or even family members in a way that is useful. I'm hoping they'll integrate and/or add a way to prefill facilities & practitioners that are already in the system, so they don't have to be added over and over again.

Hi there Saki, So nice to hear from you and what an interesting title "Patient Advocate/Health Navigator". I love that. I'm so glad that you're working with Jane's integrated payments - we saw a really big shift over the Covid response period to contactless online payments. I'm glad that worked so well for you. And from the health navigator perspective - I appreciate your thoughts on the...

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- Easy to use for both administrators and patients/clients - Clean and organized user interface - Great customer support - Functional - billing, charting, scheduling

- Charting could be more advanced - ideally incorporating some elements of previous chart notes to save users more time charting - Cost is slightly more expensive than competitors

Hey there, Thanks so much for taking the time to write this review and share your thoughts. I really appreciate the words you chose to describe Jane here - reliable, easy to use, and multifunctional. Oh - and I noticed your comment on support too :) When it comes to Jane's pricing, we have worked hard to make our pricing as fair and competitive as possible. Our pricing model is our true cost for running Jane, meaning that we don't artificially inflate our pricing to account for discounts. I hope you will reach out to a member of our support team this week, so we can make sure you're on the best plan for you! Thanks again and hope you have an awesome week. Maddie On Behalf of the Jane Team

How easy it is to use and find things from an admistrative point.

Invoicing - NEED to be able to invoice more than one product per invoice. It's very frustrating when we have a patient that needs multiple supplements and we have to send individual invoices for up to 10 products, sometimes more. It truly is the only thing I do not like about Janeapp.

Hi Lynn, Thank you for this review. I am so pleased to hear that you find Jane user-friendly and recommend Jane to others! Word of mouth is so important to us. You're right, the ability to add multiple products is an existing request on our feature request site. If you have not added your vote to the list already, I hope you will do so here: https://janeapp.canny.io/feature-requests/p/compiling-multiple-sessions-andor-products-onto-a-single-invoice-document We sincerely appreciate these reviews because it shows us how Jane is helping, but also how Jane could be better. We will definitely keep working towards that final features/functionality star. Thanks again for the feedback, Lynn. Happy you're here! Maddie On Behalf of Jane

What I like most is the overall ease of use, its very user friendly for everyone! From taking payments, to tracking the A/R, to day end cashing out, it is so simple as everything is recorded properly. Our therapists would say the charting section is useful with all of the different templates, and our patients would say the online booking system is great as well.

The only feature that I can even think of that would be missing from Jane App is a feature to tell you if someone your booking is already booked in on that day. A pop up saying something like "Heads up! this person is already booked on this day at this time" would be extremely beneficial for our staff! Some patients forget they have an appointment and will go to book in thinking they haven't. This is the only suggestion I could add and would think that I like least is the double booking.. I know Jane will eventually make this because they listen to your suggestions and actually put them into action!

Thanks for the lovely review, Kaila :) I love that you've taken the time to let us know about everyone's experience (admin, therapists, patients). Oh- and I'm so glad to hear that you've been helped by our team - we love hearing from you! If you haven't already I hope you'll add your vote to the existing feature request to add an Alert for Double Booking into Jane. I will include the link here: https://janeapp.canny.io/feature-requests/p/alert-for-double-booking Thanks again for sharing and for growing with Jane over the last two years. Here's to the next two! Maddie On Behalf of Jane

The software is very user friendly, and the customer support people are so helpful, especially [SENSITIVE CONTENT HIDDEN]. He is just great, and hasn't had any issue with me contacting him directly for help, just because he is so fast to look at things and give me a hand. [SENSITIVE CONTENT HIDDEN] has even taken the time to call me and walk me through things I'm having difficulty with instead of sending screenshots. Those are also helpful, but sometimes it's nice to have a friendly voice on the other end walking me through how to find something.

There isn't really anything we don't like about it, but there is room for adjustments. We would like to see late cancelled appointments show in the appointment history as late cancel, not no show, and we would love to be able to add a reason to late cancels, instead of using the drop down to cancel appointments that then disappear from the schedule.

Hi Stacy, 10/10 - thank YOU! We love support here at Jane and it makes me so happy to hear that you've had a great experience. I fully agree with you that a familiar voice on the other end of the phone makes learning much easier :) We actually do have a way to record Cancellation Reasons instead of "No Showing." If you haven't seen it already, I hope you will check out our guide here: https://jane.app/guide/schedule/late-cancellations-and-more-detailed-cancellation-reasons...

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I’ve used several different EMRs and practice management programs in my career. And I even started with using paper charts. Jane is the best so far. Working with different types of chart notes in modules is a breeze.

Insurance billing in the United States is still confusing and is a dark magic to me. You have to use a clearing house to bill insurance. And I’m still not sure how that integrates with Jane once the money starts coming in. Also, it’s hard to SALT (same as last time) billing and diagnosis codes from the proportions visit. I would like to see those carry over to the present visit by default, and allow me to make changes as appropriate.

Hi Todd, Your review title made me smile! Switching from paper can be a big task. I'm so glad to hear about your experience with Jane's charting. It's one of the areas in Jane that is constantly evolving. Have you seen the new formatting options yet? You're right, all insurer payments and EOBs need to be manually recorded in Jane at this time - but not for long! We have an Electronic Remittance...

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I like the use of colours for bookings and the many features, like how I can save files to a profile etc.

Sometimes, quite often I find it hard to navigate through the Reports. Most likely because I don't use them much. I find it dificult to navigate payments with insurance companies especially when they do not cover the full amount or don't pay at all because the client needs a dr. note. Then I have to make changes.

Hi Jeannie! We're so happy you came back to Jane once you started your solo practice. I love Jane's treatment colours too... we have 10 options now! My personal favourite is Tangerine. We totally understand how challenging learning software can be (all while doing what you do best, helping people). I hope you will continue to lean on our team for support as you navigate some tricky insurance billing. Plus, if you have any suggestions for new features that would make billing easier, we'd love to hear from you on our public customer feature request site: https://janeapp.canny.io/ Thanks for the review, Jeannie. We're thankful for you. Maddie On Behalf of the Jane Team

Jane is beautiful - we love using it every day. It's so aesthetically pleasing. We appreciate this even more after using other software that was ugly and not user-friendly. The price is amazing for what you get! Online intake forms, text reminders, online booking website, and much more. The automatic emailing system is such a life saver. It waits 3 minutes to email a notification to a patient, so...

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There are a couple items still being worked on by Jane, but they're coming out soon.For example: more features for packages, recurring automatic payments, diagnoses in charts being tied to the billing portion of the appointment, etc. Being that Jane consistently takes suggestions and has a very clear roadmap that shows what they've got in development, it's really not a problem, since you can tell they are working to improve all their features. You can see everyone's suggestions online and vote for your favorites so that the Jane team knows what to prioritize.

Wow Demi. This is a lovely holiday surprise. Thanks for this really detailed break down of what you've enjoyed about working with Jane in your practice. I just shared it with the team because it is so thoughtfully written. I appreciate the time you took to share your experience with us and other potential Jane Community members! What a lovely gift this holiday season. I always say that I love it when practice managers enjoy working with Jane - everyone in a clinic uses Jane in a different way, and you are spending probably the most time with Jane out of anyone! Have a wonderful holiday season Demi! Alison - Co-Founder

Easy to use, efficient, nice look, constant improvement, great support team: available, experienced and very friendly.

In Quebec, we face a huge challenge: to offer users to read and receive information in the language of their choice: in French or in English. We would like the patients to have the ability to indicate the language of their choice in order to interact easily. This situation leads to dissatisfaction as well as an additional workload.

Hi Celine, Thank you so much for your thoughtful review. Building Jane to be legitimately helpful and efficient is our North Star. You may already be aware that you can enter your own custom language (French, English, and many more) into a lot of areas in Jane (including online). You can view the customizable areas here: https://jane.app/guide/basics/customizing-jane That being said,...

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I love how easy this software is to make appointments and chart for my patients! It is great to be able to look up other templates as well if I don't want to create my own note template! I love that the live chat is available for the first 30 days! I would be lost without it! It has helped me so much with little questions I have as I learn this software!

I only use this software on the weekends. I wish that I could view weekends only as opposed to only removing weekends from my view. I also wish I could see my month on the schedule so I would know what I have coming up for the month.

Good morning Dr. Amanda, What a wonderful review - I really appreciate your enthusiasm and congratulations on your new practice! That's so exciting And the onboarding chat is a something we just started a few months ago, so I'm really pleased to hear you found it useful. I'm going to pass along your comments there to our chat team - they'll be so glad to hear that they were helpful to you! A...

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Transferring from the clinic I left to my own practice with files was relatively easy. Maybe better from multidisciplinary clinic and multiple practitioners.

I thought it navigating to figure out things on your own is difficult, even with search bar as an option. Until you get used to it takes time to learn. After pandemic help time for questions took over a day to get a response and never got phone calls back, would have to email. Price very expensive, found out of other one that's half the price and as a website looks better.

Hi Linda, Sorry to hear you had a less than stellar experience with our support times! I agree that a day or two is too long - and we did definitely have some delays over the Covid response period. What a strange time this has been! Half our practitioner community was shutting down and half were scrambling to figure out online services through telehealth. I'm so pleased we were here to support...

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This software is so intuitive and easy to learn and use. The creators are always making awesome improvements. The support team is very knowledgeable and always know the answers to the questions I'm asking. When calling in to the support team, they always get back to me within a couple of hours, usually sooner.

There have been no cons with this software. These people work so hard to make sure that you have a good experience with the software.

Hi Margaret, It's so nice to hear from you again! Thanks so much for sharing your experience with us (and other Capterra viewers!). As you know, I really love it when we get reviews from admin staff, because I know that you spend all day every day working with Jane. And it's just as much a pleasure for us to get to work with you, so thanks for being such a wonderful part of the Jane Community. Your feedback and help is a big part of Jane learning to be a great helper to your practice. You are a real delight Margaret :) I hope you have a wonderful holiday season (although it's going to be a bit of a different style this year) and I'm just so glad you're part of Jane's story. Ali

The online scheduling, automatic patient reminders, ease of storing credit card info and sending superbills to patients, emailing intake forms, charting, all allow me to run my own practice without needing a front desk to do these mundane tasks since JANE does it all automatically! Save on both EHR and overhead from one less employee.

THERE IS NO FILTER OPTIONS ON BILLING REPORTS MEANING NO WAY TO GET A CONCISE ITEMIZED RECEIPT and it's causing me to use my old EHR system for all my personal injury / car accident patients to RE-ENTER everything before submitting it ...wasting a lot of time. for some reason JANE lists every single diagnosis code after every single CPT code (sometimes over 20+ per patient after an accident, doing...

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Hi Dr. Brett, I actually read your review here a few days ago and then went down a full rabbit trail finding the example you sent in of the Superbill and learning more about the trouble you're having getting a concise receipt. Then I forgot to respond to your review here! I pulled out your example and made sure it was well documented with the part of our dev team responsible for these receipts...

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Jane is essential for running my massage therapy practice! I find it extremely easy to use, and their customer service is excellent. My clients also love how easy it is to use both for booking appointments and for the automated reminders (which they think I send!). I appreciate being able to send receipts at the click of a button and also being able to send clinical records to lawyers quickly. I have been in practice for 35 years and Jane has made my life so much easier! I also appreciate how Jane tracks my income and how much GST I have collected. They have thought of everything!

I honestly can't think of any cons. When I started using Jane 4+ years ago, it required some learning, but their customer service helped me whenever I got stuck, and Jane provides lots of guides to answer basic questions.

Oh Lynn - thanks for these kind words! Being with Jane for 4 years is a long time and I'm so glad you've been a part of Jane's story I love this part "I didn't think I needed Jane, but now that I've been using this system for over 4 years, I can't live without it." How wonderful to hear! I'm thankful you've found the Covid screening tool useful, as we all figure out these new protocols...

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I have used Jane app at a few different clinics, including the one I am at now. The amount of features it has, and how you can customize it for your needs as a Practitioner are wonderful. From chart taking to booking multiple appointments at once easily, Jane has really thought of everything a Practitioner may want, and applied it to their software. I also believe the customer service is fantastic from past communication.

There are almost too many ways to do 1 thing. For instance for billing, you can go in and do it, then the next time do it a different way and get the same result. I think it would be better to not overcomplicate things by just allowing you to learn how to achieve what you want only 1 way. Sometimes I forget how I did lets say an ICBC claim, go in, find out oh I can also do it this way, then forget. The final thing is the price point if you are a sole practitioner is very high, but in a medium size clinic with receptionists this is a great softward to communicate with everyone at your clinic.

Hi there, Thanks for sharing some of your experience with Jane across a number of different practices. I'm pleased to hear that you've found Jane flexible although I'm hearing that you might be sometimes finding Jane to be TOO accommodating with the ways to access the same place. Often this is because for an administrator working the front desk - it make sense to get to the billing one way,...

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Sorry - can't pick just one, but for us the text reminder option (without additional cost) itself made up for the slight difference in cost compared to what we were using before. With text reminders we don't have the amount of no shows or late cancels that we used to. Also - custom charting/templates and ability to modify charts made by others before us, has saved me SO MUCH TIME charting & also made my charts more legible & organized. I'm embarrassed it took us so long to switch

It's so advanced compared to what I was used to that I got a bit overwhelmed at first. Fortunately, the various videos, articles, phone support, demo clinic (where I could play with various settings etc) and online meeting support was phenomenal with everyone genuinely friendly and focused on helping you without stock replies. Other con is that we had to use a not-so-perfect workaround for tracking groupon & other prepaid packages we sell. However, the good news is they're rolling out a fix for that sometime this fall

Oh my word Roberto, This is just too lovely. What an honour to get to read these words today - we shared your whole review with our team so that everyone that helps build and support Jane could read it too. I can't tell you how much your words around Jane's customization makes me smile. Every time we add a feature to Jane we have to make sure it will work in the seemingly MILLIONS of ways...

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